Date Received: 2016-04-26
Issue: Dealing with my lender or servicer
Subissue: Trouble with how payments are handled
Consumer Complaint: On XXXX/XXXX/2016 I called Nelnet Inc., the servicer of my student loans, to make a payment of {$7900.00} to satisfy loan # XXXX within a group of loans. Days later, I identified that the representative who handled the payment did not properly apply it to the individual loan that was specified during the phone call. I contacted Nelnet once again, and explained the issue. A request was sent to their accounting department to move the payment to the loan I designated, and days later the balance of loan XXXX was updated to reflect a balance of a little more than {$1900.00}. On XXXX/XXXX/2016 I contacted Nelnet to arrange the payoff of loan # XXXX and was told that payments can not be directed towards individual loans within a group, rather payments are made to a group and the accounting department must be notified which loan the payment will be redirected. I submitted the payment online dated XXXX/XXXX/2016, and called in on XX/XX/XXXX to have the payment applied to loan # XXXX. The representative explained that it would take 3-5 business days for the change to take place, and instructed me to call back on XX/XX/XXXX. I contacted Nelnet on the XXXX, and was told that the request was still pending. On XX/XX/XXXX I logged into the online portal and discovered that XXXX # XXXX now reflected a balance of {$3400.00}. When I called in on the XXXX, I was told that an additional request would have to be made to the accounting department, and would take 3-5 business days. I believe Nelnet Inc is showing negligence in applying payments in accordance with my directions and misleading me in regards to the amount of debt. I am submitting a formal complaint against Nelnet Inc, the servicer of my student loans, for the violations against the Fair Debt Collection Practices Act for the following reasons : 1. Violation of 810. Multiple debts If any consumer owes multiple debts and makes any single payment to any debt collector with respect to such debts, such debt collector may not apply such payment to any debt which is disputed by the consumer and, where applicable, shall apply such payment in accordance with the consumer 's directions. 2. 809. Validation of debts ( a ) Notice of debt ; contents Within five days after the initial communication with a consumer in connection with the collection of any debt, a debt collector shall, unless the following information is contained in the initial communication or the consumer has paid the debt, send the consumer a written notice containing -- ( 1 ) the amount of the debt ; ( 2 ) the name of the creditor to whom the debt is owed ; ( 3 ) a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector ; ( 4 ) a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector ; and ( 5 ) a statement that, upon the consumer 's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor.
Company Response:
State: WV
Zip: 26508
Submitted Via: Web
Date Sent: 2016-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-04-24
Issue: Dealing with my lender or servicer
Subissue: Trouble with how payments are handled
Consumer Complaint: My loan is with Nelnet and XXXX owns the note. I make my payments to Nelnet. I have been paying the loans for over 20 years since graduating from college in XXXX. I did have a couple deferrals and struggled to make timely payments when our daughter was XXXX and the high medical expenses we incurred XXXX. Over the last 10 years have made consistent payments and nothing is going to principle but all interest. My original amount principle amount was {$39.00}, XXXX and my current balance is {$63000.00}. My current Nelnet statement shows : Total principle paid through XXXX/XXXX/XXXX ; {$26000.00}, total interest paid through XXXX/XXXX/XXXX ; {$25000.00}, Total amount paid through XXXX/XXXX/XXXX ; {$52000.00}. This does not add up and I continuously ask for assistance in researching my loan and why my statements continue to show " XXXX '' to principle and my entire payment of over {$600.00} goes to interest only. I am frustrated and want to make due on my student loans and feel I have with the amounts I have paid. I am being taking advantage by this unlawful practice. Can you please help me investigate so I can get some resolution on how this is possible or legal to do to any consumer?
Company Response:
State: NE
Zip: 68116
Submitted Via: Web
Date Sent: 2016-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-04-22
Issue: Dealing with my lender or servicer
Subissue: Having problems with customer service
Consumer Complaint: Nelnet applied a forbearance on XXXX of my student loan accounts in XXXX 2014, yet reports me as 90 days late in XXXX 2014 to all XXXX major Credit Reporting Agencies. I have repeatedly disputed these XXXX accounts with Nelnet, each time to no avail. Furthermore, Nelnet does not report *positive* payment history during the past seven years, thus lowering my overall credit rating.
Company Response:
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2016-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-04-21
Issue: Can't repay my loan
Subissue: Can't decrease my monthly payments
Consumer Complaint: I 've been trying to get a XXXX for about 2 years now and Nelnet continues to say they 've never received my doctor 's paperwork I 've send a few times and keeps delaying it. Today they gave me the phone number for XXXX and stated " XXXX does XXXX discharges rather than loan forgiveness so you should call them '' and when I did XXXX stated they handled XXXX discharges for the government and " oversee Nelnet so we can get it expedited ... just sign this agreement that I emailed you for a {$590.00} processing fee ''. I paid the fee and signed the paperwork but my husband overheard and got on the phone and we XXXX asked XXXX several times, with XXXX different representatives, if he fee was a consolidation fee and not a " XXXX discharge fee '' as they had also previously stated several times and when asked specifically if they were consolidating the loan from Nelnet, several times, they said emphatically each time, " No, we are not consolidating the loan ''. When my husband read the contract it mentioned nothing but consolidation so I called them to cancel and they said no problem. I also called the credit card company to cancel the charge, just in case. So, my complaint is that XXXX and Nelnet both were lying to me. Nelnet to get paid the {$25000.00} owed to them rather than process my 2 year running attempt to do so by referring me to XXXX for consolidation so they 'd get paid rather than forgiving the debt and XXXX for lying several times that they were not consolidating my loan and were merely processing a " XXXX discharge which is better than loan forgiveness because you do n't have to pay taxes on a discharge like you would with forgiveness. '' Thank you in advance for your help in this matter.
Company Response:
State: CA
Zip: 93552
Submitted Via: Web
Date Sent: 2016-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-04-21
Issue: Dealing with my lender or servicer
Subissue: Having problems with customer service
Consumer Complaint: On XXXX XXXX, XXXX, my father, called Nelnet and spoke to XXXX ( No last name provided ) to apply for forbearance on a loan on which I am co-signer. He explained his current financial situation and inability to afford payments, stating that he was in need of a payment plan based on his income. Nelnet agreed to send physical documentation to begin this process, but never followed up. They never sent ANY documentation. This was the first time I 've ever dealt with a financial institution so irresponsible in dealing with a customer who is willing to pay and work with them on their terms despite his monetary issues. My father called again on XXXX XXXX, XXXX to ask for the same assistance and spoke to XXXX ( No last name provided ) to request forbearance due to inability to make payment. NO documentation was sent to my father, again. Finally, the 3rd time he asked for help from a friend, since he did n't know how to use the computer or internet. He applied for the Forbearance on XXXX/XXXX/XXXX which was immediately approved by XXXX/XXXX/XXXX. Throughout all this, they made no attempt whatsoever in contacting me, as the co-signer, before reporting delinquency to the credit bureaus. On XXXX XXXX, XXXX, the account was considered delinquent, and on XXXX XXXX, XXXX, it was reported to the credit bureaus. I never received any type of notifications that there was any issue with the account. There is no email, no phone call, no correspondence sent to me during all of this. We got on the phone with a manager, XXXX ( No last name provided ), of Nelnet and he was unable to provide phone recording for call made on XXXX XXXX, XXXX. Again, there was not even the slightest intent in solving this issue, despite their earlier shortcomings. We requested forbearance twice on XXXX/XXXX/XXXX and XXXX/XXXX/XXXX and Nelnet did not process it. On XXXX XXXX, XXXX, Nelnet added a 90 day late onto XXXX showing that we unwillingly did not make any payments. This is completely not the case. Now my father 's credit and my own has affected heavily. Our credit scores have dropped a whopping XXXX points. Since I turned XXXX XXXX XXXX, I have efficiently and carefully built my credit scores up to XXXX. I have NEVER had a late payment. I 've never missed a payment on any of my accounts, and I have had numerous loans with Nelnet and NEVER been late. There is no reason why we would n't comply with payment ; my payment history demonstrates that. My father reaching out, not once but three times, in order to work it out shows that. On XXXX/XXXX/XXXX my father gave up waiting for any correspondence from Nelnet, so the 3rd try, my father contacted Nelnet, through the internet, with help from a neighbor, since he is n't computer literate. XXXX was able to apply for the Forbearance, which was approved instantly on XXXX/XXXX/XXXX. My father, XXXX, had to reach out for help since he was n't receiving any communication back from Nelnet through the mail as the representatives told him on XXXX separate occasions to expect. After dealing with Nelnet and seeing the way they have responded, I do n't know where to turn. Please help me. After researching the law and my rights, I believe, Nelnet illegally reported a 90 day late on our credit reports. My father is from XXXX XXXX which he speaks some XXXX. When we spoke with the representative yesterday, he was very rude and condescending to my father. My father would ask him to repeat the question and the representative was very impatient and disrespectful. I am not sure where to go from here. Please help us or direct us to the correct agency to clear the late off our credit and file a complaint. This is a serious issue.
Company Response:
State: NY
Zip: 10028
Submitted Via: Web
Date Sent: 2016-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-04-21
Issue: Dealing with my lender or servicer
Subissue: Received bad information about my loan
Consumer Complaint: Have been working with Nelnet. Have had 5-6 calls with them and each time have been told conflicting information in regards to my account. I have been told with some calls that my XXXX required payment would be completed when I made the XXXX payment. However, come XXXX I was required to make yet another payment. Was then told that my daughter was now enrolled in the Income Driven Repayment Plan and her payment would be XXXX. However, upon calling again later in XXXX was told I had to make YET ANOTHER payment. Also, filled out the application for this program on line in XXXX, XXXX and XXXX. Nelnet first stated that they had none since XXXX. However upon pushing them they all of a sudden found XXXX from XXXX and advised they would submit it since they once again agreed her XXXX required payments had been made per a supervisor.
Company Response:
State: NY
Zip: 145XX
Submitted Via: Web
Date Sent: 2016-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-04-21
Issue: Dealing with my lender or servicer
Subissue: Don't agree with fees charged
Consumer Complaint: The National Student Loan Data System is reporting incorrect information regarding my attendance at XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX 's records show inaccurately that I graduated in XXXX 2011. I did not. I was attending the school through the date of closure and was scheduled to graduate in XXXX 2011. I was unable to graduate because the school closed while I was attending it. NelNet is refusing to provide a closed school discharge because of false and misleading information reported on the XXXX XXXX XXXX XXXX XXXX. I have provided them with many documents supporting the fact that i was enrolled in the school at the time of closure. After trying to resolve this issue with the XXXX with the XXXX, the XXXX told me Nelnet agreed to accept my transcripts as proof of enrollment. I have provided the transcripts, but NelNet is still refusing to grant the discharge. It states it is relying on the information on the XXXX XXXX XXXX XXXX.
Company Response:
State: CA
Zip: 91911
Submitted Via: Web
Date Sent: 2016-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-04-21
Issue: Dealing with my lender or servicer
Subissue: Trouble with how payments are handled
Consumer Complaint: Reported delinquent on my student loans for several months while I was in deferment in school. They have also submitted a claim to my bankruptcy court for payment and they refuse to take it back because they want my trustee to give them my assets even though I do no have a patent due. This seems very unethical to me
Company Response:
State: TN
Zip: 38305
Submitted Via: Web
Date Sent: 2016-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-04-20
Issue: Dealing with my lender or servicer
Subissue: Having problems with customer service
Consumer Complaint: I 've applied for XXXX 3 times. All were denied on separate criteria, in XXXX instance that in writing the reason for the second application being denied contradicts the criteria used to deny the third application. It was denied the second time because they said that I was in fact XXXX even though my NY XXXX XXXX and I work XXXX. So, I applied a third time with the information changed only to be denied on the grounds that the " official word '' is that my school is considered a XXXX. Help if you can. Nelnet is certainly not helping nor do I believe have they any intention of helping.
Company Response:
State: NY
Zip: 11417
Submitted Via: Web
Date Sent: 2016-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-04-20
Issue: Dealing with my lender or servicer
Subissue: Trouble with how payments are handled
Consumer Complaint: I have been trying to get Nelnet to properly update my loan to reflect my changed income. I have been trying to get this resolved since XX/XX/XXXX. I have spoken not only to various representatives but a supervisor and the solutions center. Instead of resolving the issue they keep asking for the same info I have already sent which I resend anyway. In addition, they have had me capitalize the interest due to their errors. I have not been able to get consistent answers. This has been a problem for 3 years now.
Company Response:
State: OR
Zip: 97355
Submitted Via: Web
Date Sent: 2016-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No