Date Received: 2022-10-19
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Paid off my closed credit card on XX/XX/XXXX via a real estate settlement check. On XX/XX/XXXX I noticed online that the payoff was an overage in the amount of {$160.00}. Therefore I request NFCU to transfer the overage to my checking account. The response was that there will be a " 14-day hold '' on the credit balance, AND that interest would be charged. This is the response : " Please keep in mind that balance transfer interest is charged from the date of the transfer until the balance transfer is paid in full. Interest will be charged for the balance transfer balance from XX/XX/XXXX through XX/XX/XXXX on XX/XX/XXXX when your next statement is issued. '' My request had nothing to do with credit card balance transfers! The credit card was a NFCU credit card that was closed years ago. The payoff was more than was due so there was an overage. I only wanted the overage credited to my checking account. As of today the overage minus their interest charge remains on a closed credit card account. On XX/XX/XXXX an interest charge of {$25.00} was debited from the credit card overage! This was interest for an account with a {$0.00} balance as of XX/XX/XXXX. Furthermore, a new request for the transfer of the overage to my checking account had to be made after XXXX. I was not going to make a new request since the full amount of the overage had been debited for a {$0.00} balance. As of this date the " reduced '' overage remains in the credit card account.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20744
Submitted Via: Web
Date Sent: 2022-10-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-18
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit reporting act this creditor has violated my rights. Under 15USC 1681 section 602 states I have the right to privacy. 15 usc 1681 section 604a section 2, it also states that the consumer reporting agency can not furnish an account without my written instructions. Under 15 usc 1666b a creditor may not treat a payment on a credit card account under an open and consumer credit plan as late for any purpose.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NV
Zip: 89081
Submitted Via: Web
Date Sent: 2022-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-18
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: To whom it concern, Navy Federal Credit union has violated dodd frank act by preventing access to comsumer accounts for delinquency payments on credit card and personal loan which has caussed my account to be in the netgative. However Navy Federal Credit Union has been reporting late payment to the credit bureau as 30/90/ days pass due, also show that the accounts been closed. Under section SS169 ( a ) prevents this ( 15 USC 166 ( h ) Bank can not offset credit card debt with funds in your bank account As the act states, your credit card issuer may not take any action to offset the debt you have on the credit card with funds you have on deposit with the bank. I ask that your agency please look into the matter. Thank you
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TN
Zip: 38125
Submitted Via: Web
Date Sent: 2022-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-19
Issue: Can't contact lender or servicer
Subissue:
Consumer Complaint: I'm filling this complaint because I asked Navy Federal CREDIT UNION to verify and Validate the alleged debt for Account # XXXX for {$8000.00} they allege are asking me to pay, and I have sent several letters and got no compliance on the verifying the debt.
Company Response:
State: NY
Zip: 10027
Submitted Via: Web
Date Sent: 2022-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-17
Issue: Problem when making payments
Subissue:
Consumer Complaint: Someone logged in my navy federal account and signed for a loan under my name. I filled out a form with them but they said it was still my loan to pay. It was opened in 2020 and is now charged off.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 31907
Submitted Via: Web
Date Sent: 2022-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-17
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the Fair Credit Reporting Act, creditors have violated my rights under 15 U.S.C 1681 SEC 602 states 'I have the rights to privacy ''. 15 U.S.C 1681 SEC 604a SEC 2 " A consumer report agency can not furnish an account without my written instructions ''. Under 15 U.S.C 1666b, a creditor may not treat a payment on credit card account under an open end consumer credit plan as late for any purpose.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20877
Submitted Via: Web
Date Sent: 2022-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-17
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I have continued to dispute the accounts ending XXXX and XXXX for accuracy and completeness. My social security number and electronic/wet signature gave value to the consumer transactions. Navy Federal continues to say that they have " loaned '' me money and I am responsible for repaying them. A bank is unable to make loans per 12 USC 83. This account was paid with the use of my social security number and when I gave a financial asset according to 12 CFR 360.6 ( 2 ). Navy Federal has also taken security interest in this asset. Payment for these accounts were already made according to 26 CFR 15a.453-1 ( 3 ). As banks are not able to loan money, Navy Federal has failed to explain how they loaned me money. I have continued to ask for documentary evidence as to the accounting records and they keep sending statements. Statements are not an accurate accounting capture. The reporting of late payments of an extension of credit when these accounts are already paid for is inaccurate and false. Navy Federal received a finance charge for each credit transaction. The finance charge is defined as the sum of all charges and covers any late payment and or defaults on the transaction. Navy Federal is required to provide me with disclosures in order to furnish my non-public, personal information to non-affiliated 3rd parties. I have the right to opt out of the reporting of my non-public information to a non-affiliated 3rd party and NF has not provided me the disclosures to do so. My consent was never given to allow this company to report my private non-public information to a non-affiliated third party. The use of my personal identifying information in the reporting of such false information to a third party without written consent is identity theft. Navy Federal has volunteered to act as fiduciary with the accounts they service and they are required to act in the best interest of the beneficiary which in this case is me. Reporting my accounts as late and closing them by falsely reporting them delinquent is not acting in the best interest of the beneficiary. Fiduciaries are required to protect the confidentiality and security of their customers. Furnishing my non-public information to non-affiliated 3rd parties is compromising my confidentiality and security to anyone who can access my consumer report. Navy Federal has made extortionate extensions of credit by reporting negative information to consumer reporting agencies to coerce payment to them that it is not owed. I am being punished for the non-repayment of an extension of credit. Repayment on an extension of credit is unlawful. and constitutes racketeering activity. By continuing to report such known inaccurate and false information, it is believed that Navy Federal is involved in XXXX with the consumer reporting agencies. Navy Federal has become unjustly enriched off of an extension of credit and the collecting of any further payments by saying that I owe money that I do not. I am demanding that the information on my account be updated to paid as agreed or deleted altogether as these accounts are already paid. Navy Federal also released a {$700.00} security deposit for a secured card to a closed account that I no longer have access to as they closed it. They refuse to transfer my credit balance to my savings account as agreed at the time I opened the account. Lastly, Navy Federal has placed an account that was previously deleted from my report on XX/XX/2022 back onto my report on XX/XX/XXXX. Pursuant to 15 USC 1681i ( 4 ) ( B ) ( ii ), .... '' If any information that has been deleted from a consumers file pursuant to subparagraph ( A ) is reinserted in the file, the consumer reporting agency shall notify the consumer of the reinsertion in writing not later than 5 business days after the reinsertion or, if authorized by the consumer for that purpose, by any other means available to the agency. '' I was never notified that this information was reinserted back on my credit profile by the furnisher or the consumer reporting agency XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NV
Zip: 89149
Submitted Via: Web
Date Sent: 2022-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-17
Issue: Other transaction problem
Subissue:
Consumer Complaint: My Name is XXXX XXXX XXXX XXXX and I live at XXXX XXXX XXXX XXXX XXXX FL. On XX/XX/2022 I was provided what I believed to be accurate wire instructions intended for use in the sending of closing costs for the purchase of my new home. I am aware closing costs are typically wired at closing, however with Hurrican Ian impacting my town on the day I recieved these instructions, I believed there to be an urgency in getting the money sent ahead of the storm. It should be noted, my scheduled closing date was Friday, XX/XX/2022. I initiated a wire transfer in the amount of {$15000.00} on Wednesday, XX/XX/2022 via XXXX Online Banking, around XXXX XXXX. I promptly lost power, data and cellular service as a result of the storm. On Friday, XX/XX/XXXX I was able to recieve an email from what I believed to be my closing agent asking where the funds were. I called my closing agent directly and was informed the instructions had not been sent by them. I promptly engaged XXXXXXXX XXXX and was advised that the team I needed ( Wire Investigations Team ) could only be contacted via the Secure Message Center ( SMC ) in XXXX Online Banking. Based on this information, I reached out to said team via the XXXX. On Saturday, XX/XX/XXXX, I recieved a response from the XXXX XXXX Investigations Team ( via the XXXX ) confirming the details of the wire and requesting my conscent to recall that wire. My conscent was provided. On Thursday, XX/XX/XXXX, I recieved a follow up message from the same team via the XXXX stating that the recieving bank ( Navy Federal Credit Union ) had flagged the transfer as suspicious and that the funds had not yet been released to the recipient account. Furthermore, the XXXX XXXX Investigations Representative advised that I could visit a local banking center and work with a Banking Center Manager to submit a Hold Harmless Letter ( HHL ) to Navy Federal Credit Union so that the funds could be returned. As this was recieved after business hours, I set out to visit a local branch on Friday XX/XX/XXXX. The Banking Center Manager was not familiar with the requested HHL and spent the next 3 hours on the phone with her internal support teams. Eventually she was able to reach a teammate that was familiar with the HHL. This teammate advised that the form was no longer used HHLs at XXXX and when it was in use, its intent was to cover bank employee errors and not intended for client use. In an attempt to assist, the XXXX Banking Center Manager reached out to Navy Federal Credit Union ( NFCU ) on an internal line. She explained the situation to a representative of NFCU - that the wire was submitted via fraudulent means, that she had issued a recall and that the funds should be returned to my account. The representative from NFCU advised they would be unable to return the funds without an HHL, to which the XXXX representative advised that her institution no longer supported/issued these forms. NFCU advised there was no plan b, and when asked what would happen to the funds, the NFCU representative advised they were not at liberty to disclose nor should I ( as the client ) have been made aware that the funds were not yet released. The XXXX Banking Center Manager apologized profusely for the situation and filed a formal complaint on my behalf. On XX/XX/2022 My legal counsel sent a letter to NFCU requesting the immediate return of the funds. To date NFCU has not replied to the letter from my attorney. In the interim I attempted to engage XXXX 's Wire Investigations Team via the Secure Message Center. My initial note was responded to within XXXX hours. I have engage them now 3 times requesting an update and have each time recieved automated responses advising me that a response would be recieved within XXXX business days. My complaint is two-fold. Complaint One : The fact that XXXX Bank 's Wire Investigations Team is only availible via Secure Message Center is unacceptable. When it comes to fraudulent wire transfers, or any fradulent activity for that matter, all actions to investigate and potentially recall funds is time sensitive. Clients should not have to submit a message, recieve an auto response and wait XXXX hours ( or XXXX business days ) to be contacted by a representative. Submitting a claim against fraudulent activity is my right as a client, and XXXX limiting my ability to file a claim in a timely manner is unacceptable. Complaint 2 : Navy Federal Credit Union has now been advised by myself, my banking institution and my attorney that the transfer was sent by fraudulent means and should be returned to my account. NFCU themselves flagged the transaction as suspicious. The fact that the funds have not been returned to my account is not acceptable
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 34119
Submitted Via: Web
Date Sent: 2022-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-18
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I was 1 month past due on my VA Loan mortgage and already spoke with a Navy Federal Credit Union representative, that waived my late fee for XX/XX/2022 mortgage. He saw I've NEVER been late on a mortgage payment in the over 4 years of this mortgage. He also directed to Navy Federal 's website for possible solutions, to include a packet to look over options. Great and helpful employee. Navy Federal 's collections department, also got involved, AS IF I was in foreclosure already. They even made it very difficult to make a payment to their mortgage department, TO BECOME CURRENT on the VA LOAN. I was fortunately able to reach a representative to take my payment for both XX/XX/2022 ( past due ) & XX/XX/2022 ( not past due, when payment was made on XX/XX/2022 ). For my mortgage, I have until the XXXX of every month to make a payment before it becomes " past due ''. I am now " CURRENT '' on my mortgage. Navy Federal collections department starting with sending multiple " certified '' letters, for me being only ONE MONTH past due. The most recent " certified '' mail from them was a packet about avoiding foreclosure. I was informed that a mortgage DOES NOT enter into foreclosure proceeding until 6 MONTHS past due. I was only 1 MONTH past due. The mail was a packet date XX/XX/2022 ( well before my XX/XX/2022 payment & ability to pay the past due amount. I even received a " certified '' letter prior to this in XX/XX/2022, already mentioning that I am past due. I spoke to a representative already and now " Loss Mitigations '' is getting involved and trying to block access to make a payment? I was not even given the chance to become current by the XX/XX/2022 mortgage payment. Horrible tactics by Navy Federal Credit Union on a VA LOAN. I've also come to understand they have outside investors that financial interest, even in Navy Federal VA Loans. Please investigate Navy Federal Credit Union 's collection tactics. I may also take legal action.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NV
Zip: 89147
Submitted Via: Web
Date Sent: 2022-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My account was showing $ XXXX and a check was deposited im my account. This is truly the practices found to be unlawful by CFPB examiners in the areas of deposits. I have a message that the check was deposited XXXX22 yet its not showing in XXXX account and not even in pending deposits and 2 items was returned and more NSF added to my account. I wrote about this early this week because I deposited the check sunday in the atm and was not credited the {$250.00}. my insurance dropped my coverage because the transaction was declined. They will not reinstate my policy and now I have to find new auto insurance and qouted a way higher amount. the 2 items that was return XX/XX/2020 addind late fees and negative credit reporting. This is a major issue, also taking the last money that I had in my account to make a small partial payment to a NFCU credit card and previously taking it from my daughters account. it happened again with my XXXX mobile phone payment it was returned and now my payment history will be affected and phone was be cut off. Charging a reconnect fee each line, NSF fee and late from XXXX and the fee from NFCU. So thats over {$100.00} or more in fees because of NFCU. Plus the other 4 payments that was returned. Utility bills and credit cards etc. Not just NFCU fees. This is a major issue that is affecting my life. Predatory practices with NFCU credit cards. Ive experienced abusive lending practices with my credit cards with NFCU. Payments made to the my credit card accounts for over 2 years barely affected the balance. Payments that are late, NFCU will take unauthorized funds from my XXXX accounts. NFCU also withdrew unauthorized funds from my XXXX XXXX XXXX daughter XXXX account to make a payment as well. My daughter is a minor and not a authorized user or account owner. While making payments to get the outstanding balances down, NFCU unknowingly closed my credit card accounts. I was unaware until a transaction was declined while I was purchasing with a merchant.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AZ
Zip: 851XX
Submitted Via: Web
Date Sent: 2022-10-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A