Date Received: 2020-01-25
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I reached out to Nelnet in reference to a several student loans they service for Department of education that are being reported on my consumer reports with XXXX, XXXX and XXXX after they denied my identity theft claim. I believe these accounts are erroneously listed on my consumer report. In response to my inquiry Nelnet sent me a generic form response and provided some additional copies of alleged account transactions. Furthermore on one document thay claim to be reporting the accounts on my consumer report correctly and accurately based on the fact that I allegedly acknowledge ownership over the accounts by applying for deferments/forbearances. They provided a " Deferment and/or Forbearance History '' document. I still reasonably believe that these accounts are being listed on my consumer reports are erroneous and should be deleted. The documents Nelnet provided to me do not prove that the accounts in question factually belong to me. Please see attachment. I have attached documents that Nelnet used to determine that the accounts in question allegedly belong to me and ask for clarity in the form of additional documentation to support their claim.
Company Response:
State: NC
Zip: 28376
Submitted Via: Web
Date Sent: 2020-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-25
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I was shocked when I reviewed my credit report and found late payment on the dates below : XXXX XXXX - XX/XX/2019 US DEPT OF ED/XXXX - ONE REPORTS THE ACCOUNT THAT IT IS LATE FOR 180 DAYS YET THERE IS NO LATE REMARKS I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me, or the payment was not applied as fast as expected. I check my bank account and noticed that you deducted the money out of my checking account that on the month that you marked me late on my credit report.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MA
Zip: 02301
Submitted Via: Web
Date Sent: 2020-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-25
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I am submitting a formal complaint to the appropriate agencies/officers/representatives regarding my student loan servicer, Nelnet, and Nelnet 's processing of my Income Driven Repayment Plan re-certification application resulting in an unnecessary delay causing the accrued interest on my outstanding loans to capitalize. I am seeking the appropriate remedy of reversing the erroneous capitalization of interest to the principal balance of loans. I submitted the appropriate application, and supporting documentation in a timely manner to Nelnet ; however, Nelnet did not consider my submission of documentation and re-certification application to be complete based on Nelnet 's incorrect interpretation of the application. The incidents outlined below are the most egregious and reflect a pattern of deceptive, predatory, and unfair practices perpetuated by Nelnet that is detrimental to me as the borrower. I have a student loan balance of approximately {$150000.00} ( now approximately {$170000.00} after the interest was capitalized erroneously. I have been making payments to Nelnet, my student loan servicer, under an income based repayment plan since XX/XX/XXXX. I received notice from Nelnet in late XX/XX/XXXX to certify my income to continue the payment plan by XX/XX/XXXX. I submitted my application as directed using the Income Driven Repayment ( " IDR '' ) Plan Request ( XXXX No. XXXX ) application. The questions I answered instructed me to submit a copy of my most recent federal income tax returns. I effectively completed and submitted the required documentation and information in a timely manner to Nelnet. On or about XX/XX/XXXX, I received an email from Nelnet with the amount of my upcoming payment ( which I receive monthly emails from Nelnet with payment reminders ) ; however, the amount of the payment was twice the amount of my previous payments and is half of my monthly income. I contacted Nelnet to learn that Nelnet did not consider my documentation sufficient and incorrectly applied the details in my application as Nelnet 's rationale for why Nelnet treated my submission incomplete. The consequence of Nelnet 's failure and unacceptable conduct has capitalized the accrued interest on my student loans that increased my principal balance by approximately {$21000.00} to {$30000.00}. To clarify, Nelnet did not process my submission as required thus, resulting in Nelnet treating my repayments to no longer be under the income based plan, and then also increasing my principal balance by over {$21000.00}. I have spent countless hours speaking with representatives from Nelnet to resolve this error to no avail. I have also been discovering historical misconduct by Nelnet and a pattern of deceptive, predatory, unfair, and unacceptable practices perpetuated by Nelnet. For instance, during my discussions with Nelnet representatives on this matter, we reviewed the history of my repayments, and I learned that by enrolling in an auto-debit plan several years ago, Nelnet automatically entered me into a forbearance or deferment on XX/XX/XXXX when my payment is due. When speaking with Nelnet, I was advised that while my complaint and dispute is under review, the payment due this month will not be adjusted to the income-based amounts. I made the higher payment anyway because I did not want my loan to be put in forbearance ; however, Nelnet applied a forbearance to my loans for a ONE DAY PERIOD - the reason Nelnet explained was that the auto-debit processes 24 hours behind and did not register on my account before the forbearance designation was added. In other words, this was a failure of the processes within the departments at Nelnet and causes an unnecessary, unmanageable hardship on the borrower. This sham forbearance was NEVER brought to my attention, if I was not discussing the existing dispute ( continued in depth below ), then I would not have discovered this horrific practice by Nelnet. This effect is NOT identified to the borrower and is NOT communicated in a reasonable manner to ensure the borrower is aware of the material impact this may cause. The nature of the IDR Plan application questions and instructions is described in the following text ; however, another critical defect in Nelnet 's conduct is that I was NOT contacted by a representative, sent an email, nor had a letter sent to me in the mail to notify me of Nelnet 's erroneous determination for me to submit another document in addition to my tax returns to continue processing my IDR application to continue the income based repayment plan. Further to my earlier point regarding the IDR Application form and the language in the instructions that I detrimentally relied upon, I will identify the section and item number in the application which will be accompanied by critical details that have led to an improper and unacceptable outcome. For context to the issues described, my husband is serving in the United States Military and is on XXXX XXXX. This point will be relevant to the circumstances explained below. Section 4a, Item 7 ) What is your Marital Status? '' I selected the option, " married, but can not reasonably access my spouse 's income information - you will be treated as Single. Skip to Item 11. '' Here, I selected this option because I am in fact married ; I am not legally separated. I also chose this option because my husband is stationed outside of the state in which I am currently residing and I am unable to reasonably obtain his income information other than our XX/XX/XXXXjointly filed federal income tax return - this has NOT caused any significant decrease in our income. Section 4b, Item 11 ) Has your income significantly decreased since you filed your last federal income tax return? I answered, No which then instructs me to provide my most recent federal income tax return and skip to Section 6. I answered, no to the above question because my income has NOT significantly decreased since my last federal income tax return. While I do not reasonably have access to my husbands income information while he is on XXXX XXXX, his XXXX XXXX status did NOT cause my income to significantly decrease since my last federal income tax filing. In other words, the example that is provided below the controlling question reads as potential scenarios that MAY cause income to significantly decrease, but my income did NOT and has NOT decreased significantly when my husband reported for XXXX XXXX in the military. For convenience, I have inserted the exact language in the example : For example, have you lost your job, experienced a drop in income, or gotten divorced, or did you most recently file a joint return with your spouse, but you have since become separated or lost the ability to access your spouses income information? Therefore, while I am not able to readily access my husbands income information, it has NOT caused our income to significantly decrease since the filing of our last federal income tax return for the taxable year of XX/XX/XXXX that we filed jointly. Section 6 : Borrower Requests, Understandings, Authorization, and Certification Note that the instructions from Section 4, direct me to skip over to Section 6. Thus, I am not subject to the information in Section 5 which contains instructions for documenting current income that is prefaced with the following language, You only need to follow these instructions if, based on your answers in Section 4, you and your spouse were instructed to provide documentation of your current income instead of a tax return. To reiterate, the appropriate options that I selected in Section 4 directed me to proceed to Section 6 and to submit my most recent federal income tax filing. On Page Four ( 4 ) directly below the signature fields, there are instructions and directions as to when a spouse may not be required to sign the form. The text is written as, If you are married, your spouse is required to sign this form UNLESS you are separated from your spouse or youre unable to reasonably access your spouses income information. As previously stated, my husband is serving in the military and is on XXXX XXXX ; I am unable to reasonably obtain his income information ; however, our income has NOT significantly decreased since our XX/XX/XXXX JOINTLY filed federal income tax return. Therefore, my husband is not required to sign the form. In summary, I submitted a completed re-certification application, and the proper income documentation as instructed throughout the application. I submitted a XX/XX/XXXX jointly filed federal income tax return to evidence our income which has NOT significantly decreased since that time. Nelnet claims that they requested additional documentation but I did NOT receive any correspondence by any means ( email, or postal service mail ) to notify me that Nelnet sought a current income document. Irrespective of Nelnets failure to properly notify me of this request, Nelnets request is entirely baseless. There is no reason I would be subject to the additional documentation requirement pursuant to the guidance, and the terms and conditions memorialized in the IDR Plan Request re-certification application. To conclude, I am respectfully demanding necessary relief that will reverse the capitalization of the accrued interest on my loan, and to adjust any upcoming payments to be calculated based on the principal balance after the capitalized interest is deducted from the principal outstanding balance. This appropriate remedy will reverse the effect of an ERRONEOUS type of penalty imposed by Nelnet when Nelnet caused the accrued interest to be capitalized after Nelnet improperly delayed processing my re-certification on an incorrect basis that is contradictory to the terms, conditions, and instructions featured in the IDR Plan Request form. Thank you in advance for your consideration and expeditious attention to this time sensitive matter. In addition to any reply via email or postal service, kindly contact me via telephone as I am eager to resolve this issue and want to ensure I receive any correspondence after I did not receive Nelnets purported communication.
Company Response:
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2020-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-24
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Upon reviewing my credit report i noticed several inaccuracies regarding my student loans.On XXXX XXXX closure of XXXX XXXX 3 colleges where closed by the department of education due to reporting and lack of information they were mandated to keep XXXX College where i attended took out several loans without my knowledge.clearly fraud was committed at this school.
Company Response:
State: MD
Zip: 210XX
Submitted Via: Web
Date Sent: 2020-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-23
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have a student loan balance of nearly {$200000.00}. Since I graduated, I have been on an Income Driven Repayment Plan and timely applied for my annual renewals. My payments under the plan have consistently been around $ 400/month. My most recent renewal was submitted on XX/XX/XXXX. On XX/XX/XXXX, I received an emails stating I have " been approved for an income-driven repayment plan... You'll receive your payment schedule... 45 days before your first payment is due. '' As of today, my next payment under the new IDR Plan schedule is XX/XX/XXXX. However, I have not received my payment schedule and it states my next payment on XX/XX/XXXX will be for over $ 2,000/month.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MN
Zip: 55404
Submitted Via: Web
Date Sent: 2020-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-23
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: On XX/XX/XXXX I received a billing statement with an incorrect amount due of {$1100.00} that did not reflect a payment of {$5000.00} made on XX/XX/XXXX. I spoke with a Nelnet representative on XX/XX/XXXX who admitted a " system error '' and provided two different Nelnet email addresses for me to raise the issue and seek an official explanation. She also submitted an internal complaint. Seven days and four business days later and I have not received a reply. I called today, XX/XX/XXXX, and spoke with a Nelnet manager who verbally confirmed that the billing statement did not reflect my payment of $ XXXX, but he refused to send any written correction or clarification. He stated that he was simply " not able to do so at this moment '' without providing any justification. Because the inaccurate billing statement was sent a full three and a half months after payment, I fear that this payment and perhaps others are being misapplied and/or not being retroactively posted to reflect accurate principal and interest calculations.
Company Response:
State: OR
Zip: 972XX
Submitted Via: Web
Date Sent: 2020-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-23
Issue: Credit monitoring or identity theft protection services
Subissue: Problem canceling credit monitoring or identify theft protection service
Consumer Complaint: Thank you for your feedback and supporting document with my previous complaint XXXX. You are clearly looking for the wrong person. The information you provide is someone who lives in Texas, and is a XXXX citizen who stays in US on XXXX form. Where I never lived in Texas and Im a US citizen. Given you claim its my loan, Im sure you know my passport information. So please provide that at your earliest convenience to prove its my loan. Thanks!
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-22
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: A few years ago I co-signed for a student loan for my niece and this information is now showing on my credit report as the co-signor. I am attempting to purchase a home and I need a letter from the servicer saying that the loan is current or in deferment. I lost contact with my niece and can not get her to get a letter on my behalf and the lender is telling me that they can not assist me because I am not the borrower. I can not close on my Mortgage loan without this information and I need assistance in obtaining it. I have four student loans on my credit report totaling {$63000.00} all beginning with the account number XXXX and without the account number or my nieces SSN they won't provide me with any information. Please help or I will lose my home!
Company Response:
State: VA
Zip: 22191
Submitted Via: Web
Date Sent: 2020-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-17
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that XXXX XXXX has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to misreport. More confirmation of the aforesaid item too. My proper request must over, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!
Company Response:
State: SC
Zip: 29223
Submitted Via: Web
Date Sent: 2020-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-17
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that XXXX XXXX has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to misreport. More confirmation of the aforesaid item too. My proper request must over, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!
Company Response:
State: SC
Zip: 29223
Submitted Via: Web
Date Sent: 2020-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A