Date Received: 2023-10-16
Issue: Struggling to repay your loan
Subissue: Problem with forgiveness, cancellation, or discharge
Consumer Complaint: I contacted Nelnet in XX/XX/XXXX to confirm that my student loan was still in forebearance after the loan was transferred to Nelnet from XXXX XXXX ( due to Sweet vs. Cardona settlement ). I was advised by Nelnet ( in XX/XX/XXXX ) that my loan would continue to be in forebearance as the loan documentation showed I was part of the Sweet vs. Cardona settlement. I received a statement from Nelnet in late XX/XX/XXXX showing I was now in 'payment ' status with a payment due in XX/XX/XXXX in the amount of {$1200.00}. I sent two emails to Nelnet ( XXXX XX/XX/XXXX and again XXXX XX/XX/XXXX ) advising that I was part of the Sweet vs. Cardona settlement and that my account should still be in 'forebearance ' status. I have not received any additional information from Nelnet - other than that my payment for {$1200.00} is late and I now owe {$2400.00}. My original submission for borrower 's defense is dated XXXX XX/XX/XXXX, and to date, I have not received any information from the Dept. of Education other than a letter dated XX/XX/XXXX advising me about the Sweet vs. Cardona settlement.was an option to consider. In addition to repayment, I have bank statements and 1098 forms issued from the Dept. of Education showing payments I have made from XXXX through XXXX on my student loans- and none of this payments are reflected on the Nelnet payment website. The total amount is $ XXXX - which, according to Sweet vs. Cardona settlement, is due back to me.
Company Response:
State: TX
Zip: 79924
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: Nelnet is charging daily interest on my loan after I applied for XXXX plan and was approved back in XXXX. Currently has me on standard repayment and has failed to process my XXXX application in a timely manner. Keeps putting me on administrative forbearance and applying interest to my loan. Two hour hold times to speak to customer service. This should be illegal
Company Response:
State: OH
Zip: 45239
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-15
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: Nelnet refuses to communicate why I have more interest applied on their website than t what has been displayed on student aid.gov page. Nelnet is irresponsible and not responsive when asked for help and clarification. The federal loans were transferred to them from Great Lake without customers knowledge and no explanations provided to customers leaving customers clueless regarding the amount and interests displayed which are inaccurate. Nelnet refuses to cooperate or answer any communications.
Company Response:
State: NY
Zip: 110XX
Submitted Via: Web
Date Sent: 2023-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-15
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: In XXXX I consolidated my federal loan per new guidelines for PSLF ( public service loan forgiveness ). My main account was with Nelnet. A partial balance was then transferred to XXXX XXXX and then later the entire consolidation to XXXX. I have been trying to request refund on payments I made since XX/XX/XXXX under the CARES ACT. I have contacted all servicers- Nelnet, XXXX XXXX and XXXX. All servicers have stated they can not refund payments made before the consolidation since it was under a different servicer. I have continued to have the same response and have asked to get this escalated or file a complaint and no action has been taken. The payments I made from XXXX all end up going to the Department of Education which does not matter the servicer, therefore those amounts ( which are thousands of dollars ) should be refunded as during the Covid pandemic it was later decided that you could ask for refunds on payments made during this timeframe. Because now my loans are considered a new consolidation ( which was recommended I do to qualify for PSLF ) no servicer wants to handle my claim.
Company Response:
State: NE
Zip: 685XX
Submitted Via: Web
Date Sent: 2023-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I received notices/letters between XXXX and XX/XX/XXXX from student loan servicers telling me that I qualify for the " Fresh Start '' initiative and the " SAVE '' Program to help remove my record from default and put my loans back into good standing. Some plans would reduce my monthly payments to {$0.00}. Interest and principal would be placed on hold until I was able to start making repayments. I have been anticipating reimbursement/compensation payments for collection violations, attaching personal loans information related to other students to my loan records, interdepartmental failures and accounting errors, loan transfer issues and consolidation errors. Forced to make payments to avoid wage garnishment and tax liens while they investigated my claim and report of a bankruptcy in XXXX. Some of the letters listed my loan balance. The loan balance was different on all three letters/notices. Totally different as compared to my FSA, on 2 reports. It has been more than 20 years since I requested redress/clear my bankruptcy for undue hardship, I met the criteria, and process my compensation payment. The new repayment plan listed on one of the notices is {$5700.00} a month. If I should choose to start making payments.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: My credit report is showing late payments to Dept Of Ed/Nelnet XXXX XXXX Dept Of Ed/Nelnet XXXX XXXX Dept Of Ed/Nelnet XXXX XXXX Dept Of Ed/Nelnet XXXX, and Dept Of Ed/Nelnet XXXX XXXX Those payments were made on time. I am requesting that the late payment markings be updated to reflect my accurate payment history. If there is any confusion, I suggest you contact myself or Nelnet 's customer service representative.
Company Response:
State: CA
Zip: 90027
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-15
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Nelnet seems to continue to experience issues regarding furnishing student loan account changes to the credit bureaus. XXXX, specifically, has not received an update since XXXX despite the fact that I have paid off three accounts and made a significant payment on a fourth. In addition, Nelnet is impossible to get a hold of via phone due to seemingly low staffing levels and obscenely inconvenient call center hours which results in ridiculous hold times.
Company Response:
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-14
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: XX/XX/XXXX : I completed SAVE application to begin paying loans for the education I received. Note that I am approved for {$0.00} payments until XX/XX/XXXX, which is 15 months from the time this application was completed. Said differently, I am not required to pay anything for another year due to my situation. XX/XX/XXXX : XXXX weeks after my SAVE application had not been finalized by Nelnet and 3 weeks since their last update on my application, I submitted a CFPB Complaint regarding the change in my plan, monthly payments, and for clarification on any information they may require for me. Note that Nelnet promised they would provide 10 day updates and it had been 3 weeks since their last update. XX/XX/XXXX : Nelnet responds with completely misdirected information about my current plan, all of which I am fully aware of. They provided no helpful information related to my CFPB Complaint. They proceed to tell me my current payment which I already know through my account and do not need any specialized advice for. The complaint I submitted previously should not have been closed because no useful information came out of Nelnet 's response.
Company Response:
State: FL
Zip: 34761
Submitted Via: Web
Date Sent: 2023-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-14
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I reached out to Nelnet XX/XX/XXXX to change my due date from XX/XX/XXXX to XX/XX/XXXX. On the morning of XX/XX/XXXX it was finally processed but they also charged my auto-debit account that day. Any call to Nelnet results in a multi-hour hold time and incorrect answers.
Company Response:
State: MN
Zip: 55124
Submitted Via: Web
Date Sent: 2023-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-14
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I applied for the SAVE program and nelnet received my application on XX/XX/XXXX and they have not processed it or provided updates. My payment was due XX/XX/XXXX for around XXXX dollars a month and my SAVE payment was projected around XXXX. I emailed and called several times to discuss my application or what i should do but would sit on hold for over 90 minutes and give up. My calls would also get disconnected after waiting a significantly long time. Given that i have to work to pay these loans back, i simply can't afford to sit on the phone for 8 hours a day hoping my call won't get disconnected or that i actually speak with someone. I believe this delay is intentional to force my default so that my previous years of payments go back to XXXX, knowing full well i can not pay XXXX a month so they ignore or delay my application and i suspect this is the case with many other borrowers. A month to review my application is absurd.
Company Response:
State: WI
Zip: 53212
Submitted Via: Web
Date Sent: 2023-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A