Date Received: 2023-09-29
Issue: Struggling to repay your loan
Subissue: Problem with forgiveness, cancellation, or discharge
Consumer Complaint: I've been going in circles with 3 organizations that are involved in my complaint : XXXX XXXX XXXX ( XXXX ), XXXX XXXX XXXX XXXX XXXX ( XXXX ), and US Dept of Ed/Nelnet . I have major Issues/Discrepancies with my loan history record : ( SEE issues highlighted in XXXX ) which have NOT been resolved after 7 yrs of trying. Since XXXX my loan servicer XXXX XXXX XXXX ( XXXX ) and loan guarantor XXXX XXXX XXXX XXXX XXXX ( XXXX ) have failed to fix or adequately address my issues & inquiries. My loans were transferred to the Dept. of Ed / Nelnet in XX/XX/XXXX. My greatest issue is how/why payments were inconsistently & incorrectly applied to interest & principal, AND the incorrect loan origination dates. XXXX records have gaps in loan origination dates when my daughter didn't have any gaps in college attendance. As a result, none of my loan payments that I made in XXXX were applied to my XXXX loan. Instead I received an interest capitalization for the period, and payments didn't begin to be applied until 6 months later in XXXX. There are many other issues, and unanswered questions. For example, at the beginning of loan # 1 in XXXX, I paid 100 % of the accrued interest ( XXXX XXXX ), yet XXXX charged me capitalized interest on XX/XX/XXXXXXXX ( which is only supposed to be applied against accrued interest ). These issues MATTER because of capital compounding interest. Both my loan servicer XXXX XXXX XXXX ( XXXX ) and XXXX XXXX XXXX XXXX XXXX ( XXXX ) were negligent & caused incorrect & wrongful application of interest charges/capitalization against my loans. WHY isn't there a class action suit like the XXXX student loan class action suit? What happened to me and many others with the capitalized interest & repurchasing the debt is the exact same as the XXXX case. During Covid-19 in XXXX I was given nothing but misinformation concerning whether or not my loans are federal or private & whether or not I'm eligible to get the Covid benefit of interest & payment pause. It was mass confusion & it seemed that nobody knew the answer. All these years I thought I had a federal loan because that's what all of my documents say, yet during COVID I was told my loans are private & I didn't qualify for any Covid interest pause. When I inquired of XXXX as to who my private lender is since they said it's not the federal government, they couldn't explain/tell me clearly. XXXX acknowledged that they are the servicer ( which is what I thought ) yet XXXX could not tell me who my private lender is/who owns my loan. I never contracted with /borrowed from any private bank. In XX/XX/XXXXXXXX My defaulted loans were transferred to Dept of Ed/Nelnet servicer when Covid benefits were about to end. I received XXXX interest pause for Covid nor during my bankruptcy from XXXXXXXX I contacted Dept of Ed several times. For months in XXXX I was told by Dept of Ed that they could see I was being transferred but the transfer wasn't yet completed in their system. Later when transfer was completed they said they could see my accounts but my records are now with Nelnet & they can't help with any thing! Nelnet told me to contact Dept. of Ed to resolve! In XX/XX/XXXXXXXX one Nelnet supervisor told me they'd look at my case to see what can be done concerning my unresolved issues, and whether I'm a candidate for loan forgiveness.. Later a different Nelnet supervisor said because my loans are almost XXXX yrs old she didn't think anything could be done & advised me to consolidate my loans, which is now in the process. Most recently Nelnet told me that after I consolidate they could help. Nelnet has acknowledged that my loans were grossly mishandled & advised me to file a complaint at studentaid.org which I did on XX/XX/XXXX. To date I still have no response to my complaint besides an acknowledgement that the complaint was received & is being processed. I re-paid $ XXXX of a $ XXXX student loan before defaulting. My loan guarantor XXXX paid {$39.00} at the end of my bankruptcy when they finally realized I was in bankruptcy.. XXXX REPURCHASED my loans immediately the hour I finished bankruptcy & Now they want me to start over and repay $ XXXX. I defaulted & my loans were transferred to the Dept of Ed. The bottom line is : I just gave the banks $ XXXX. The banks already received $ XXXX for a $ XXXX loan & if they received $ XXXX more that means they would be repaid $ XXXX for a $ XXXX loan. How is this legal? This is predatory & XXXX by design. I understand laws were passed making repurchasing a student loan & returning to borrower after bankruptcy illegal. Does this apply to me? My bankruptcy attorney refused to file an student loan adversary hearing on my behalf during my bankruptcy siting that it's a waste of time & money because " nobody in my court district can win unless they're dead or disabled & even then it's very difficult '' I would like loan cancellation or at a minimum a major reduction in the loan balance. I've been wrongfully charged about $ XXXX in interest capitalization, and the lender has already been paid about $ XXXX for my $ XXXX loan.
Company Response:
State: PA
Zip: 19047
Submitted Via: Web
Date Sent: 2023-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-29
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have a student loan with Nelnet. On XX/XX/2023 I logged into the Nelnet to verify how much I owed for my student loan, which was {$2500.00}. I served two terms with XXXX and received an education XXXX that can be used to pay off student loans. I logged into the XXXX portal and requested the exact amount of the student loan be dispersed to Nelnet ( {$2500.00} ). According to XXXX, this payment was deducted from my education award and was accepted by Nelnet on XX/XX/2023. As of this date, Nelnet is still charging me interest and says they have no record of my payment. They said their system shows no record and they can not do anything to assist me with the interest that is accruing, nor can they assist me with the payment deadline. I am worried that they still will not have located my payment by the due date and it will adversely impact my credit. I have spoken to Nelnet XXXX different times and tried to speak to the solutions center only to be told they can not find my payment but to keep waiting. They said if they locate the payment they XXXX backdate it but can not guarantee it. I am scared of being penalized because Nelnet has lost my payment. The amount has already been deducted from my XXXX account.
Company Response:
State: WA
Zip: 98661
Submitted Via: Web
Date Sent: 2023-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-02
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Signed up for Nelnet 's auto-debit service in XXXX following the announcement that student loans were going back into repayment. My first auto debit date was XX/XX/2023, but Nelnet did not pull my payment or process it. As a result I am now " past due '' on a payment. Nelnet confirmed that my auto debit was active months ago and, upon checking yesterday, XX/XX/XXXX, their web portal notified me that I " already '' had a payment " scheduled '' for the XXXX. Now today, my next auto debit is in XXXX and I am past due for XXXX.
Company Response:
State: WI
Zip: 53703
Submitted Via: Web
Date Sent: 2023-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-28
Issue: Problem with a company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: I enrolled in XXXX school in downtown XXXX Wisconsin in XXXX I got XXXX dollars I had another check but I never returned someone cashed the second check I tried several times to get information about filing a complaint hang ups no answering the phone or recording sound like a conspiracy here I've lost a lot through criminals working for the government I I'm inheriting this mess from my mother XXXX XXXX fraudulent government funds being. misused I've looked for information on blowing the whisle no one addressed this corrupted country I will be looking into. this situation
Company Response:
State: KS
Zip: 672XX
Submitted Via: Web
Date Sent: 2023-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-28
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I had Great Lakes as a servicer for my loan and it transferred to Nelnet. I applied for the SAVE program XX/XX/XXXX directly through through the federal government and was told it would be under XXXX dollars. I also connected my IRS account to my loan and provided my work pay stubs. It has been MONTHS and my previous payment was exactly the same as Nelnet has it now. So they illegally sat on my SAVE application and did nothing to process it. Now it says payment due of {$670.00} and it is wrong. I will not tolerate the scam and con Nelnet is doing as they are doing it to thousands of people which is all over the Internet to see. Nelnet always is problematic company and this is why I DID NOT WANT THEM SERVICING MY LOAN and as a person with a XXXX I am holding them accountable for their disgusting behavior. They never answer the phone and I am not sitting on hold for XXXX HOURS with their terrible customer service as a person with XXXX as it causes severe stress and can trigger a XXXX. I demand Nelnet process my SAVE application immediately and put the payment at what the federal government said it would be. I am not suffering damages on my credit because Nelnet wants to pull a con and has slow and terrible customer service.
Company Response:
State: MI
Zip: 480XX
Submitted Via: Web
Date Sent: 2023-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-30
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I first reached out to Nelnet in XX/XX/2023 to figure out why the loan simulator calculator was saying my monthly payment would be $ XXXX with the XXXX plan but my XXXX application made it $ XXXX. The phone representative told me she was also getting $ XXXX so she escalated it to the XXXX XXXX and I never heard back. So I emailed the XXXX XXXX and they will not provide information on how its being calculated. I have emailed them XXXX more times since then and also sat on hold for XXXX hours twice since then. I have not been provided any help. There is a huge discrepancy in how payments are calculated
Company Response:
State: TX
Zip: 754XX
Submitted Via: Web
Date Sent: 2023-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-28
Issue: Problem with a company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: On XX/XX/XXXX, I called XXXX to ask about an incorrect balance and account status being reported for my educational loans, which were forgiven by the US government on XX/XX/XXXX. Nelnet, the servicer of my federal student loans, notified me by email of their intention to report a {$0.00} balance and Paid in Full status to all three credit agencies by XX/XX/XXXX. In very short order, my XXXX and XXXX credit files both reflected these updates, and my credit score was positively impacted with those two agencies. I called XXXX many times over the next two weeks to ask when I should expect to see this information updated with them, but on XX/XX/XXXX, I was told that from XXXX 's side it looked like Nelnet hadn't made an update and that I had to file a dispute. Although Nelnet confirmed over the phone that they had, in fact, made that update with XXXX on XX/XX/XXXX, I did go ahead and file a dispute with another XXXX representative on XX/XX/XXXX. Because I have an upcoming need for financing that will pull a report from XXXX ( through XXXX ), I was hoping that the dispute would lead to a faster resolution. After almost two weeks, I called back ( on XX/XX/XXXX ) to ask for an update and, after a ton of unpleasant runaround and robotic call handling by minimally trained representatives, I was informed that I could upload supporting documentation on XXXX 's website at XXXX : XXXX. Because I have actual PDF letters from Nelnet stating that my account has been at a {$0.00} balance and Paid in Full status since XX/XX/XXXXXXXX I thought that would be a great way to expedite the update of my XXXX file with accurate account information. Unfortunately, the website doesn't work at this time. I did some internet searching and found that many other consumers were reporting problems with this site and that it has a bad reputation for not functioning. When I called XXXX again on XX/XX/XXXX, I asked multiple representatives to please help me go outside of standard protocol to get my account updated and to provide me with another way to get my letters showing proof of a {$0.00} balance to XXXX, such as by email attachment, for example. I was informed that the only other way to provide documentation supporting my claim was by US mail. I have a procedure coming up on XX/XX/XXXX for which I need to seek financing through XXXX, who uses XXXX to determine credit eligibility. The deadline to apply for that financing is XX/XX/XXXX. With this in mind, it's too late to use the very slow US mail system to supply this documentation. My compliant is that I feel that my ability to use my credit for its intended purpose to seek financing through a credit provider has been jeopardized because XXXX is not providing consumers with very basic, functional means of communicating and file sharing with them. Email communication with file attachments is ubiquitous across the world in XXXX, and XXXX should be required to permit email as a way to support consumer credit file disputes. Attached : Two {$0.00} balance/ paid in full letters from Nelnet, and an email from Nelnet stating their update to credit agencies on or before XX/XX/XXXX.
Company Response:
State: NY
Zip: 10019
Submitted Via: Web
Date Sent: 2023-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-28
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Over the summer of 2023, I was notified my loan was switched from Great Lakes to Nelnet. Upon logging in to the system in mid-XXXX to set up auto pay, the processing form reported 'error, your request can not be processed '. I double checked all the information entered ( which was correct ), tried again, and received the same error. I changed browsers - same error. I chalked it up to a systems issue and tried again at varying times over the following two weeks. I also tried using the regular one time payment method, and received the same error message as well. Yesterday, I sat on hold for XXXX minutes trying to contact Nelnet and understand what I should do with payments due on XX/XX/XXXX, and no feasible way to ensure payment is processed. Meanwhile, my loan continues to accrue interest that I can not pay off. After XXXX minutes, I had to end the call and return to work. I also submitted an email request yesterday outlining the issue, experience, and process I used. I underscored the need for a quick reply/solve due to the approaching XX/XX/XXXX deadline. I have not even received a response confirming receipt of message. I can not believe it is legal for a company to continue accruing interest on accounts that can not be paid on
Company Response:
State: MA
Zip: 02446
Submitted Via: Web
Date Sent: 2023-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-01
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: On XX/XX/2023 I initiated an XXXX Credit Bureau dispute on XXXX Credit Bureau reporting accounts Dept of EducationXXXX XXXX the accounts had been transferred to XXXX/Dept of Education on XX/XX/2023 XXXX XXXX responded on XX/XX/2023 the dispute process was completed and no changes to the Nelnet account had been updated, it remained the same. Therefore XXXX is continuing to report 10 duplicate Federal Student Loan accounts the balance with Nelnet remained on my report. On XX/XX/2023 I filed another dispute with the XXXXXXXX Credit Bureau to dispute the same XXXX Credit Bureau reporting accounts Dept of EducationXXXX XXXX my dispute is the accounts have incorrect balances, the balances are XXXX. Nelnet was paid in full XX/XX/2023, Nelnet should no longer be reporting a balance as of XX/XX/2023. On XX/XX/2023, I received XXXX response to my dispute, dispute process was complete. The information remain unchanged. I had difficult reaching someone at XXXX, that's ongoing issue, contacted member services who transferred my call to dispute representative who understood my dispute, however best the rep could do was to file another one. I informed the XXXX XXXX, the information is easily confirmed via their website and automated system, the XXXX accounts were paid in full XX/XX/2023 total {$130000.00} and all account balances reflects {$0.00}. This is XXXX disputes, I informed the rep, XXXX should be capable to correcting this information through a phone call themselves, I should not have to wait another 30 days to get another notification that the dispute was complete and the information remain unchanged due to their inability to confirm the balance with Nelnet. It's unfair to me as the consumer and I have information being reported that is incorrect and is knowingly incorrect but XXXX fail to update it. I have attached a copy of the Nelnet Statement and Payment history that reflect the date the payments were paid in full and the balance is XXXX. Why is this unable to be correctly updated in XXXX Reporting? This takes up too much time to continue this process, it's very frustrating, really wish you guys consider doing away with these type of consumer reporting risk companies. There has to be another way to obtain accurate information without consumers having to go through this type of steps to learn it is not removed after having written and confirmed proof.
Company Response:
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-01
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Loan types and Dates of disbursement : Direct Plus loans : ( Reviewed on Federal Student Aid website ) XX/XX/XXXX - XXXX XXXX XXXX XXXX, 5.3 %, {$10000.00}, status : repayment XX/XX/XXXX - XXXX XXXX XXXX XXXX, 6.28 %, {$15000.00}, status : repayment XX/XX/XXXX - XXXX XXXX XXXX XXXX, 7.54 %, {$12000.00}, status : deferment XX/XX/XXXX - XXXX XXXX XXXX XXXX, 8.05 %, {$9800.00}, status : deferment Unsubsidized loans : ( Grace period ends XX/XX/XXXX per Federal Student Aid website ) - Direct unsubsidized, 4.53 %, {$3600.00}, status : grace period - Direct unsubsidized, 5.05 %, {$3000.00}, status : grace period XX/XX/XXXX - Direct unsubsidized, 4.3 %, {$20000.00}, status : grace period XXXX unsubsidized, 5.28 %, {$20000.00}, status : grace period XXXX Direct unsubsidized, 7.54 %, {$12000.00}, status : grace period XXXX Direct unsubsidized, 6.54 %, {$10000.00}, status : grace period Dates/ Timeline correspondence with Nelnet : XX/XX/XXXX - Graduated from graduate program XXXX XX/XX/XXXX - Notified my XXXX XXXXXXXX XXXX XXXX XXXX XXXX and XXXX are in repayment and groups XXXX and XXXX are in deferment via email from Nelnet. Email stated repayment starts on XX/XX/XXXX. XX/XX/XXXX - Emailed nelnet to ask for clarification. Received email saying they are unable to reply to emails due to unprecedented email volume. XX/XX/XXXX - Called Nelnet help desk 3 times during open hours. Reported hours are XXXX per Nelnet website XXXX Received messages that call center was not open. XX/XX/XXXX - Called Nelnet help desk and waited over XXXX hrs with no response. Reported hours XXXX. Received automated wait message with no contact with help desk. XX/XX/XXXX - Emailed Nelnet and recieved the same message from before. ( A total of XXXX email attempts were made from XXXX ). XX/XX/XXXX - No action/response by Nelnet at this time. XX/XX/XXXX - Payment is reported to be due.
Company Response:
State: OH
Zip: 45331
Submitted Via: Web
Date Sent: 2023-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A