Date Received: 2019-01-15
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: This company violated 15 USC 1681 by failing to report complete and accurate information to credit reporting bureaus.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-15
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I dispute XXXX of XXXX/Nelnet account for payment history. The payment history is incorrect for XXXX of XXXX/Nelnet account. I am requesting that this item is deleted on my credit report.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-15
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Creditor is reporting accounts that are invalid and unverified. XXXX have investigated this account and they concluded the account was not matching my records of being assigned to me. I would like proof these accounts were disputed per FCRA/ FDCPA. This is causing me anguish and its slandering my good name. Please block this account from my report so I can breathe again.
Company Response:
State: TX
Zip: 77545
Submitted Via: Web
Date Sent: 2019-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-14
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I refinanced my student loans into one ( 1 ) loan with Nelnet, I believe the repayment plan is Standard. I started making payments last XXXX, I have paid {$100.00} extra per payment to be applied to principal. The {$100.00} is not being applied to principal and the explanations I am getting make no sense to me. At one point my loans were in forbearance but I paid the interest for those times, so I'm a little confused on why my extra payments are going to interest and not principal. My account is current at this time. My next payment is due in XXXX, 2019 ; I would like to get this issue resolved. Also, I attended XXXX University at the XXXX of XXXX campus, they are no longer in that location, it closed a couple of years ago
Company Response:
State: PA
Zip: 19401
Submitted Via: Web
Date Sent: 2019-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-14
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: NELNET is continuing to report fraudulent accounts & sending me letters claiming I requested a forbearance & repayment plan. On XX/XX/2018, I submitted the required identity theft affidavit requested & sent to me by NELNET. I had already submitted the required FTC identity theft report to them but they requested their own specific affidavit. I'm totally confused by their lack of record keeping and would like this matter closed as it continues to create a ton of emotional & physical stress. I'm attaching the both the FTC report & NELNET 's specific affidavit for your records.
Company Response:
State: CA
Zip: 90005
Submitted Via: Web
Date Sent: 2019-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-14
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: On XX/XX/2019, I received notification from XXXX XXXX that Nelnet had posted negative remarks on my credit report with XXXX which caused them to drop my credit score by 40 points. On XX/XX/XXXX, they did the same thing with XXXX with dropped my credit score by 43 points. The payments with Nelnet for my daughter 's federal student loans I applied for haven't even started yet and they're making trouble for me already. If they're pulling this XXXX now, what will they do if I really do something wrong? Nelnet has NO business reporting every little thing to XXXX, XXXX or XXXX unless I do something serious like miss a payment or default on my loans.
Company Response:
State: CT
Zip: 06118
Submitted Via: Web
Date Sent: 2019-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-13
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have been on an IBR ( income-based repayment ) plan with Nelnet for the past few years. Since XX/XX/XXXX, my monthly payment has been {$580.00} month. In XXXX, after submitting my annual required application, despite no increase in income in XXXX from XXXX ( just a change in payment frequency from every 2 weeks to bimonthly ), I was informed that my payment would be increasing to {$620.00}. When I called to inquire about the justification behind the sharp increase, I was told by the customer service representative that my payments should be actually in the {$400.00} range after I provided him with my income from my pay stubs. He advised that I send him my pay stubs by fax in lieu of my tax returns that I previously submitted through the automatic data import process to have it correctly calculated. I did this and when I saw no update to my bill, I called again to check the status. I was told by that representative that I shouldve also submitted a new application, but after giving her my salary info, that she was calculating a higher payment than the original {$620.00}. As this wasnt my intention, I asked her to leave it alone. So it was to my complete surprise that the next bill I received ( in XXXX ) increases to the amount of {$650.00}. I called back to inquire and complain and was told by another representative that my bill should actually be over {$700.00}. Due to her rude attitude and insistence on cutting me off rather than listen to my explanation, wrongly insisting that I made more money than the year before ( although I clearly did not ), I asked to speak to a manager to get the issue resolved. This manager said he found the problem in the previous calculation and according to his calculation, my bill should be reduced to about {$580.00} and said he would resubmit to underwriting. So again, it was to my complete surprise when my payment instead increased to {$640.00}! When I spoke to this manager again, he apologized and said that the {$640.00} must be the correct payment amount. So despite my not having an income change, my bill increased by {$65.00} within one year. Throughout this process, I spoke to 7 different people who all gave me wildly different calculations based on the same salary. I dont understand how this is possible. If Nelnet dont have a proper formula or their customer reps arent trained to make calculations ( one of which is evident ), they should not!!! It is unfair to me as I feel that the first representative who incorrectly told me my payments should be in the {$400.00} range misled me and resulted in a greater increase than what I was already being charged. Calling them only hurt my situation further, and honestly I am scared to ever call them again because I feel taken advantage of by them and at risk for undue and incorrect increases just by doing so. I question if this practice is intentional to try to force increases from payers. Note : My other federal student loans serviced by XXXX, only increased by {$10.00} in XXXX with the IBR. This makes more sense and better aligns with my payment schedule change, so I simply dont understand how Nelnet can justify their sharp increase.
Company Response:
State: IL
Zip: 60616
Submitted Via: Web
Date Sent: 2019-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-13
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: This company violated 15 USC 1681 by failing to report complete and accurate information to credit reporting bureaus.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-11
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: This company violated 15 USC 1681 by failing to report complete and accurate information to credit reporting bureaus.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-11
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: This company violated 15 USC 1681 by failing to report complete and accurate information to credit reporting bureaus.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A