Date Received: 2019-01-11
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: This company violated 15 USC 1681 by failing to report complete and accurate information to credit reporting bureaus.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-10
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I was contacted by " XXXX XXXX XXXX XXXX '' agency and was told that my current student load was with a 3rd party lender and if I changed to them it would be a direct payment and I would save money and be paid off sooner. This was my understanding of the events and I called to XXXX today to get further information and was told that " XXXX XXXX XXXX XXXX '' business was the 3rd party and I could be paying them for years and none of my payments would be going towards my student load debt if I don't meet the qualifications for loan forgiveness. I am told that my money is instead to pay this 3rd party to shuffle papers and collect my money for it and none of my money is going towards my loans.
Company Response:
State: NM
Zip: 88007
Submitted Via: Web
Date Sent: 2019-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-10
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: Good afternoon my name is XXXX XXXX XXXX XXXX XXXX I have been dealing with this issue for years now I have submitted all documents too XXXX XXXX discharge I receive XXXX and they are trying too garnish me I have no use of my XXXX and cant XXXX no medical insurance have too pay for everything out of pocket please help me
Company Response:
State: NC
Zip: 27804
Submitted Via: Web
Date Sent: 2019-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-10
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I lost my job in XX/XX/XXXX. For part of this time I was drawing unemployment, for part of the time I was doing some self employment work. I discussed this with the lender and asked about payment based repayment. I was told that since I was unemployed I was not eligible and that I needed another forbearance. During the summer of XX/XX/XXXX, I became very depressed due to my inability to find a job and worsening complications for XXXX and pain issues. When my forbearance was over, I was told that I no longer had a forbearance to use. This was approximately XX/XX/XXXX. My medical conditions had continued to worsen and I had XXXX on my XXXX. I went into treatment in XX/XX/XXXX for 28 days. While I was in treatment, I started getting late notices and the loan went into default. I continued to speak with the servicer about my options. I could have qualified for a income based repayment plan but again was told I was unable to go on that plan because I was not working ( I was still doing some part time self employment ) I was not eligible for income based repayment schedule. In the fall of XXXX I had continued failing health and applied for Social Security XXXX. My loan continued in default and I was told that I did not qualify for a XXXX discharge because my XXXX was not approved by SS. At some point this in XX/XX/XXXX or XX/XX/XXXX I was told I complete a special program and get my loans out of default by making 9 {$200.00} payments and that my credit history would be erased. I was advised that after that I could go into an income driven repayment. I struggled to make those payments and completed the program. I was eventually awarded XXXX with an onset date of XX/XX/XXXX. My income driven repayment has been {$0.00} until I qualified for a XXXX discharge. This misinformation has cost me in several ways. My credit has reflected multiple months of XXXX months of late payments. This has made it virtually impossible to get a loan, causes me to pay higher auto and homeowners insurance, made my credit score drop into the low XXXX and, if offered credit, it has been at ridiculously high rates. It has caused my balance to balloon. Had I been told I could apply for income driven repayment I would be 8 years ahead on total discharge. If I had been told about a medical discharge based on doctors affidavits, my XXXX onset of XX/XX/XXXX would have XXXX the loan almost 4 years ago. Finally, the misinformation forced me to pay {$1800.00} unnecessarily to get my loan out of default. I have filed requests through the credit bureaus 4, or more, times and they have thus far refused.
Company Response:
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-09
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I paid off the rest of my student loan and then went to cancel my auto debit payments, got an email on XX/XX/XXXX that the auto debit was cancelled, the terms of the autodebit with nelnet state cancellation requests will be honored 3 business days before the payment date, but then on XX/XX/XXXX, they still auto debited my account {$300.00} and are saying a refund will take 4 to 6 weeks since it's a Dept of Ed loan and the payment went to the Dept of Treasury.
Company Response:
State: WA
Zip: 98103
Submitted Via: Web
Date Sent: 2019-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-09
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I'm being charged late fees on loans as if I'm on a payment plan while in deferment. I haven't agreed to a repayment plan because I'm still attending school with loans in deferment. My student loans are being reported as not making payments on time with late fees. They are appearing as a negative.
Company Response:
State: FL
Zip: 34953
Submitted Via: Web
Date Sent: 2019-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-09
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I was on the income driven repayment plan, so my monthly payment was a little over {$100.00}. I was enrolled in autopay. This month XX/XX/2019, without warning Nelnet took {$730.00} from my checking account when I put a stop payment on. They deliberately took my funds and now after speaking with several operators, first customer service XXXX, then a supervisor, XXXX, and than a Manager named XXXX. They repeatedly said there was nothing that they could do. Nelnet just committed fraud. I demand answers and a refund of {$730.00}.
Company Response:
State: CT
Zip: 06457
Submitted Via: Web
Date Sent: 2019-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-08
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Nelnet was given standing instructions on how to apply my payments sitting a phone call to them in XX/XX/2018. Although, in XXXX, my payment was applied differently. I called them at the beginning of XXXX and was told that someone in the accounting department deciding that how they applied my payment was better for me, deliberately going against clear standing instructions that the staff member was able to articulate clearly from the notes on my account. I then called today, XX/XX/XXXX, to complain to a manager regarding this choice made by their employee. I was told that they would submit a formal complaint. I then requested that I receive a copy of the complaint. I was told that they could not and that was between Nelnet and the government. There is no repercussions for this company and their inability to handle customers or their employees. No accountability to anyone.
Company Response:
State: PA
Zip: 173XX
Submitted Via: Web
Date Sent: 2019-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-08
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: Yes I am totally XXXX cant XXXX or XXXX XXXX XXXX of my right arm I am on a fixed income have too pay for medication food rent I have sent all my papers and they said they didnt receive it
Company Response:
State: NC
Zip: 27804
Submitted Via: Web
Date Sent: 2019-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-08
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Background On XX/XX/2018 I was laid-off from my place of employment. On XX/XX/2018 I called my student loan provider, Nelnet, to advise of my lay off and also obtain information on how to suspend my student loan payments. The lay-off was not expected ; thus, I wanted to ensure all of my creditors were aware and that I covered all bases. During the conversation with Nelnet the agent asked me a series of questions and then advised that I would have to re-certify and provide that my income was now at {$0.00}. The agent advised that he would email me information on how to do this. ( emails sent by Nelnet have been attached for reference ; Attachments 1 and 2 ) On XX/XX/2018 I was still confused on the process. I could not understand where on any of the links/documents they sent I would show {$0.00} income, thus, I called Nelnet again for more information. o On this phone call, the agent said I could opt for the re certification online to make things easier. She gave me the website and I logged on to begin the process. o When I logged in online the form asked me for proof of earnings or my IRS/income tax documents. These documents would not show my lack of income. Instead, they would show what I was previously making. This information seemed incorrect to me. On XX/XX/2018 I called back and spoke to an agent that advised that if I was recertifying with no income, that I would have to fill out the IDR Plan Request Form and opt for No under Question 12 : Do you have any taxable income? This would cover it. On XX/XX/2018 I emailed the IDR Request form to Nelnet. I did not hear back from Nelnet for over a month so I called them on XX/XX/2018 to inquire about the processing of my form. They claimed they had not received the form and that I should re-send for processing. On XX/XX/2018 I sent the form for Nelnets review. Again, over a month had passed without change on my account by Nelnet so I called them on XX/XX/2018 to inquire about the form. o The agent advised that he could see the form in my account. When I asked why it had not been applied/processed he could not give me a clear answer. He put me on hold to investigate the account. He then asked me a series of questions and then stated that I was granted an administrative forbearance. With this forbearance, I would not be expected to make payments on my account and he advised that my account would be updated. In XXXX I received a call from my credit card company saying they were reducing my credit limit due to my recent credit scores. I began to investigate and found that Nelnet had reported to all credit bureaus that I was 90 days past due/delinquent on my payments. I logged into my account and noticed that the forbearance was applied from XX/XX/2018, although I was advised by a Nelnet agent that once approved, changes in my account would be retroactive to XX/XX/2018. I called Nelnet to dispute this and after their own investigation they found that their reporting to the credit bureaus was substantiated. Issues 1. Nelnet is claiming that I was 90 days delinquent on my account although I called them and advised on XX/XX/2018 of my change in financial status. 2. Nelnet advised me that my account would be updated as of XX/XX/2018. They never urged me to make payments during this period. a. On Nelnets website it specifically states, Forbearance resolves any delinquency on your account ( Attachment 3 ) 3. I sent the IDR Request forms to Nelnet on XX/XX/2018 and XX/XX/2018. Even if they did not receive the forms on XX/XX/2018 they have claimed to receive the forms on XX/XX/2018 and action was not taken on my account until I called on XX/XX/2018. The forms they emailed me on XX/XX/2018 ( Attachment 1 ) state that Nelnet would have a resolution within 15 business days. XX/XX/2018 to XX/XX/2018 surpasses 15 business days. 4. My account was current and paid up through XX/XX/2018. Nelnet applied the administrative forbearance on my account as of XX/XX/2018. Even if they were correct in doing so and starting my forbearance from XX/XX/2018, this is not 90 days of delinquency. XX/XX/2018 to XX/XX/2018 is 61 days. From XX/XX/2018 when my first payment ( after my lay-off ) would have been due, to XX/XX/2018 when I made my last call to Nelnet that my account was updated doesnt even add up to 90 days. This did not span to 90 days.These points show cause that Nelnet did not properly process my requests or account during these 60 days.
Company Response:
State: FL
Zip: 32828
Submitted Via: Web
Date Sent: 2019-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A