Date Received: 2024-01-22
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XXXX XXXX, I contacted PayPal customer service to report unauthorized charges linked to my credit card. This has been going on since XXXX and I just decided to review my XXXX XXXX credit card ending in XXXX. I was told that PayPal would open and investigation. Then I called today and was told since the fraud charges were beyond 180 days their was nonthing going to be done. Then PayPal emails someone was changing the disputes from unauthorized fraud charges to items not received. I asked why was I seeing these emails and they said they have no idea.
Company Response:
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Other transaction problem
Subissue:
Consumer Complaint: I opened a business PayPal account in summer of XXXX. I sold XXXX XXXX XXXX of dollars worth of merchandise with PayPal, PayPal also takes a fee from every transaction. On XXXX I went to log into my account like ever other day and I received a message that I could not longer use PayPal. No reason to as why. I called several times and several days in a row and no agent could give me a reason to why they closed my account. On top of my account being closed they were holding several XXXX of dollars. I began calling again when I found out I couldnt transfer my money to my bank, and still no answer or when I will receive my money. This is horrible business practice and its been several months and Im still without my money. The money that they have made a profit on with all their fees. I also have several refunds from companies such as XXXX XXXX XXXX XXXX XXXX that have tried to refund my money and PayPal is claiming they dont have it, but I have proof they accepted the refunds to my account.
Company Response:
State: MI
Zip: 49024
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I opened a XXXX XXXX account and got paid and decided to transfer {$1000.00} of my paycheck to the new account via Venmo. When I did this it triggered an account suspension for suspicious activity. This was last XXXX. I submitted the requested document and let them know my legal name was different and that if they need that documentation I am able and willing to provide it. I have gotten no response. I contacted customer service today and they essentially said theres nothing they can do and it will take XXXX business days. So essentially they are holding my money I need to pay my XXXX XXXX and ignoring my pleas and compliance with their policies.
Company Response:
State: OH
Zip: 435XX
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I am reaching out to you today regarding a limitation on my Paypal account. I woke up the morning ( XX/XX/year>XXXX ) to an email notifying me that my account had been permanently banned with no warning. Upon receiving this email I waited for the call center to open and reached out. The gentleman helping me was very kind and courteous and left me feeling hopeful. I provided him with my excel spreadsheet of my business transactions, dates of service and how they matched each paypal transaction. He told me it could take up to 72 hours to hear back but he was pretty sure that the ban would be reversed because he could see no wrongdoing and was under the impression that the system may have just done a general ban versus a real person. Within 30 minutes I received a message on my paypal message portal saying that the appeal was denied. I reached back out through the phone and the service representative told me that yes it was denied and the account was gone. He told me there was not necessarily a break against the terms but that my account was just a possible risk to paypal so they were closing my account that had been in good standing for 4 years. He also stated I would POSSIBLY receive my {$600.00} balance at the end of 180 days. After thoroughly reviewing the terms multiple times, I am clear that I am not violating any terms of Paypal and would like my ban lifted. I do get mostly goods and services payments and am at the start of my business which is my livelihood. I complete surveys for sellers on products, websites, etc and utilize social media to create content. I do always ask that people send payments through goods and services but I can not control who sends me payments or how they do it. My case did go to appeals and I uploaded all my tax documents for the transactions requested. I had one pending claim open which I had already refunded to the customer. That claim was sided with me but I let the refund remain and did not ask to be repaid. When sent that notification I was also sent an email saying that my account was closed permanently because too many customers were unhappy with my business. This does not seem correct or valid considering Paypal sided with me. Other than this claim I had one other claim for {$11.00} which was also refunded to the customer. In all 4 years of my account being open these were the only 2 claims. This is not a pattern or a continued issue. I am happy to provide paypal with any information needed. Paypal is an essential part of my livelihood. However, whenever I reach Paypal will not give me a reason for my account closer but instead just tell me my account is closed and they will not give me emails, phone numbers or other means to talk to people who deal with the accounts. They have stonewalled me closed my account and help my funds.
Company Response:
State: VA
Zip: 23453
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: On XX/XX/2023, I ordered meals from the XXXX XXXX for the upcoming XXXX XXXX dinner. I purchased these meals with my PayPal account. The meals, however, were missing several items of foodsome of which seemed to be intentionally left out. When the XXXX XXXX was contacted to relay this, the assistant XXXX offered an additional plats principaux or main dishin this case a whole barbecue chickento make up for the missing food. I told her I would pick up the replacement meal later in the evening after completing my XXXX shopping. But when I called the XXXX to place my order for the replacement dish, I was told that the order was not approved, and that the assistant manager had left early. When I asked that the manager be placed on the line, the manager refusedsaying he did not want to be involved in the transaction or a portion dispute and that I would have to come another day. I submitted a complaint to PayPal disputing the transaction, while outlining not only what happened, but also including pictures and disclosing that I have recorded telephone conversations to verify that my meal was not as described, and that even when the merchant agreed to fix the situation, they changed their mind about the resolution. PayPal, however, refused to credit the amount and accurately investigate the dispute citing XXXX reasons that contrast : PayPal does not have a dispute rights through XXXX based upon the quality of food/service received. The merchant was willing and able to provide the food/service that was paid for. Verbal assurance of a credit can not be used to support this claim. There are four ( 4 ) issues here that underscores PayPals lack of disclosures regarding rights and responsibilities when discussing disputes over banquet or food services ; and when a restaurant or service refuses to honor a credit or transaction. First, the verbal assurance of a credit from the restaurant staff on a recorded line, plus the staffs refusal to honor that credit in an additional recorded call, is proof that the establishment was not willing to solve the dispute. Which contrasts with PayPals statement, The merchant was willing and able to provide the food/service that was paid for. Therefore, it is unclear why PayPala company that also records phone callswould not take a recorded phone call between a restaurant patron and a restaurant as proof to support a claim. Second, it is unclear what PayPal means by it does not have a dispute right through XXXX based upon the quality of food/service received. At what point does PayPal have dispute rights through XXXX, and why is that not described or explained in PayPals disclosures and their limited ability to act? Third, it is clear that PayPal has no procedures or processes for managing returns in physical person-to-business transactions, yet they have issued a physical debit card for physical person-to-business transactions, with no way of really solving disputes that may arise. Fourth, PayPal does not have a way of requesting information via email or website from a qualified specialist on what the rules and procedures are for disputes, what a successful disputed transaction claim with them will or has looked like in similar situations regarding physical patron and restaurant interactions because they have no such protocol in place.
Company Response:
State: MI
Zip: 48076
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: almost 1 year venmo does not allow me to access my funds! customer service non existant wont reply wont help! only auto replies! I need to access my money! this is a scam! venmo stealing customer funds!
Company Response:
State: TN
Zip: 37830
Submitted Via: Web
Date Sent: 2024-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: My account was permanently limited for no reason and now they are holding my {$200.00} and wont let me withdraw money. My account email is XXXX and the transaction date was XX/XX/XXXX.
Company Response:
State: GA
Zip: 30135
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-20
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Purchase notification XXXX XXXX I keep getting purchase notifications from some email for PayPal. Do they have fake accounts set up? Has my information been stollen? Thank you
Company Response:
State: CO
Zip: 80923
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: since XXXX months venmo customer support is fooling me around and not giving me access to my funds.they keep sending me copy paste messages that I should reply to any email that I have no longer in my inbox because I deleted it by accident! they refuse to help me add my bank account in order to withdraw my funds! its a criminal organization! they do everything so people cant access their funds! I dont understand why they cant just reply to my multiple support requests! they refuse to offer any support and keep sending me copy paste! Hello XXXX, XXXX here from Venmo support -- I hope this email finds you well! I can see that your concern is being handled by our XXXX XXXX XXXX through case number XXXX. In order to make this a smooth process, please only respond to your original email chain ( XXXX ) with following information needed and any additional questions or concerns that you may have regarding this matter. You can use that number to search your email for their communication. Please maintain communication only within that same email chain with anything in regard to this case. This will ensure the correct team can address your questions. Any new emails will create new tickets that only go to XXXX XXXX, which may delay the resolution. We appreciate your patience as we work through this. If you need anything else, kindly get in touch with us again. A blessed day is ahead of you! Best, XXXX XXXX | Venmo Support
Company Response:
State: CA
Zip: 94107
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-20
Issue: Problem when making payments
Subissue:
Consumer Complaint: on XX/XX/2023. I booked a flight with XXXX XXXX via PayPal in 4. I later that night received an email that the flight was canceled. I immediately contacted PayPal. PayPal approved my dispute and my money was refunded by my bank. The case was never closed, and I keep getting contacted by PayPal stating I owe them money. The way the representative explained it to me is that PayPal paid for the ticket and I was responsible for paying them back. However the flight was canceled and the money was refunded by XXXX XXXX. However PayPal is stating that I still owe them, for a flight I never took, that was not cancelled on my part but by XXXX XXXX. Also XXXX XXXX refunded them. If I pay them, then they are being paid twice, by myself and XXXX XXXX. Lastly, if I still owed them money then why did they refund me {$290.00}. They would've just kept those funds, instead of refunding me to pay them back.
Company Response:
State: LA
Zip: 71118
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A