Date Received: 2023-07-27
Issue: Trouble during payment process
Subissue:
Consumer Complaint: PHH mortgage is my lender. The company charges a XXXX $ " Included Draft Fee '' when making an additional payment. An agent with the company told me that if I was included in paperless I would not be subject to the Included Draft Fee. I feel like people should be entitled paper copies of their mortgage statements AND not be subject to an additional fee when they are already paying hundreds of thousands of dollars to their mortgage company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ID
Zip: 83705
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: The Consumer Financial Protection Bureau ( CFPB ) is issued an advisory opinion to affirm that the Fair Debt Collection Practices Act ( FDCPA ) and its implementing Regulation F prohibit a debt collector, as that term is defined in the statute and regulation, from suing or threatening to sue to collect a time-barred debt. Accordingly, an FDCPA debt collector who brings or threatens to bring a State court foreclosure action to collect a time-barred mortgage debt may violate the FDCPA and Regulation F. The Debt collector has filed a Motion for an order confirming referee report and judgement of foreclosure and sale. This mortgage was accelerated on XX/XX/XXXX ; almost 10 years ago and is therefore time barred by almost four years based on New York 's six-year statute of limitations. The newly enacted Foreclosure Abuse Prevention Act provides that all acceleration events, whether occurring prior to or by way of commencement of an action, are presumptively valid unless a prior action was dismissed upon a timely interposed defense, asserted in a defendants motion or application, based on a express judicial determination that no valid election to accelerate the instrument occurred prior to or by way of the commencement of that action. The Debt is time barred and the FDCPA and Regulation F prohibit a debt collector from suing or threatening to sue to collect a time barred debt.
Company Response:
State: NY
Zip: 11510
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-28
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Company : PHH Mortgage XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX Property : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX Loan # : XXXX Pay Plan Type Line of Credi I have applied 4 times. Each time, the Credit Draw Request is denied because I didn't follow their prescribed format. When I asked for the format in writing, I was told that it would take some time ; however, I was told that the agent was looking at the format. The credit draw is to provide for my wife who is on XXXX and XXXX XXXX XXXX. I am running out of funds to provide for her care. Please assist. This is a practiced process. BEWARE
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-25
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I made an FHA loan through XXXX XXXX on XX/XX/XXXX. XXXX XXXX had sent me a notice dated XX/XX/XXXX indicating that the servicing of my mortgage loan is being transferred from XXXX XXXX to PHH Mortgage Services effective XX/XX/XXXX. I had made two mortgage payments to XXXX XXXX. I had made one payment of {$2700.00} on XX/XX/XXXX for the XXXX due date and a second payment of {$2700.00} on XX/XX/XXXX for the XXXX due date. However, XXXXXXXX XXXX had only wired one of these payments to PHH on XX/XX/XXXX and received by PHH on XX/XX/XXXX. A rep from XXXXXXXX XXXX had indicated that they had only sent one payment over to PHH because XXXXXXXX XXXX 's records have an effective transfer date of XX/XX/XXXX with the " paid to date '' of XX/XX/XXXX. The representative had indicated that the first payment of {$2700.00} on XX/XX/XXXX for the XXXX XXXX date was applied to the principal prior to transferring the servicing to PHH. The XXXXXXXX XXXX rep had provided this explanation via phone and emailed the transaction history on XX/XX/XXXX. PHH mortgage services have billed me for both XXXX and XX/XX/XXXX. On XX/XX/XXXX, I had sent a descriptive email of the issue to PHH, including the documents that were provided by XXXXXXXX XXXX I had made many phone calls to XXXX throughout XXXX and XXXX for a response and offer to support a resolution, but I did not receive a response until XX/XX/XXXX. PHH provided their transaction history which has a transaction date of XX/XX/XXXX with their initial principal amount received of {$320000.00} from XXXX XXXX. This principal amount is the original loan amount and does not have the first payment applied. XXXXXXXX XXXX 's records indicate that they transferred the service with a principal of {$320000.00}, which does have the first payment applied. Both banks have provided to me their own transaction history records. However, XXXX XXXX has an effective date of XX/XX/XXXX and PHH Mortgage services appears to have an effective date of XX/XX/XXXX. I have provided to PHH mortgage services the XXXX transaction records. I have also provided to XXXX XXXX the PHH mortgage services transaction records and response. I have not received a resolution from either bank, despite reaching out to both banks and providing all documents that were provided to me. Resolving this issue should be with representatives directly between the two banks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2023-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I paid my mortgage off several years ago. Just recently I tried to obtain a HELOC for home improvements. I was denied because my credit shows I was late on several mortgage payments. I found out that the mortgage company didnt know I paid the mortgage off and thought I wasnt paying on the loan. They were in the process of changing mortgage companies. I have in the past, over 7 years, been late on that mortgage in order to get a lower rate. I was told to miss the payments and they could refinance if it showed I needed help with my payments. This was during the housing crisis. Stupidly I did that but was told it would never show upon my credit report. Now I owe nothing on this loan. It is paid in full but I can no get any home equity loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89123
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: When our mother died suddenly and unexpectedly last XXXX, I began communicating with her reverse mortgage servicing company, PHH, about our desire to keep the property. I had already been told, by persons knowledgeable about reverse mortgages as well as PHH customer service reps, that extensions were available to heirs to be able to market the property OR obtain funds needed for the payoff. They mentioned 90 day marketing extensions as well as two six-month extensions that were pretty much the norm for anyone. BUT, it took almost six months just to be able to actually make the request. In XXXX, I was finally granted a six month extension and was informed that if I wanted a second one, I simply needed to request it via email a week before the first one expired. I followed her directions to the letter. When I requested the second extension ( in XXXX ) I was told no more extensions were possible because the extension we had was a covid extension and that those were lifted in XXXX. I do not recall being told by anyone I ever spoke to that covid extensions were the only ones I could get and had no warning that they were going to be lifted. If I understood correctly, the 90 day marketing extension had already run concurrently. I was then told that the next thing to happen would be notification of foreclosure sale. No way of knowing when. From XXXX through XXXX of last year, I was consistently given confusing, conflicting information or was told something new that I should have been told before. And nobody seemed to be able to explain why. And of course I never talked to the same person twice, which I understand, but six months of piecemeal information and constant confusion should NOT be the norm. It did not help that the reverse mortgage servicing companies themselves changed several times. The last CSR I spoke to apologized for the misinformation I had received.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 294XX
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-19
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Charging escrow. XXXX. outstanding late charge. Never late on payment. Assessed expanses. XXXX. I made a double payment. Not extra escrow. But the recorded it like that. And the addmited they made a mistake. But never corrected all of it. They even reported me to credit. Please help me. They will not talk to me. I don't speak asain. They purchased this loan. I would never use them. Thanks. XXXX XXXX
Company Response:
State: OK
Zip: 74105
Submitted Via: Web
Date Sent: 2023-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Basically we thought we were doing payments for modification 3 % and monthly payments of {$1600.00} past 10 months recently we realized we were not paying PHH We were scammed Now we do not want to lose this house PHH IS NOT WORKING WITH US PLEASE HELP US WE DO NOT WANT TO LOSE THIS HOUSE WE HAVE BEEN WITH PHH FOR OVER 27 yrs. At 7 % they did not want to help when we asked to refinance for lower interest Thank you I hope you can help XXXX & XXXX XXXX
Company Response:
State: NY
Zip: 11103
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Our hardship was caused due to income and illness. We have been trying to resolve this issue and we keep getting denied. On XXXX XXXX, 2023, my agent submitted for a modification. It was under review and in XXXX XXXX, 2023, denied due to unable to come up with an affordable payment. My agent spoke to the relationship manager and they tried to submit for an exception on XX/XX/XXXX, we were advised that it was denied due to CFPB guidelines. They could not explain what this meant and i still have not received a denial letter.
Company Response:
State: NY
Zip: 11772
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This issue is in regard to PHH mortgage services not releasing funds associated with a water loss at my home. I requested a home inspection on XXXX which was completed on XXXX. The results of this inspection should have posted 3 business days later on XXXX but have not posted as of XXXX. After 15 phone calls to the mortgage company I was contacted by another inspection company which completed the virtual inspection on XXXX. This is more than 30 days after the request ofr an inspection. During those 15 phone calls I was given any number of excuses and promises that were not kept. The promises included ; I'll call you you back with an answer by x time on X date ; I'll submitb a request to upper management to ..... fill in the blank because it never happened. The slower the company pays out funds the more they can control them for their own use such investment, etc. If I were late in paying my mortgage payment I would be contacted by the company, have an additional charge be added to my payment in the form of a late fee as well as having a negative comment on my credit report. This issue may be resolved within the next week but they have not proventhemselves capable of anything but delaying payment to me. They should also be subject to the same penalties that I would face with a late payment in the form of some type of monetary penalty. Without some form of monetary penalty these problems will just contimnue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 025XX
Submitted Via: Web
Date Sent: 2023-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A