Date Received: 2024-01-17
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I filled out a 1099A form for Navy Federal, which the IRS accepted on XX/XX/year>. As a result, it has now become a certificate of indebtedness that is considered as income. Please update my account ending in XXXX and confirm that it has been paid as agreed by all third-party agencies and send me copy B so I can properly complete my taxes.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 43228
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Dates XX/XX/XXXX through XX/XX/XXXX, Ive lost my phone at the mall and I had someone charge me over {$2900.00} worth of funds traveling to XXXX XXXX, over XXXX transactions. I didnt receive no notification or anything that my card was being used overseas. I tried to do a dispute but they stated that there was no errror and Ive sent in documentation who used my card information
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33130
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: I noticed that several transactions were deducted from my account on XXXX. I contacted the credit union and informed them that I did not make nor authorize these transactions. The credit union credited my account for the following disputed transactions. However, the credit union failed to credit my account for {$2000.00} that was XXXX XXXX transaction that I did not make. I have never provided anyone my XXXX XXXX information nor authorized an individual ( S ) to transfer money from my account to their account via XXXX XXXX. The credit union informed me that the unauthorized transactions were made from XXXX ( XXXX ) devices. The only access device that I use to make any XXXX XXXX transactions is from my cell phone. I have not given access to my cell phone to anyone. It appears that the credit union has violated Regulation E 12 CFR 1005.11 because they refuse to refund the disputed transactions back to my account that are covered by the Electronic Fund Transfer Act and Regulation E because of the following : * First, the transactions that I disputed met the definition of Electronic Funds Transfer per Regulation E 12 CFR 1005.3 ( b ) ( 1 ) because my transfers of funds were initiated through XXXX access devices that I do not own and dont have access. * Second, my disputed transactions met the definition of an unauthorized EFT per Section 1005.2 ( m ) ( 1 ). 1. Section 1005.2 ( m ) ( 1 ) states that this exclusion does not apply to transfers initiated by a person who obtained access devices through fraud or robbery. * The Official interpretation of Regulation E 12 CFR 1005.2 ( m ) ( 3 ) Access device obtained through robbery of fraud ; states that an unauthorized EFTs includes transfers initiated by a person who obtained the access device from the consumer through fraud or robbery.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: LA
Zip: 70131
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/2023, I deposited a check from my mother ( XXXX XXXX XXXX for the amount of {$500.00}. She banks with XXXX XXXX XXXXXXXX. I bank with Navy Federal. I receive a letter shortly after from Navy Federal that the check could not be paid and the funds were taken out of my account. However, the funds were never returned back to my mother at XXXX XXXX XXXXXXXX. The reason for this was because the account could not be located. The issue is because my mother 's signature on the check overlapped a number. I mobile deposited the check and I'm assuming that the automated deposit system or the incompetent worker behind it misjudged the routing number and made it incorrect by one digit. I notified my mother and she went to her bank to resolve it. Unfortunately, they told her that Navy Federal would have to resolve it on their end. I speak to Navy Federal, and they said that the funds are stuck with the Federal Reserve because they did not receive anything, so they couldn't pay me anything. I notified my mother again, and she went back. Her bank said they couldn't do anything. So I spoke to my bank again. Today, my mom went back to XXXX XXXX XXXX and her bank said that they could not do anything and for me to submit something with my check fraud dept. I spoke to Navy Federal again, and they were unwilling to help me whatsoever. Saying that they couldn't do anything except for advise me on what to do, which is tell my mother to speak to her bank and send me a letter in x amount of business days saying that i didn't receive the funds. Both banks are playing games and I have absolutely no more patience for it. I called the Federal Reserve hoping that they could resolve it, however they said they do not hold any money and to contact you guys. So here I am. Please help.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 275XX
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Dear Consumer Financial Protection Bureau, I am writing to express my deep concern and frustration with the recent handling of my account by Navy Federal Credit Union. As a loyal customer for several years, I believe that my account was unjustly closed without proper notification or explanation. On XX/XX/XXXX, I sent a letter to Navy Federal Credit Union to dispute a billing error of {$5300.00} under 15 U.S.C 1666b. According to securities laws, this amount is only half of what I am owed. I hoped that Navy Federal would investigate my billing error, but instead, they closed my account. This violates 15 U.S.C 1666 ( d ), which prohibits creditors from restricting or closing accounts containing billing errors. They should not have closed my account without notifying me of the impending closure. Moreover, my account was never labeled as disputed. Under Section 611 of the FCRA, consumers have the right to dispute any incomplete or inaccurate information on their credit reports. By law, these disputes must be investigated appropriately to confirm their legitimacy. Navy Federal did not investigate my dispute properly. They simply said that my dispute letter was not a proper form of payment. They continued to demand that I pay the balance, which was the amount I was disputing in the first place. About a week later, I received a call ( after XXXX or XXXX XXXX ) from a Navy Federal representative. She was nice and offered to help me. She stated that I could qualify for a lower interest rate on my credit card because I had been with Navy Federal for multiple years and had made consistent on-time payments. She asked me a series of qualifying questions and told me that I was qualified for a new, lowered interest rate of 3-6 % on my credit card. My payments would also be deferred until XXXX. This was a big difference from my current 18 %. I was so excited to resume making payments of around XXXX XXXX beginning in XXXX since I had been making payments of over XXXX XXXX for a while. To my surprise, I had no idea that my account was already closed! Why did the Navy Federal representative call me then? Was she playing a joke on me? Today, I spoke with a Navy Federal representative who informed me that my account was closed in XXXX. Why was this not disclosed to me? I received no letters, notifications, or correspondence on this matter. The call with the nice lady was recorded when she told me about my approval for a lower interest rate and deferred payments until XXXX. I love Navy Federal Credit Union, but my rights have been violated in so many ways. They are sharing my nonpublic information with non-affiliates despite my letter to opt-out sent months prior. This inaccurate and erroneous information shows up on my credit report. This is a violation of 16 C.F.R 313 Privacy of Consumer Financial Information and 15 U.S.C 6802, which prohibits financial institutions from disclosing nonpublic personal information to a non-affiliated third party ( XXXX, XXXX, XXXX, XXXX XXXX XXXX, and XXXX are third parties ). Along with a clear violation of their privacy agreement with me in which they state that they won't provide my creditworthiness information to non-affiliated third parties, their disregard has resulted in me having a lower credit score, resulting in even higher interest rates on loans and lines of credit. It has also contributed to the denial of credit and lending opportunities for me. This is a violation of my rights under the Privacy Act of XXXX. This also violates 15 U.S.C 1681 - FCRA Section 602, which states that I have the right to privacy, and FCRA Section 604, which states that a consumer reporting agency can not furnish an account without my written consent. I did not provide consent to Navy Federal to share my information with non-affiliates or report inaccurate information. Also, Navy Federal is reporting late payments on my consumer file, which is a violation of 15 U.S.C 1666b. This law states that a creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose. I am a federally protected consumer who is subject to all claims and defenses that I could assert against a creditor who performs unfair or deceptive acts or practices under 16 C.F.R. section 433. In conclusion, since my consumer rights have been violated in numerous ways, I am contacting the CFPB. I hope that they can help Navy Federal and me come to a satisfying agreement for both of us. I also hope that they can assist me in rectifying this situation expeditiously to restore my credit, and any damage that has been done, and move forward on a more positive note. -- - Please let me know if you need any further assistance.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 764XX
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-15
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: Hello, I am resubmitting this complaint as no actions were taken and the complaint is about federally protected activity and consumer rights i.e wire transfer, sending back ACH payments to pay debt owed, i.e. refusal to take payment to cause negative impact on consumer etc. 1 ) I have attached proof where i set up an ach payment, it hit the account and nfcu sent it back due to the status of the account. they are not restricting access, they are preventing me from paying. Please see the attached document I printed from the account today after i tried to pay {$73.00} on the credit card and {$100.00} on the line of credit. per my prior complaint XXXX. They sent an email claiming insufficient funds but if you look at the account statement you will see where the funds were deposited and credited back to the originating account. I have attached the nfcu statement and the originating account statement showing the funds were available and transfered and were returned by nfcu. 2 ) Regulation E protects me from unauthorized electronic transfer from my money market account .The Electronic Funds Transfer Act ( EFTA ) 1 requires a financial institution to conduct a reasonable investigation when a consumer disputes a transaction. They did not do that. If so they would find that their branch agent cashed that check. Once that was done they forfeited the ability or right to stop the check, they assumed the liability under federal law. the dispute became between them & XXXX. same as with XXXX, they took funds from my account. I disputed that along with the check. NFCU reversed avis but not the cash they stole from my account after their agent cashed the check,. I Went to nfcu and cashed a check. I deposited cash into my money market. They waited two weeks and removed XXXX from my account. No check was stopped as the check was cashed before any funds wwas deposited. I have already complained and this bereau allowed the bank to come back with a long gas lighting response. Please reference complaint XXXX My concern was not addressed. I sent detailed explanation and proof to back up what I am saying. You can see in the bank statement where there was a branch deposit, you will see the movement of cash. Two weeks later they took cash from my money market account. They have done this three times, move money from money market account. there are rules that govern that account protected by the CFPB among other things. I attached the letter where they admitted they were wrong with XXXX and other supporting documents to the other complaint. Thank you in advance very respectfully XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 322XX
Submitted Via: Web
Date Sent: 2024-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-16
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: XXXX and Navy Federal have violated my privacy by sharing my private/ non public personal information without my consent and have not disclosed how I can exercise a non disclosure option per 15 USC 1681. Chase and Navy Federal have stated they do not share with non affiliates, however, my information has been given directly to XXXX XXXX XXXX without my consent. XXXX and Navy federal have stated they do not share with third parties, however, early warning services is a third party. Under the Privacy act of 1974, I have the right to be protected against unwarranted invasion of their privacy resulting from the collection, maintenance, use, and disclosure of their personal information. 15 U.S. Code 1681- Congressional findings and statement of purpose ( a ) Accuracy and fairness of credit reporting The Congress makes the following findings : ( 1 ) The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system. ( 2 ) An elaborate mechanism has been developed for investigating and evaluating the credit worthiness, credit standing, credit capacity, character, and general reputation of consumers. ( 3 ) Consumer reporting agencies have assumed a vital role in assembling and evaluating consumer credit and other information on consumers. ( 4 ) There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. ( b ) Reasonable procedures It is the purpose of this subchapter to require that consumer reporting agencies adopt reasonable procedures for meeting the needs of commerce for consumer credit, personnel, insurance, and other information in a manner which is fair and equitable to the consumer, with regard to the confidentiality, accuracy, relevancy, and proper utilization of such information in accordance with the requirements of this subchapter. ( Pub. L. 90321, title VI, 602, as added Pub. L. 91508, title VI, 601, Oct. 26, 1970, 84 Stat. 1128. ) 15 U.S. Code 6802 - Obligations with respect to disclosures of personal information ( a ) Notice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title. ( b ) Opt out ( 1 ) In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option. ( 2 ) Exception This subsection shall not prevent a financial institution from providing nonpublic personal information to a nonaffiliated third party to perform services for or functions on behalf of the financial institution, including marketing of the financial institutions own products or services, or financial products or services offered pursuant to joint agreements between two or more financial institutions that comply with the requirements imposed by the regulations prescribed under section 6804 of this title, if the financial institution fully discloses the providing of such information and enters into a contractual agreement with the third party that requires the third party to maintain the confidentiality of such information. ( c ) Limits on reuse of information Except as otherwise provided in this subchapter, a nonaffiliated third party that receives from a financial institution nonpublic personal information under this section shall not, directly or through an affiliate of such receiving third party, disclose such information to any other person that is a nonaffiliated third party of both the financial institution and such receiving third party, unless such disclosure would be lawful if made directly to such other person by the financial institution. ( d ) Limitations on the sharing of account number information for marketing purposes A financial institution shall not disclose, other than to a consumer reporting agency, an account number or similar form of access number or access code for a credit card account, deposit account, or transaction account of a consumer to any nonaffiliated third party for use in telemarketing, direct mail marketing, or other marketing through electronic mail to the consumer. ( e ) General exceptions Subsections ( a ) and ( b ) shall not prohibit the disclosure of nonpublic personal information ( 1 ) as necessary to effect, administer, or enforce a transaction requested or authorized by the consumer, or in connection with ( A ) servicing or processing a financial product or service requested or authorized by the consumer ; ( B ) maintaining or servicing the consumers account with the financial institution, or with another entity as part of a private label credit card program or other extension of credit on behalf of such entity ; or ( C ) a proposed or actual securitization, secondary market sale ( including sales of servicing rights ), or similar transaction related to a transaction of the consumer ; ( 2 ) with the consent or at the direction of the consumer ; ( 3 ) ( A ) to protect the confidentiality or security of the financial institutions records pertaining to the consumer, the service or product, or the transaction therein ; ( B ) to protect against or prevent actual or potential fraud, unauthorized transactions, claims, or other liability ; ( C ) for required institutional risk control, or for resolving customer disputes or inquiries ; ( D ) to persons holding a legal or beneficial interest relating to the consumer ; or ( E ) to persons acting in a fiduciary or representative capacity on behalf of the consumer ; ( 4 ) to provide information to insurance rate advisory organizations, guaranty funds or agencies, applicable rating agencies of the financial institution, persons assessing the institutions compliance with industry standards, and the institutions attorneys, accountants, and auditors ; ( 5 ) to the extent specifically permitted or required under other provisions of law and in accordance with the Right to Financial Privacy Act of 1978 [ 12 U.S.C. 3401 et seq. ], to law enforcement agencies ( including the Bureau of Consumer Financial Protection [ 1 ] a Federal functional regulator, the Secretary of the Treasury with respect to subchapter II of chapter 53 of title 31, and chapter 2 of title I of Public Law 91508 ( 12 U.S.C. 19511959 ), a State insurance authority, or the Federal Trade Commission ), self-regulatory organizations, or for an investigation on a matter related to public safety ; ( 6 ) ( A ) to a consumer reporting agency in accordance with the Fair Credit Reporting Act [ 15 U.S.C. 1681 et seq. ], or ( B ) from a consumer report reported by a consumer reporting agency ; ( 7 ) in connection with a proposed or actual sale, merger, transfer, or exchange of all or a portion of a business or operating unit if the disclosure of nonpublic personal information concerns solely consumers of such business or unit; or ( 8 ) to comply with Federal, State, or local laws, rules, and other applicable legal requirements ; to comply with a properly authorized civil, criminal, or regulatory investigation or subpoena or summons by Federal, State, or local authorities ; or to respond to judicial process or government regulatory authorities having jurisdiction over the financial institution for examination, compliance, or other purposes as authorized by law. ( Pub. L. 106102, title V, 502, Nov. 12, 1999, 113 Stat. 1437 ; Pub. L. 111203, title X, 1093 ( 2 ), July 21, 2010, 124 Stat. 2095. ) 15 USC 6803. Disclosure of institution privacy policy ( a ) Disclosure required At the time of establishing a customer relationship with a consumer and not less than annually during the continuation of such relationship, a financial institution shall provide a clear and conspicuous disclosure to such consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, of such financial institution 's policies and practices with respect to- ( 1 ) disclosing nonpublic personal information to affiliates and nonaffiliated third parties, consistent with section 6802 of this title, including the categories of information that may be disclosed ; ( 2 ) disclosing nonpublic personal information of persons who have ceased to be customers of the financial institution; and ( 3 ) protecting the nonpublic personal information of consumers. Such disclosures shall be made in accordance with the regulations prescribed under section 6804 of this title. ( b ) Information to be included The disclosure required by subsection ( a ) of this section shall include- ( 1 ) the policies and practices of the institution with respect to disclosing nonpublic personal information to nonaffiliated third parties, other than agents of the institution, consistent with section 6802 of this title, and including- ( A ) the categories of persons to whom the information is or may be disclosed, other than the persons to whom the information may be provided pursuant to section 6802 ( e ) of this title ; and ( B ) the policies and practices of the institution with respect to disclosing of nonpublic personal information of persons who have ceased to be customers of the financial institution ; ( 2 ) the categories of nonpublic personal information that are collected by the financial institution ; ( 3 ) the policies that the institution maintains to protect the confidentiality and security of nonpublic personal information in accordance with section 6801 of this title ; and ( 4 ) the disclosures required, if any, under section 1681a ( d ) ( 2 ) ( A ) ( iii ) of this title. ( Pub. L. 106102, title V, 503, Nov. 12, 1999, 113 Stat. 1439. ) 15 USC 6804. Rulemaking ( a ) Regulatory authority ( 1 ) Rulemaking The Federal banking agencies, the National Credit Union Administration, the Secretary of the Treasury, the Securities and Exchange Commission, and the Federal Trade Commission shall each prescribe, after consultation as appropriate with representatives of State insurance authorities designated by the National Association of Insurance Commissioners, such regulations as may be necessary to carry out the purposes of this subchapter with respect to the financial institutions subject to their jurisdiction under section 6805 of this title. ( 2 ) Coordination, consistency, and comparability Each of the agencies and authorities required under paragraph ( 1 ) to prescribe regulations shall consult and coordinate with the other such agencies and authorities for the purposes of assuring, to the extent possible, that the regulations prescribed by each such agency and authority are consistent and comparable with the regulations prescribed by the other such agencies and authorities. ( 3 ) Procedures and deadline Such regulations shall be prescribed in accordance with applicable requirements of title 5 and shall be issued in final form not later than 6 months after November 12, 1999. ( b ) Authority to grant exceptions The regulations prescribed under subsection ( a ) of this section may include such additional exceptions to subsections ( a ) through ( d ) of section 6802 of this title as are deemed consistent with the purposes of this subchapter. ( Pub. L. 106102, title V, 504, Nov. 12, 1999, 113 Stat. 1439. ) 15 U.S. Code 6805 - Enforcement ( a ) In general Subject to subtitle B of the Consumer Financial Protection Act of 2010 [ 12 U.S.C. 5511 et seq. ], this subchapter and the regulations prescribed thereunder shall be enforced by the Bureau of Consumer Financial Protection, the Federal functional regulators, the State insurance authorities, and the Federal Trade Commission with respect to financial institutions and other persons subject to their jurisdiction under applicable law, as follows : ( 1 ) Under section 1818 of title 12, by the appropriate Federal banking agency, as defined in section 1813 ( q ) of title 12, in the case of ( A ) national banks, Federal branches and Federal agencies of foreign banks, and any subsidiaries of such entities ( except brokers, dealers, persons providing insurance, investment companies, and investment advisers ) ; ( B ) member banks of the Federal Reserve System ( other than national banks ), branches and agencies of foreign banks ( other than Federal branches, Federal agencies, and insured State branches of foreign banks ), commercial lending companies owned or controlled by foreign banks, organizations operating under section 25 or 25A of the Federal Reserve Act [ 12 U.S.C. 601 et seq., 611 et seq. ], and bank holding companies and their nonbank subsidiaries or affiliates ( except brokers, dealers, persons providing insurance, investment companies, and investment advisers ) ; ( C ) banks insured by the Federal Deposit Insurance Corporation ( other than members of the Federal Reserve System ), insured State branches of foreign banks, and any subsidiaries of such entities ( except brokers, dealers, persons providing insurance, investment companies, and investment advisers ) ; and ( D ) savings associations the deposits of which are insured by the Federal Deposit Insurance Corporation, and any subsidiaries of such savings associations ( except brokers, dealers, persons providing insurance, investment companies, and investment advisers ). ( 2 ) Under the Federal Credit Union Act [ 12 U.S.C. 1751 et seq. ], by the Board of the National Credit Union Administration with respect to any federally insured credit union, and any subsidiaries of such an entity. ( 3 ) Under the Securities Exchange Act of 1934 [ 15 U.S.C. 78a et seq. ], by the Securities and Exchange Commission with respect to any broker or dealer. ( 4 ) Under the Investment Company Act of 1940 [ 15 U.S.C. 80a1 et seq. ], by the Securities and Exchange Commission with respect to investment companies. ( 5 ) Under the Investment Advisers Act of 1940 [ 15 U.S.C. 80b1 et seq. ], by the Securities and Exchange Commission with respect to investment advisers registered with the Commission under such Act. ( 6 ) Under State insurance law, in the case of any person engaged in providing insurance, by the applicable State insurance authority of the State in which the person is domiciled, subject to section 6701 of this title. ( 7 ) Under the Federal Trade Commission Act [ 15 U.S.C. 41 et seq. ], by the Federal Trade Commission for any other financial institution or other person that is not subject to the jurisdiction of any agency or authority under paragraphs ( 1 ) through ( 6 ) of this subsection. ( 8 ) Under subtitle E of the Consumer Financial Protection Act of 2010 [ 12 U.S.C. 5561 et seq. ], by the Bureau of Consumer Financial Protection, in the case of any financial institution and other covered person or service provider that is subject to the jurisdiction of the Bureau and any person subject to this subchapter, but not with respect to the standards under section 6801 of this title. ( b ) Enforcement of section 6801 ( 1 ) In general Except as provided in paragraph ( 2 ), the agencies and authorities described in subsection ( a ), other than the Bureau of Consumer Financial Protection, shall implement the standards prescribed under section 6801 ( b ) of this title in the same manner, to the extent practicable, as standards prescribed pursuant to section 1831p1 ( a ) of title 12 are implemented pursuant to such section. ( 2 ) Exception The agencies and authorities described in paragraphs ( 3 ), ( 4 ), ( 5 ), ( 6 ), and ( 7 ) of subsection ( a ) shall implement the standards prescribed under section 6801 ( b ) of this title by rule with respect to the financial institutions and other persons subject to their respective jurisdictions under subsection ( a ). ( c ) Absence of State action If a State insurance authority fails to adopt regulations to carry out this subchapter, such State shall not be eligible to override, pursuant to section 1831x ( g ) ( 2 ) ( B ) ( iii ) of title 12, the insurance customer protection regulations prescribed by a Federal banking agency under section 1831x ( a ) of title 12. ( d ) Definitions The terms used in subsection ( a ) ( 1 ) that are not defined in this subchapter or otherwise defined in section 1813 ( s ) of title 12 shall have the same meaning as given in section 3101 of title 12.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 95834
Submitted Via: Web
Date Sent: 2024-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-15
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Navy Federal Credit union acct # XXXX failed to provide proof of this account is XXXX XXXX XXXX account with a physical signature for this account. This a violation of 15 usc 1681b for that I didn't consent to this account being reported. Also Navy Federal has failed to validate this account is mines under 15 usc 1692 g validations of debts. I also found that Navy Federal Credit union XXXX and XXXX have been been selling my debt as securities and making profit according to the Sec filings that's filed without my permission. This is also a violation for my consumer rights under 15 USC 1348 which is Securities and commodities fraud
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2024 I made a mobile deposit in the amount of {$25000.00} in the form of a cashiers check into my Navy Federal checking account. This was a third party check. Prior to making the deposit because it was a third party check I called and asked the bank if there were any special or additional tasks that I would have to complete, I was informed by the customer service representative that I just needed to make sure that the other party had signed it and that I had signed it, and that the third party wrote on the back of the check " pay to the order of XXXX XXXX. I did as they asked. I was told by the bank that they needed a hand written letter from myself and the third party explaining the circumstances of the check along with a copy front and bank of both of our ID 's. I sent in this information to them. They told me that they denied my request and had me fill out another form. I had done this as well. Every time I call in to check the status of the deposit they tell me they need me to send in more documentation and letters. I spoke with the issuing bank and they had told me that the cashiers check had been redeemed and paid out to my account on XX/XX/XXXX. The funds have cleared and I have sent in all the necessary/ requested documentation, and they keep sending me on endless tasks. I don't know what else I can do.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WI
Zip: 543XX
Submitted Via: Web
Date Sent: 2024-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-15
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Credit card Accounts was opened up in my name without my consent potentially identity theft from Navy Federal I am in process of police report I sent in a Declaration of XXXX form already and I ask that these items be removed immediately under 15 U.S code 1681s2 - Responsibilities. 1692
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33056
Submitted Via: Web
Date Sent: 2024-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A