Date Received: 2018-08-20
Issue: Incorrect information on your report
Subissue: Public record information inaccurate
Consumer Complaint: My student loans are ( unfortunately ) now administered by Nelnet. They used to be with XXXX. I've tried calling, live chatting, and emailing Nelnet. Nelnet has a bad website, plus very slow customer service ( probably by design ), but they sure aren't slow about wanting to get your money. I have had a very good credit rating for a while. My student loan payment to Nelnet was due on XX/XX/XXXX. I paid Nelnet a few days later than the XXXX ; making my payment on XX/XX/XXXX by electronic means. In the meantime, I received a report that my credit rating had been dinged pretty hard. The report made it sound as though I had done something earth-shattering and catastrophic ( you'd think that I had defaulted on a loan or filed for bankruptcy ). I checked, and other than paying Nelnet a hand full of days after the XXXX, there is nothing that I can find that would explain the recent adverse credit report. If Nelnet pulled the trigger on reporting me for the relatively minor infraction described above, I would like to know, because it would certainly be a disproportionate overreaction on the part of Nelnet if that is what happened. However, Nelnet is very difficult to get a hold of - calling, emailing, etc. don't seem to result in any sort of timely or meaningful responses from Nelnet. I've made all of my payments for the month, and Nelnet is the only one that looks as though it could have triggered the over the top report to the credit agencies. I would like for Nelnet to actually have some customer service and to let me know whether it was Nelnet that did the report to the credit agencies. If it was Nelnet, I would like for Nelnet to withdraw the report, as it is over the top for making a payment a handful of days after XX/XX/XXXX. Given my history ( just ask XXXX ), I would hope that Nelnet could be reasonable and that it would choose good corporate citizenship over corporate degeneracy. Failing that, and in the event Nelnet did make the report to the credit rating agencies but will not try to make things right, please let everyone know about Nelnet. Also, can we institute a death penalty for bad companies? I think it would only be right since these companies claim to have the same constitutional rights as real people. Please let me know. Thank you for your time and attention to this matter. Best regards, XXXX XXXX
Company Response:
State: NM
Zip: 875XX
Submitted Via: Web
Date Sent: 2018-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-19
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: We have been trying to get on a payment plan that we can afford for over a year. I have mailed, faxed, uploaded all the info that was requested multiple times. I faxed it twice every time, I call in to see what is going on i get the same answer. " We have not received anything, or it is unreadable. '' It's so frustrating that we have done everything on our part, and you still ding our credit. When i call after uploading, I get told well it takes a few days to see it. If it's not readable, we will call you. Never hear back, but conveniently they sent me to collections.
Company Response:
State: MI
Zip: 48843
Submitted Via: Web
Date Sent: 2018-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-19
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: My Husband is XXXX and receives ssa he has to pay medication and doctors appointments out of pocket we appled for hardship XXXX discharge they were garnishing his XXXX they ask for documents I sent them in and now they are saying they need more doctors papers after telling me they didnt Nelnet said its not them XXXX XXXX said call Nelnet and we our suffering right now
Company Response:
State: NC
Zip: 27804
Submitted Via: Web
Date Sent: 2018-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-14
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: In XX/XX/2018 my student loan provider, Nelnet, contacted me via email regarding a change to my payment plan and that unless otherwise directed they would be putting the full amount of my payment toward my highest loan amount. The problem with this is that the interest on the other loans was not being paid down first so when I received my account statement in XX/XX/XXXX my total balance had increased by over {$50.00}. I contacted Nelnet customer service via phone on XX/XX/2018 and asked them to change my payment allocation back to the old payment method. When I brought up the email from XX/XX/XXXX, they claimed to have no record of this change and their excuse for changing my payment allocation was to help me pay off my loan faster. When I pointed out my loan amount had actually increased due to this change the customer service rep argued with me that it would in fact help pay off my loan faster as if sticking to some sort of script or talking points. After a bit of back and forth the rep did change my loan back to spreading my payment evenly across all loans. That is until this payment period of XX/XX/2018 when I noticed that once again the payment had been made to my highest loan amount and allowed interest to accrue on the other loans. This was done without my knowledge or consent and I will be seeking legal action if necessary.
Company Response:
State: VA
Zip: 23505
Submitted Via: Web
Date Sent: 2018-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-14
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My credit has been demolished by student loans that arent even in repayment yet and some were taken out when I wasnt even registered or in school. XXXX University was sued by the FTC and didnt stop committing fraud. They took loans out under my name when I wasnt in school and they have had my status as in-school for the past 2 years and I have not been in school at all. Not only do I have student loans taking up 200 % of my credit, XXXX has not stopped with trying to report more recent debt that is not mine by sending threatening collection invoices. I havent even received a degree from them. My credit score is horrible, I can not get a loan, a job, an apt , or anything to get ahead because of the school that isnt even in business anymore. Who is getting money they are billing anyway?? How do they do this to people? Im XXXX and my life is being ruined by this. I have nothing and cant get anything. The department of education, Nelnet and XXXX have done nothing in 2 years about this and now its an emergency because I am about to be homeless. I feel like Im going to have a XXXX XXXX every day because of this. Something is wrong, a multitude of people were notified about this and nothing gets done except mailing me bills and threatening letters to further destroy my credit. What is going on in this country? I need someone to help with this, exploit them and get some justice so people can live healthy lives not XXXX XXXX and XXXX XXXX.
Company Response:
State: FL
Zip: 33431
Submitted Via: Web
Date Sent: 2018-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-14
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My student loan from XXXX XXXX was abruptly given to Firstmark Services, apparently previously known, or owned, by a terrible student loan servicer with lawsuits against them, Nelnet, on XX/XX/2018. Before this happened I researched XXXX XXXX and found nothing but terrible things about them, including how fraudulently they handle payments. They regularly do not credit payments to due dates, loose or lie about having cashed or received payments, and do not resolve the problems that they have created for their customers. I made my payment due XX/XX/XXXX through my old servicer, XXXX XXXX, on XX/XX/XXXX. When my account was transferred to XXXX I did not have a payment due until XX/XX/XXXX. I purposely did this after learning about the terrible problems other people had with them just being honest about payments made. On XX/XX/XXXX I created an online account with XXXX. My balance was {$50.00} due on XX/XX/XXXX. I was extremely anxious and worried about making a payment. Based on the recommendations I found from other customers on their XXXX review page, I paid online and not by check, which XXXX regularly lies about having received ( seriously, check out the 60+ negative reviews on the XXXX page for all the information you could possibly want ). On XX/XX/XXXX, I logged in again and made a payment of {$50.00} for my XX/XX/XXXX due date. It was debited and cleared my bank on XX/XX/XXXX. My XXXX online account records the payment as being paid on XX/XX/XXXX. I was on vacation for the last 2 weeks of XXXX and didn't have steady internet access. When I returned home on the XX/XX/XXXX I immediately checked my XXXX account, thinking, " no way could they ignore my payment made a month ago in plenty of time for my due date. '' Sure enough, they have. The payment has not been credited to my XX/XX/XXXX due date. I contacted them through their online email contact form. I do NOT do business over the phone due to having no way to record and prove anything said on the phone. By mail or email with physical proof is the only way I do financial business. I received an email back the next day from a XXXX XXXX, who blatantly ignored my question of why the payment was not credited ( how is this not automatically done!?? ) to my XX/XX/XXXX paydate. He just repeated, your due date is XX/XX/XXXX, after he stated that yes, there was a payment on XX/XX/XXXX .... Blatantly ignoring the problem. I immediately replied to the email more forcefully. After 5 days, I received a reply on XX/XX/XXXX from a XXXX XXXX that he finally seemed to understand the problem of the payment not being credited towards the XXXX due date. He said that " After reviewing the account, a payment of {$50.00} was made on XX/XX/2018 that should have went towards the XXXX monthly payment. A request has been submitted to advance your due date to XX/XX/2018. Please allow 3-5 business days for processing. '' It has been 6 business days and I logged into my XXXX account today to check and see if the problem had been resolved. It hasn't and now they're saying I am late and owe {$100.00} ( {$50.00} XXXX payment that I made and my upcoming XX/XX/XXXX payment. ) I want this resolved with an apology, a real apology, and no late fee from the company well before my XX/XX/XXXX payday so I can make the XX/XX/XXXX payment correctly. I have never had so many problems as this! IT'S THE FIRST PAYMENT I'VE EVEN MADE OR HAD AND THEY'VE XXXX IT UP ALREADY! THIS IS A TERRIBLE COMPANY! MY FIRST PAYMENT AND HOW THE XXXX CAN THEY POSSIBLY DO THIS??? If this is not cleared up, I am going to do everything in my power to sue XXXX and bring about a class action lawsuit for their fraudulent, predatory, student loan servicing actions. There are more than enough people interested in a class action against them just from the XXXX review site. I have already contacted a class action lawsuit company with all of my information and the XXXX review page details for them to review other customers complaints.This is an absolute disgrace. I am so close to having this loan paid off, less than {$2000.00} at 5 % interest and they behave this viciously about such little money. I have started a XXXX page to collect people interested in a class action against XXXX. Please search Class Action Against XXXX on XXXX to find it.
Company Response:
State: ID
Zip: 83843
Submitted Via: Web
Date Sent: 2018-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-13
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I went on the XXXX Website and downloaded information you reported on XXXX. Then I went to the XXXX Website today and downloaded information you reported on XX/XX/XXXX. I was required to recertify for my loan under the Income-Driven Recertification which shows on my Home Page dated XX/XX/XXXX which of course is the wrong year it should show XXXX. Your Current Balance never matches what you owe under Loan Details. Under the XXXX Website you put me into forebearance on both of my Federal loans which one is subsidized and the other unsubsidized without my knowledge or ever contacting me to let me know you did it on XX/XX/XXXX. XXXX XXXX, Senior Resolution Specialist, out of Nebraska, we spoke on XX/XX/XXXX and you never bothered to tell me. I went through my XXXX report today, and I am totally disgusted. Under the Fair Credit Reporting Act you are required to report the payment the customer has made. In my credit report on XXXX from XX/XX/XXXX through XX/XX/XXXX I was told I would get a lesser percentage rate of .25 percent if I did automatic withdrawals. You never reported the interest I paid that was included for Subsidized loan payment of {$18.00} and Unsubsidized loan payments of {$32.00}. Nelnet failed to apply in the interest I paid on XXXX. For the {$18.00} dollar payment only {$15.00} was being reported and the {$32.00} dollar payment was reported as {$27.00} but varied in amounts.. But the payments are also inconsistent in a way where your not reporting what you claim to be $ 4- {$6.00} in interest on one loan and {$3.00} in interest on the other loan. I haven't checked my XXXX or XXXX reports yet. My loans are at a fixed rate of 4.290 % but it appears you never took off the .25 percent interest on automatic payment. I believe Nelnet is committing fraud in reporting to the credit bureaus and the interest, and I will be going through the process of figuring this whole mess out with the Department of Education and/or whoever regulates them.I am appalled at the audacity of your company. Wasn't it Nelnet who had to pay {XXXX} XXXX to the Department of Eduation in XXXX, and then they stick me with you. I want every record in my file on a day-to-day bases since the loan was assigned to you. Why do I as a consumer have to figure this out on my own as to how dishonest Nelnet is, and this includes XXXX XXXX, Senior Resolution Specialist, who would not believe me when I told him Nelnet did not report to XXXX or XXXX. He was adamant that Nelnet did when they didn't and wouldn't do anything to help me. I had to do it all by myself by making complaints to the Department of Education. How many phone calls and searches on the Internet do I have to do to find out this information when I shouldn't have to. I can see we're going to end up in court. You have a duty as a student loan servicer to report the right information and let people know what you're doing with their account. You could have contacted me by email to let me know what was going on but you didn't. You made me have to make phone calls on my own and it was still reported wrong. I've dealt with Resolution Specialists and they don't care about the consumer as long as they think things are going their way. Your attitude and refusing to try and help me makes you just as bad as your incompetent employees.I don't care what you think of me because this is all about my account with Nelnet.
Company Response:
State: CA
Zip: 954XX
Submitted Via: Web
Date Sent: 2018-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-12
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: On XX/XX/2018, my student loan service provider ( XXXX f/k/a XXXX XXXX XXXX ) for the past 10+ years, transferred my loan to a new service provider ( Nelnet ) without my permission ; and the interest rate is wrong. I have placed numerous calls and have sent numerous emails to both Nelnet and XXXX to rectify the problem, to no avail. In fact, XXXX placed a call to Nelnet explaining that lender incentives of 1.375 % interest rate reduction ( see attached ) was supposed to be applied against the 8 % Nelnet is reflecting ( to properly state my rate at 6.625 % ). Despite all my communication efforts, Nelnet has not corrected their error.
Company Response:
State: NY
Zip: 11727
Submitted Via: Web
Date Sent: 2018-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-11
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Once again, I go onto your Website to download information on my student loan. XXXX XXXX, Senior Resolution Specialist I need an explanation why is it on XX/XX/XXXX, under Loan Details : Group A-Due Date is XX/XX/XXXX, Group B-Due Date is XX/XX/XXXX. I get access to my account back on XX/XX/XXXX. On XX/XX/XXXX, and XX/XX/XXXX, it shows under Loan Details : Group A-Due Date is XX/XX/XXXX, Group B-Due Date is XX/XX/XXXX. Now I know somebody is messing with my student loan online account. This is unacceptable and now I have to look at every little detail and amount by navigating around my account and downloading my information. This will be another complaint with the Dept of Ed. I'm going to ask them if Nelnet is allowed to change due dates on an Income-Driven Plan with zero payments due. I am also going to report that I was not notified that you resubmitted my payment information to XXXX and XXXX. Oh, sorry you have up to 60 days to reply to the CFPB. Had I noticed this problem earlier, I would have put this information on the previous complaint. Why would somebody purposely change my due dates. Maybe you have a good explanation and if you do, please reply asap. This is getting serious now.
Company Response:
State: CA
Zip: 954XX
Submitted Via: Web
Date Sent: 2018-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-11
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: This is directed at XXXX XXXX, Senior Resolution Specialist for Nelnet Student Loan Servicer. This complaint is in reference to the Fair Credit Reporting Act on what was reported to XXXX which was actually reported but the reported amount was {$47.00} not the {$50.00} I paid on XX/XX/18. Please go to my history that shows how much was paid. Now as to XXXX and XXXX after all my phone calls because you wouldn't believe that your company didn't report my payment to these credit bureaus. As of XX/XX/18 XXXX and XXXX were finally able to verify to me that Nelnet finally fixed my issue. But now there's another problem. On all three of my credit bureau reports, one of your employees reported I paid {$47.00} not the {$50.00}. Where's my {$3.00} and why would an employee report {$47.00} and not the {$50.00} I paid? Did Nelnet think I would't find out? Now I have to wonder about the accuracy of your Website on the Principal and Interest. Now I have to contact the Department of Education for a third time because of the incompetence of your company. On my account, it is still showing that payments are being processed that went through my checking account days ago. The two separate payments that I made on the morning of XX/XX/18 are not showing up under the payment history. These payments were made way before your cut off time.I want this taken care of immediately {$50.00} reported to all three credit bureaus. I can't wait till Nelnet reports my payments in XX/XX/2018, it ought to be interesting. You as a loan servicer, especially for the Department of Education, should have people competent enough to input the right amount somebody has paid on their student loan for the month. Your screwing with my credit reports and I won't put up with it. Because of Nelnet 's constant mistakes and a Senior Resolution Specialist won't believe what your telling him and won't even check into the issue, I have had to put the credit bureaus into my contacts on my phone and the Department of Education because of Nelnet. You as a Senior Resolution Specialist did not do your job. I don't care if you are upset with me or don't like what I've said about Nelnet because it's true. It's not my problem, it's yours! On Monday XX/XX/18, I will be checking with all the credit bureaus to make sure the amount has changed. The scary thing is that this probably happens everyday to people who pay their loans. I'm sure we'll have further written communication in the future.
Company Response:
State: CA
Zip: 954XX
Submitted Via: Web
Date Sent: 2018-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A