Date Received: 2020-02-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We were behind on our mortgage in XXXX of XXXX. Statement from Ocwen dated XX/XX/XXXX said the total reinstatement amount was XXXX. On XX/XX/XXXX we paid XXXX which was the past due reinstatement amount plus the payment due on XX/XX/XXXX. Our regular monthly payment was {$590.00}. Our next statement dated XX/XX/XXXX which should have been for XXXX due XX/XX/XXXX had a total amount due of {$1600.00}. The charges were for our XXXX payment ( XXXX ) plus a ( XXXX ) title search fee date XX/XX/XXXX and a ( {$310.00} ) charge for title report dated XX/XX/XXXX. Not sure how you get a title report before a title search but that's neither here nor there. The search and report were done 20 days after we brought our account current. The mortgage originated in XXXX. So what purpose was there for this charge? On XX/XX/XXXX we paid the XX/XX/XXXX regular monthly payment plus late fees even though it wasn't late as per their 15 day grace period. On the statement it breaks down what they say is owed into different categories. Regular monthly, past due payments, Past due fees/other charges The first 2 statements had the XXXX due for past due fees/other charges. The 3rd month they switched it to past due payment charges. As in we missed payments. I have addressed ocwen about this issue. And the many many other issues we have dealt with over the past 16 years and have never got anything resolved. From the very start of this loan when the closing agent/broker ( XXXX XXXX and or XXXX XXXX XXXX ) pulled a fast one on us at closing by having the final truth in lending disclosure statement on top with the financed amount of XXXX showing for lender XXXX XXXX and going over that one page with us then distracted us by non stop talking while the rest of the pile was signed and initialed with a loan amount of XXXX was what was being reflected on the rest of the documents. And an unexplained XXXX increase in our principal balance in XXXX. And plenty of other issues as well including a falsified Corporate Assignment of Mortgage signed by an employee of Ocwen as VP of XXXX XXXX XXXX, filed XXXX of XXXX on behalf of XXXX XXXX XXXX as trustee for XXXX. From XXXX XXXX XXXX f/k/a XXXX XXXX XXXX ( our original lender and servicer ) whom swore under oath in XXXX that it neither owned nor serviced any residential mortgages on that date. If they sold our note prior to XXXX to XXXX why did they wait til XXXX to record that assignment with our county recorder? We just are at our limits. We cant find any remedy and cant take the abuse any longer. XXXX XXXX
Company Response:
State: IN
Zip: 467XX
Submitted Via: Web
Date Sent: 2020-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We have submitted several fax asking for 1098 account payment history for XX/XX/XXXX-XX/XX/XXXXand XXXX. We believe e payments were not posted properly and taxes overcharged without refunding credit on taxes. One year misapplied payment towards principal of over 7000 causing us to default n modified. Than again same practice. Of misapplying payment in XXXX causing us to modify again. They stated they advance XXXX in escrow yet we cant see it. Our records show we overpaid escrow with this suppose advancement in excess of over 8000 dollars. The 1098 forms showing payment history would prove this but they will not send it,
Company Response:
State: CT
Zip: 064XX
Submitted Via: Web
Date Sent: 2020-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-12
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: 1. They are reporting me 30 days late for XX/XX/XXXX updated on XXXX with the wrong balance again. It is not the end of XXXX. 2. Same thing for XXXX, XXXX and XXXX of XXXX. 3. I have an agreement from Ocwen Mortgage Services that due to XXXX and Medical problems for myself and wife which was transferred to PHH Mortgage Services and Verified with PHH when transferred. The agreement allows me to be 30 days late after the XXXX of the month which is the last day to pay. Then they couldn't find it and asked me to email a copy which I did. They lost it though I got a letter of receipt. 4. They are holding up cashing checks
Company Response:
State: FL
Zip: 34953
Submitted Via: Web
Date Sent: 2020-02-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-12
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: We applied for a loan modification. The loan matures in XXXX. The interest rate is 3.12 %. We are overdue {$22000.00}. The principle balance is {$150000.00}. Our current payment is {$1100.00}. We fell behind because our daughter is XXXX XXXX XXXX and has had XXXX babies she can no longer care for. We are in the process of adopting them. This si a costly process. we did not just arbitrarily, fall behind? We were denied because the lender said it would increase our payment by more than 25 % if they modify the loan? That is not true
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2020-02-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: my nane is XXXX XXXX XXXX i'm part of the hamp program. my lender phh mortgage services shows no record of the hamp payment to my loan this year of {$5000.00}!!!! That's called mortgage fraud!!!!!! my loan # is XXXX my phone # is XXXX please leave a message if i don't answer. i sleep most days and am up overnight. thank you
Company Response:
State: NE
Zip: 68134
Submitted Via: Web
Date Sent: 2020-02-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-11
Issue: Took or threatened to take negative or legal action
Subissue: Seized or attempted to seize your property
Consumer Complaint: I have Contacted the the following Companies only to be lied to, they play Hot Potato with the alleged Debt ( XXXX XXXX services a division of XXXX XXXX, XXXX ( XXXX ), Ocwen Financial Corporation? ( Ocwen Loan Servicing, LLC ) and Now PHH Mortgage services ( hereinafter " PHH MS '' ) They change phone numbers and account numbers even property addresses now as the following Reply in exhibit was supplied by PHH Mortgage to the CFPB .When I contacted the following Number ( XXXX ) XXXX ext XXXX a person claiming to be XXXX XXXX XXXX answered I asked in what country he was in, He said XXXX .Now why is my personal identification, social security, address allowed to leave the United States of America ? I have no business with any Foreign companies so why is my Identity allowed to be Stolen and used in another Country? They said I had a Loan with a property address of XXXX XXXX XXXX Unit D, XXXX XXXX, Il XXXX, when I contacted XXXX XXXX XXXX he said he would look into it and submit a complaint so it could be investigated he would get back to me in 10 Days. That was over two months ago after repeated calls and messages still No Answer.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-11
Issue: Took or threatened to take negative or legal action
Subissue: Seized or attempted to seize your property
Consumer Complaint: I have Contacted the the following Companies only to be lied to, they play Hot Potato with the alleged Debt ( XXXX XXXX XXXX a division of XXXX XXXX, XXXX ( XXXX ), Ocwen Financial Corporation? ( Ocwen Loan Servicing, LLC ) and Now PHH Mortgage services ( hereinafter " PHH MS '' ) They change phone numbers and account numbers even property addresses now as the following Reply in exhibit was supplied by PHH Mortgage to the CFPB .When I contacted the following Number ( XXXX ) XXXX ext XXXX a person claiming to be XXXX XXXX XXXX answered I asked in what country he was in, He said XXXX .Now why is my personal identification, social security, address allowed to leave the United States of America ? I have no business with any Foreign companies so why is my Identity allowed to be Stolen and used in another Country? They said I had a Loan with a property address of XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, Il XXXX, when I contacted XXXX XXXX XXXX he said he would look into it and submit a complaint so it could be investigated he would get back to me in 10 Days. That was over two months ago after repeated calls and messages still No Answer.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-11
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: XX/XX/XXXX, submitted a complaint to XXXX that I paid my loan in full on on XX/XX/XXXX and gave them a copy of settlement document on-line. They did not agree. so re-disputed with email from company showing the balance was paid, to include the signed settlement document. They still refused to mark the load as paid in full showing I owe over {$25000.00} on the loan. I have tried to put a statement on my credit report and they will not let me put a statement. The Lender has verified that I owe nothing on the loan. I have requested a letter from them as well because I do not know who XXXX is speaking with in regards to this matter. It is causing me undo stress.
Company Response:
State: OH
Zip: 45371
Submitted Via: Web
Date Sent: 2020-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-11
Issue: Unable to get your credit report or credit score
Subissue: Other problem getting your report or credit score
Consumer Complaint: We have a mortgage with PHH ( was with Ocwen up until last year ) the mortgage company will not report our " On Time '' Payments to the credit bureaus. We have been consistently on time for 10 years but they wont report to bureaus thus negatively affecting our XXXX XXXX, which costs me every day. Our account number with XXXX is XXXX XXXX & XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX, IN XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IN
Zip: 471XX
Submitted Via: Web
Date Sent: 2020-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Our mortgage was with Ocwen during foreclosure proceedings it was sold/merged with PHH Mortgage. We were able to work out a trial modification agreement with PHH Mortgage for the months of XXXX/XXXX/XXXX 2019. We completed those payments and waited for approval for the final modification. We additionally made XXXX and XXXX payments as well. We were informed of approval for final modification, signed and returned to PHH as they required. During the time of XXXX & XXXX we had tried to access our account online with great difficulty, eventually PHH system was working and we reviewed our information which was incorrect. We sent several emails through the " contact us '' email on their site. In addition, the website would not allow us to make payments online stating we were " past due '' owing XXXX & XXXX payments and to contact customer service. Each time we emailed informing them that our account information was incorrect and needed to be updated with payments amount, payments made and to allow us to make payments online. Slowly, some of the information was updated however, a majority continues to be incorrect. At this time, we are reviewing our credit report information as well which PHH has not corrected their reporting of our current situation even after disputing it with the credit bureau. PHH has our online account indicating we are over 40 days late, yet shows our XXXX payment received. The modification agreement indicates our new monthly payment is {$1000.00} however, PHH continues to list our payment as {$1400.00} and reporting that same wrong information to the credit bureau. Again, more incorrect information. Furthermore, the credit bureau is reporting late payments for XXXX/XXXX/XXXX/XXXX which all were previously made as per the trial modification. Had these payments not been made we would not have been offered the final modification. Since the modification has been granted and completed the loan is no longer past due those months. This same information needs to be corrected with all credit bureaus as well.
Company Response:
State: CT
Zip: 06776
Submitted Via: Web
Date Sent: 2020-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A