Date Received: 2023-09-16
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: Dear Consumer Financial Protection Bureau, I am writing to express my concerns regarding the recent denial of my credit application and to seek clarification on certain matters pertaining to the Equal Credit Opportunity Act ( ECOA ). Firstly, I would like to clarify that I understand Navy Federal Credit Unions right to assess credit applications based on established criteria. However, I know there might be a misunderstanding regarding the nature of my credit application. I wish to highlight that I have an open-ended credit line associated with my social security number. This credit line represents a credit relationship that I have established and maintained over time. As the CARDHOLDER, I utilize my social security number as the basis for these credit transactions. According to ( Section 15 USC 1681a, subsection 1, ) which defines the term credit, it includes the RIGHT granted by a creditor to defer payment of debt or to incur debt and defer its payment. Additionally, the definition of a credit card in ( SECTION 15 USC 1681a Subsection 3, ) encompasses any card, plate, coupon book, or other single credit device that may be used from time to time to obtain money, property, labor, or services on credit. ( Section 15 USC 1681a, subsection k, ) defines adverse action as a denial or revocation of credit, a change in the terms of an existing credit arrangement, or a refusal to grant credit in the amount or on the terms requested. Furthermore, as it relates to my credit denial, I received an adverse action letter as required by law. This adverse action was Adverse to the interest of the consumer, as my interest was in applying for credit cards, securing credit lines, and obtaining loans to support various financial needs and goals. I also want to bring to your attention ( Section 15 USC 1691a, subsection 3 ) which outlines the exercise of the rights of a consumer in good faith. I have diligently exercised my RIGHTS as a consumer in good faith by applying for credit based on my established credit line associated with my social security number. Despite this exercise in good faith, I have faced credit denial, which raises concerns about compliance with the ECOA. ( 15 USC 1691a ) defines discrimination as a denial of credit to an applicant who is a married applicant or a joint applicant, because of the applicants or joint applicants sex or marital status. It is essential to uphold the principles of non-discrimination as outlined in this section. Furthermore, it is with deep concern that I address the matter of potential discrimination. I have made multiple attempts to exercise my fundamental RIGHT to access credit, a right that is safeguarded by the ECOA. However, despite my genuine efforts and a well-established credit history associated with my social security number, I have been met with credit denials. This pattern of denials raises concerns about the possibility of discrimination, as outlined in ( Section 15 USC 1691a ) which prohibits a denial of credit based on certain factors such as sex or marital status. I believe it is essential to ensure that all credit applications are evaluated without prejudice and in strict adherence to the principles of fairness and equality enshrined in the law. I would appreciate clarification on whether it is within the legal framework of the ECOA to deny credit to me, the primary account holder, when I am utilizing my own social security number for credit transactions. If there are specific reasons for my credit denial, I kindly request that those reasons be communicated to me in accordance with the Fair Credit Reporting Act. I value my relationship with Navy Federal Credit Union and want to ensure that all credit-related matters are handled fairly and in accordance with applicable laws and regulations. I am open to discussing this matter further and finding a resolution that aligns with the legal requirements. Thank you for your attention to this matter. I look forward to your prompt response and a constructive dialogue. Sincerely, XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 11207
Submitted Via: Web
Date Sent: 2023-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Application denials
Consumer Complaint: Hello I did not see a selection that specifically dealt with my complaint, This complaint is specifically about the business practice of navy federal credit union application criteria process. The process is vague and flawed, XX/XX/2023 I made an inquiry ( live chat ) as to what specifically, were they looking for in order to apply for a personal loan, I specifically asked " can new members apply for a personal loan? '' the answer was yes, I then asked, How long do I need to be a member to apply?, I was told specifically, ( see text log ) as soon as the account is created, based on these comments, I made a decision to apply on XX/XX/2023 On XX/XX/2023 I received a denial letter with one of the factors being, I did not have sufficient time with the credit union, It felt like a bait and switch, As a new member, I would have waited until the required length of time and then applied for the loan. Either the representative is untrained or the credit union is deliberately enticing people to create accounts to get more applications, either way, I was harmed, I could have applied elsewhere and received the loan, this credit took that option away, At this point, I do not desire to take legal action, but would ask that my application be appealed and reconsidered without the factor of " length of membership ''
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NJ
Zip: 08054
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: NAVY FEDERAL has not provided me my 1099-C for a charge-off/written-off account which is required by the IRS. NAVY FEDERAL said that they do not have to which is deceptive and misleading. They did not provide me with documentary evidence pursuant to 15 usc 44. They compiled billing statements that did not prove any alleged debt. I a not asking you to " verify '' anything. NAVY FEDERALS policy does not supersede federal law. GA code XXXX states any " debt '' that is the result of a promissory note has a statute of limitations of XXXX NAVY FEDERAL is still reporting this charge-off/collection account to all credit reporting agencies. NAVY FEDERAL has continued unfair debt collection practices and has caused me great harm financially and has ruined my reputation as a consumer by furnishing this inaccurate, outdated, and unvalidated information. This action by NAVY FEDERAL, reporting collections/charge-offs, late payments, and other derogatory information on my consumer reports, is in direct violation of 26 USC 6050P, which pertains to Returns Related to the Cancellation of Indebtedness by Certain Entities. In light of the above, I kindly request that NAVY FEDERAL take immediate action to rectify this situation by removing the derogatory account information from my consumer reports within 14 days of receiving this letter. Failure to do so will leave me with no choice but to officially file IRS Form 3949-A : Information Referral and IRS Form 211 : Application for Award for Original Information Overview with the Internal Revenue Service against all individuals and corporations involved in this matter.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30044
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: My name is XXXX XXXX, me and my husband XXXX XXXX bank with Navy Federal. My husband has been incarcerated for over 18 months, I am his legal POA while he is in there for the next couple years. Our joint account has some kind of security block on it, not allowing us to withdraw funds. I have provided them with the POA as requested and as stated by XXXX of the supervisors I spoke with once the POA was accepted I would be able to speak to the security department since I am his POA. I submitted the POA on XX/XX/2023 and called to check on the status on XXXX XXXX and was told my POA was denied and told my husband would have to call in. I reiterated his situation to them and told them he can not be on the phone all day, he only gets XXXX minute calls whenever they are allowed rec time. We called today XX/XX/XXXX my husband was on the line verified his identify with the Representative and we were transferred to the Security Department. We were told the wait time was XXXX minutes, we were on hold for almost XXXX hours and finally got a Rep when I asked her to give me a second to get my husband back on, she hung up on me. I called again and waited the same amount of time and hung up on again. I called back to express my frustrations and was met with the same hogwash, that I can not speak to the XXXX department even though I am legally my husbands representation. This bank 's employees and supervisors have told me XXXX thing then tell me thats not true, I do not appreciate being lied to and laughed at as I'm in tears frustrated trying to get access to our families livelihood. My husband is a XXXX XXXX XXXX who unfortunately found himself in an unforunate situation, which is already hard on our family then to add this bank making me jump through hoops for nothing when I am my husband 's POA, they can have the POA paperwork to verify it is valid. I am extremely frustrated at this point.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 79763
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Car loan payment was issued to come out of my checking account 5 days after the dude date and a week after it was already paid for. ( paid a week ahead! ) I called in to find out why this was and they refuse to provide this information stating I was not who I was without and sufficient evidence as to why that was. This is the second time Ive had an issue with this loan department and the credit union in general. They continue to make errors that requires time and money spent on my behalf to resolve. Unacceptable and the worst banking/ credit union Ive dealt with.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 21222
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: In the year 2020, I deposited and opened up a bank account with Navy Federal Credit Union on XXXX XXXX in XXXX XXXX, CA XXXX. After only a few months, I reviewed my own documentation of banking accounts noticed that there was transfers and releases that were made to and from the checking savings and market account. They all of a sudden denied all communication and froze all the access with my accounts and money. They did not allow me to access anything with my accounts or communications. They put a bank check aside for me for {$110000.00} after closing and holding the rest of my money. There was an additional {$120000.00} that was still on my account and its proven that there is a check released but I never received the check. Im tired of going through this and I need someones assistance. All I need to know is who that check went to. When I went into the branch the manager was there, one of them and the day after that when I went to check again, she quit on the spot and as far as I know left outside of the US. The other XXXX XXXX XXXX, I was informed to switch to branches, so they froze my account and they put all this money extra money into the investment account. Theres a substantial amount of withdrawals, transfers, and proceedings with my money that I did not allow authorize and I have proof of this. Ive been working on it for years and I cant get no assistance. Ive been illegally frauded by the individuals of this bank And if they are not cited, the bank should be held responsible. There is proof that I got the {$110000.00} but theres still a {$120000.00} that needs to be found because I did not authorize that. Why would I give these individuals that much money of mine when I dont even know them, and they criminalizing me and victimize me in my life That still needs urgent notice and prompt awareness and proceedings illegally fraudulently Ive been scammed XXXX XXXX, taking vulnerability from me and theres so much at stake here and I still cant I get help. I keep submitting these references to you guys because its going nowhere please help
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-14
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Order of Events XX/XX/2023 : 1st Notice I endorsed the bill and sent along with a Letter of Instructions - Re : Claim of Credit, which was sent to the billing department located at : Navy Federal, XXXX XXXX XXXX, XXXX, VA XXXX. USPS Certified Tracking XXXX XXXXXXXX ( delivered on XX/XX/2023 ) A copy of the endorsed bill was also sent to XXXX XXXX XXXX located at : XXXX XXXX XXXX XXXX, XXXX, VA XXXX, along with a Letter of Instructions - Re : Claim of Credit, a notarized Power of Attorney, and a copy of the Federal Reserve Act Sec. 16, Part 1 & 2. USPS Certified Tracking XXXX XXXXXXXX ( delivered on XX/XX/2023 ) XX/XX/2023 : 2nd Notice I resent the copy of the endorsed bill to XXXX XXXX XXXX located at : XXXX XXXX XXXX XXXX, XXXX, VA XXXX, along with a Letter of Instructions - Re : Opportunity to Cure, a copy of the Federal Reserve Act Sec. 16 and Sec. 29, and included a copy of the delivery confirmation from USPS of the 1st Notice. USPS Certified Tracking XXXX XXXXXXXX ( delivered on XX/XX/2023 ) XX/XX/2023 : XXXX Notice I resent the copy of the endorsed bill to XXXX XXXX XXXX located at : XXXX XXXX XXXX XXXX, XXXX, VA XXXX, along with a Letter of Instructions - Re : Default of Notice, a copy of the Federal Reserve Act Sec. 29, and included a copy of the delivery confirmation from USPS of the 2nd Notice. USPS Registered Mail Tracking XXXX XXXXXXXX ( delivered on XX/XX/2023 )
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NM
Zip: 87124
Submitted Via: Web
Date Sent: 2023-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX around XXXX XXXXXXXX XXXX two unauthorizes wires transferred were made on my XXXX checking account in the amount of {$9400.00} and {$9100.00} to a NAVY FEDERAL CREDIT UNION. The bank file a claim on my behalf but was unable to retrieve the funds.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 11236
Submitted Via: Web
Date Sent: 2023-09-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-14
Issue: Opening an account
Subissue: Account opened without my consent or knowledge
Consumer Complaint: Someone opened a bank account with navy Federal credit union with my name social and address. Called them and let them know it's not me. They closed it and reported it as fraud. Account number was XXXX. It received an ACH deposit of XXXX dollars from XXXX XXXX XXXX acct number ending in XXXX. Dont know them. This happened on XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WA
Zip: 98682
Submitted Via: Web
Date Sent: 2023-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: XXXX XXXX XXXX Attachments XXXX ( 1 hour ago ) to XXXX, me, XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX asked me if I would help him sort out this matter. We have used Navy Federal Credit Union ( NFCU ) on numerous occasions over the years to finance purchases. We have always had a very positive experience. In XXXX, my husband purchased a new vehicle, and NFCU was the lender he chose to finance the purchase. He continues to make all of the payments as agreed. About a month ago, NFCU reached out via mail to ask him to sign another original Promissory Note, Security Agreement, and Disclosure. Issue The issue on the electronic Promissory Note is that he was promised a rate of 4.79 % at application, and the electronic Promissory Note he signed incorrectly reflected the rate of 5.04 %. When he realized this error, he brought the mistake to NFCU 's attention, and the NFCU employee immediately corrected his online loan account. Then, NFCU sent out another original Promissory Note for him to sign. The main issue here is that he is being forced to sign two live Promissory Notes without either one being labelled as a substitute or a corrected agreement and without any documentation from NFCU that this additional Promissory Note is a substitute for the one he originally, electronically signed. Contact He initiated at least two different calls to NFCU to try and straighten out why they wanted him to sign another original Promissory Note and Security Agreement versus a " Corrected or Substitute Promissory Note Agreement '' to prevent two live Promissory Notes ; I attached page 1 of the electronically signed Promissory Note. He went to the XXXX XXXX XXXX XXXX in XXXX, Virginnia this afternoon to explain that we only wanted it in writing that this new Promissory Note was a substitute for the original electronically signed Promissory Note. The Customer Service branch employee stated that NFCU could not provide that statement -- indicating that the new Promissory Note was being substituted for the original electronic Promissory Note. Threat Furthermore, the Branch Customer Service person threatened that if he did not sign the additional Promissory Note within 90 days of the original Note date ( XX/XX/2023 ) NFCU would increase the loan 's rate to 18.99 % -- I am assuming that NFCU would convert the loan to an unsecured loan, which the loan is not because NFCU has the original, electronically signed Promissory Note he signed the day he picked up his check to purchase the vehicle. Please Assist This mistake was not his mistake, and all he is trying to do is correct the error NFCU made without running the risk of two live Promissory Notes floating around NFCU 's vault or at the very least something in writing from NFCU that the second written Promissory Note will be substituted for the original electronic version. Additionally, this letter should indicate that upon receipt of the substitute Promissory Note that the original, electronically signed Promissory Note will be returned to his possession marked " VOID '' to avoid future issues. XXXX XXXX Vice President of Regulatory Compliance Mobile XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 238XX
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A