Date Received: 2022-05-18
Issue: Getting a loan
Subissue: Confusing or misleading advertising
Consumer Complaint: On Monday, XX/XX/2022, I was shopping for student loan refinance rates. Many lenders will provide refinance quotes without doing a hard credit inquiry. I was trying to determine if Navy Federal did the same. After finding an article published by Navy Federal at this url, XXXX XXXX XXXX I felt secure in obtaining refinance quotes from Navy Federal without them conducting a hard credit inquiry. I thought, " Surely Navy Federal wouldn't publish an article that states that it is a myth that getting a refinance quote hurts your credit score and then conduct a hard inquiry when someone applies to them for refinancing quotes. '' I hit " Apply Now '' on their student loan refinancing webpage and entered estimates of my income and assets and then was presented with rates subject to change based on a complete credit application/pull. I did not move forward with any of the quoted rates or with this so-called " application. '' It turns out, Navy Federal did conduct a hard inquiry. The terms I agreed to when I submitted this " application '' authorized Navy Federal and/or their third-party vendor ( XXXX ) to obtain a personal credit profile from a credit bureau '' for `` credit pre-authorization. " The article published by Navy Federal is extremely deceptive. As are the terms I agreed to in obtaining refinance quotes because " pre-qualification '' does not translate to a hard credit inquiry in the general and logical sense. This language is ambiguous and should be construed against the drafter of these terms.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 32250
Submitted Via: Web
Date Sent: 2022-05-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-18
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Someone used my daughter account to do a transfer of funds and it took over XXXX out of my childs account the said they said they were working on this back in XXXX we have contacted numerous times and as of today they said they have to many claims and have not worked on it and they need to give my child back her money they are discriminating against her age.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 31313
Submitted Via: Web
Date Sent: 2022-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-18
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I closed on my home on XX/XX/22 with Navy Federal. I brought up multiple concerns I had with closing costs greatly varying from my final loan estimate that I received before closing and at closing via email, phone, and in-person. Navy Federal refused to acknowledge or correct my concerns. On XX/XX/22, I received a letter giving a post closing lender credit of {$1500.00} due to the errors I had noticed before closing, while this lender credit does help to close the gap between loan estimate and closing disclosure, it doesn't resolve all of the issues. The following costs changed from my final loan estimate received on XX/XX/22 to my closing disclosure received XX/XX/22 : My capital contribution for my XXXX and XXXX XXXX XXXX by {$1500.00}, this is what I assume the XX/XX/22 letter was regarding. An additional fee of {$150.00} was added " Title - Document Prep '' this fee was not on my loan estimate and since I chose to use Navy Federal Title it is not allowed from being added between loan estimate and closing disclosure. {$150.00} discrepancy My " Title - Lenders Coverage Prem '' increased from {$1900.00} at loan estimate to {$1900.00} at closing disclosure, which is not allowed since I utilized Navy Federal Title. {$18.00} discrepancy My transfer taxes increased from {$4800.00} at loan estimate to {$7100.00} at closing disclosure. This is not allowed to occur since Navy Federal had already reviewed my purchase contract before receiving the final loan estimate. {$2200.00} discrepancy This is a total discrepancy between loan estimate and closing disclosure of {$2400.00} when accounting for the {$1500.00} post closing lender credit already received.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 22033
Submitted Via: Web
Date Sent: 2022-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-18
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: The website shows reates as low as 4.125 %. I have near perfect credit ( lowest score XXXX ) have 20 % down ( documented funds for more ), yet the offer came in at 5.375 %. I asked why and was told they would rate match, yet they came back with the same rate even though another company offered 4.5 %. I have asked for an explanantion as to why they would offer such a high rate
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 752XX
Submitted Via: Web
Date Sent: 2022-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I made a complaint against Navy Federal Credit Union against unfair tactics to collect debt on XX/XX/XXXX. They locked me out of all online accounts, to include my mortgage. This time they are going after my VA Mortgage. As of XX/XX/XXXX, they are once again not sending mortgage payment statements. They also failed to post my mailed check for payment for XX/XX/XXXX mortgage. This check was sent via XXXX XXXX XXXX ( XXXX ). I called a Navy Federal Credit Union mortgage XXXX on XX/XX/XXXX to inquire about payment and statement status. My check sent from a non-profit organization that is tied to the United States XXXX has, for some reason, not been received or been posted. I asked why I haven't been receiving statements, like in the past, and the mortgage XXXX was unable to access the mortgage statement for XXXX and informed me it hasn't been sent out yet. Why do they ( Mortgage XXXX ) not have access and why has my XXXX statement not been sent yet? Navy Federal Credit Union is now messing with a governmental agency ( the XXXX XXXX ) and a non-profit organization, XXXX XXXX XXXX, that has close ties the XXXX. XXXX has paid for my mortgage for XX/XX/XXXX via check and sent via the paystub on the XX/XX/XXXX statement. I have continued NO ACCESS to my Navy Federal online account to handle and pay for my mortgage. Navy Federal is continuing to fail to follow the XXXX order listed below : https : XXXX Specifically from that order and is my situation : " Illegally froze members access to their accounts. I will work with these agencies to take action against Navy Federal, if there is no resolution for my VA XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NV
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-18
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit Reporting act Navy Federal Account ending in XXXX has violated my rights. 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit account under an open end consumer credit plan as late for any purpose.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: After depositing 5 checks into the Navy Federal Credit Union Accounts... 1 XXXX 2 XXXX 3 XXXX 4 XXXX 5 XXXX The bank is totally mislead... My retirement from XXXX is due to deposit on XX/XX/22 Is pending and the Navy Federal Credit Union replied that... Some guy... ( who doesn't exist will continue the access of my online account ant my access via my dell.. If your office can apply necessary action... reconnect the account with my XXXX XXXX account... Your proffessionalism would be greatly appreciated...
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 14620
Submitted Via: Web
Date Sent: 2022-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-16
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Hello, I have unauthorized inquiries being furnished on my credit report. I am requesting that they are disputed and removed off of my credit report. Creditor name & Date XXXX XXXX XXXX XXXX XXXX - XX/XX/XXXX Navy Federal CR Union XXXX XX/XX/XXXX Navy Federal CR Union - XX/XX/XXXX Navy FCU - XX/XX/XXXX XXXX XXXX - XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX - XX/XX/XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NJ
Zip: 07050
Submitted Via: Web
Date Sent: 2022-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-15
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: This is related to Complaint XXXX, Unauthorized transfers on unverified debt. NAVY FEDERAL CREDIT UNION alleged I owed XXXX and used amounts from my checking account towards this balance after I directly asked for clarification regarding the credit section of the statement. Today I noticed that the amount has decreased to XXXX approx. without any explanation. I did in fact do a complaint regarding the transfers and I do expect to get a written explanation concerning the transfers. NAVY FEDERAL CREDIT UNION, ( NFCU ) is not abiding by the law and must be held accountable for their grave fiduciary failure in regards to financial accounts. Thank you.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-14
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Many inquires were made that I dont recognize and the dates are all different
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33542
Submitted Via: Web
Date Sent: 2022-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A