Date Received: 2023-12-03
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I was deceived, misled, and they used offensive and abusive language stating that I owe a loan on a credit sale that was conducted fraudulently. They have continued to report on my consumer file/report as I have provided a police report, a letter from the Department of Justice of a being a victim of identity theft. This has caused a lot of emotional distress, grave damage to my consumer report as I could not get a home for personal, family, and household use.
Company Response:
State: GA
Zip: 30122
Submitted Via: Web
Date Sent: 2023-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-02
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: HELLO, MY NAME IS XXXX XXXX AND I AM A VICTIM OF ID THEFT. SOMEONE USED MY INFORMATION TO OPEN SEVERAL STUDENT LOAN ACCOUNTS IN MY NAME US DEPARTMENT OF EDUCAION/ # XXXX
Company Response:
State: TX
Zip: 77049
Submitted Via: Web
Date Sent: 2023-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: There are two major issues : 1 ) First, in XXXX, I submitted my application for the SAVE plan. In late XX/XX/2023, my account was placed into administrative forbearance while my SAVE application was processing. I never received any correspondence from them regarding my application by email or physical mail. However, at some point ( I don't know the exact date ) the Nelnet account landing page on their website began telling me they could not process my SAVE application unless I paid a fee. They did not say how much I had to pay, or how to pay this fee. On XX/XX/2023, Nelnet responded to my previous CFPB complaint that I had submitted on XX/XX/2023, and said that under some statute, I needed to pay {$5.00} for them to process my application. They didn't provide any instructions or link on how to pay that fee. On XX/XX/2023, I figured I would try paying {$5.00} through the Nelnet loan payment portal to see if that made a difference since I was presented no other option. Having paid them {$5.00}, this did nothing to address the issue. It still says I am required to make a payment to them before my SAVE application will be processed. See attached image. 2 ) Second, despite being told I am in administrative forbearance and that interest would not accrue during this time, my account balance is increasing daily by compounding interest. I want interest accrual stopped while they process my application.
Company Response:
State: GA
Zip: 30114
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I, XXXX XXXX XXXX, attempted to remain in honor by tendering payment via a properly endorsed negotiable instrument in the form of a payment coupon. I gave them notice that I am the Agent and beneficiary of the Principal XXXX XXXX XXXX, and I am accepting all titles, rights, interest and guaranteed equity owed to the Principal. I included a Power of Attorney in the enveloped that I sent in, which relates to the Agent & Principal relationship. The endorsed payment coupon was accepted for deposit and made payable to the bearer, with the proper instructions, in the amount of {$31000.00} to NELNET XXXX XXXX and XXXX XXXX XXXX XXXX on XX/XX/XXXX. It shows that it was delivered to NELNET, XXXX on XX/XX/XXXX. The company is in possession of the instrument, but did not credit the principals account. NELNET, XXXX is in default and dishonor, as they have violated multiple codes, laws and acts. XXXX XXXX states that if tender of payment is refused, then there is discharge to the amount of the tender. I called NELNET XXXX XXXX on XX/XX/XXXX and asked for validation of the debt and a contract that I have with NELNET, XXXX that has my signature on it. The representative said that they dont have that. So they cant validate the debt and they also have refused the tender of payment. I also sent a XXXX notice to the CFO, which was delivered on XX/XX/XXXX, and have yet to get a response or update to the principals account. Respectfully, I am aware that not all company representatives may know exactly what to do in order to correctly process and credit the registered security that I sent in, which is why I suggested in the notices that I sent that they consult with their trustee bank in order to do so. I know that the NELNET, XXXX XXXX, XXXX XXXX XXXX XXXX works closely with XXXX XXXX XXXX XXXX COMPANY to handle securities. I am filing a complaint and asking for an immediate investigation to rectify the situation so they may remain in honor. I am staying in honor, acting in good faith and with clean hands. As it stands, NELNET, XXXX is committing an illegal act and are currently in dishonor, as their practices are against the laws in which our country is built on. Certain Violations include, but are not limited to : Uniform Commercial Codes, Bill of Exchange Act, 18 USC 8, RICO ACT 18 USC 1951, HJR 192, Uniform Negotiable Instruments Act. 12 USC 1431, 15 USC 1601, and Securities Fraud.
Company Response:
State: GA
Zip: 30315
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I am writing to request that the following accounts be removed from my credit report as there is insufficient information to verify them : DEPT OF EDUCATIONXXXX XXXX, DEPT OF EDUCATIONXXXX XXXX XXXX DEPT OF EDUCATIONXXXX XXXX XXXX and DEPT OF EDUCATIONXXXX XXXX. I kindly ask that you investigate these accounts and remove them from my credit report as they do not have enough information to be verified.
Company Response:
State: NC
Zip: 276XX
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-03
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: Hello, I would like to file a formal complain against the student loan repayment company, NelNet. Their customer service seems like it is non existent and their website does not allow for the borrower to complete certain critical tasks. The task I would like to complete is to change the type of repayment plan I am using. This is a very important part of my repayment and affects my finances. They do not allow borrowers to change the repayment plan online through a self service portal. Instead, you must contact them. I have tried calling the company on four separate occasions throughout the months of XXXX and XXXX to be put on hold for 40-60 minutes each time. I have other obligations in my life besides sitting on hold, so I can not sit on hold for longer than this amount of time, so I eventually give up, which is I'm sure what they are hoping borrowers will end up doing. Further, I have emailed three separate times through the email form on their website and have never gotten a reply ( I waited at least 10 days between each attempt ). I also found a separate email address, XXXX, and have tried contacting that. I received an automatic reply that my question is something that they could not answer, which doesn't seem right, as the auto reply must've not even read my original email. Then, I tried another email address that I found on their website, XXXX, and asked the same question. I finally did get a reply from this email address but it was not helpful and they asked me clarifying questions that I already answered in my original email. Regardless, I answered their questions and explained my deep frustration and urgent need to change my type of repayment plan. It's been 12 days since I've heard from them and I suspect I will not hear back from them at all, just like what has happened for all my other attempts. Their lack of response and care for borrowers seems criminal. I need to change something with my loans and they don't allow for me to do it by myself and they make me rely on their customer service to do so, but then they never get back to me or answer the phone. How is this okay? How is this allowed? And, if i were to just stop paying the loan, then it affects my credit. It's really unfair, and extremely frustrating. I really need help and am requesting that this complaint gets sent to the company so I can get help from their customer service to change my loan repayment plan. Thank you.
Company Response:
State: WA
Zip: 98103
Submitted Via: Web
Date Sent: 2023-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-02
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: These loans are fraudulent, for Nelnet failed to do a thorough investigation. The original loan servicer was well aware of the fraud involved in my paying scammers posing as debt relief companies. I raised an issue with The Department of Education, whom never did anything to protect my interests. I paid scammers whom also called and spoke to representatives of the original loan servicer. I am not request verification of this debt, I am simply requesting that you do a thorough investigation to see if the scammers whom i paid for over 1 year to aid in paying off these student loans that are now deemed fraudulent. I have included copies of the identity theft report, the police report filled with the local PD. I have also attached copies of verification documents for my identity. Please delete all Nelnet and Department of Education loans from my personal credit report. My personal affairs are my business. The only student loans that I am aware were consolidated for a reason. Nelnet somehow reversed the consolidation and assigned individual interest rates per loan that they allege that i owe them. Where is the contract created between your company and the original creditor/loan servicer? What are the terms in the agreement between all involved parties? I never gave authorization for Nelnet to access my personal and confidential information. How am i protected in the event of a data breach inside of Nelnet/DeptofEd? Disclosure Statement is attached, please sign and return. Failure to do so will result in termination of any further collection practices by Nelnet for these fraudulent and unverified student loans.
Company Response:
State: MI
Zip: 48210
Submitted Via: Web
Date Sent: 2023-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-02
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: Name : XXXX XXXX XXXX Account Number : XXXX XXXX Last 4 of XXXX Address : XXXX XXXX XXXXXXXX XXXX XXXXXXXX, XXXX, NJ XXXX Phone Number : ( XXXX ) XXXX Nelnet Loan Servicing XX/XX/XXXX Dear Nelnet, On XX/XX/XXXX I filed a complaint with The Consumer Financial Protection Bureau in regard to my student loan account. On XX/XX/XXXX, you ( Nelnet ) Reponses with the following : As we understand it, you assert interest should not be accruing on your account because you are enrolled in the Saving on A Valuable Education ( SAVE ) repayment plan and the interest has caused your credit score to decrease. Youre asking us to stop the interest accrual on your account. While enrolled in the SAVE Plan, if you make your full monthly payment, but it is not enough to cover the accrued monthly interest, the government covers the rest of the interest that accrued that month. Your credit score is used by lenders, insurance companies, and other agencies to predict a variety of financial behaviors. Data furnishers such as student loan servicers, credit card companies, and banks have adopted a consistent set of standardized data categories for which we furnish your account data. To the above statement I respond as following : My current balance is inaccurate due to the daily interest accruing in my account that should be covered by the government as stated under the Saving on Valuable Education ( SAVE ) Repayment Plan. I was approved for this repayment Plan on XX/XX/XXXX and it began as of XX/XX/XXXX. I have spoked to multiple Nelnet and ED supervisors and have been informed that the balance should be written off and/or covered by the government every month when my monthly statement closes. However, my account is not displaying this, it only shows an increase in the balance every month. My monthly payment based on the SAVE plan is $ XXXX, which is my full payment, therefore, any interest accrued after that $ XXXX should be paid off/Covered by the government based on the SAVE Plan Interest Subsidy. My principal balance is {$9400.00}, that should be my total balance at the end of each monthly statement unless I make any additional payments. My account is in Admin forbearance until XX/XX/XXXX, due to my borrower defense claim with the U.S. Department of Education ( ED ). This counteracts the Saving on Valuable Education ( SAVE ) Repayment Plan Interest Subsidy because when Student loans are in forbearance, they will accrue much significant interest. Although Im waiting for my borrower defense application to be processed, I do not wish my student loans to continue in forbearance. Instead, I want to be in repayment status under the Saving on Valuable Education ( SAVE ) Repayment Plan and be able to use the interest subsidy as I am entitled to. I demand my rights to enter repayment status under the Saving on Valuable Education ( SAVE ) Repayment Plan and be able to use the interest subsidy as I am entitled to immediately. Furthermore, any interest accrued from XX/XX/XXXX when my ( SAVE ) plan began until now should be retroactive since all that accumulated interest should have been paid off by the government which covers the rest of the interest that accrued each month since XX/XX/XXXX. Please proceed to taking the further steps necessary to ensure that all my petitions, under the law, mentioned above, are fulfilled as soon as possible. I look forward to hearing back from you and getting all these issues resolved as soon as possible. Kind Regards, XXXX XXXX XXXX
Company Response:
State: NJ
Zip: 07601
Submitted Via: Web
Date Sent: 2023-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Nelnet refuses to correct their mistakes on 2 loans. On two occasions where forbearance or deferred payments was requested and agreed to, they continued to mark that payments were late. When confronted with the inconsistency of the information, they claimed they could do nothing about it. It is a permanent black mark on my credit report as student loans dont come off. There has been enough evidence of the inadequacy of their ability to make the appropriate changes on all loans through the years, that I am confident that someone failed to do their job properly and I am paying the price at this moment. It is unacceptable. They need to correct their mistake and remove the late payments shown on my credit report.
Company Response:
State: LA
Zip: 70301
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681 Nelnet : # Account : XXXX Federal Law overrides any company policy. 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. I have attached a copy of my XXXX credit report. For 2023. Per XXXX my XXXX, XXXX and XXXX payments were on time however my XXXX payment is reported as 90 days late. This is inaccurate information. If the months before and after XXXX are reported as on time, it would not be accurate or possible for XXXX to be considered reported 90 days late.
Company Response:
State: NV
Zip: 891XX
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A