Date Received: 2023-10-12
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I requested on XX/XX/XXXX to change my repayment plan with Nelnet. It is now XX/XX/XXXX, and the payment that I do not feel I can afford is due in 11 days for over 3x the amount the new plan would be. Phone wait times are HOURS, and all they say is that " its processing ''. This company is an absolute joke and should be sued by every single student loan borrower who was forced to work with them
Company Response:
State: MI
Zip: 48073
Submitted Via: Web
Date Sent: 2023-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-12
Issue: Struggling to repay your loan
Subissue: Problem with your payment plan
Consumer Complaint: Applied for the XXXX repayment plan XX/XX/23. Application is still " under review '' as of XX/XX/23, with full payments being due XX/XX/23.
Company Response:
State: WA
Zip: 986XX
Submitted Via: Web
Date Sent: 2023-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Nelnet is my student loan provider. I applied for the SAVE income-based repayment plan on their website as well as the government website on XX/XX/XXXX. It has been over 30 business days and they still have not processed the application. 3 weeks ago, I called, and after waiting over an hour, they said that it would be processed shortly and that never happened. This is causing me a significant hardship as my balance continues to grow due to interest. One of the benefits of the SAVE plan is that my balance will not grow as long as I make the required minimum payment. I have already incurred a significant increase in my balance due to Nelnet 's delay in processing my application, as it has been over 30 business days, or 5 weeks. I am just requesting that someone contact them and have them expedite my application.
Company Response:
State: IL
Zip: 60048
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-11
Issue: Struggling to repay your loan
Subissue: Problem with your payment plan
Consumer Complaint: I have applied for the SAVE program and selected the option of deferment for {$5.00}, as the application explained. I received two emails from Nelnet, one when the application was put in, XX/XX/2023 saying nothing further is needed from me, and one on XX/XX/2023 stating that my application is in process and they will reach out to me if anything is needed and/or in ten days. I have received one further email which was not in regards to my application, but to my billing statement. My first payment is due on XX/XX/2023, for {$420.00}. I am unable to make this payment. I was pulled off of the deferred status I was in to apply for the SAVE program. I have checked all email folders for any subsequent attempts of communication, and there were no attempts. I emailed them over a week ago to determine what is going on with my application and have received no reply, nor confirmation of aforementioned email from them. I have attempted calls, but wait times are currently over 2 hours.
Company Response:
State: IN
Zip: 470XX
Submitted Via: Web
Date Sent: 2023-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-11
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: Nelnet sent me an invoice with an outstanding balance of XXXX. I have not applied for any type of student loan as I am not in college. The statement date was for XXXX
Company Response:
State: LA
Zip: 706XX
Submitted Via: Web
Date Sent: 2023-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-11
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: On XXXX I noticed that my nelnet loans were very different than I expected - often not due until XXXX when the 6 month deferment would have ended in XXXX. I reached out via phone call and stood on the line for over 2 hours with no response. I decided to send an email to receive clarification as no one would pick up the phone. I received an email on XX/XX/XXXX saying that my XXXX XXXX loans would be in deferment until XX/XX/XXXX. A month later I checked and this was not the case, and Nelnet has now charged me for payments in XXXX. I called again on XX/XX/XXXX to understand why I am being billed early and incorrect amounts ( one shows double the monthly payment ). I once again sat on the phone for over 2 hours with no response. I am yet to hear back and Nelnet has begun withdrawing funds directly from my bank account.
Company Response:
State: PA
Zip: 191XX
Submitted Via: Web
Date Sent: 2023-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-11
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I have waited on hold to speak to representatives for more than 2 hours every time I call in. Today, my call was disconnected after 2 hours and no one ever answered. To date, not a single representative has been reached via the phone system and no one has responded to my emails. The debt has not been validated. No one will provide updates on my application or explain how my monthly payment potentially doubled from the pre-pandemic payment amount. No one has verified what the monthly payment will now be. My wife was forced to use forbearance on her student loans as a result of this negligence ; I will not be using forbearance due to a new servicers failure to communicate or follow applicable loan servicer laws.
Company Response:
State: MN
Zip: 554XX
Submitted Via: Web
Date Sent: 2023-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-11
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: My loan payments began this month ( XXXX XXXX ) with Nelnet ( previously Great Lakes, switched to Nelnet prior to any payments ). I had everything arranged to auto debit my loan payment amount for the due date, but my payment was not auto debited and was then considered past due. I went ahead and made the payment at that time as I assumed the auto debit had an issue. I contacted customer service to inquire, and was on hold for a very extended amount of time ( see attached ) totaling XXXX minutes. I finally spoke with someone who informed me there had been an issue with the auto debits set up in XXXX and XXXX. She told me to cancel the auto debit I currently had and reset it up and it should work then moving forward. This was on Monday XX/XX/XXXX. While reviewing my checking account today ( XXXX ) I noticed my account was debited twice for my student loan ( XXXX transactions of {$190.00} ). Thankfully I didn't overdraft, but I know some may not be financially capable for this to happen. Upon calling today XXXX to discuss the issue, I was told the hold time was greater than XXXX minutes. My total wait time was XXXX hours ( see attached ). I was then informed that there was no issue at all with the auto debits and that it wasn't processed due to being a weekend due date and then a bank holiday the following Monday. She was very polite and incredibly empathetic.
Company Response:
State: TN
Zip: 38506
Submitted Via: Web
Date Sent: 2023-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-11
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Nelnet your reply is misprsentative. sending a billing statement means Collection. I am not enrolled in a new fresh start program and do not want to be enrolled in a new fresh program. Nelnet your contract with the U.S. Department of Education does n ot start until XX/XX/XXXX. Nelnet contract is to service student loans that are owned by the U.S. Department of Education. The U.S. Department of Education also owns Federal Family Education Loan Program FFLE student loans. Nelnet tell me if this loan is owned by the U.S. Department of Education dated XX/XX/XXXX. Nelnet you wrote under the Freedom of Information Act you are required to validate the debt but I do not see the federal lender name who orginated the federal consolidation education code. ( 1 ) Under the Freedom of Information Act for your fruadently federal consolidate loan student loan send me the federal lender education code who orginated the federal consolidation .on XX/XX/XXXX and the federal lender orginator address and phone number and website. ( 2 ) Send me the lender name who received the distrubition amount of {$49000.00} on XX/XX/XXXX. ( 4 ) Nelnet you wrote the note was completed under the Electronic Signatures Act Global and National Commerce Act under the Act .Nelnet is required send the ESign Contract. ( 5 ) Nlenet you wrote for me to look into the National Student Loan Data System ( NSLDS ) Nelnet look into the NSLDS dated XX/XX/XXXX it says DEFAULTED, UNRESOVED. On XX/XX/XXXX DEFAULTED, COLLECTION TERMINATED. ( 6 ) Nelnet send me the letter for the U.S Department of Education reading the fraudulent federal student loan was in the Fresh Start Program without my permission. ( 7 ) Nelnet send your license number to service this fraudulent federal consoldation loan as of this dated XXXX XXXX, XXXX. ( 8 ) Nelnet who is the guarantor of this fraudulent federal student loan dated XX/XX/XXXX. ( 9 ) Nelnet on the fraudulent federal student loan what address did I live at XX/XX/XXXX. ( 10 ) Nelnet why do you illegal use the word ED behind your name the other servicers do not? ( 11 ) NELNET LISTEN TO ME I AM NOT GOING TO PAY ONE PENNY ON FRAUDULENT STUDENT LOAN. STOP SENDING ME BILING STATEMENTS FOR COLLECTION. I WILL NOT BE FILLING OUT YOUR DISCHARGE FORM BECAUSE YOU ARE IN ILLEGAL CUSTODY OF THE FRAUDULENT FEDERAL STUDENT THAT WAS TERMINATED BY THE U.S.DEPARTMENT OF EDUCATION.
Company Response:
State: MI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-11
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I made an extra payment of {$480.00} in addition to the amount due on XX/XX/15 but it was evenly distributed across my loans when it should have gone to the loan with the highest interest. I have my account set up for " XXXX XXXX '' where the extra payment is applied to the loan with the higher interest rate but this didn't happen. So instead of the extra payment going to the principal of the loan with the largest interest rate ( like it supposed to ), which would save me on interest in the long run, it is spread amoung my loans not allowing me allowing me to benefit from interest savings. Additionally, my account is set up so that the extra payment doesn't advance my due date. Meaning, I should have a payment due on XX/XX/15 ( it should be the same amount as what was due in XXXX ) but they advanced my next due date to XX/XX/15. This is bad because my loans we still accrue interest during those 2 months so once again I will end up paying more interest. I have reached out to nelnet several times but have been unable to fix the issue and the longer the error isn't fixed the more extra interest I have to pay. It seems like they are causing these errors so they get more interest from their loanees which seems illegal.
Company Response:
State: CO
Zip: 80204
Submitted Via: Web
Date Sent: 2023-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A