Date Received: 2023-01-02
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I have been experiencing nonstop problems with Firstmark since 2020. They were failing to apply my monthly payment to all of my accounts leaving some unpaid and overdue. Today ( XX/XX/XXXX ), I tried to make my normal monthly payment for XXXX, which is due on the XXXX, about 6 days late - please note, I've been making overpayments every month for XXXX years. My XXXX payment is not due until XX/XX/XXXX. I went onto the website to make my normal XXXX payment ( again, actually an overpayment, which I've been making in the amount of {$470.00} for nearly 10 years even when my minimum has been {$420.00} or less ) and today the minimum amount due includes XXXX 's amount, 24 days early. In other words, I should only have to pay {$410.00} ( minimum amount due, 6 days outstanding ) for XXXX and wait to make my XXXX payment later this month. I should not have to owe XXXX 's payment now. I have been dealing with XXXX 's customer service mistakes for 2 years and they have demonstrated a complete lack of competency so that calling them is useless, time consuming, and extremely stressful. I respectfully ask CFPB to assist with XXXX 's decision to arbitrarily force borrowers to make their next payment along with the outstanding amount when the next payment is not due yet. The website won't let me make a XXXX payment without making the XXXX payment as well. See screenshot attached.
Company Response:
State: OR
Zip: 972XX
Submitted Via: Web
Date Sent: 2023-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-31
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Requesting Original Instrument of Indebtedness/original contract
Company Response:
State: PA
Zip: 19122
Submitted Via: Web
Date Sent: 2022-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-01
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Student aid reports I have no loans Nelnet continues to update the wrong information
Company Response:
State: PA
Zip: 19143
Submitted Via: Web
Date Sent: 2023-01-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-31
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have contacted the company several times. Their payment system charges me extra interest randomly, even though I make a small payment every day to pay the daily interest and part of the principal. They refuse to admit there is an issue.
Company Response:
State: NC
Zip: 27502
Submitted Via: Web
Date Sent: 2022-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-31
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Department of Education/Nelnet is still reporting inaccurate and unverified late payment information to the Credit Reporting Agencies . I have tried several times reaching out directly to them without success. I demanded as a consumer that pursuant to 15 USC 1666b under the FCRA they can not report late payments to my consumer reports but they are above the law I believe. The refused to prove I was ever late and still haven't removed these late payments.
Company Response:
State: CT
Zip: 06450
Submitted Via: Web
Date Sent: 2023-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-30
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I have been XXXX since 2018 and receive XXXX XXXX that ended up being for the needy. I worked 10 years and filed and was denied. Refiled again and didn't get what I was insured for. I am XXXX XXXX XXXX and have sent in XXXX Dismissal to XXXX and Nelnet twice and once with a Dr.s signature. They refuse to act on my claim and are threatening my credit today. It has been five years, and at XXXX you don't do reviews. I have never worked in my field and my degrees ended up being worthless. I need relief. I have XXXX grown children still at home, XXXX by XXXX and XXXX, and I finally have state help in XXXX for assistance and long term care so I don't have to go into a facility. Why won't anyone help me? I have no home or running vehicle, and my oldest son stays here to help me and gets paid. SS has decided to ignore all of this and documents have been sent over and over again. Please Help!
Company Response:
State: CO
Zip: 80911
Submitted Via: Web
Date Sent: 2022-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-31
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Nelnet states my current balance is {$45000.00}
Company Response:
State: CA
Zip: 90028
Submitted Via: Web
Date Sent: 2022-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-31
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Firstmark Services is reporting negative information in a form of late payments to the consumer reporting agencies ( XXXX, XXXX, XXXX ) in reference to me as the consumer. Pursuant to 15 USC 1681s-2 ( a ) ( 7 ) ( E ), no federal law under the Fair Credit Reporting Act requires a financial institution to furnish negative information about a consumer to a consumer reporting agency. As a financial institution, as defined under the Gramm Leach Bliley Act, Firstmark Services failed to perform their obligation to respect and protect my privacy. Firstmark Services failed to provide me an adequate opt out notice and Ive NEVER granted Firstmark Services any lawful consent to disclose my nonpublic personal information to any nonaffiliated third party pursuant to 12 CFR 1016.7. By willfully reporting negative information to the consumer reporting agencies WITHOUT MY CONSENT constitutes as a form of punishment to defame my character. Firstmark Services actions are identified under 18 USC 894 for knowingly participating in any way, or conspiring to do so, by using extortionate means to punish me as the consumer. Having expressed these federal violations Firstmark Services breaking under the Fair Credit Reporting Act, Truth in Lending Act and Gramm Leach Bliley Act, I am demanding Firstmark Services to CEASE AND DESIST these illegal actions. Pursuant to 12 CFR 1016.7 ( g ) Firstmark Services is required to comply with this opt out notice upon receipt and comply with the follow
Company Response:
State: PA
Zip: 19142
Submitted Via: Web
Date Sent: 2022-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-29
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have paid XXXX towards my student loan. The payments made in XXXX and XXXX of 2021 have never been applied to my account. Therefore I asked that they be refunded to me. It's been over 6 months of making my last payment and they have not returned my money or applied it to the account. I have names, emails, constant calls, recordings and so much information that my next steps after this if there is no resolution is to file a small claims motion and sue them for the money. They continue to lie to me and the CFPB. Checks were never issued nor mailed. New checks have never been issued or mailed. I've spoken to pod leaders, accounting and on and on. I do not care about loan forgiveness, I don't care about some XXXX response about covid. If the CFPB also can not get resolution they will be named in my motion filing in court. Nelnet is not in compliance with the SEC and SOX regulations either by withholding funds, not providing me statements and evidence showing payments made in my account as well. I will also file a complaint for those which there is recourse for. Nelnet owes me this money or they MUST apply it to the account within 5 business days. This is a legal notice.
Company Response:
State: MI
Zip: 48167
Submitted Via: Web
Date Sent: 2022-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-29
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: After reading about the XXXX recount program in XXXX or XX/XX/XXXX, I called my privately serviced FFEL loan servicer, Nelnet, to ask if I needed to consolidate it back into a federal loan in order to qualify for the recount. The person I spoke to assured me that I did not have to do anything and would still qualify for the recount. So, I didn't do anything and kept making payments because private FFEL loans don't qualify for the payment pause, etc. As a result, I've made at least 5 payments I didn't have to make, while accruing interest. As more information on the program has become widely available, I realized Nelnet had lied to me and that I did need to consolidate. I've now submitted the application to do so and learned that my payments went into automatic administrative forbearance and that the newly consolidated loan will qualify for the payment pause, etc. I am concerned that, because the new loan won't originate until early XX/XX/XXXX, I am going to miss out on the recount. This is unacceptable. Please hold them accountable!
Company Response:
State: WA
Zip: 98133
Submitted Via: Web
Date Sent: 2022-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A