Date Received: 2016-08-11
Issue: Dealing with my lender or servicer
Subissue: Having problems with customer service
Consumer Complaint: After Consolidation and repayment of my loans, I still have student loans that are paid, and closed reporting on my credit file please remove as this is serious hurting my credit status, and report only accurate information, also most of these loans reporting are XXXX plus and are requires by law to be removed.
Company Response:
State: GA
Zip: 310XX
Submitted Via: Web
Date Sent: 2016-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-08-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: Nelnet called me and said they could consolidate my student loan, but all they did was still my money and mess up my XXXX information. I very perturbed, hurt, and sad that they have done this to me. Can you please help me? Thank you for your time and may XXXX bless all your endeavors!
Company Response:
State: TX
Zip: 776XX
Submitted Via: Web
Date Sent: 2016-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-08-10
Issue: Dealing with my lender or servicer
Subissue: Trouble with how payments are handled
Consumer Complaint: The loan servicer, NelNet, continues to make changes to the amount I am supposed to pay, in spite of a letter from them dated XXXX/XXXX/16 acknowledging that I have been approved for the income-driven repayment plan and that my payment will be {$130.00}. First, they deducted several XXXX dollars from my checking account with no notice, this deduction was not authorized and it was unwarranted and incorrect. Now they have for some unexplained reason put my loans into some sort of forbearance with no notice to me or explanation that this is happening. I work in a non-profit and all I want to do is make XXXX on time payments so that I can apply for PSLF. I think this company is shady and purposely is trying to extend the life of the loans and the capital balance so that they can charge the Dept of Education as much as possible and increase their profits. Some investigative journalist ought to take a look at it. I 'm sure plenty of loan holders and plenty of front line customer service employees will have lots to say.
Company Response:
State: CA
Zip: 941XX
Submitted Via: Web
Date Sent: 2016-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-08-10
Issue: Dealing with my lender or servicer
Subissue: Trouble with how payments are handled
Consumer Complaint: I am on a Pay As You Earn Repayment plan and my monthly payment is {$160.00} due on the XXXX of every month. I am enrolled in Nelnet 's auto debit. I consolidated my student loans into XXXX loan and was left with approx. {$300.00} in accrued interest. My monthly payment of {$160.00} only covers 1 month of interest and nothing is applied to principal. I made a XXXX time payment of {$250.00} on XXXX/XXXX/16 to cover part of the interest that had accrued. The whole {$250.00} went to interest as I planned. I am setup on auto debit and knew another payment of {$160.00} was going to come out on XXXX/XXXX/16 and at that point it would cover the rest of the accrued interest as of XXXX/XXXX/16 plus approx. {$18.00} would go to principal because all of the accrued interest would be paid. I logged into my account on XXXX/XXXX/16 and noticed that Nelnet was not drafting my XXXX/XXXX/16 payment at all and that only {$75.00} was scheduled to come out for the XXXX/XXXX/16 payment. I called and talked to a rep to ask why my auto debit was n't processed and was told it was because I already made a {$250.00} payment. The rep told me that my repayment plan was for people who could n't make a full regular payment and that anytime I pay extra it will stop the auto debit from drafting. I explained to her that I ca n't make the full regular payment ; however, I can sometimes pay extra depending on my income. I was then told again my plan is for people who ca n't make the full regular payment. My take away from the conversation with the rep is that if I wanted to remain on auto debit - I would never be able to make a payment that is applied towards principal. If I paid ahead, they would n't draft my payment. This is concerning and I feel in bad spirit on the part of Nelnet in helping people to accomplish paying off their loans. I would also like to note that once I stop auto debit I no longer qualify for the 0.25 % interest rate deduction. This also seems in bad spirit on the part of Nelnet. If I want to pay extra, I have to lose the interest rate deduction, and stop auto debit. My payments would continue to be applied towards interest until there is no interest to pay and my auto debits would never draft because I had paid all of the interest. I do n't understand how that is even moral, let alone legal. The Nelnet FAQ section says " Per regulations, all payments are applied to fees first, then interest, and finally principal unless your current repayment plan is Income-Based Repayment. In this situation, your payments would first be applied to interest, then to fees, and finally to principal '' - this is deceptive and not truly how they handle these payments. Instead of applying my payment first to interest, then to fees, and finally to principal they decided to just not take a payment at all. The Nelnet FAQ section also says " Customers whose student loans are on an Income-Based, Income-Contingent, Income-Sensitive, or Pay As You Earn Repayment Plan, or a low-pay forbearance may enroll in auto debit, but are not eligible to have an additional amount automatically debited. If you enroll in auto debit and your loans are on one of these repayment plans, you may make an extra payment anytime by logging in at Nelnet.com and clicking Pay Now on the left. '' - I followed the above procedure to make a payment amount above the normal monthly amount due and then found out my next auto draft, and XXXX the auto draft after that, would not be taken. Where is the explanation in here that if you " pay above the normal amount we 'll stop taking your payments ''? Nelnet makes it harder than necessary to make payments above the interest-only payment which is disheartening and unfair to borrowers. I do not argue that the payment allocation method should be interest, fees, and then principal ; however, Nelnet makes it impossible to be on auto debit and makes payments to principal while on an income driven repayment plan.
Company Response:
State: CO
Zip: 80111
Submitted Via: Web
Date Sent: 2016-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-08-09
Issue: Dealing with my lender or servicer
Subissue: Having problems with customer service
Consumer Complaint: The school let me accrue alot of debt charged me for a class I tested out of, Plus I tried contacting them many times about accruing a debt I can not afford due to I am currently homeless. They hangup on me alot, and if they dont then they always say there is nothing they can do for me.
Company Response:
State: CA
Zip: 91768
Submitted Via: Web
Date Sent: 2016-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-08-08
Issue: Dealing with my lender or servicer
Subissue: Need information about my balance/terms
Consumer Complaint: For over 7 years I have attempted to get detailed information regarding my loan, including but not limited to ; original loan amount, payments made, fees assessed, etc. It sounds ridiculous, I know, but no one has been able to give me the information requested. I 've spoken to XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, I have been given the run-around every time I call. I 've been making regular payments of the minimum amount or more for years and my principal balance is not decreasing, so I am questioning this. The more I 'm ignored, the more I believe something illegal may be happening. Also, I 've still not received a statement showing the interest paid in 2015 for tax purposes. Each year I have to specifically request this, some years it arrives, some years it does not.
Company Response:
State: FL
Zip: 32128
Submitted Via: Web
Date Sent: 2016-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-08-05
Issue: Can't repay my loan
Subissue: Can't temporarily postpone payments
Consumer Complaint: I have a series of subsidized and unsubsidized students loans consolidated by Direct Loans, loans taken out from XXXX XXXX to XXXX XXXX, and a new a series of loans taken out XX/XX/XXXX. My entire package of loans was bought up by Nelnet, my student loan servicer. I had an accident in late XXXX XXXX, and when released from the hospital in XXXX XXXX, I called Nelnet to inform them of the status of my health, unemployment, and my university 's decision to let me go on an extended medical withdrawal ( i.e. I will not be taking any classes ), all due to the XXXX XXXX XXXX I suffered. The Nelnet agent was kind and understanding, and told me to call back in XXXX XXXX to remind them of my situation, and they would ensure that no adverse action would be taken due to my health and my university 's decision. In XXXX XXXX, I called Nelnet to remind them of the situation and to notate in the file that I would not be taking any classes per my previous agreements, and my continuing recovery from my brain injury. They told me that was n't a problem, and I was renewed for at least the next 6 months. In early XXXX XXXX, during a routine credit check, I saw that my credit score was improving due to actively working on paying my outstanding bills. Later in XXXX XXXX, I saw that my credit score had dropped by XXXX points because Nelnet had reported my student loans as not paid. Of course they were n't paid, that was the deal I had worked out with them due to not taking any classes, my XXXX XXXX XXXX, and the report from the university that I was on medical withdrawal. I was previously told twice that no adverse effects would come, and I did not receive any notice that any bills were due. I believe that this was a mistake that needs to be corrected immediately, or that this was a deliberate attempt to take advantage of someone with a XXXX XXXX XXXX. I intend to return to classes as soon as I 'm healed, which will be sometime in the next calendar year, but for now I am unemployed and on medical withdrawal due to the severity of my injuries, all with my university 's ( XXXX University XXXX XXXX ) permission.
Company Response:
State: LA
Zip: 700XX
Submitted Via: Web
Date Sent: 2016-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-08-03
Issue: Dealing with my lender or servicer
Subissue: Need information about my balance/terms
Consumer Complaint: I was 90 days late on a student loan payment in XXXX of 2014. I pay all classes of loans in one monthly payment. On the credit report attached " dept of education '' shows up XXXX separate times for this late payment, and I think it should only be reflected once. I could be wrong, but it seems that maybe I should refinance all loans into XXXX .... in the case that this happens and it would all be just XXXX entry. it seems that it it disproportionately impacting my credit score.
Company Response:
State: IL
Zip: 606XX
Submitted Via: Web
Date Sent: 2016-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-08-01
Issue: Dealing with my lender or servicer
Subissue: Received bad information about my loan
Consumer Complaint: I applied for a forebearance with my loan servicer Nelnet. I was granted the forebearance from XX/XX/XXXX- XX/XX/XXXX. I was granted an Administrative forebearance for XX/XX/XXXX-XX/XX/XXXX. My accounts show no past due payments. My accounts have been in forbearance off and on a few years. Nelnet is reporting my student loans as 90 days past due in XXXX XXXX and 120 days past due in XXXX XXXX. They are refusing to update my credit report despite granting a forbearance. They are refusing to provide written documentation on company letter head stating my accounts were in forbearance from XX/XX/XXXX- XX/XX/XXXX. They have provided documentation for XX/XX/XXXX- XX/XX/XXXX verifying my accounts are in forbearance. I 've repeatedly asked for this document. I was sent conformation in the form of an email directly from their company email address. They are denying their employee sent this, even after offering to provide proof. They will agree to verbally tell any lenders that my accounts were in forbearance during the months of XX/XX/XXXX- XX/XX/XXXX with my permission. Their verbal conformation does not fix the adverse effect that their false reporting is having on my credit score. This has caused request for credit, mortgage loans, and auto loans to be denied or calculated at a signifigantly higher interest rate. They have verified this false reporting when disputed with XXXX, XXXX, and XXXX. This is against the FCRA laws.
Company Response:
State: FL
Zip: 33324
Submitted Via: Web
Date Sent: 2016-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-08-01
Issue: Dealing with my lender or servicer
Subissue: Trouble with how payments are handled
Consumer Complaint: I have been making over payments for many months. I receive conflicting information about how these payments will be handled. At this time, a very small amount is being directed towards principal, in spite of my large over payment. I was told the system was n't recognizing the over payment because I was paying split payments every two weeks. Additionally, in XXXX my account was placed on forbearance without my knowledge or consent. When I requested the forbearance be removed, I was told it would be, but it never happened. I was told my payment would be auto-debited but it never happened. I called again and was told my payment was processing, but one week later, no payment was ever taken, and when I called, I was told it was because of my forbearance ( that should have been removed 4 weeks prior ). When I called again, I was told not to worry because it was a " courtesy forbearance '' and no capitalized interest would accumulate. Nevertheless, the life of my loan has now increased without my consent. Additionally, now I will continue to be " making up '' interest payments instead of paying principal, even though I have been consistently making overpayments. I do not trust this company. I feel my loan has been handled in an unethical manner and that I am being taken advantage of on a routine basis. Additionally, customer service representatives seem, for the most part, to be completely unknowledgeable about what is happening to my account, or they outright lie, I can not be sure which is correct.
Company Response:
State: TX
Zip: 77450
Submitted Via: Web
Date Sent: 2016-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No