Date Received: 2023-11-13
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I requested for a loan deferment on XX/XX/ with Nelnet, my student loan servicer. I received an automated response that it takes 7-10 business days to process once the required documents have been received. I sent them my enrollment verification the first week of XXXX and I have yet to have a status update. I have called and been placed on hold for over an hour and had to hang up because I need to work. I have emailed them and asked to have someone call me at least twice and I have yet to hear anything back. My loans are now past due when I should not have a payment while I am in school. There contact information - XXXX : XXXX Nelnet XXXX XXXX XXXX XXXX, XXXX XXXX Fax : XXXX
Company Response:
State: WA
Zip: 98391
Submitted Via: Web
Date Sent: 2023-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-13
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: When this loan was given to Nelnet to service I disputed this loan. I am to pay for XXXX years then the loan is to be cancelled. I have credit for paying for XXXX years. So I have met the stipulations of the loan according to the department of education rules. I have asked that is the loan is still valid how many months are left to pay. NO answer. They claim that a promissory note exists. YES it does. It states I will pay as per their programs. And when the obligation has been met according to their programs the loan will then be cancelled. I have been on income driven repayment since XXXX. I am now XXXX and live on Social Security. Their determination is that I am required to pay XXXX dollars per month for up to XXXX years including every month i have credit for making payments since the inception of this loan in XXXX. This is for XXXX loan. And XXXX was in first year of college. Since I now have credit for payments over XXXX years I have met the loan obligation. This loan should not be reported to the credit bureaus as the obligation has been met. Under their claims, I can never meet the obligation. So am I on the hook forever? When does it end? They Nelnet has refused to disclose this information. I have tried to discuss this with the department of education but since Nelnet is the assigned servicer they keep referring me to Nelnet. Nelnet was assigned this loan to service in XXXX of XXXX. I have disputed the loan with Nelnet since XXXX. XXXX. As they claim, I supposedly still owe {$7200.00}. My question is how many months am I required to make a XXXX dollar payment in order to satisfy the loan? At my age I will never earn more than I am now. Oh and I was listed in XXXX as delinquent becaue I missed paying XXXX dollars a month. how can that be? Somewhere their rules are only for them and not for me. Their program I pay for XXXX years and it is cancelled. So when have I met the 20 years? I get XXXX answer.
Company Response:
State: KS
Zip: 660XX
Submitted Via: Web
Date Sent: 2023-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-13
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: I am the parent of a full-time student at XXXX University ( XXXX XXXX XXXX ) , for whom I have taken out several Parent Plus loans to help fund his 4 year education. He is current still a full time student at XXXX University, yet my Parent Plus Loan account ( serviced by Nelnet ) has me in active " repayment '' status - when I am entitled to deferment until at least 6 months following my son 's graduation. XXXX University has completed and signed the U.S. Department of Education Parent Plus Borrower Deferment Request form I prepared, but I have not been able to get Nelnet to process my Request. In the meantime, my payment due date is XX/XX/XXXX at which point I fear that Nelnet will report me 30 days late on a Parent Plus loan ( for which I am legally entitled to deferment ).
Company Response:
State: MA
Zip: 019XX
Submitted Via: Web
Date Sent: 2023-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-13
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I am writing to bring to your attention a matter of significant concern regarding Nelnet, a loan servicing company responsible for managing my student loans. Nelnets actions to be in violation of the regulations and requirements set forth by the Consumer Financial Protection Bureau ( CFPB ). On XX/XX/2023, I formally requested from Nelnet the Original Instrument of Indebtedness for my student loans, as is my right under the law. My request was specific in nature, seeking a document that holds legal significance and is crucial for a clear understanding of the terms and conditions of my student loans. Regrettably, Nelnet did not comply with my request as they not only failed to provide the Original Instrument of Indebtedness but also furnished a promissory note that contains incorrect information. The inaccuracies within the promissory note include errors in my address, email, and school name, which is a grave oversight on their part. Furthermore, the document they provided lacks my wet signature, which raises doubts about the authenticity and validity of the information therein. This situation is of utmost concern to me, as the accurate documentation and disclosure of my student loan terms are essential for my financial well-being. The inaccuracies and absence of my signature in the provided promissory note only exacerbate the uncertainty surrounding my student loans. I am troubled by Nelnets noncompliance with the requirements set forth by the CFPB and their apparent disregard for the importance of transparent and accurate communication with borrowers. I kindly request that the Consumer Financial Protection Bureau investigates this matter thoroughly and takes appropriate action against Nelnet to ensure their compliance with the regulations governing the student loan industry. I also seek guidance on how to rectify this situation and obtain the accurate Original Instrument of Indebtedness for my student loans.
Company Response:
State: NJ
Zip: 08638
Submitted Via: Web
Date Sent: 2023-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-13
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have tried making a payment online, Nelnet.com, for my student loans. I had done this since XX/XX/23. Today is the XXXX attempt at making a payment, and each time a few days later, i get notified that the payment was returned. I have a late payment notification and this is going to affect my credit. I have called, been on hold for XXXX minutes, and the issue has yet to be resolved.
Company Response:
State: FL
Zip: 324XX
Submitted Via: Web
Date Sent: 2023-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-13
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: I requested a deferment when I lost my job at or around XX/XX/. On XX/XX/, Nelnet advised I needed to submit additional paperwork and I uploaded the requested documents to the website. Nelnet said to expect a response in 7-10 days. I never received one, rather on XX/XX/ I was informed my payment was past due and there is no record of my request for deferment other than the email I received and the forms showing uploaded on XX/XX/. I again re-submitted documentation on XX/XX/XXXX and as of XX/XX/ was informed : -- - We've received your request regarding your student loan ( s ), and it's currently being reviewed by our team. You don't need to do anything else at this time, other than making any payments per your latest statement. You will receive additional communication from us regarding your request within 15 to 20 days. Remember : We're always here for you! If you have any questions, please give us a call at XXXX, and we'll do everything we can to help you stay on top of your loans. -- - I've tried calling, but told there is more than 85 minutes of wait time in the past. Today, XX/XX/, I called right at XXXX XXXX and was told it would be 1 minute wait. After 25 minutes I was offered a call back and am waiting for that.
Company Response:
State: TX
Zip: 77429
Submitted Via: Web
Date Sent: 2023-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-13
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: My concern pertains to the account in question, which is erroneously listed as a late payment account. I insist that you furnish concrete evidence of this account being late and, if such evidence is not forthcoming, I demand the immediate removal of the negative payment status associated with this account from my credit report. I take this matter seriously, and I expect a thorough investigation into this dispute as well as a resolution that aligns with the laws and guidelines set forth to ensure accurate credit reporting. XXXX XXXX XXXX.
Company Response:
State: CA
Zip: 92677
Submitted Via: Web
Date Sent: 2023-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-13
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Dear Sir or Madam, after obtaining my credit report, I noticed that it shows late payments on the above account with this company. It specifically states that I was XXXX, XXXX, XXXX, 180 days late in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. This has damaged my credit worthiness and is extremely troubling. I am sure the Dept of Education is aware and understand that it is required by law that they must take proper care in ensuring the accuracy of this information with my account; adhering to this of the utmost. They are required to send my statements or bills to my correct address, take care to respond to my change of address requests and accurately record my payments in a timely fashion as well as provide me with a notice 21 days before the due date before you can consider a payment late. They are also REQUIRED by law to provide me with a notice before providing anything on my consumer report that would negatively impact me as a consumer. The law clearly states that If any financial institution that extends credit and regularly and in the ordinary course of business furnishes information to a consumer reporting agency described in section 1681a ( p ) of this title furnishes negative information to such an agency regarding credit extended to a customer, the financial institution shall provide a notice of such furnishing of negative information, in writing, to the customer. They did not do any of the things the law clearly states. The law is also clear that transactions and experiences DO NOT BELONGS ON A CONSUMER REPORT in case you are not aware here is what the law state report containing information solely as to transactions or experiences between the consumer and the person making the report Also make sure late fees are accessed properly. In this regard, I hereby request the following steps to remedy this situation. 1. To ensure compliance with all provisions of the Fair Credit Billing Act, please send me a notarized statement attesting that you have complied with this act in regard to my account. 2. Im requiring written evidence for all the payment you claim that I was late according to my obligations with your company. Including the tracking number of the letter you sent out to place on me on notice 21 days prior to the statement due date. 3. Im seeking written evidence of timely billing and the posting of all payments I made on this account, regardless of whether or not you claim they were late from the time this account was opened to this present date. If they are not able to provide me with this evidence that I am legally entitled to have in writing, I affirm that they please remove all negative references of these late payment 's entries by your company to all CRAs as they were submitted. XXXX, XXXX and XXXX and any others. If I have not received these itemized documentations within the period prescribed by law, I will expect to receive written notification that they have removed all late entries that Ive disputed off my credit report. I thank you in advance for attending to my requests promptly to verify identity, I am enclosing copies of my state drivers license and an electric bill, that shows your current mailing address. Sincerely, XXXX XXXX
Company Response:
State: OH
Zip: 441XX
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: Before all of this, I'm the one filing this complaint, and I give Consumer Financial Protection Bureau ( CFPB ) authority to investigate this claim and I do not consent to an electronic communications. I request all responses be in writing throughtheusps. I am filing to formally dispute the information contained in my credit report, specifically regarding the accounts below. Upon noticing inaccuracies in my report, I took it upon myself to reach out to the creditor to request validation of the debt, but to my disappointment, they failed to provide any supporting documentation. My concern pertains to the account in question, which is erroneously listed as a late payment account. I insist that you furnish concrete evidence of these accounts being late and, if such evidence is not forthcoming, I demand the immediate removal of the negative payment status associated with these accounts from my credit report. Please remove the negative status and late dates of these accounts XXXX XXXX XXXX XXXX/NELNET XXXX XXXX XXXX XXXX XXXX/NELNET XXXX, XXXX XXXX XXXXNELNET XXXX, XXXX XXXX XXXX/NELNET XXXX, XXXX XXXX XXXX/NELNET XXXX, XXXX XXXX XXXX/NELNET XXXX, and XXXX XXXX XXXX/NELNET XXXX.
Company Response:
State: CA
Zip: 91601
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: My Federal Student Loans recently changed servicer from Great Lakes to Nelnet. I was approved for EDRP with my current employer but the forms submitted were for Great Lakes. I have tried multiple emails, filling out their contact form on their website, calling them ( only to be on hold for 1.5+ hours and counting ), with NO help. I received XXXX response email from them on XXXX XXXX stating that they received my email request for information, and that they would reply in 15 to 20 days. It is currently XXXX XXXX as I submit this complaint and I have YET to hear any feedback from Nelnet. This is a complete nightmare as I am about to lose my EDRP qualification as a federal employee with the XXXX XXXX XXXX XXXX which is helping ease the burden of student loan repayments. I don't know what to do or who to contact as I am being met with only dead ends and no communication from Nelnet!
Company Response:
State: LA
Zip: 70119
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A