Date Received: 2022-08-06
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: NOTICE TO AGENT IS NOTICE TO PRINCIPAL NOTICE TO PRINCIPAL IS NOTICE TO AGENT As a living breathing woman I am aware of my unalienable rights which have been infringed upon.I am stopping all communication through medians other than that through Mail, I am demanding that you stop all collection activities and that includes reporting anything to my consumer report with the consumer reporting agencies, creditor, and debt collectors. In pursuant to 15 USC 1692C ( C ) Ceasing communication If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further communication with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt I am refusing to pay the alleged debt, and if once again anytime you communicate with me I demand that it must be through mail. I am aware of my open end credit plan as defined in 15 USC 1602, With that being said i am also aware of my credit file and I want to see the transactional history, I want to see my audit trail ( File ) To verify this alleged debt that you are stating me the living person is obligated to pay i demand my audit trail. Send everything to the address below, and once again that is the only medium of communication We will continue speaking through. XXXX XXXX XXXX XXXX Florida XXXX
Company Response:
State: FL
Zip: 32958
Submitted Via: Web
Date Sent: 2022-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-06
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Dept Of Ed/Nelnet Accts : XXXX & XXXX Balance : {$2000.00} & {$3500.00} Error : XX/XX/2016 XXXX Late Payment I've contacted DEPT of ED/NELNET multiple times and have provided all school transcripts to prove I was in school fulltime from XXXX. I've spoken to multiple people at NELTNET and they admitted error and it would be fixed. its been years since I've been fighting this error with NELNET. Account has been paid off and on time.
Company Response:
State: AZ
Zip: 85251
Submitted Via: Web
Date Sent: 2022-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-06
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: U.S. DEPARTMENT OF EDUCATION ( XXXX ) U.S. DEPARTMENT OF EDUCATION ( XXXX ) Hello, I have two federal students with Great Lakes. The account numbers are listed above. I had submitted a 6-month deferment request for XXXX XXXX- XX/XX/XXXX to temporarily postpone payments due to financial difficulties. For some reason, during this time, my credit reports reflect late payments instead of the deferment status. I have tried to correct this via credit bureau dispute process but have been unsuccessful and need your help. I work hard and have even made payments during the pandemic while payments were on hold to help pay down balance. The credit bureaus have not been helpful. Great Lakes has not updated my account and I need further guidance as this is becoming a hinderance for me. Thank you.
Company Response:
State: TX
Zip: 78660
Submitted Via: Web
Date Sent: 2022-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-05
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: To Whom It May Concern, According to USC 6827 Department of educationXXXX XXXX has violated my rights ( 1 ) Customer The term customer means, with respect to a financial institution, any person ( or authorized representative of a person ) to whom the financial institution provides a product or service, including that of acting as a fiduciary. ( 2 ) Customer information of a financial institution The term customer information of a financial institution means any information maintained by or for a financial institution which is derived from the relationship between the financial institution and a customer of the financial institution and is identified with the customer. ( 3 ) Document The term document means any information in any form. ( 4 ) Financial institution ( A ) In general The term financial institution means any institution engaged in the business of providing financial services to customers who maintain a credit, deposit, trust, or other financial account or relationship with the institution. ( B ) Certain financial institutions specifically included The term financial institution includes any depository institution ( as defined in section 461 ( b ) ( 1 ) ( A ) of title 12 ), any broker or dealer, any investment adviser or investment company, any insurance company, any loan or finance company, any credit card issuer or operator of a credit card system, and any consumer reporting agency that compiles and maintains files on consumers on a nationwide basis ( as defined in section 1681a ( p ) of this title ). ( C ) Securities institutions For purposes of subparagraph ( B ) ( i ) the terms broker and dealer have the same meanings as given in section 78c of this title ; ( ii ) the term investment adviser has the same meaning as given in section 80b2 ( a ) ( 11 ) of this title; and ( iii ) the term investment company has the same meaning as given in section 80a3 of this title. ( D ) Certain persons and entities specifically excluded The term financial institution does not include any person or entity with respect to any financial activity that is subject to the jurisdiction of the Commodity Futures Trading Commission under the Commodity Exchange Act [ 7 U.S.C. 1 et seq. ] and does not include the Federal Agricultural Mortgage Corporation or any entity chartered and operating under the Farm Credit Act of 1971 [ 12 U.S.C. 2001 et seq. ]. ( E ) Further definition by regulation The Federal Trade Commission, after consultation with Federal banking agencies and the Securities and Exchange Commission, may prescribe regulations clarifying or describing the types of institutions which shall be treated as financial institutions for purposes of this subchapter.
Company Response:
State: MI
Zip: 48180
Submitted Via: Web
Date Sent: 2022-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-04
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: My federal student loans have only more recently been serviced by Nelnet but it has been nothing but problems since the start. When my loan was with the previous service I was given a 1 % discount for paying 24months on time - this discount was completely lost and never and applied when Nelnet began servicing the loan. I finally got a customer service agent at Nelnet to agree and see the problem and she said that someone would be calling but no one ever called. There should also be a discount in the loan percentage for doing it paperless. Further, I have an income based repayment ( IBR ) payment plan and was told that I have to change the loans to Direct consolidation from XXXX in order to be considered for loan forgiveness - this makes no sense and no one is able to give me any answers and we are running out of time as the deadline is looming at the end of XXXX. Further, I don't really want to consolidate my loans at the higher percentage rate because Nelnet screwed up. Further, IBR should be only paid for 20 years, and I think I am at just about at that but no one had any history or information or history of payments to give me any information when I would be done with payments and the loan would be forgiven. I am really just looking for answers as Nelnet has been nothing but sneaky and fraudulent and this is the 2nd complaint I have had to file. In fact I am pretty sure they owe me money as a penalty for falsely reporting my loans as late a year ago to all the credit bureaus and they never did.
Company Response:
State: CA
Zip: 93065
Submitted Via: Web
Date Sent: 2022-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-04
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Debt collectors aren't supposed to commit abuse, deceptive and unfair debt collection practices but your firm has done so. A debt collector furnishing an alleged debt to my consumer report as a means of coercing me to pay an alleged debt is extortion. Collection of extensions is a violation of 18USC894 and carries a criminal liability up to 20 years. Debt Collectors do not have any lawful right to be in possession of my identifying information. A debt collector thats furnishing a collection to my consumer report is in violation of 15 USC1692d ( 4 ) which is engaging in unlawful extortionate activities. Coercing myself to pay you an alleged debt by ruining my financial reputation is a violation of 18 USC894. Now because you all benefit at my expense, the debt collector, original creditor, and consumer reporting agencies again are engaging in racketeering activity 18 USC 892 ( b ) ( 1 ) -Companies have no right to attempt to collect the alleged debt by way of judicial processes. Again debt collections can't lawfully : Possess by identifying information, Contact me about an alleged debt, ruin my credit, or SUE me for nonpayment of a debt. Please understand debt collector has no lawful standing according to 15 U.S. Code16921 ( b ) Please understand this is also aggravated identity theft 18 USC 1028A. Lastly, 15 USC 1692c ( a ) states debt collectors shouldnt be contacting me if I didnt give prior consent. Im requesting to have this alleged trade line debt to be removed effective immediately from all CRAs
Company Response:
State: GA
Zip: 312XX
Submitted Via: Web
Date Sent: 2022-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-05
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I've asked Nelnet several times for my Master Promissory Note and they keep sending me everything but that. I've emailed and called with no avail. I just want them to show me my original loan amounts. I have a Joint Spousal Consolidation Loan with my XXXX XXXX ex-husband and I need to see how much I actually owe so that I can figure out a way to separate these loans to finally be free.
Company Response:
State: WA
Zip: 98391
Submitted Via: Web
Date Sent: 2022-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-04
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: XXXX XXXX CT XXXX XXXX XXXX XXXX, 2021 {$30000.00} XXXX, XXXX Reported : XXXX XXXX, 2021 {$160.00} XXXX & XXXX XXXX XXXX XXXX XXXX XXXX, 2021 {$210.00} Needs Attention
Company Response:
State: VA
Zip: 22191
Submitted Via: Web
Date Sent: 2022-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-03
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have sent multiple letters, disputed and called many times to get my accounts reported correctly. XXXX accounts are being reported past due 90 days but the comments on my reports says past due 120 days in XXXX. This is an inaccuracy that is putting my housing in jeopardy. I am currently unable to get approved for a mortgage because of this and it is causing great hardship to me and my children. I called Nelnet XXXX time XXXX and none of the representatives are able to provide me with notices that would have provided me information on when to pay and how much in XXXX. The reps were only able to provide me with a statement from XX/XX/2019 but this does me no good if this is the only notice that was sent as the late payments had already occurred. Furthermore they are unable to explain why all of a sudden payments were required. I contacted all three bureaus to get this corrected and they all referred me back to Nelnet. When I dispute with the bureaus the results come back updated. On my phone call with Nelnet, on a recorded line I asked for validation of late payments I was told they couldn't send it to me, unacceptable. Nelnet requires me to have said correspondence from XXXX but as the sender can not provide validation or notices of payments. This has been detrimental to me securing housing for my family.
Company Response:
State: IL
Zip: 60502
Submitted Via: Web
Date Sent: 2022-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-02
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: I am trying to get my finances in order so that I can get approved for a home loan in the future and I have spoken with my servicer Nelnet multiple times to try and see what repayment plan would be best for getting my monthly payments lowered. I recertified last time for income based repayment plan last time and initially got a response that it was not approved even though I was previously on it. Subsequent I received an email that it was reopened and approved but I noticed that a couple of the loan groups were put into a Revised Pay as you earn plan, so I called Nelnet back. It didnt really make sense to me but they told me it was still Income based repayment, just a different type. I have been paying my loans during Covid so I asked when they reported to the credit bureaus and the guy I spoke with said they wouldnt unless it was negative. I challenged that and he agreed that if it was a positive reporting theyd report it. I think they shouldnt have to be corrected. But my problem is twofold. In order to eventually qualify for a home loan my monthly payments need to lower and that is only an option ( MAYBE ) if I consolidate ; which comes with its own risks and lack of benefits. I am not interested in consolidating in case I later need to change my status. For home loans as you know, they do not accept {$0.00} due for student loans, they use a percentage of the whole balance which makes my DTI too high. I understand that this is my responsibility because I signed a loan agreement but at the time I was young, a single mother and it was following a recession where jobs for someone with little experience was hard to find. In addition, since the federal government subsidizes a lot of loans, high education institutions are not picky about who they approve loans for and in fact recruit in high school, persuading young people that college comes with a payoff. It doesnt. Instead, it traps young people into poverty. It limits a whole generation like me from qualifying for a loans because of the varying protections and terms of different types of loans. Its predatory lending at the highest level. The CFPB should be aware of this. What I need is leverage or flexibility in how debt is calculated. Owing XXXX while poor might sound good to someone unaware, and if I hadnt done my independent research I would be unaware, but peeing XXXX with the ability to pause payments during hardship will wreak havoc on your eligibility moving forward. I am low income and I can afford a low payment every month ( in fact I have been making larger payments ) but that option will restrict you from the benefits of XXXX payments IBR plan. Why should a borrower be forced to consolidate loans in order to have the same flexibility as those who dont pay? Its unfair and Id say abusive. High education institutions do not pull you in and clearly warn potential students about how this will affect your ability to get housing in the future. They prey on young people who are desperate, not fully matured or able to repay. They dont even look at ability to repay. Thats one part of predatory lending practices and for some reason it doesnt apply to student loans. Colleges pair you up with student advisors who have no understanding. And just how banks or other lenders are audited, how are student lenders audited? They try to clean it up after the fact but that is not protecting borrowers. It would be beneficial for lending to be consistent across the board. It would be beneficial for every year in school, students had to revisit the terms they sign and look at ability to repay. It would be beneficial if as the government subsidizes loans, it doesnt trap people into poverty who are following the influence of those representing the institutions that make money of loans. Secondly, since I have been paying on my loans during the pandemic, it would be nice if those payments counted towards the 20 years of repayment requirement for forgiveness. I have called my servicer multiple times over the last year to ask them about this and they say the 20 years will resume after the Covid deferment ends. I ask if they can take me out of it and they can not? It doesnt seem right. It is as if they wont count it because the government decided to pause interest and therefore borrowers have to wait for the government to change policies. This is bad all around and its not right that the government, with institutions that reap a mutual benefit, gets to make policy that results in this delay, pretend like they are helping borrowers when in reality, they are not counting this as a repayment period because they are not collecting interest on predatory loans that almost coerced a whole generation into getting. These practices would not be allowed on credit cards, mortgages, personal loans, etc., but it is okay for student loans for some reason. My complaint to summarize is that time in repayment should include time during Covid and student loan repayment terms should be clearer and more flexible as it relates to monthly debt obligations. It should not be XXXX ( XXXX dollar-IBR/IDR ) or the other ( consolidate ) choice. Please give student loan borrowers who were likely coerced into thinking college was necessary and not made clearly aware of the impacts of the terms in the future a chance. Thank you!
Company Response:
State: OR
Zip: 97202
Submitted Via: Web
Date Sent: 2022-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A