Date Received: 2023-09-18
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Dear CFPB, I am writing to express my deep concern and dissatisfaction regarding the recent closure of my bank accounts with Navy Federal Credit Union, which I believe was carried out wrongfully and discriminatorily. I have been a loyal and responsible customer of your bank for 2 years, and the events leading up to the closure of my accounts have left me extremely distressed and disappointed. On XX/XX/2023 I received a notification from your bank stating that my accounts, XXXX & XXXX, had been closed without any prior warning or explanation. This sudden and unexpected action has caused me significant inconvenience, stress, and financial hardship, as I depend on these accounts for my everyday banking needs. What concerns me even more is that the closure of my accounts appears to be based on factors that I strongly suspect are discriminatory in nature. As a responsible customer who has always met my financial obligations and abided by the bank 's terms and conditions, I can find no legitimate reason for the termination of my banking relationship. ( I was told by XXXX in your security department that 3 months ago I commingled funds between my business account and my personal account, I'm not sure when paying yourself from your business account became an issue for business owners ). I deposited a check from a new job that I started for equipment and when going into the branch the person that helped me verified the check and made the deposit into my savings account as requested because I have bills posting in my checking account and did not want those bills to take the funds that I was sent to purchase job supplies ( which is not a crime ). The check that I was told by XXXX was invalid then cleared my account as valid, and I'm being told that I can't receive the funds. I am now owing the job and I'm assuming Navy Federal. I was also told when calling Navy Federal Credit Union on XX/XX/2023 that XXXX placed in his notes that I not be transferred to the security department to discuss this issue. I believe that the closure of my accounts may be a result of discrimination based on race and age, which is not only unethical but also illegal under anti-discrimination laws. I request a thorough investigation into this matter to determine if discrimination played a role in the decision to close my accounts. Furthermore, I kindly request a detailed explanation for the closure of my accounts, including any documentation or evidence that led to this decision. It is my right as a customer to understand the reasons behind such a drastic action, especially when it has such a profound impact on my financial well-being. I expect prompt and appropriate action to address this issue and ensure that my accounts are reinstated if it is determined that the closure was unjustified or discriminatory in nature. Additionally, I urge Navy Federal Credit Union to review its internal policies and procedures to prevent such incidents from happening to other customers in the future. If this matter is not resolved satisfactorily and in a timely manner, I will have no choice but to escalate it to the appropriate regulatory authorities and seek legal counsel to protect my rights and interests. I look forward to a prompt response to this letter and a resolution that restores my faith in the fairness and integrity of Navy Federal Credit Union. You can reach me at XXXX or XXXX or XXXX to discuss this matter further. Sincerely, XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TN
Zip: 38115
Submitted Via: Web
Date Sent: 2023-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-18
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: This was unauthorized use of my credit not used by me. I have no records or indication of whom was utilizing this account.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 31404
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Report of Unauthorized Accounts and Inquiries XXXX XXXX XX/XX/2023 To Whom It May Concern, I am writing to report several unauthorized financial activities and accounts that I recently discovered on my credit report. Upon reviewing my credit history with my XXXX XXXX credit counselor on XX/XX/XXXX, I was alarmed to find several accounts and inquiries that I did not authorize or recognize. The details of these discrepancies are as follows : Unauthorized Accounts : 1. Navy Federal Credit Union ( NAVY FCU ) - Multiple revolving accounts and an overdraft account. 2. XXXX XXXX ( XXXX XXXX ) - An open account linked to the original creditor " XXXX XXXX. '' 3. XXXX XXXX - An open account linked to the original creditor " XXXX XXXX XXXX XXXX '' 4. XXXX XXXX XXXX ( XXXX XXXX ) - An open account associated with " XXXX XXXX XXXX XXXX XXXXXXXX XXXX. '' 5. XXXX XXXX - An open account linked to the original creditor " XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX '' Unauthorized Inquiries : 1. XXXX XXXX 2. NAVY FCU It has come to my attention that there's a particular account associated with a XXXX in Texas and a subsequent eviction. I would like to categorically state that neither my wife nor I have ever resided in Texas, let alone a XXXX. We currently own XXXX properties in Georgia, XXXX in XXXX and another in XXXX. The information suggesting that someone was living in a Texas XXXX and faced eviction is entirely foreign to us. I have never given consent, verbally or in writing, to anyone to open these accounts or make these inquiries on my behalf. I was completely unaware of these unauthorized activities until XX/XX/XXXX at XXXX pm when I spoke with my credit counselor. The integrity of my credit report is of the utmost importance, especially since I am in the process of seeking to purchase a new home. Any discrepancies or inaccuracies could have significant implications for my financial well-being and plans. I am gravely concerned that I may be a victim of identity theft or fraudulent activities. I kindly request that a thorough investigation be initiated into these unauthorized activities. I am more than willing to cooperate in any way to ensure that this matter is resolved and that the perpetrators are brought to justice. I truly appreciate your attention to this pressing matter and thank you in advance for your support and assistance. Sincerely, XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 31206
Submitted Via: Web
Date Sent: 2023-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: The previous reply from XXXX ( XX/XX/XXXXXXXX ) via CFPB Case # : XXXX states : The Account originated on XX/XX/XXXX with Navy Federal Credit Union XXXX The Account charged off on XX/XX/XXXX with a balance of {$5200.00}. No payments have been received on the Account since it was acquired by the Current Owner. The current Account balance is {$5200.00}. Yet in the Court complaint states : 8. Upon information and belief, the statute of limitations for the cause of action asserted herein is 3 years and therefore has not expired. 12. The last payment to the Account was on or about XX/XX/XXXXXXXX in t h e amount of {$5.00}. XXXX still hasn't responded to my debt validation request or provided : 1 ) The original, executed credit agreement and all amendments. 2 ) All documents related to proof of mailing of statements. 3 ) All information and documents relating to compliance with XXXX. XXXX. Code XXXX, XXXX XXXX. 4 ) All documents related to reporting made to any consumer reporting agencies. 5 ) All documents relating to any dispute concerning the validity of the alleged debt. 6 ) All documents relating to cancellation or termination of the agreement. 7 ) All information and documents relating to acquisition of the alleged debt, including, without limitation, executed copies of all assignments/transfers I would like answers to the above before pursuing legal action against XXXX & its attorneys for lying in court proceedings and all costs/damages related to this lawsuit.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 10032
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I contacted Navy Federal credit Union and negotiated a settlement agreement for a debt that I owe them. we agreed upon a settlement amount and it was printed out and faxed to me. When it was time for them to accept the payment they were informed that it was more money on the table and proceeded to dishonor the settlement agreement because they then wanted more money.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-18
Issue: Opening an account
Subissue: Account opened without my consent or knowledge
Consumer Complaint: I went to open an account they told me an account was open in my name previously
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 11213
Submitted Via: Web
Date Sent: 2023-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-17
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I am writing to officially file a complaint against Navy Federal Credit Union ( NFCU ) for what I believe to be a gross violation of my consumer rights as protected under 15 U.S. Code 1681s3 pertaining to affiliate sharing of personal information. NFCU failed to comply with the necessary disclosure requirements that mandate clearly and conspicuously informing the consumer that their information may be communicated among entities affiliated by corporate control for marketing solicitations. Furthermore, NFCU did not provide an opportunity or a straightforward method for me to prohibit such solicitations, thereby failing to adhere to the standards established under the aforesaid statute, specifically clauses 1681s-3 ( a ) ( 1 ) ( A ) and ( B ). To detail, NFCU has shared significant personal financial information, including specific transaction amounts, with multiple credit agencies and entities including but not limited to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. These shared amounts include {$36000.00}, {$10000.00}, {$8900.00}, {$5300.00}, and {$19000.00}. This sharing of personal financial information was done without my explicit consent and absent any disclosure of such potential sharing in the member 's rules and regulations, a copy of which has been duly attached for your reference. Initiate an Immediate Investigation : To duly investigate this breach of consumer rights, collaborating with other involved entities to ensure a thorough review of the circumstances. Ensure Compliance : To use its position as a reputed credit agency to enforce stringent adherence to the rules stipulated under 15 U.S. Code 1681s3, ensuring other consumers do not face a similar breach of privacy. Restore My Credit Standing : To take necessary measures to restore any potential harm done to my credit score or financial standing as a consequence of this unauthorized sharing of my personal information. Feedback on Actions Taken : To keep me informed on the steps taken in rectifying this issue and ensuring adherence to the stipulated consumer protection guidelines. I am looking forward to a prompt resolution of this matter, putting my trust in XXXX to uphold the principles of consumer rights protection and to work towards redressing this breach of trust and privacy. I am willing to provide any further information that may be required to facilitate this investigation. Thank you for your attention to this serious matter. I eagerly await your response. Enclosures : Copy of Member 's Rules and Regulations from Navy Federal Credit Union 15 U.S. Code 1681s3 - Affiliate sharing ( a ) Special rule for solicitation for purposes of marketing Notice Any person that receives from another person related to it by common ownership or affiliated by corporate control a communication of information that would be a consumer report but for clauses ( i ), ( ii ), and ( iii ) of section 1681a ( d ) ( 2 ) ( A ) of this title, may not use the information to make a solicitation for marketing purposes to a consumer about its products or services, unless ( A ) it is clearly and conspicuously disclosed to the consumer that the information may be communicated among such persons for purposes of making such solicitations to the consumer ; and ( B ) the consumer is provided an opportunity and a simple method to prohibit the making of such solicitations to the consumer by such person. Consumer choice ( A ) In general The notice required under paragraph ( 1 ) shall allow the consumer the opportunity to prohibit all solicitations referred to in such paragraph, and may allow the consumer to choose from different options when electing to prohibit the sending of such solicitations, including options regarding the types of entities and information covered, and which methods of delivering solicitations the consumer elects to prohibit. ( b ) Duration of consumers election The election of a consumer to prohibit the making of solicitations under subsection ( a ) shall be effective for at least 5 years, beginning on the date on which the person receives the election of the consumer, unless the consumer revokes such election ; or the consumer requests that such solicitations be resumed. ( c ) Other products or services Nothing in this section shall be construed as prohibiting a person from making solicitations to a consumer if the consumer has initiated contact with the person ; to prevent directed marketing of products or services to a consumer if such marketing is not made through the use of information that would be a consumer report, but for clauses ( i ), ( ii ), and ( iii ) of section 1681a ( d ) ( 2 ) ( A ) of this title. ( d ) Enforcement This section shall be enforced exclusively under section 1681s of this title by the Federal agencies and officials identified in that section. In the context of your situation, section ( a ) is particularly relevant. It stipulates that if NFCU has shared your personal information, which would qualify as a " consumer report '' with affiliated companies for marketing purposes, they were required by law to inform you clearly and conspicuously that such sharing may occur. Furthermore, they were obligated to provide you with a simple method to opt out of such solicitations. Before taking action, ensure you review the members rules and any other agreement you have with NFCU carefully to confirm whether such disclosures were made and whether an opt-out method was provided. You may then proceed to raise this issue based on the guidelines provided in the 15 U.S. Code 1681s3, if it seems they were in violation I contend that NFCU has egregiously violated these stipulated norms by sharing substantial financial information inclusive of explicit transaction details with multiple external agencies : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. The transaction details are as follows : {$36000.00} {$10000.00} {$8900.00} {$5300.00} {$19000.00} This sharing of sensitive personal data was executed without my explicit consent, and more so, without any such disclosure in the members rules and regulations, the proof of and interests of consumers like myself. Ensure Compliance : Leverage your position to enforce stringent adherence to the rules detailed under 15 U.S. Code 1681s3, thus ensuring no other consumer faces a similar infringement of their rights. Restore My Credit Standing : Facilitate the restoration of any damage inflicted on my credit score or financial standing due to this unauthorized sharing of my personal information.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 21801
Submitted Via: Web
Date Sent: 2023-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-17
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I have a documentation supporting my lost funds with navy federal credit Union they still havent been disbursed going on over a whole 1 year now this is unacceptable
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30318
Submitted Via: Web
Date Sent: 2023-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-17
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I wanted to open up a navy federal account and it would not let me, ive been waiting for almost 2 months to get in touch with someone regarding my account
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 32808
Submitted Via: Web
Date Sent: 2023-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-16
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: My husband, an XXXX XXXX XXXX XXXX had a credit card debt with Navy Federal that resulted in just recently them taking every cent from our joint account leaving us with absolutely nothing to live off of. The ONLY reason it was even brought back up after all these years is because my husband actually reached out last month to discuss a payoff, set up payments. So in the end he reached out to try to make things right and in return Navy Federal took everything he had and was extremely harsh about it. The first representative he spoke with told him ill get you transferred but you aint getting no money back he said excuse me? and she repeated i will transfer you but you wont get nothing back. Another representative he spoke with told him the agreement he signed for the credit card could not be accessed online that he would look and see if he could send the agreement which we now know was not true and hes legally obligated to provide such documentation. We reached out and explained that i had been ill the last few years and unable to work so my husband was carrying the load himself and we had been struggling to get by the last few years but i took a job just XXXX months ago while XXXX just to try helping him tackle these debts and get back on track..The money navy federal took included my last check before my XXXX XXXX. I was preparing to pay the {$1500.00} owed to my XXXX for the XXXX of the XXXX i am currently XXXX with due any day. Those funds were due to her that day and i now have nothing at all to pay towards the birth of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX last year. Due to the financial hardship weve been experiencing our mortgage was also on hold while we worked on getting a loan modification as we had fallen behind. After XXXX months of waiting we were finally approved with a {$700.00} mortgage increase now making it {$2100.00} with the first payment being due XX/XX/XXXX and we now have NOTHING to pay towards our first mortgage payment after waiting XXXX months! We have to be on a XXXX month trial with this new mortgage so if we do not make payment or are late we will lose our home. It seems that is exactly what is about to happen because we have absolutely no way of replacing what Navy Federal took. I will have to get rid of my current XXXX plan and will not be able to XXXX with the XXXX ive seen my whole entire XXXX because i am now unable to pay her the necessary fees before XXXX. Also, this took place XXXX days before my XXXX XXXX XXXX daughters birthday so we also have NOTHING to contribute to her birthday. We had absolutely no food left in the home the day this took place and i was planning on grocery shopping after work. Weve had to have family members come together just to feed the children. I worked so hard to make the funds that they took so that we could comfortably start working towards things and bettering our credit. Even in my last month of XXXX i was taking everyday my workplace had available, barely seeing my family anymore and risking another XXXX XXXX like we experienced last year only to have the XXXX we had snatched from us. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I am trying so hard not to allow that to happen to this XXXX but i dont see how my family will recover from this. This has already started a spiral downhill and i am trying to prepare for us to lose so much. We explained the hardship they would be causing and that my husband had literally just reached out to try to figure things out with them and it got us nowhere. They took everything and then considered the amount they took as a settlement. This is such harsh treatment and i know that the financial hardship caused was not considered at all. The representative i spoke with told me this isnt the normal route Navy Federal takes. He said once the account was switched back they typically would send out letters themselves before taking action. We did not receive anything before this, definitely not a letter explaining their intent to offset. I am aware of our options in this situation as weve been able to speak to a few people about the way the process was handled considering my husband reaching out to work with them just a month ago as well as some of the things we were told during the phone calls but we are hoping to not have to stall things out. I did ask for atleast the funds in the account that were mine to be recovered and that was refused as well. They stated that the system sees it as my husbands funds. He did in fact reach out to THEM about this debt to try to work on paying them and this was the end result. We havent had the funds to do so anytime prior but the entire point of me taking a job was for situations like this. It would a little less harsh had he not reached out to try to figure things out just a month ago. Navy Federal speaks so much of their dedication to XXXX XXXX XXXX XXXX and their families but is capable of ruining one family in the matter of seconds and allowing their representative to be ruthless and cold about it. Mentally i am afraid for both my husband and I. Id also like to add i was not linked to this credit card we just had a joint account together which is the account they drained.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 237XX
Submitted Via: Web
Date Sent: 2023-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A