Date Received: 2022-09-04
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I spoke to nelnet XX/XX/2022, I explained to them that I never gave them consent to report late payments to my consumer report. The account manager XXXX responded to me stating that I signed the promissory note opting in to furnish to my consumer report. Nelnet kept telling me pursuant to federal LAW they have to report. I keep requesting where does is state by law? please provide that information. Which NOW I KNOW ITS A lie. They claim that I opted in but nelnet or the depart of Ed never told me that pursuant to 15 usc 6802 B that I had the right to opt out. That was never given to me or disclosed to me. That mean I was not ever given the option to choose. I am requesting to opt out of furnishing late payments so they need to be updated asap. Nelnet keep sending me letters that a credit repair company is the one writing these disputes when it's me. XXXX XXXX XXXX, the NATURAL PERSON.
Company Response:
State: NY
Zip: 10459
Submitted Via: Web
Date Sent: 2022-09-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-02
Issue: Credit monitoring or identity theft protection services
Subissue: Problem canceling credit monitoring or identify theft protection service
Consumer Complaint: Called Nelnet asking them for more information regarding letter that was sent to me XXXX XXXX. Manager informed me that it was for XXXX XXXX, I informed the Manager that I never attended that school. I then call student aid and student aid had not information on me about that school. When I looked the school up to call them to get information, the school was closed down due to Fraud.
Company Response:
State: TX
Zip: 77015
Submitted Via: Web
Date Sent: 2022-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-02
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Hello, I called a number I thought was related to my Great Lakes XXXX XXXX but it was actually a scammer. Their number is XXXX. They got my social security number and were able to change my password on studentaid.gov.
Company Response:
State: CA
Zip: 90036
Submitted Via: Web
Date Sent: 2022-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-02
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: On Friday, XX/XX/XXXX, I contacted Great Lakes after receiving news of XXXX 's Loan Forgiveness. I saw on the XXXX XXXX XXXX website that we were able to request a refund on payments made throughout the payment pause that started in XXXX. I went ahead and asked them to do that but they weren't even sure when the refunds will be reflected on my account. I meet the income requirement so I am eligible for $ XXXX forgiveness. Throughout the pandemic I paid around $ XXXX in payments. What's worrying me is that the application for forgiveness starts soon and Great Lakes won't be processing any of these in time for me to receive forgiveness. They stated that our loan balances won't be reinstated until the refund is processed. Them not even knowing their own time frame of when I can see my refund back into my account concerns me that I will not get forgiveness for the amount I paid during the pandemic. Great Lakes can not send out confirmation emails or anything to prove that they indeed did send in our request. Seeing other people 's loan providers reinstating their balance after requesting it just 36-72 hours later makes me very concerned that Great Lakes does not have our best interests at heart.
Company Response:
State: WA
Zip: 98270
Submitted Via: Web
Date Sent: 2022-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-02
Issue: Credit monitoring or identity theft protection services
Subissue: Problem canceling credit monitoring or identify theft protection service
Consumer Complaint: Called Nelnet asking them for more information regarding letter that was sent to me XXXX XXXX. Manager informed me that it was for XXXX XXXX, I informed the Manager that I never attended that school. I then call student aid and student aid had not information on me about that school. When I looked the school up to call them to get information, the school was closed down due to Fraud.
Company Response:
State: TX
Zip: 77015
Submitted Via: Web
Date Sent: 2022-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-02
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I can not get information on who owns my student loans. I have not paid on them since XXXX when I became ill and dropped out of school, and yet I still get notices from NelNet. Throughout the years I have had them deferred. I have been very ill and in XXXX came down with XXXX that I am still dealing with the after effects. My student loans should have stopped in XXXX. I do not know who owns them or how to get that information. I need to have the student loans removed from my credit report.
Company Response:
State: AZ
Zip: 863XX
Submitted Via: Web
Date Sent: 2022-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-01
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: My student loans are still reporting with a balance and it should be reporting zero. They update my credit on the XXXX of XXXX saying I have a balance when in reality it showed that my balance is XXXX in their side. I reached out to them asking why they report that I still have a balance, and they said it does not show any balance. They also said that they update reports at the end of each month and sent me a letter stating it was paid. I sent this letter to the credit bureau disputing the current balances being reported, and they verified it as accurate. Why are they reporting that information was verified and it wasnt. If it was verified theyd report the loan as XXXX
Company Response:
State: NY
Zip: 133XX
Submitted Via: Web
Date Sent: 2022-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-01
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: Hi, I have a 2 year XXXX XXXX in XXXX and my loan amount is XXXX. I have attempted numerous times to get this balance to a reasonable amount. The FEES are more than my total loan used to get the degree which came to XXXX. I have tried numerous times to speak to someone and explain that this practice is not reasonable. My loan was sold to another servicer and more and more fee 's were being added on daily and when I paid it, the balance only continued to go up. This not something I could ever pay back or pay to get under control. thank you
Company Response:
State: OH
Zip: 45014
Submitted Via: Web
Date Sent: 2022-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-01
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: Good morning, My name is XXXX XXXX, and I was previously attending the XXXX XXXX XXXX XXXX located at XXXX XXXX XXXX, XXXX PA XXXX. I begin my education at the location mentioned above on XX/XX/2022, and through the enrollment process I was told that I could possibly apply for financial aid in the form of a loan. I was told by the same department who consolidated my existing loan, that I would get an opportunity to review the loan, before accepting it, which Ive never accepted. Ive came to the determination that I would like to attend another program, and in the process of enrolling in the new program, they made me privy to the fact that I was eligible for a grant, which the previous Institute did not make me aware of. Instead, my previous school continued to guide me down the direction of taking out a loan, which I would not have done it if I would have known I was eligible for a grant. Since then, these loans have been placed on my credit report. When Ive contacted the school about the current situation, I was told that they were given the right to take part of my loan for their expenses. Expenses that I have yet been told for what. I was never aware of my loan being processed, approved, or anything, but the school took it upon themselves to acquire funds that I did not know were available. I would appreciate it if you could assist me in the matter and help me understand how my loan could be approved and processed, to the extent there is now additions to my debt, but Ive never seen any of the money from the loan. Before I attended the school, I had only 1 ( one ) school loan, now I have 3 other school loans attached to my credit, but never seeing any of it in my account, or in check form. Please, and thank you. XXXX XXXX ( XXXX ) XXXX
Company Response:
State: PA
Zip: 19149
Submitted Via: Web
Date Sent: 2022-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-31
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: NelNet is reporting late fees on all of my credit reports. It is improper use if my credit report and hindering me from home ownership
Company Response:
State: IL
Zip: 60619
Submitted Via: Web
Date Sent: 2022-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A