Date Received: 2018-08-27
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I am a 16 year XXXX XXXX Veteran. I completed my XXXX XXXX while serving XXXX XXXX. I had XXXX subsidized and unsubsidized Stafford loans consolidated. South Carolina XXXX XXXX XXXX XXXX duplicated my loan amounts when I consolidated. My balance is double what I should owe. Deployments, moves, and life has happened over the years. I sent in a audit letter in XXXX, contacted them XXXX XXXXXXXX. I provided them with copies of my military orders ( XXXX Act, loan rate should have been decreased ). I placed the loan in forbearance, allowing them time to fix the issue. In XXXX I was notified that my account was given to the current holder XXXX, XXXX. XXXX XXXX. XXXX XXXX XXXX, NE XXXX Account .... Phone calls and letters to the Loan provider has not resolved this issue. Looking to gain your assistance to get my loan balance corrected, and lower interest back dated.
Company Response:
State: OH
Zip: 451XX
Submitted Via: Web
Date Sent: 2018-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-27
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I currently owe {$57000.00}, with a past due amount of {$3800.00}. My loan servicer is Nelnet, however, I think the real problem lies with the Department of Education. I am willing and able to pay the student loan, however I no longer reside in the United States. I no longer have an American bank account and can not open one. I do not have a credit card in my name, so I can not make payments that way. I do have a bank account and can make electronic payments. Nelnet informs me that Department of Education rules forbid them accepting payments from foreign banks. I can not find an appropriate way to lobby the Department of Education for some alternative.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-25
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Our daughter secured several private student loans through XXXX XXXX XXXX XXXX From her first semester, we agreed to have the interest payment automatically debited from out bank account. At that time, ( Fall of XX/XX/XXXX) XXXX XXXX XXXX XXXX acted as their own servicer. Interest payments were deducted from our checking account and we never incurred any problems. In XX/XX/XXXX, XXXX XXXX XXXX XXXX transferred the servicing of their student loans to XXXX XXXX. In the beginning, the interest payments were taken out of our checking account as they had been with XXXX XXXX XXXX XXXX. The total monthly amount was about {$100.00} taken out on two seperate dates each month. However, in XX/XX/XXXX, I noticed that the XXXX payment hasn't been deducted from our bank account. When I called XXXX, I was told it was because we had withdrawn from the auto debit program. I assured the customer service rep that we had not withdrawn and that I wanted to have the payment pulled once again. They payments were finally pulled on XX/XX/XXXX. Shortly thereafter, our daughter received a letter stating that we had once again withdrawn from the auto debit service. Again, I called to confirm that we did want to continue with auto debit. On XX/XX/XXXX XXXX pulled a payment in the amount of {$400.00}. We have never paid this amount in the past so I immediately called XXXX. The customer service rep I spoke to ( XXXX ) told me that since our daughter had graduated from college in XX/XX/XXXX, that her loan status changed and she was in the repayment period. This would be her monthly payment for the next 10 years. I asked XXXX where she had received her information that our daughter had graduated and she couldn't give me an answer. I told her our daughter was a senior and had not graduated. She told me I would need to get XXXX University to supply XXXX XXXX with a Declaration of Enrollment that must contain XXXX XXXX Seal of Authenticity. We live in Ohio but made the trip to XXXX to get this document. It was mailed to XXXX but they claim they have never received it. Earlier this month XXXX called and spoke to a customer service rep. He told me that our daughters student loans had been placed into what is called the 6-month interim repayment plan as directed by XXXX XXXX XXXX XXXX. He claimed that XXXX is being directed by XXXX to act as if students had graduated whenever they are on summer break. In other words, act as if the student has graduated and you can collect their full repayment amounts. However, when I called XXXX, I spoke with XXXX who assured me that XXXX was making up their own rules and that XXXX had never directed XXXX to collect full payments. In fact, XXXX stated that XXXX has was is called the XXXX XXXX Program whereby the interest only payments we had agreed to would only be pulled and there would never be any accelerated payments over the course of the loans as long as our daughter was a full time student. To date, XXXX has been a wonderful company to work with. Their customer service is excellent. The service reps have always been helpful and very courteous. Our younger daughter is a freshman at XXXX University. We used XXXX for her first student loan but unfortunately because of the problems we've had with XXXX, it will be our last. We'll secure her loans elsewhere as long as they are not serviced with XXXX.
Company Response:
State: OH
Zip: 43015
Submitted Via: Web
Date Sent: 2018-08-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-24
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have had auto debit set up with payments to this account through the lenders website for several years. However, the first 5 months of 2018 the lender has reported the payments where late. But the the lends payment history info I was provided from their website shows different, then what was reported on the credit report. I have documents from the website showing my account history and the payments being reported to my account on the lender website showing payments made. After seeing the late payments reported on my credit report by the lender, I contacted the lender ( Nelnet ) about the reporting of my payments. When I called Nelnet the conversation between the Nelnet customer service representative and myself was conducted over a recorded phone conversation. After review and discussing my account, it was determend that the payments did not process. However, I was never notified the of the payments not processing. The Nelnet rep said notices where mailed out and I should have received one in the mail. But I did not. After reviewing my information she asked to verify my address. At that time the rep told me sir I see here where the issue is. Nelnet had a mistake on our system and we mistyped your street address, which caused the payments did not process for 5 consecutive month, and for you not to receive our statements we mailed. I will make those changes now. She then asked if I could make a payment for the amount of the payments not made, and if I did so the late payments reported on my credit would be removed rightaway, because of the mistyped info on Nelnet. I then paid the full payment amount of the 5 payment not processed. I then asked her again very clearly if Nelnet would removed all late payments reported on my credit. I asked the rep very clear again over the recorded phone call. The date this took place was XX/XX/18. The late payments are still on my report even with the full amount paid, as agreed. I contacted Nelnet again and was told the late payments would not be removed and Nelnet was not removing them. I filed a complaint to Nelnet about this not getting removed and about the very very rude and disrespectful Nelnet rep name XXXX I was talking to. I requested a Nelnet supervisor call me. I then received a call from a nelnet supervisor who was all extremely rude and unprofessinal. She also told me that even though it was a mistake on Nelnets end and even though I was told by the Nelnet rep when the payment was made, I requested to XXXX that she listen to the phone call I had with the rep when I paid the amount needed the payment made. XXXX did review the call and call me back, but told me nelnet had decked this was not going to change what they had reported as late payment on my credit. Nelnet is without a doubt the rudest, and most unprofessional customer service reps Ive EVER spoke to. I would like to fail a complaint about fails advertisement, unprofessional customer reps and falsely reporting of credit. I have closed my Nelnet account and moved to a different loan company, because of the level of rude and unprofessional reps at Nelnet & failsly credit reporting and because of me being lied to by the reps at Nelnet.
Company Response:
State: TX
Zip: 797XX
Submitted Via: Web
Date Sent: 2018-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-23
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I began social security and the loan company OSLA decided I could get a XXXX XXXX XXXX discharge based on the time my condition is set to last. I really need my credit score to go up and reflect this information please feel free to contact OSLA.gov/Nelnet/SSA to confirm this information all these apartments do credit checks and im XXXX so I need my score raised I have paid back many loans and cleared many bank accounts so please help
Company Response:
State: TN
Zip: 377XX
Submitted Via: Web
Date Sent: 2018-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-23
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I am a XXXX veteran, I have been XXXX XXXX since XXXX. I went to school back in XXXX. I applied for student loans and was given student loans by the department of education. I finished and graduated. I was contacted by a student loan provider to make payment on my student loans. No problem I made my payments from roughly XXXX until currently. I was never late. Kept everything current. I was contacted in XX/XX/XXXX by my student loan provider ( Nelnet ) that I may be eligible for XXXX ( XXXX XXXX XXXXXXXX ). In XX/XX/XXXX I filed the paper work. On XX/XX/XXXX, I was awarded XXXX. Because I was permanently XXXX before I went to school I was informed that the current balance would be forgiven as well as repayment of all the payments I had previously made. I contacted Nelnet, they stated yes I was to be repaid all of my payments but there was no time table for when that was going to happen. I waited. I have not received anything, nor been contacted. It has been 40+ days since I was awarded XXXX. I recalled Nelnet. They informed me I needed to talk to the department of Education. I called them they redirected me back to Nelnet. And they stated they do owe me my payments ( $ 15,000+ ) but they did not have a time frame of when they will repay that. This is ridiculous!!!. If I owed them money I have interest, late fees, and it affects my credit rating. But when they owe you money their is no recourse.
Company Response:
State: NM
Zip: 87401
Submitted Via: Web
Date Sent: 2018-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-23
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Greetings, I have initiated multiple disputes with NELNET for incorrectly reported late payments on the NELNET Account # XXXX. They have failed to fully validated that the account was late during the months being reported on my XXXX, XXXX XXXX & XXXX credit reports. XXXX, XXXX XXXX & XXXX should not be reporting incorrect information per the Fair Credit Reporting Act and must remove / delete the following reported late payments below. I have provided all requested documents to NELNET, XXXX, XXXX XXXX & XXXX to get this issue resolved in which they requested. They have also failed to provided me with requested information in which I have asked to Prove I was late in any of the months provided within the 30-day time frame. The NELNET account being reported is currently in good status/standing but is showing as a negative account being reported on my credit report. On each of my credit reports they are different late payment months being reported and does not line up with each other which shows inaccuracy. This ERROR has severely affected my chances to gain professional employment, increase credit & apply for a home for me and my family. Below are the reported late months that should be Removed/Deleted from my personal credit reports : XXXX Reported Late Payments : 1 ) XX/XX/XXXX 2 ) XX/XX/XXXX 3 ) XX/XX/XXXX 4 ) XX/XX/XXXX XXXX XXXX Reported Late Payments : 1 )XX/XX/XXXX 2 ) XX/XX/XXXX 3 ) XX/XX/XXXX 4 ) XX/XX/XXXX, 5 ) XX/XX/XXXX XXXX Reported Late Payments : 1 ) XX/XX/XXXX 2 ) XX/XX/XXXX 3 ) XX/XX/XXXX 4 ) XX/XX/XXXX, 5 ) XX/XX/XXXX Should you need any additional information please let me know. Thank you for your assistance in resolving this matter. Regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX
Company Response:
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-22
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have been paying on a student loan since XXXX. My wife and I are both XXXX in XXXX XXXX XXXX from 27 years. ( I retired last year as a XXXX and went back to XXXX in another state ). The amount was originally I think around {$32000.00}, I have copied and pasted below what is currently on my servicer 's website and it goes backwards from current to XXXX. I have been making {$330.00} per month payments on this loan since XXXX and currently owe MORE money on it than I did when I started??? I don't understand why this loan is not paid off yet? When I've asked questions, I am told it's because it is not a direct loan so it can not be forgiven. I was told by the current servicer ( Nelnet ) that I would have to " first be consolidated into direct loans to qualify as it is a direct loan program. '' and that " unfortunatey if the loan would be transferred, you would have to start over and make ANOTHER 120 payments and work for ten MORE years!!! My wife is XXXX and I am XXXX. I am trying to understand how this could happen to us, could you provide us with any answers?? I feel that i have been a victim of some kind of predatory lending as my service transfers me to other companies all the time and then apparently I didn't realize I had to start over on the ten years? and it wasn't even my choice, they just transfer it. Please advise if you could help me in any way. XXXX XXXX XXXX ' XXXX XXXX and Below is my account information : Account : XXXX Current Balance : {$38000.00} Past Due Amount : {$0.00} Current Amount Due : {$330.00} Payment Amount : {$330.00} Due Date:XX/XX/XXXX Group : C Due Date : XX/XX/XXXX Fees : {$0.00} Status : REPAYMENT Interest Rate : 5.250 % Accrued Interest : {$15.00} Last Payment Received : {$110.00} on XX/XX/XXXX Outstanding Balance : {$13000.00} Principal Balance : {$13000.00} Loan : 3 Due Date : XX/XX/XXXX Loan Status : REPAYMENT Loan Type : CONSOLIDATION Interest Subsidy : Subsidized Original Loan Amount : {$19000.00} Interest Rate : 5.250 % Accrued Interest : {$15.00} Capitalized Interest : {$0.00} School Name : Lender Name : NELNET ACADEMIC LOAN Principal Balance : {$13000.00} Convert to Repayment : XX/XX/XXXX Disbursements : {$10000.00} on XX/XX/XXXX Disbursements : {$8500.00} on XX/XX/XXXX View Benefits Group : D Due Date : XX/XX/XXXX Fees : {$0.00} Status : REPAYMENT Interest Rate : 5.250 % Accrued Interest : {$29.00} Last Payment Received : {$210.00} on XX/XX/XXXX
Company Response:
State: MO
Zip: 640XX
Submitted Via: Web
Date Sent: 2018-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-22
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: My student loans where on the income driven repayment plan. After one year I was up to renew them and I was also enrolled in school. When I contacted XXXX about renewing my annual repayment plan the representative stated that I was in school and that I could have them forbearance. I told her no thank you. She stated that when you enroll in school the system would automatically place you in forbearance. I explain to her that I am okay with paying my loans and that I would not like for my loans to automatically do that. I explained that it was not helping me or my loans my giving me the option to do that when I am able to afford the income repayment. She then stated that she would fix my account so that my loans would not automatically go into forbearance. After getting off the phone with her a couple of weeks later I would be surprised to find out that my loans went into forbearance after I inform the company that I did not want this to happen or that option. Call the company back and the guy inform me that he would fix the issue that it wasnt processed correctly. They company are thriving off keeping students in debt by giving them the option to live now and pay later. Meanwhile the interest is stacking up and making my loan bigger than what I initially borrow.
Company Response:
State: MS
Zip: 389XX
Submitted Via: Web
Date Sent: 2018-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-08-21
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I was a victim of identity theft, and I reached out to the company nelnet to let them know my situation, I mailed in my police report, affidavit, and every document that was requested. After following up on things, nelnet informed me the information that I sent in was not good enough, they said they have documents that I signed where I agreed to pay this loan, I stated it was impossible because my identity was stolen so it wasn't me, I asked them to mail or email me the documents so I can see them, they refused. So I have reason to believe that they are forging signatures to make consumers responsible for loans. Please have them provide the original contract that originated this so called loan and any other documents with signatures on it. I have reason to believe that this company is violating the fair credit reporting act and committing fraud.
Company Response:
State: GA
Zip: 30083
Submitted Via: Web
Date Sent: 2018-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A