Date Received: 2023-11-02
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I applied for an auto loan and relieved a check in my name to buy the car. I found a truck I liked which ended up being a lemon, The loan was never returned and was left to me during covid. The original rate on the truth in lending statement was at 7.19 % which was an affordable payment. After 6 months There was no title to be sent in as collateral they then changed the interest rate to 18 % making it ver unaffordable to continue paying this back. The payment used to be XXXX then jumped to XXXX. I payed this for the last XXXX years and the loan has not moved an inch but as a matter of fact gotten worse with having to defer payments and push them to the back of the loan. this has been nothing but a nightmare ruining my credit. The loan is still currently being reported to my credit as an auto loan but there is no auto. because of this no bank will approve me for a car to even find a job. the Interest rate increase made it impossible to keep up with. I have contacted Navy federal they refuse to help me they do not want to lower the rate they refuse to alter the loan toa personal and inorder to settle they want me to come up with XXXX right away and give me a XXXXXXXX XXXX plan of 12 months to remain paying additional XXXX / XXXX month XXXX per month IMPOSSIBLE
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NJ
Zip: 07631
Submitted Via: Web
Date Sent: 2023-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-02
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have XXXX accounts with navy federal credit union, XXXX XXXX and XXXX XXXX and I spoke with them about payment extensions when I was in the hospital for XXXX. I was able to get the extensions but they have reported missed payments to the credit reporting bureaus.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MS
Zip: 391XX
Submitted Via: Web
Date Sent: 2023-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-02
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I have been an account holder for over a decade. I have always paid my bill as agreed, which is due monthly on the XXXX. On XX/XX/XXXX, I went to pay my bill online as I do every month. I noticed that instead of the ~ $ XXXX bill I was planning to pay towards, the bill was over $ XXXX, and immediately began to research the charges on the account. I observed that on XX/XX/XXXX, a {$2.00} charge was made at a local XXXX, and on XX/XX/XXXX a {$7200.00} cash advance was made at a branch. I navigated to the websites fraud claim reporting system and immediately reported the fraudulent activity, since neither of the charges were authorized by me. The bank removed the charges and began their investigation. In the interim, I discovered that the charges were made on the card that belongs to my authorized user, who is my nephew. Since my authorized user was out of town at the time of the charges due to being in a training camp, after speaking with him, and confirming he had never used nor received the card, I questioned my brother, who has the same name as my authorized user. My brother straightway indicated that he had gone into both the XXXX and the branch and had in fact made the charges on what he believed to be HIS card. He indicated that he had previously applied for a card with the same institution and was under the impression that the card he was using was his. He further stated that he went into the branch with his own ID and was never questioned about his identity. Until I mentioned the situation with my card and my authorized user, he still was under the impression that he was in possession of his own card. The bank subsequently reversed the credit and put both charges plus interest back on my card. I informed the bank that they did not verify the party at the branch, because had they done so, they would have realized that although the party has the same first and last name, their date of birth is not the same. I told the XXXX on XXXX of many phone calls made to the institution, that they made a mistake and gave a huge cash advance to a non-authorized party against my account. They refused to own up to their mistake, and instead accused myself and my authorized user of sending the wrong party into the branch to make a cash advance. They are now not only charging me for their mistaken {$7200.00} cash advance, but also the interest involved, which is very expensive. I have been going back and forth with the institution for several months, and they refuse to acknowledge their error. Both parties have the same first and last name, but my authorized user is solely my nephew and not my brother. Their date of birth is very similar. The one being XX/XX/XXXX ( which is my authorized users dob ) and the other being XX/XX/XXXX ( which is my brothers XXXX ). They did not follow sound " know your customer '' procedures, and as a result, they put my account, and my finances in jeopardy, and are creating a severe hardship for me in keeping up with the much higher payments associated with these unauthorized charges. The bank needs to be held accountable for their error and not charge me, a long-standing customer with their mistake. They are now reporting this higher balance to the bureaus after being made aware of their mistake. They refuse to acknowledge, and now with the higher balance on this credit card, my score has dropped XXXX points. This is a violation of my rights as a consumer, and a violation of accurate reporting. Please help me with this egregious treatment. Because it is the bank 's negligence in verifying the customer that entered the bank, which has caused me this hassle and expense.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 27545
Submitted Via: Web
Date Sent: 2023-11-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-02
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: I need my car I just started back working but I need my payments to be lowered right now abd the interest is killing me. I cant even afford to maintain the car right now. Anything helps.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30344
Submitted Via: Web
Date Sent: 2023-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-02
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: Ive been trying to keep up but the interest rates Ill never catch up.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30344
Submitted Via: Web
Date Sent: 2023-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-02
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Application denials
Consumer Complaint: I applied for a mortgage loan with the Navy Federal Credit Union Bank. I got denied. I disapproved what they wrote on my credit report. I want this to be fixed as soon as possible. Thank you Your Credit Score : XXXX Date Credit Score Created : XX/XX/ Range of Possible Credit Scores : XXXX - XXXX Top key factors adversely affecting your credit score : 1. Lack of real estate-secured loan information 2. Not enough balance paid down over time on revolving accounts 3. Balances on personal installment accts too high compared to loan amts 4. Too high proportion of balances from bankcards
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OK
Zip: 73521
Submitted Via: Web
Date Sent: 2023-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: XXXX XXXX unlawfully collected all money from my account on XX/XX/XXXX before resolution of the billing errors that they received. They were not supposed to collect until resolution of the billing error but no resolution was reached. They sent a letter on XX/XX/XXXX ( still after they collected and left my accounts with XXXX $ ) replying to me with nothing but statements so I then requested documentary evidence as defined in the XXXX and XXXXXXXX XXXX that they are required to follow. They never sent it. I have sent them a total of 4 notices and they are all the same responses. They sent an agreement without my signature, ( one that I can go online and print ), and statements. None of this proves a debt to be valid. They also unlawfully closed my account after receiving a legal notice of rescission of all past, present, and future security interest, proceeds from any insurance they applied to on my behalf, & the right to repo my car. They have taken adverse action against me, they are unlawfully reporting me late on my payments, even though they received 2 endorsed instruments for the obligation that they never returned even when I asked for them back, therefore lawfully they accepted them. I continue to receive generic responses instead of someone actually addressing the issue. They are also committing securities fraud because they are supposed to be nonprofit organizations yet they transfer their securities to XXXX which is registered under the SEC. They have also criminally mislabeled documents to hide evidence of them unlawfully collecting. I informed them of how they collected on XX/XX/XXXX unlawfully, thankfully I screenshot the proof first because that transaction no longer shows on my statements. The proceeds were never returned either. I attached the screenshot from today XX/XX/XXXX vs the older screenshot that shows them collecting XXXX $ on XX/XX/XXXX. They also collected over XXXX $ from my paycheck on XX/XX/XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20744
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Dear XXXX XXXX XXXX XXXX XXXX at Navy Federal Credit Union , I have recently become aware of a claim being made against ( XXXX XXXX ) by the attached correspondence from Navy Federal Credit Union . Please provide proof of your Legal and/or Equitable chose in action ( YOUR RIGHT TO HAVE A CERTAIN SUM OF MONEY PAID ON DEBT ) upon seven ( 7 ) days of receipt of this notice. I am also requesting the governing Trust Instrument. Thank you for your prompt consideration and understanding of the agreement in good faith. Sincerely, XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30127
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Navy Federal Credit Union ( NFCU ) online auto loan. I was on their website and used their interface to calculate different rates for a potential auto loan on XXXX XX/XX/2023. I deliberately did not submit a request for loan approval. ( This is recognized by NFCU ). 12 days later I received an email from NFCU explaining that I have been approved for a {$27000.00} auto loan that I never submitted. I immediately called to NFCU to address the situation and was told the loan would be canceled, but have not received any follow up email confirmation. I was forced to go to NFCU in person and get written confirmation this loan was indeed canceled. As a result, my credit score was pulled without my consent and I am concerned that my credit score will be affected by NFCU 's lack of control over loan approvers.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 23456
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: Went to the XXXX XXXX XXXX.Ordered XXXX item that cost {$20.00}. Left bar. Saw my card was charged for {$110.00} dollars. Asked the business to provide a Reciept. Reciept provided had wrong items ordered {$57.00} and a tip of {$53.00} dollars. The signature was not mine. Navy federal which has hundreds of examples of my signature says its closed and wont provide me the document they used to say it was correct or they attempt to place me on hold for XXXX hours. XXXX XXXX XXXX XXXX would not refund my money. I informed the person I spoke with that someone had forged my signature and they attempted to check the cameras. They said the camera was unable to go back that far. I have XXXX witnesses willing to provide a sworn statement. Below is a copy of my signature on my drivers license and the Reciept with the forged signature
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30701
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A