Date Received: 2020-02-22
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: I was XXXX when my credit score was negatively affected by this. I sent the proper document that I was getting in a XXXX XXXX. In addition, they mailed the bill to the wrong address. Also, the agency did manage bring the accounts back as an XXXX/XXXX status, my credit report is still not updated and the credit score has not increased. What can be done to expedite this process for fairly correct my status?
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 23513
Submitted Via: Web
Date Sent: 2020-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-22
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: my taxes were garnished without me receiving any notices or phone calls about going into default. i got one email XX/XX/2019 saying my balance was due.i no longer can log into that email, i assume i would beg a call or something if my account was being taken into default nobody reached out to be a payment. Then i have loans on there that i havent even used. And a refund on there i did not receive. this is really ridiculous and i am now trying to figure out how to get my money back because i have XXXX small kids and no money. a part time job, doing XXXX and XXXX XXXXs on the side so i can pay my expensive rent. to put me in an offset but NEVER MAIL A LETTER IS COMPLETELY OBTUSE
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 11105
Submitted Via: Web
Date Sent: 2020-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-21
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Nelnet student loan serving is not only over charging me for student loans/fees but refuse to allow me lower payments. I have requested in writing on at least 3 separate letters to settle the debt with Nelnet in exchange for the original note of indebtness. The company sent me letters to make payments to an amount which can not be verified. Nelnet representatives have accused me of consolidating loans which included a parent plus loan. I flat out deny that! I have been on forebearance because of Nelnet 's inability to verify loans and assist with a affordable payment schedule. I believe Nelnet 's practices and the inability to provide accurate service and loan information is directed primarily at minorities mainly XXXX XXXX. I have attempted and tried on numerous occasions to obtain accurate and correct information but to no avail. The Dept. of Education, Congress, and the Attorney General 's Office should investigate as to how Nelnet takes advantage of everyday people trying to survive. Their practices and tactics are embarrassing. CFPB, you have the power to demand and enforce legal practices in regard to student loans. I did not sign any promissory note and will pursue legal action if Nelnet does not provide me with an orignial document that I signed. Thank you and Godspeed!
Company Response:
State: CT
Zip: 061XX
Submitted Via: Web
Date Sent: 2020-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-20
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Severe misallocation of XXXX payments for as long as I can see in the payment history from the servicer 's website. I ONLY noticed this with my most recent excess payment of {$1500.00} on XX/XX/2020, in which the amount was not applied as intended ( i.e., 100 % towards the loan with the highest interest rate ). To provide context, I'm paid ahead by several months AND I have a recurring automatic payment on the XXXX of the month to ensure that I'm ahead of any due payments, so any ADDITIONAL payments should be applied as I see fit ( which I specifically note in the custom allocation of my payment during the processing of said payment ) ; however, the loan servicer, Great Lakes Educational Loan Services, either intentionally or erroneously spread my excess payments out across several loans that have lower interest rates, which just makes my total payment across the life of all my student loans significantly higher. This is unlawful and is almost identical to the XXXX misallocation of payment lawsuit. I have contacted the loan servicer multiple times about this, and I have yet to see a resolution.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60605
Submitted Via: Web
Date Sent: 2020-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-20
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: XX/XX/XXXX my credit score was XXXX, this is a testimony that I am a very repsonsible person. My student loan was on a deferment plan with Nelnet ( Student loan servicer ) from XX/XX/XXXX. The deferment plan postpone repayment of my stduent loan for a designated period. Nelnet would send an email reminder to renew the deferment plan. However during Summer of XX/XX/XXXX I lost my cell phone, and with the new cell phone I was unable to retrieve any forms of email. In XXXX I noticed my credit score dropped from XXXX down to XXXX, I've lost 147 points. After doing a couple of research, Nelnet told me they reported me " delinquent '' for not making payments to my student loan. I told the representative I did not have a payment plan only a deferment plan, and why is that I have to loose 147 points?? Nelnet told me they sent reminders, unfortnately I did not recieve them. XXXX tech support advised me of some issues and some of my mails went straight to my junk file. Moving forward, In XX/XX/XXXX I setup a payment plan for auto payment from my checking account. All I am requesting for Nelnet to do is to reduce the points lost from my credit score instead of 147 points. This does not make sense, were XXXX students trying to make it in the workforce. As a XXXX, were not running from our responsibilities, deferment on loans gives us some wiggle room to get our lives together. And a bad credit score will never help us .My creditscore of XXXX is a testimony that I make my credit card payments on time. This lost has caused my credit card limit to drop severly. I have XXXX children and I can not support them on bad credit, I've worked VERY hard to maintain a high credit score. Please, I need any assistence in gaining back some of my credit score points. thank you.
Company Response:
State: FL
Zip: 33023
Submitted Via: Web
Date Sent: 2020-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-19
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: Application for loan forgiveness completed XX/XX/XXXX for loan taken XX/XX/XXXX denied XX/XX/XXXX page 3 section IV Of my application for forgiveness I indicated I DO NOT hold a XXXX XXXX XXXX or XXXX and XXXX XXXX XXXX FAILED TO INFORM me that this would inhibit my ability to utilize my education to find employment. This would fall under the Borrower Defense Regulation for : False Certification of Ability to Benefit Discharge however my application was still denied and I was also informed that I do not have access to my educational transcripts proving that these units were completed so that I am be able to prove that I attended this school
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92883
Submitted Via: Web
Date Sent: 2020-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-19
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I have been paying on my loans with Nelnet for the past 10 years on time while working at the XXXX XXXX XXXX XXXX.. I used my income to qualify for payments over the span of 10 years there was always an income requirement for the payment to be based upon.. I called once I was medically retired to see about having my balance forgiven, they now informed me that the plan I was on was not that particular plan for the balance forgiveness.. NELNET calls it the graduate payment plan, but when my income decreased I called and asked them to lower it and when it increased I called and asked them to increase or the increased it. It was always based on my income now they are saying that plan is not the income based plan.. they also stopped Sending statements because they told me that I was prepaid until XX/XX/2020. Now is XXXX and I get an email past due {$64.00} but I am pre paid until XXXX I think they are playing word games with me and thousands of other student borrowers and it is not right or fair.. I paid may loan religiously year after year income based. Now when I want to balanced forgiven, that was not the right plan.. that is not what they told me. That is not right.. I had to put my loan into forbearance for a mistake they made.. I was already prepaid until XXXX of this year..
Company Response:
State: CA
Zip: 92592
Submitted Via: Web
Date Sent: 2020-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-19
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: PLS NOTE I PAID OFF ONE OF TWO STUDENT LOANS IN FULL XX/XX/2014 THE SERVICE PROVIDER WILL NOT MARK THE LOAN PAID IN FULL AND IN CORRECTLY NOTES BALANCE OF XXXX
Company Response:
State: MA
Zip: 024XX
Submitted Via: Web
Date Sent: 2020-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-18
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I had consolidated my student loan back in XX/XX/XXXX, for XXXX and lost my in XX/XX/XXXX. My servicer was Nelnet I was only offered a forbearance which I did not know it racked up interest and fees and fell even more behind. My taxes were withheId numerous times from Dept of Education I filed for Bankruptcy in XX/XX/XXXX and XX/XX/XXXX trying to get caught up but never did. Fast forward to now My loan was transferred to XXXX. They tried to garnish my wages for an amount of XXXX. I have asked for a statement to see how payments, interest and fees were applied and only got partial years. I went to Dept of Education Ombudsman and was told that Nelnet refuses to let me have a statement of how my loan was processed, they say that they can not release confidential codes so I must trust that the number is correct or supply a statement myself to dispute the charges I cant believe that I do not have access to my payment records or how interest and fees were calculated and just flippently say it looks right to me.
Company Response:
State: TX
Zip: 77346
Submitted Via: Web
Date Sent: 2020-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-18
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I had a student loan with the government that I defaulted upon. It was taken over by US Dept of EducationXXXXGLELSI, but it has been transferred many times. On XXXX, it was closed due to transfer on XX/XX/2016. The transfer date for XXXX is unknown. According to XXXX, it is '120 days past due ' and XXXX list it as '180 days delinquent ' which are both false. XXXX XXXX XXXX in AZ are the current holders of this debt and I have been paying them regularly so this information on my credit report is wrong. I have tried to correct it with the various agencies but they kept giving me the runaround, meaning being told that they can not help me or it is under their control anymore.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AZ
Zip: 85013
Submitted Via: Web
Date Sent: 2020-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A