Date Received: 2022-07-28
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Am having a problem with Nelnet. On many occasions have attempted to re-certify my IDR status and have been met with the same looping patterns with them as disclosed in the attached email to them. Basic problem : the Nelnet call agent offers solution, but doesnt deliver and redirects to a website, the website dosnt work ( see screenshot of malfunctioning website after all input has been completed ). In this most recent call a form was requested to be emailed, filled out and returned, due to the problems with the website. In the promised email, no promised XXXX XXXX, I am only directed to a website, that is malfunctioning, the reason I called. The websites dont actually work, which forces me to call them, where they say they fixed the issue with my account, or will send me something to fill out, but issues are not fixed and only send link to the same problematic websites. Seems like they have some incentive to make problems for their customers? What could this be? Can you please switch me to other loan service providers? Thank you, XXXX XXXX
Company Response:
State: CA
Zip: 960XX
Submitted Via: Web
Date Sent: 2022-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-28
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: When I reviewed my credit report, I discovered that some of the information was erroneous. The XXXX credit bureau must validate these accounts in line with Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) ( A ). It is not authorized to fail to validate these reporting accounts as unverified information without providing any proof within the period allowed by law. The following accounts need to investigate and delete from erroneous reporting in my file are listed on my credit report : DEPT OF ED/XXXX XXXX, DEPT OF ED/XXXX XXXX, DEPT OF ED/XXXX XXXX XXXX DEPT OF ED/XXXX XXXX, DEPT OF ED/XXXX XXXX, DEPT OF ED/XXXXXXXX XXXX, DEPT OF ED/XXXX XXXX, DEPT OF ED/XXXX XXXXDEPT OF EDXXXX XXXX XXXX DEPT OF ED/XXXX XXXXDEPT OF EDXXXX XXXX, DEPT OF ED/XXXX XXXX, DEPT OF ED/XXXX XXXX, DEPT OF ED/XXXXXXXX XXXX XXXX DEPT OF ED/XXXXXXXX XXXX
Company Response:
State: CA
Zip: 90005
Submitted Via: Web
Date Sent: 2022-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-28
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I've tried reaching out to Nelnet about the violations that they committed as far as my rights are concerned, 15 US Code 15 U.S. Code 6802 - Obligations with respect to disclosures of personal information, It clearly states ( a ) Notice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title. ( b ) opt out ( 1 ) In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option. I never received a Form or anything about this company sharing the information that i submitted to them. and I would have thought out of all companies that this company would know not to just report anything on my consumer report. Because 15 US Code 1681 ( a ) ( 2 ) ( Exclusions ) -Things that aren't supposed to be included on a consumer report. Information solely as to transactions or experiences between the consume and the person making the report, this does not include Consumer- is an individual ( Me ), Person- Any individual partnership, corporation, Trust estate , cooperative association , government, or governmental subdivision or agency, or other entity. Experiences & Transactions-Applying for a loan, credit cards, late payments, high utilization, charge off ( s ) collection accounts, Judgements, Repos, Bankruptcy. Any authorization or approval of a specific extension of credit directly or indirectly by the issuer or of a credit card or similar device. You don't have permissible purpose to be on my consumer report by law you have no permissible purpose to contact third parties with my private or personal information 15 USC 1681a speaks on a consumer right to privacy.
Company Response:
State: AZ
Zip: 85142
Submitted Via: Web
Date Sent: 2022-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-26
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: For many years after I completed school and entered my profession ( XXXX XXXX XXXXXXXX ), I called Nelnet faithfully every year. Every time I called, I explained that I am wanting to complete my XXXX years in order to fill out the application for the XXXX Loan Forgiveness. I asked if I was doing everything correctly and if I needed to do anything else. Every year I was told I was on the right path until XXXX. The representative advised me that I could do a loan consolidation. I reiterated that I wanted to do the Teacher Loan Forgiveness and did not want to do anything to jeopardize that. She advised me that the consolidation loan would not hurt me in any way. When I completed year five and filled out the application, I was denied!!! After many many attempts to receive an answer that made sense, a manager explained to me that within that loan I combined two different types of loans ( subsidized and unsubsidized ). One of which can not go under the XXXX Loan Forgiveness. For this reason, it is all denied!!! I was devastated to say the least. I spent many years ensuring that I was doing the right thing for someone who did not know what they were talking about to mislead me!! I was told " There is nothing we can do. '' They advised me that they can see that I called every year!!
Company Response:
State: FL
Zip: 32068
Submitted Via: Web
Date Sent: 2022-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-26
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Hi, I have a few late payments on my Nelnet account and i was XXXX at the time with no way to receive mail or notifcations. Even after submitting proof, nelnet still would not remove late payments which is significantly affecting my credit
Company Response:
State: GA
Zip: 30040
Submitted Via: Web
Date Sent: 2022-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-26
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: XXXX Received a call from Nelnet saying they needed my information before they could tell me what the call was regarding about my account XXXX After requesting clarification before providing any personal identification information, as this call was unsolicited and from a number that did not match the nelnet customer service number, the caller refused to even give any high level information. I ended the call XXXX After calling in the confirmed Nelnet customer service line I asked for confirmation of the earlier call and what it was regarding. They said it was to confirm my address XXXX After confirming the information, I asked about loan consolidation options. My goal was to identify what a weighted average interest rate would look like before committing to this option. I was told by the Nelnet representative that in order to find out what the interest rate would be I would need to commit to consolidating first and then find out how much it would be. When sharing that for any other loan type or refinance I could find out what the interest rate would be before committing but she confirmed that was not allowed by the Dept of Education and they wouldnt provide that
Company Response:
State: VA
Zip: 225XX
Submitted Via: Web
Date Sent: 2022-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-26
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Nelnet reported multiple accounts ( 15 ) as being delinquent when I was still enrolled in school. I sent them documentation to show I was enrolled at the time. I received an email from them saying they removed the delinquency. I also filed a credit dispute with XXXX. XXXX has not removed the delinquencies. I can forward the email and/or other documentation on request.
Company Response:
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2022-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-26
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: My current spousal consolidation loan was established after congress stopped offering spousal consolidation loans : XX/XX/2006. I am providing copies of executed documents for your review. I was able to locate several of my documents as STUDENT AID.GOV did not have any saved which I found to be very interesting. Please review all documents attached. This loan could be considered fraud after it was set up after XX/XX/XXXX1. I did not give permission until XX/XX/2006, when the application was signed. It is not from transmission until I acknowledge by signing the signature line of the Application Master Promissory Note. Timeline of the loan history : XX/XX/06 XXXX XXXX sent a summary sheet of loans that were eligible for consolidation and a letter about how to read a summary sheet discussing what a consolidation loan is and what replay payment plans are offered for review. They asked us to review to ensure these were the loans we wanted to consolidate. As of XX/XX/06 we had not signed any documents for a consolidation loan. XX/XX/06 XXXX - FFELP application and promissory note were signed on XX/XX/06. This date was after congress stopped offering spousal consolidation loans. XXXX XXXX XXXX sent a disclosure of payment amount letter stating the loan is being set up with graduated repayment plan to include loan details with interest rate information. XXXX XXXX XXXX sent letter for consolidation disbursement made with loan details and summary of Direct Consolidation Loans. The disbursements was consolidated on XX/XX/06 ( THE MASTER APPLICATION AND PROMISSORY NOTE WAS NOT SIGNED UNTIL XX/XX/2006 YET XXXX XXXX DISBURSED THE {$77000.00} ON XX/XX/2006. AGAIN THIS EVIDENCE SHOWS THIS LOAN SHOULD NOT HAVE TAKEN PLACE ) XX/XX/2006 - XXXX XXXX XXXX sent letter stating they received the appropriate loan payment information from my current lender. This means application is in the final stages of processing and is ready to fund with XXXX ... .. keep in mind it states " application '' is in final stages. I SIGNED THE MASTER APPLICATION PROMISSORY NOTE ON XX/XX/2006 GIVING PERMISSION TO MOVE FORWARD WITH DOING A SPOUSAL CONSOLIDATION LOAN. DID NOT GIVE PERMISSION TO DO THIS BEFORE. THIS IS THE LEGAL BINDING CONTRACT THAT SEALS THE DEAL XXXX XXXX sent account statement letter with all loans detail breakdown : original loan amount, interest rate, first payment due date and actual/separation date of * I MADE PAYMENTS TO XXXX XXXX BEFORE THE SPOUSAL CONSOLIDATION LOAN WAS ESTABLISHED.. PAYMENTS MADE WAS IN THE AMOUNT OF {$390.00} IN XXXX AND XX/XX/2006.
Company Response:
State: TX
Zip: 780XX
Submitted Via: Web
Date Sent: 2022-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-25
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Received a claim on XX/XX/2022 as part of a response to a complaint regarding a request for debt substantiation and their failure to provide substantiation on debt serviced by the same company, Firstmark Services, that separate debt also serviced by them that is paid up and current until XX/XX/2022 is listed as past due. This is despite the account having received a payment on XX/XX/2022 that was to bring the account current and another payment being rendered on XX/XX/2022 that paid the balance owed currently and future balances owed until XX/XX/2022. They claim, " we [ Firstmark Services ] must furnish your account data to the consumer reporting agencies. Under the Fair Credit Reporting Act, we [ Firstmark Services ] have an obligation to ensure data we furnish is accurate, '' while simultaneously and clearly providing evidence that they are currently misrepresenting account status in their notices and reporting system and due to this likely furnishing inaccurate information to those aforementioned consumer reporting agencies about other loans they are servicing at the same time.
Company Response:
State: MA
Zip: 027XX
Submitted Via: Web
Date Sent: 2022-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-25
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: This is hurting my credit score which is very important to me. I know you will understand me in this situation this is becoming a frustration to me. I don't know what's happening to my credit report and I don't how you guys come up to this conclusion and report it on my credit report. This is very stressful for me because I always pay on time. Under 15 USC 1666b this billing error must be corrected because I always pay on time this is clearly a discrepancy on this account which clearly violates the 15 USC 1666 ( b ). Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated in the law. XXXX XXXX XXXX XXXXXX/XX/2008
Company Response:
State: CO
Zip: 80249
Submitted Via: Web
Date Sent: 2022-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A