Date Received: 2020-10-27
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I had contacted great lakes about my student loan. I told them I couldn't afford payments i couldn't find a job. So they put me in forberance but didnt quit explaining. It to me this was the end of XXXX. Well when I got on the pay as you go plan I got charged the interest than for some reason there was. Months were they put me in forberance tha. The same month on a payment plan and that went back and fourth like that for quite a few months. I turned in my paperwork at the end of XXXX but they didn't approve it till XXXX so I got charged interest. As well as XXXX XXXX to them about the borrowers defense they shut me down didnt even try to help. They know I work for a non profit organization and am gon na try for the pslf but they have never said that they don't dont do the qualifying for that as well as I've talked several times with the csr and wanted to make sure I was on the right payment plan to count for the pslf loan they would tell me one thing but than it would change I still dont know exactly if the pmt plan im on is correct i got nothing but resistance when trying the borrowers defense loan. The company is not very good and i dont feel that any advice they give is in to help me out. Just their pockets I learned that early on dealing with them
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AR
Zip: 72703
Submitted Via: Web
Date Sent: 2020-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-23
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I owed a amount to Nelnet and the debt was forgiven due to a total and XXXX XXXX program. I have contacted them before and they stated they would remove the debt from the credit reports and I have a letter saying such but I have not seen a change in my report.
Company Response:
State: CA
Zip: 95842
Submitted Via: Web
Date Sent: 2020-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-21
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My student loan is currently in deferment. I would like to end the deferment and be placed on an " extended graduated '' payment plan. I work full-time for the XXXX XXXX XXXX XXXX a week and have sufficient stable income. The student loan servicer told me that they can not put me on a payment plan because I am currently in school ( I take classes online during nighttime for a XXXX XXXX XXXX ). They told me I can make payments at any time, but they can not put me on a payment plan. This situation is causing financial hardship for me because I am unable to refinance my mortgage because XXXX assume that my payments would be 1-2 % of the outstanding balance, which would be at least $ XXXX monthly. If I could get on the extended graduated payment plan then my payments would be only {$330.00} / month and my mortgage refinance would save me over {$600.00} per month. I also would qualify for student loan forgiveness after I make 120 " scheduled '' payments. Payments that I make during deferral do not count, so I am losing money on this as well. All I want is to get on a payment plan and have monthly payments scheduled from my servicer. The servicer said it would be illegal for them to put me on a repayment plan while I am in school ( even though I request it ). I can not believe that that is true, especially since this is causing me to lose a lot of money.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 95762
Submitted Via: Web
Date Sent: 2020-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-21
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I was misled by a Great Lakes and I paid my education loan and the company has proof.When signing for school everyone is offered two loans. As you will notice on document 1.1 a subsidized loan is {$1700.00} and an unsubsidized loan is {$3000.00}. Not every student wants to use these benefits and are mandated to sign a form such as document 2. This form states that I did not want the unsubsidized loan. I received a check on XX/XX/XXXX of {$4000.00}. Obviously this check was way more than what I had signed for, I called the company that sent the check and statement known as Great Lakes bank. This company told me the check was for both the subsidized and unsubsidized loans. Even though I did tell them I signed the form, they told me they told me the only way to fix the issue is to cash the check and pay back the unsubsidized loan. The amount is less expensive if the student pays a set loan off early, so the full amount owed was only {$2900.00}. Document 1.1 also shows the confirmation number I received when I paid the loan off with my debit card and document 1.2 shows the where it came out of my bank. A week later I called my school to pay my tuition with the {$1700.00} I had left on the check. I was then informed that I still owed {$2900.00}. Within the conversation with the student aid we found that the batch check I received was for my federal student pell grant and the loan of the subsidized loan, document 3 breaks down the check and shows I never received an unsubsidized loan. When I called the Great Lakes Bank I was informed the associate told me wrong information and that I did not have an unsubsidized loan nor did I ever ; therefore, the agent told me I would receive a refund of {$1200.00} and the {$1700.00} would be paid off. Document 4 shows I did receive the refund amount. I paid the school out of pocket with the {$1200.00} and the other {$510.00} for tuition. In XXXX I checked my credit score to see that the Great Lakes account was still open, so i called to see why it was not yet closed. I was told the subsidized loan was deposited into my account without my knowledge on XX/XX/2019. I have sent in my bank statement which is document 5 and a letter stating that I never received such payment document 6. I have even done a three way call with management from Great Lakes bank to verify. The Great Lakes bank says that they have confirmation that my bank does indeed have the amount which is document 7-8. ( I applied the notice to email because I was not sure if it was important. ) Even if my bank has the amount, it's not in my account and I have proof of that. The company refuses to adhere to my information and believe it is up to me to find the money. Since it's not my fault I should not have to pay another {$1700.00}. I have a few of the managers phone numbers and emails. The company 's phone number as well. PLEASE contact me and I will provide any information that is needed.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: HI
Zip: 96786
Submitted Via: Web
Date Sent: 2020-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-20
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am a freshman at XXXX XXXX XXXX in XXXX XXXX, NY. I recently dropped out of this school because of them using my personal information to take out a loan without my knowledge. Dept of education/Lake placed this loan my credit report which wasn't supposed to be reported until after I graduate. Because of this, my credit score decreased drastically.. XXXX XXXX XXXX said they sent the loan amount of XXXX back to the dept of education and notified dept. Of ed/lake. This item is Still on my credit report despite being paid in full.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NJ
Zip: 07103
Submitted Via: Web
Date Sent: 2020-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-19
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: back in 2018 I was unemployed and had reached out to the company about an administrative forbearance. they sent me the paperwork to fill out and I had sent it back and they claimed they had never recieved the paperwork and in return they had reported my account as negative for 3 months. I have been calling and sending good will letters for the past 2 years and have made payments on time for the past 2 years without missing a payment and the company refuses to do anything. I have tried to speak with several account managers about this and they tell me that they can't do anything but keep calling me demanding payment in full in exchange for them to consider redacting the information they had reported. this information on my credit report is detrimental to my credit report and I have sent several letters to all three credit monitoring agencies disputing this information and the reporting agency to no avail. I am now at risk of bankruptcy due to this negative information having a substantial impact on my credit report.
Company Response:
State: TX
Zip: 79423
Submitted Via: Web
Date Sent: 2020-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-17
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: This is my third attempt and the accounts listed below is reporting inaccurately on my credit report and it is in violation of The Federal Law. You are required under the FCRA to have a copy of the original creditors documentation on file to verify that this information is mine and is correct. After further investigation, the accounts is not mines and is reporting inaccurately. Account : US DEPT. OF EDUCATION/XXXX # XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 432XX
Submitted Via: Web
Date Sent: 2020-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-16
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: In XX/XX/XXXX, I borrowed {$10000.00} from XXXX, XXXX to help pay for XXXX XXXX. I knew the interest was going to accrue from the beginning, so I tried to make a few payments before my grace period ended. Unfortunately, I only have records of two such interest payments -- one for {$160.00} and another for {$100.00}. Beginning XX/XX/XXXX, I began making regular monthly payments and continued to make payments every month, without missing a payment until XXXX, XXXX. The original monthly payment amount due was {$100.00}. Then in XXXX, XXXX, my payment due decreased to {$97.00}, then went up again to {$98.00} in XXXX, XXXX. I have no idea why. I received very little in the way of correspondence from XXXX. After the amount due decreased, I continued to pay {$100.00}, primarily because I signed up for automatic payments in order to get a decreased interest rate. In XXXX, XXXX, I started paying them {$150.00} every month so I could make a bigger dent towards the total. I requested that they take the extra I was paying and apply it towards the principal. I don't believe they ever did what I asked. I made the {$150.00} payments until XXXX, XXXX. At that time, Firstmark Services took over receiving payments, but XXXX XXXX still held onto the loan. I wasn't able to make a payment in XXXX, XXXX because I didn't know who to pay ; but once I found out, I made two {$100.00} payments in XXXX, XXXX. After that, I set up another automatic payment for {$120.00} a month and once again requested the extra be applied toward principal. When I received a statement a few months later, I noticed that the extra money I was paying was being applied towards the next month 's payment, and it had gotten to the point where they were showing no payment was due. I contacted them yet again about the extra money that was supposed to be applied towards principal. They assured me it would be taken care of. Right about this time, my life and my marriage started to fall apart. Because I had set up automatic payments, I didn't think much about it -- I had a lot of other stuff happening. In XXXX, my now ex-husband moved out and I was struggling to pick up the pieces, but those loan payments were still being made until I ran out of money in XXXX, XXXX. I contacted Firstmark immediately to try to figure out a way to put off making payments until I could figure something out. They were less than helpful. I believe they TRIED to be helpful, but nothing they said or did actually did anything for me except make me even more frustrated. The most useful answer I got was that I would need to make a large payment and catch up before they could grant me a forbearance of any kind. I managed to do that, but I still got the runaround. Another 30 days went by and I had to make another payment to catch up yet again. My requests for a forbearance were never granted because the customer support people at Firstmark are just incompetent. They are very friendly and willing to help, but I believe many of them honestly don't know what they're doing. After Covid hit, things got even more crazy for everybody. At some point, I was actually given a hardship forbearance specifically for Covid, but it was only good for two months. In XXXX, XXXX, I contacted Firsmark again and requested a full printout of every payment I had ever made to them and to XXXX. The printout from XXXX is severely lacking in detail. It doesn't show the two interest payments ( that I have records for ) I made in XXXX & XXXX and it doesn't show how my payments were distributed -- how much to interest & principle. After adding up everything, I discovered that I had paid a total of {$10000.00} towards a {$10000.00} loan. To make matters worse, the balance owed on the loan as of XXXX, XXXX was a whopping {$11000.00}. I understand the interest aspect of it, but the interest rate was very low and I had made 58 consecutive payments of AT LEAST the minimum due. Naturally, I had questions about this ; specifically, how did I end up still owing over {$11000.00} after paying on this low-interest loan for almost five years? It isn't a high-interest credit card!! Anyway, I started an email conversation with XXXX XXXX, a Firstmark Recovery Specialist. I had already been emailing with him to let him know that I was planning to pay off this debt once I got my divorce settlement money. But once I saw the problems with the payment history, the conversation took a different turn. Also, he told me that my payoff amount was over {$9000.00}. We shared a few emails about the payments and the total. I offered to pay off the loan, but I made clear that I was not about to pay what they were asking because it just didn't add up, and I wanted explanations. He told me that his superiors said the amount was non-negotiable and to file a complaint if I needed to. I even offered them XXXX cents on the dollar and suggested that there was no way they would get that much if a collection agency bought the loan. They still refused. So here I am praying for some relief. I have managed to keep my credit rating from dipping too low after my divorce and with no job currently. When I got my divorce settlement, I paid off or paid way down every single credit card I have. I put money aside for this loan specifically, but they are not being honest or fair. I am going to attach copies of the payment histories, an old statement that shows money I paid in XXXX & XXXX that was never reflected on XXXX 's payment history, and the email exchanges I had with two different people who work for Firstmark. I appreciate whatever you can do. I am not happy about this, and I feel for sure that they are doing this to other people as well, obviously.
Company Response:
State: NC
Zip: 279XX
Submitted Via: Web
Date Sent: 2020-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-15
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: On XX/XX/XXXX I requested forbearance via the Cares act. My account was placed in forbearance. On XX/XX/XXXX I logged onto Nelnet.com to view my account to see if I can apply for Public Service Forgiveness program. I then saw that my balance was {$14000.00}. I attempted to look at my statements, however, the statements started in XXXX. There were no statements showing any information prior to said date. I then noticed my statements ended in XX/XX/XXXX. There was no information after said date. I then noticed the school shown as attended was XXXX XXXX college. I never attended said school. I then looked at my parent plus loan for my son XXXX XXXX. The account was in deferment because he is currently attending school. However the payment schedule showed repayment was set to begin XX/XX/XXXX at {$320.00} a month. I looked at my D account payment schedule. It my repayment was to start XX/XX/XXXX at {$140.00} a month. It also showed payments XXXX. I didn't understand why it showed I owed XXXX payments if my loan was not new. I contacted Nelnet on XX/XX/XXXX to inquire about the Public Forgiveness Program and why there was discrepancies regarding my balance owed, payments made and wrong school listed. I spoke with XXXX who informed me my loan did not qualify for the Public Service Forgiveness program. I asked why. She stated because it's a consolidated loan. I asked her who placed my loan in the consolidation, how did Nelnet get my loan and who chose where my payments went to ( principle or interest ). She informed me XXXX XXXX is the one who decided who my loan was going to. She stated the company that original had my loan chooses if my payment goes towards the principle or interest. She stated she wasn't sure who chose the consolidation but it showed consolidated on XX/XX/XXXX. I asked her why is my balance owed so high if I have given payments. I wanted to know where my money was going. She stated if I had more than one loan it may have gone to that. I informed her my Parent Plus loan is in deferment because my son is n school. She stated In XXXX my account was sent to NSLP for default. I asked her why it was sent there. She stated my account was sent to a credit collector and they sent it to NSLP. She further stated they received it back in XXXX. She informed me My account shows the following loan amount and dates they showed when money was disbursed to me. She stated XX/XX/XXXX {$5900.00}, XX/XX/XXXX {$3000.00} and XX/XX/XXXX {$5500.00}. I informed her per FSA I had the following disbursements : XX/XX/XXXX {$5500.00}, XX/XX/XXXX {$2800.00}, XX/XX/XXXX {$5200.00}. I was not provided with an answer as to why there were discrepancies. I asked why my statements began XXXX but there are no statements prior and why XX/XX/XXXX was the last statement listed. She stated I must have signed up for E statements. I informed her i never did. At no time did she recommend I speak with a supervisor. My inquiries were not answered. I then contacted Nelnet via email to request assistance with my account, advise me of program I qualify for and complain that they were not assisting me properly with my account. On XX/XX/XXXX I received an email from Nelnet thanking me for contacting them. It also stated there are hundreds loan forgiveness programs for which I may be eligible for. It further stated to visit StudentLoans.ed.gov for information on federal loan programs. It failed to inform me that my current loan did not qualify as a Nelnet representative informed me on XX/XX/XXXX. On XX/XX/XXXX I checked my Nelnet account via web page and noticed my XX/XX/XXXX statement now appeared. I contacted Nelnet and spoke with XXXX via phone to inquire why my account and why my account was still showing still showing I attended XXXX XXXX XXXX when I previously informed a Nelnet representative that I never attended the school. I again asked why I owe so much money. I was not provided with accurate information as to why there are so many discrepancies. She informed me that she would send forms, via mail, to fill out stating I did not attend XXXX XXXX college. She informed via m me it could take 10 business days. I never received the forms. She further stated my account would have to be investigated. I asked her if I should send a payment because I owed a payment on XX/XX/XXXX. She stated I wouldn't send one until the outcome of the investigation. On XX/XX/XXXX I contacted Nelnet to inquire as to why my forms were not received. I spoke with XXXX. I expressed my frustration with not being provided with accurate information, to request the forms be sent to me again and to file a complaint. I provided her with the names of the individuals I previously spoke with. She informed me she would send me the form again but would send it via email. At no time did she transfer me to a supervisor to assist. I never received it. On XX/XX/XXXX I checked Nelnet account to see how much my payment would be because I requested my forbearance end. I then noticed in the school section XXXX XXXX was no longer listed. I did not understand what that was. I checked what rehab for school loans meant. It stated a student loan is sent to rehab due to default and I have to sign an agreement to participate in the rehab program. I previously requested a copy of the promissory note for the consolidation of my account. On XX/XX/XXXX I received it. I wanted to verify the signature. The form was signed via E signature therefore i was unable to verify the signature was not mine .On XX/XX/XXXX I contacted Nelnet and spoke with XXXX . She asked me to verify my information and date of birth. She stated they had my birth date as XX/XX/XXXX. I expressed my frustrations with my account discrepancies. I also informed her the wrong school was previously listed and my account is in rehab even if I was not in default and how is it that I've made so many payments but it still shows I owe $ XXXX. She looked at my account and could not figure it out. She transferred me to a supervisor. I informed him about the discrepancies in my account and asked why was my account in rehab. He then stated it shouldn't be in rehab because I was not in default. He stated there was a possible identity theft issue with my account. I informed him that FSA has the correct information it is Nelnet that keeps changing things in my account. He stated in order for them to investigate my account I have to fill out forms and file a police report. I requested a copy of all the payments i have made to the account due to not having all the statements available. On XX/XX/XXXX I received it. it showed payments i have made dated with the start date of XX/XX/XXXX. On XX/XX/XXXX I contacted Nelnet and spoke with XXXX to inquire why my account now show I am in forbearance when I did not request it. I was informed it's due to my account status. This did not make sense. I eventually received the identity theft forms. On XX/XX/XXXX I went to XXXX Police department to file an identity theft report. The station personnel informed me there was no proof that an identity theft occurred. They stated they would provide me with a form to show I did attempt to file one. On XX/XX/XXXX, I contacted Nelnet and spoke with XXXX. I asked what was I to do if the police department stated I would not be able to file an identity theft report due to no proof or signatures showing identity theft. She stated to fill out the affidavit and submit the papers the police department provided. I asked her when does it show I attended XXXX XXXX college. She stated it shows the date of XX/XX/XXXX. I asked her how was that reported. She stated when they receive the account it I the school that I attended that provides the information. I asked her why was my access to the account denied due to status of account. She stated it's due to it being possible identity theft. I read the forms Nelnet provided regarding identity theft. I noticed the D account and my parent E account were listed as the accounts with identity theft and forgery. At no time did I inform Nelnet that my Parent Plus account was fraud. The account I had issues with is the D account. I did not take the forms to a Notary Public because if I signed the affidavit I am stating both accounts are fraud which is not true and I could be charged with perjury. I have had issues with Nelnet for years. I have never been provided with accurate information. Nelnet continues to change things on my account. They placed me in rehab without my consent. They placed me in forbearance without my consent.
Company Response:
State: CA
Zip: 91762
Submitted Via: Web
Date Sent: 2020-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-15
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: DEPT OF ED/NELNET- Account numbers XXXX and XXXX are reporting inaccurate on my credit report. I completed the Rehabilitation Program and ALL default is to be removed from my credit file. These accounts are still reporting delinquencies. XXXX and XXXX have corrected this account. Theses errors need to be corrected right away or delete these accounts off my credit reports.
Company Response:
State: CA
Zip: 956XX
Submitted Via: Web
Date Sent: 2020-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A