Date Received: 2022-02-17
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have been fighting with XXXX to remove the student loans from my credit as I have never been in default status for them to report to the Credit Bureau due to my low income for the past 25 years. I was always on Forbearance or Forgiveness program and have never, ever made a payment due to my income, therefor never reaching a default status for XXXX to report delinquent or any missed payments. I have written requests and complaints over the past ten years, only to be ignored. I am physically XXXX as of XX/XX/XXXX. I have repeatedly submitted VA Notice of Reward letter and well as the required, completed application signed by both myself and my Physician, yet Nelnet continues to document that information is missing, every other time that I call to check my status. I have spoken with several representative since XXXX of XXXX. Some of the representative informed me that all documents were indeed signed and completed as requested and that I merely had to wait the 120 day wait period for them to make a determination to resolve my accounts and have them removed from my Credit report. I feel as though I am being taken advantage of due to my XXXX, that NELNET and XXXX continue to ignore the proven facts and/or deliberately falsely stating that information is missing when they have had several completed applications in the past three years. I was advised by a legal representative to first file a formal complaint once a again, but submit a complaint to the Bureau of Consumer finance. I am requesting that NELNET and XXXX use the completed forms that I have continuously resubmitted. Which as I mentioned should have never been reported to the credit bureau as default or any negative reflection. Documentation available with NELNET and XXXX but can be proven by dates signed as per my doctors.
Company Response:
State: VA
Zip: 23112
Submitted Via: Web
Date Sent: 2022-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-17
Issue: Getting a loan
Subissue: Confusing or misleading advertising
Consumer Complaint: When applying for this school I was told that they have a 90 % job placement current found out that this isn't true. I have these loans from a school that gave me false hope. I have a few classes left. Found out that job placement is only 56 %. They lied and mislead me. I have all these loans. I enrolled from what was told to me. I'm look to be forgiven or another option
Company Response:
State: TX
Zip: 76244
Submitted Via: Web
Date Sent: 2022-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-17
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: On XXXX XXXX, 2022, I logged into my Nelnet account to set up a recurring payment ( " auto debit '' ) for my student loan. I noticed that the " amount '' field was set at the minimum payment and was not editable. I wanted to set up a higher payment than the minimum to avoid paying so much interest. The Nelnet website repeatedly references the possibility of " requesting '' a higher monthly payment but offers no instructions or links to do so. I made XXXX calls to Nelnet customer service. The first representative asserted that it was not possible to change the amount, but suggested setting up an additional monthly payment -- then acknowledged that doing so would harm my credit score. The second representative looked into the problem and suggested that it should be possible to edit the amount when setting up the auto-pay ( though it was still uneditable on my end ) and alternatively suggested setting up the auto-pay with the minimum monthly payment and then re-logging in to edit the payment amount once it had been set up. I attempted this but was still unable to edit the payment amount. I am concerned that this setup is trapping loan payers in low, long-term payment plans that maximize the interest paid. If Nelnet receives compensation or part of/all of these payments, that seems like a predatory scheme to me. The manual option ( logging in every month to make an individual payment ) seems much more prone to user error. Could someone please assist me in investigating this?
Company Response:
State: CA
Zip: 943XX
Submitted Via: Web
Date Sent: 2022-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-17
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have reviewed my credit reports and notice that my student loans accounts that I signed for my daughter education were being reported duplicate despite the XXXX XXXX XXXX XXXX program has made them all current under a new account numbers and Nelnet is still reporting the old accounts on my credit reports as late XXXX days etc. I sent letters asking them why are you reporting the same account XXXX late and the other current and they have not corrected the problem. Instead I received a letter stating that they believe that I'm using a credit repair firm. Documentation provided etc
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-16
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I submitted to Great Lakes a removal of my student loan based on school closing and false pretenses that once I graduate with a degree in XXXX studies I would be helped and will be able to make XXXX figure income once I graduate. That I would be placed with lawyers and law firms in getting a secured job. Once I graduated that never happened the school cancelled further schooling for XXXX studies and no longer supported their promises or claims when I graduated leaving me with massive debt for the program. Not once did they aide me in my quest for a job with any law firm since the year I graduated they ceased any further operation of XXXX XXXX studies and abandoned me on job searches. Now Great Lakes will not cancel my student loan since the school defaulted on their promises by being bought out during my schooling by the said company that was reported defrauding students on their student loans. I therefore plead my case against my student loan and fraud!
Company Response:
State: AZ
Zip: 859XX
Submitted Via: Web
Date Sent: 2022-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-16
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I paid off my student loan XX/XX/2021 and it is still showing on my credit report as unpaid, I called and spoke with them and they sent me a letter stating it is paid off but I would have to contact you.
Company Response:
State: IL
Zip: 610XX
Submitted Via: Web
Date Sent: 2022-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-16
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: To Whom This May Concern : I am not sure who or where to go so starting with you. This is regarding the NELNET law suit that was taking place. And I can not remember if I was sent a postcard or not to be part of this lawsuit as a victim. So I will tell you my story. Maybe you can help me to get to the right person to talk to not just a website which is what I am getting a road block. I DO have all the statements from NelNet who back in XXXX and someone can see the differences and big money increase on balance. I made student loans ( direct sub ) what started as a low amount around XXXX turned out to become XXXX. This all happened after NelNet hired a collection agency/head hunter who did find me and when this collection agency found me, I restarted to make payments in 2012 however, the collection agency was paid this extrodinary amount of the difference from XXXX to XXXX. Thank God I kept my statements to prove this and I still have it. I knew there was something wrong it did feel like a preditor who just made a " killing amount of money '' for locating me from Nelnet. And this amount ended up in my student loan account as an amount that I owed and still do. Of course, this became lots of interest on top of it or it was added on it for the past years not exactly sure. All I know is, that i was not a XXXX XXXX XXXX and if I was it was one class at night which I paid in cash to get my XXXX prerequisitions while working at day. And then I did go back to school full time in XXXX school in 2012. Can you please assist me to gather all the invoices that I have to prove my claim here?
Company Response:
State: OR
Zip: 97527
Submitted Via: Web
Date Sent: 2022-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-15
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have included in this complaint a photocopy of the account in question. NelNet is reporting to me that I am 60-90 days late and I have NEVER BEEN LATE. I have impeccable credit and this is hindering me due to their neglegance and error. One account is showing with the same balance closed and transferred and then it shows in the next the same amount as late. I have contacted them several times and someone in their office said they would correct the issue but they never did.
Company Response:
State: MD
Zip: 20720
Submitted Via: Web
Date Sent: 2022-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-15
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I need a mortgage verification letter and/or loan summary letter that indicates my student loan balance is waived and/or at a {$0.00} balance. I am not able to print one from the Nelnet website.
Company Response:
State: MO
Zip: 631XX
Submitted Via: Web
Date Sent: 2022-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-15
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have been aware of the PSLF program since XXXX. I completed a degree through XXXX in XXXX so I could work in the medical field and take advantage of the loan forgiveness program. I have contacted my loan servicer, Nelnet, in XXXX to make repayment arrangements. I was suppose to be on the low income payment program as I was making $ 31k/year. I decided to go back to college in XXXX and completed a XXXX program. I called and spoke with a Nelnet representative concerned about repaying my previous loan and they informed me that my loans automatically go into deferment because I'm in school and that I wouldn't have to worry about paying while in school but didn't inform me that I could still have my previous loan under low income so payments will count towards loan forgiveness. In XXXX I called Nelnet to make a lump sum payment of $ 7k towards my loan XXXX. The representative suggested that I consolidate my loan but omitted to mention that consolidating my would would restart my old loan from XXXX again and I would miss 7 years of repayment! I called Nelnet again in XXXX to discuss what I needed to do do to apply for loan forgiveness as XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX The rep told me that I was never put on that program and that I would have to start all over again in loan payments!!!! They have charged me an additional $ 10K in interest towards my loan and no resolve to this! I'm still to this day unable to get them to help me and put me on the correct repayment plan! Their customer service is useless and they do not care about the borrower.
Company Response:
State: CO
Zip: 80123
Submitted Via: Web
Date Sent: 2022-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A