Date Received: 2021-01-09
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I filed for chapter XXXX bankruptcy in 2013 and Nelnet and it subsidiaries file a claim. They were repaid thru the 5 years and at the end of bankruptcy I paid back all claims in full. Now nelnet reopened new claims of money owed. They provided the courts with their claims and it got paid, they cant now come back and Circumvent the US bankruptcy court.
Company Response:
State: FL
Zip: 33065
Submitted Via: Web
Date Sent: 2021-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-09
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Hello, I received the response from Nelnet on the CFPB website. I reviewed it and I have some questions. I would like to know how and when was I notified that I was supposed to start payments in XXXX of 2014? I was still contemplating classes and under the impression I was in deferment. Can I get the documents that stated I was to begin payments at that time?
Company Response:
State: TX
Zip: 78660
Submitted Via: Web
Date Sent: 2021-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-07
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Ive filled out a dispute in regard to incorrect items on my credit report. Its been over 30 days and I havent received any investigation results
Company Response:
State: DE
Zip: 19802
Submitted Via: Web
Date Sent: 2021-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-07
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I reviewed my person credit report to see where I stand with my credit score back in XX/XX/2020. I came to realized that someone used my identity to obtain several student loans. I assumed that these are college/university student loans. My college tuition was all paid for by my parents, therefore, I did not have the need to obtain student loans. I requested a proper validation and removal of these accounts from my credit report. XXXX and XXXX XXXX found these accounts to be fraudulent, so two companies removed these accounts immediately from my credit report. But XXXX is continuing to post these accounts without proving their validation and verification of these accounts. I am very upset that XXXX is ignoring my identity theft report that was filed to FTC and a police department. DEPT OF EDUCATION/NELN XXXX ( {$3500.00} ) DEPT OF EDUCATION/NELN XXXX ( {$4500.00} ) DEPT OF EDUCATION/NELN XXXX ( {$2000.00} ) DEPT OF EDUCATION/NELN XXXXXXXX ( {$5500.00} ) DEPT OF EDUCATION/NELN XXXX ( {$2000.00} ) DEPT OF EDUCATION/NELN XXXX ( {$5500.00} ) DEPT OF EDUCATION/NELN XXXX ( {$2000.00} ) DEPT OF EDUCATION/NELN XXXX ( {$2000.00} ) This is the list of student loan accounts that are being reported on my credit report.
Company Response:
State: GA
Zip: 30097
Submitted Via: Web
Date Sent: 2021-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-05
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: XXXX XXXX has Ignored my concerts and wont tell her manager or the CEO to contact me back. She continues to be rude and disregard my health.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 91710
Submitted Via: Web
Date Sent: 2021-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-05
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I was looking through my report and noticed a vehicle that I returned to the dealership where it's reporting completely incorrect. I had the opportunity to talk to several lawmakers and friends, and learned some basic laws in regards to voluntary or repossession of a vehicle. Under the laws of MASS and UCC 9.506 as well as State RISA and MVISA statutes, a deficiency can not be claimed unless all of the required notices were properly and timely given, and all of the allowable redemption and cure time limits were adhered to. PLEASE HAVE THEM IMMEDIATELY REMOVE
Company Response:
State: MA
Zip: 020XX
Submitted Via: Web
Date Sent: 2021-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-02
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I am on an income driven payment plan for my FFEL Student Loans that are being serviced by Nelnet. On XX/XX/2020 I submitted my annual recertification and Nelnet sent me an email confirming that my application was received. I received no response to this application. On XX/XX/2020 I again submitted my annual recertification and Nelnet sent me an email confirming that my application was received. I received no response to this application. On XX/XX/2020, I submitted yet another application to have my loans recertified and again Nelnet sent me an email confirming my application was received. I received no response to this application. Around this same date, I sent a message to Nelnet through their website regarding this issue. I did receive a response to this inquiry stating that it would take 15 days for my request to be reviewed. 15 days came and went of course with no response from Nelnet. On XX/XX/XXXX, I sent another message to Nelnet through their website. On XX/XX/2020, I actually received an reply email from Nelnet. This time they stated that more information was needed to complete my application. I promptly provided the information that was requested. On XX/XX/2020, Nelnet approved my recertification application. In the meantime, my previous IDR expired, and Nelnet increased my payment from about {$240.00} to {$850.00} per month. I repeatedly told Nelnet that I can not afford this payment. Now, Nelnet has my loans 90 days past due and is reporting late payments to my credit report. I tried to contact Nelnet about this issue and, of course, they did not respond. I feel that Nelnets negligence caused this and my efforts to resolve this are fruitless. I hope you can help me. I have documentation of all requests I made to Nelnet if needed.
Company Response:
State: OH
Zip: 45429
Submitted Via: Web
Date Sent: 2021-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-02
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: the school has closed it is no longer under the same name as when i started they are being sued by employees as well as students for not notifying us of this change they arent paying their employees and are under a big lawsuit while attending the schoo school i never received the direct payment to me the school which was XXXX XXXX XXXX XXXX was cashing the checks to stay afloat now im on disability and can not afford to pay anything to them they have not accepted my disability letter
Company Response:
State: DE
Zip: 19720
Submitted Via: Web
Date Sent: 2021-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-02
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: The company is unreachable via U S Mail or by phone I sent letters and it came back " Undeliverable ''
Company Response:
State: AZ
Zip: 85351
Submitted Via: Web
Date Sent: 2021-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-02
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I see multiple 90-120 days late marks which is a clear violation of my right under the FCRA. The company has never responded to any of my attempts to obtain any proof or documentation that will prove this account is being reported accurately.
Company Response:
State: MA
Zip: 01801
Submitted Via: Web
Date Sent: 2021-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A