Date Received: 2022-02-05
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: I have never taken out a loan with Nelnet. Despite that fact, they claim that I owe them more than {$11000.00}. Since XX/XX/XXXX they have been reporting this on my credit report. Around XXXX, I attempted to find out who claimed I owed this alleged debt. More recently, I attempted to clarify this again. As Nelnet has refused to send the wet ink contract or Promissory Note. Since then, they have and are currently reporting late payments to debt I do not owe Nelnet. This has resulted to slander of my name.
Company Response:
State: MI
Zip: 48203
Submitted Via: Web
Date Sent: 2022-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-05
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: This is in regard to Nelnet - when we initiated the Parent Loan for our son there was a program for Federal Employees, in our case the XXXX XXXX XXXX, that stated if we paid our payments on time every time for XXXX years the balance of the student loan would be paid in full and no charge to us. Unbeknownst to us, my husbands name ( he is/was at the time in XXXX XXXX XXXX ) was removed from the loan when Nelnet purchased the smaller loan company ( Nelnet purchase XXXX. XXXX was the original lender ) I contacted Nelnet as we were so upset by this and all they said was " we can not find his name in our files '' We have almost perfect credit and not only did I pay ontime, I always paid more toward the principal as the interest rate was XXXX XXXX This has been the most frustrating and dishonest credit practice I've ever encountered. And there was nothing I could do - The Federal Student loan system is rigged as they are full of high interest rates and false promises.
Company Response:
State: CA
Zip: 92056
Submitted Via: Web
Date Sent: 2022-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-04
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: NELNET LOAN SERVICES is reporting on my personal credit file. This just proves your lack of proper record keeping. Now, these items are reported to be 120 days past due, yet it is closed and the balance is XXXX. Lets correct this immediately. You are required to verify for yourself but I will go ahead and remind you that these accounts were paid, closed, and no longer active and should have reflected the status of PAID. Provide documentation that you have not abrogated my rights by reporting false information, otherwise, remove them immediately. ( NELNET LOAN SERVICES XXXX, NELNET LOAN SERVICES XXXX )
Company Response:
State: MA
Zip: 02346
Submitted Via: Web
Date Sent: 2022-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-05
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: In 2007 XXXX XXXX and XXXX sent recruiters to high school classrooms giving them an air of legitimacy. I showed interest as a XXXX XXXX XXXX and was aggressively marketed to, including multiple calls during school hours. Many claims were made by recruiters about accreditation and legitimacy of degrees. Excited to have been accepted in to a school with an allegedly good reputation I took out a federal loan to pay for part of my education. I took out around {$30000.00} as a fresh new adult. In the more than decade after graduation I have gone from entry level job to entry level job. Barely being able to access health insurance. The XXXX XXXX that seemed so important had counted for very little and making even the lowest payments has been a challenge. My interest rates have left me with more than {$10000.00} more debt than I started with. Loan servicers have bought and sold the debt multiple times making it difficult to keep track of. I feel that I have been scammed and that the federal government has legitimized it. Even after XXXX and XXXX have been listed as bad actors this debt has grown and stunted my ability to take major milestones in life. I was further insulted when after organizing with other student to amass our stories and data to show this fraud we were denied in blanket denials from the department of education. These predatory loans and schools should not be accessible to high school students trying to make their lives better and follow the instructions put out by their peers and educators. I thought I was bettering myself not damning myself by getting an education.
Company Response:
State: AK
Zip: 99801
Submitted Via: Web
Date Sent: 2022-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-04
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I noticed that my student loan balance increased. I called Great Lakes since I thought with XXXX the interest rate was XXXX since XX/XX/XXXX. I requested a copy of all payments and interest on my loans to ensure the current interest rate was XXXX, and that I was not charged interest since XX/XX/XXXX. Once I received the report, it made no sense to me. The unpaid principal balance has not changed in XXXX years and this is regardless of what the payment amount is. For example, my unpaid balance on XX/XX/XXXX was {$100000.00}. I made varying payments between XXXX and XXXX, and yet the unpaid balance remains the same {$100000.00} as of XX/XX/XXXX. This makes no sense. So, I called back to Great Lakes, and this kind lady told me that the interest is not being paid each month with my monthly payment, therefore the balance decreasing. I told her that can't be, or the unpaid principal balance would be increasing and its not. I see on the report that capitalized interest was added in XXXX, and that brought the balance from {$96000.00} to the {$100000.00}. Then at some point, I can't see the date, capitalized interest was added again, now bringing the total to {$100000.00}. Why are interest charges not listed on the report but added randomly? This representative assisting me was asking other people for assistance and she kept putting me on hold, and when she would return she kept telling me over and over the same thing. Again, this makes no sense. All the payments I've made, and all the interest being charged to me, and the unpaid balance never changes? It doesn't even increase if I'm not paying enough to cover the interest being charged monthly. And then I see an increase in what is owed? Its very confusing.
Company Response:
State: MO
Zip: 64083
Submitted Via: Web
Date Sent: 2022-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-03
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: NELNET has totally and completely screwed up my total and permeant disability discharge on my credit reports and is reporting multiple duplicate accounts, FOURTEEN IN TOTAL, with grossly incorrect information and lies!! NELNET reported 14 accounts, NOT 7 discharged paid zero balance accounts and is dropping my credit score by XXXX points!! STOP THIS clear up my credit report! NELNET is reporting incorrect inaccurate information AND LATE PAYMENTS to ALL THREE credit bureaus, XXXX, XXXX and XXXX and this needs to be cleared up NOW!! There shouldn't be 14 accounts!! It should say 7 accounts, good payment history, CLOSED ZERO BALANCE, SEVEN ( 7 ) student accounts not 14!! NELNET IS PREVENTING THIS XXXX VETERAN FROM PUTTING A ROOF OVER HIS HEAD BECUASE OF THIS GARBAGE!! I HAVE FILE A COMPLAINT WITH A US SENATORS OFFICE AND THE INSPECTOR GENERAL AS WELL!!
Company Response:
State: DC
Zip: 200XX
Submitted Via: Web
Date Sent: 2022-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-03
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: The 1098-E shows {$990.00} was the total interest paid to the loan in XXXX. In XXXX I only paid interest totaling {$420.00} and there was no outstanding interest in XXXX. The servicer can not advise what period this paid interest is for for the 1098 E or other periods of capitalization. I would like to know : 1. What loans had capitalized interest, the amounts, and periods for XXXX through XXXX
Company Response:
State: GA
Zip: 30067
Submitted Via: Web
Date Sent: 2022-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-03
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: DEPT OF EDUCATION/NELN 15 U.S. Code 1666 - Correction of billing errors ( B ) Billing error For the purpose of this section, a billing error consists of any of the following : ( 1 ) A reflection on a statement of an extension of credit which was not made to the obligor or, if made, was not in the amount reflected on such statement. ( 2 ) A reflection on a statement of an extension of credit for which the obligor requests additional clarification including documentary evidence thereof. ( 3 ) A reflection on a statement of goods or services not accepted by the obligor or his designee or not delivered to the obligor or his designee in accordance with the agreement made at the time of a transaction. ( 4 ) The creditors failure to reflect properly on a statement a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau.
Company Response:
State: CA
Zip: 94503
Submitted Via: Web
Date Sent: 2022-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-03
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The US dept. of education lender Nelnet, incorrectly handled my loan and then claimed I was in Delinquency of payments. I placed my loan in forbidden due to financial difficulties in 2019, and at some point Nelnet lifted this forbidden without my knowledge and with no notifications. I was unaware that payments were due and received no notifications at any time until I received delinquency notices by mail. They marked 16 separate loan accounts as delinquent even though I only have XXXX XXXX account with them. I then payed the amounts owed and requested the forbiddency again as well asked for the credit delinquency reports to be removed. After several letters sent to Nelnet they refused to adjust my credit on the reason of " refusal of goodwill '', Although I was not requesting goodwill I was requesting for them to correct their error. Nelnet has erroneously changed my loan status without my knowledge, and placed my account and credit into a delinquency status which still affects my life to this day, leaving me unable to secure home loans and additional credit. Documentation will be attached.
Company Response:
State: FL
Zip: 33607
Submitted Via: Web
Date Sent: 2022-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-03
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I applied for an Income Based Repayment ( IBR ) plan on XX/XX/2022. I still have no response. I contacted student financial aid about this on XX/XX/2022. No response.
Company Response:
State: OR
Zip: 97420
Submitted Via: Web
Date Sent: 2022-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A