Date Received: 2022-12-22
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: For months, Navy Federal has been sending me a remittance coupon statement, as the payment for which is owed. I have recently found out that these detachable coupons sent to me as a bill, are a way of payment. I've been paying them via online because they want you to feel like it's quicker, but it's actually to distract us and not notice that these are actually checks/money orders. I mailed out my remittance coupon certified, which they received with a notarized letter attached with a list of Consumer Law codes that states a coupon is worth whatever the face value it has printed on it. Banks are redeeming the coupon with the government and receiving another payment from my trust. They are double dipping and getting paid twice.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33068
Submitted Via: Web
Date Sent: 2022-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-21
Issue: Lost or stolen check
Subissue:
Consumer Complaint: IRS states they deposited {$3100.00} check in my account on XX/XX/2022 in my checking account. I never received it. The IRS HAS been tracking this check and XXXX XXXX hasnt responded for the 9 months.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30318
Submitted Via: Web
Date Sent: 2022-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-21
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights. 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: 19406
Submitted Via: Web
Date Sent: 2022-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-21
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: On or about XX/XX/2022, I received a Navy Federal Credit ( NFCU ) credit card of which I did not apply for, on or about XX/XX/2022 I received a credit card statement in the amount of {$7500.00} XXXX immediately telephoned NFCU to report the suspected identity theft to which they said they would look into it, they also advised that I alert all credit reporting agencies of the situation. During that call the customer service rep indicated that I complete a Declaration of Forgery/Fraud document and return to them. I completed the form and returned along with the unused credit card, the statement and sent via XXXX certified return receipt. I have received the XXXX receipt indicating that the documents were received however I received the next month 's statement, upon receiving that I telephoned again and explained the situation and they claim that the did not receive the documents and suggested that I send the Declaration of Forgery/Fraud via email of which I did. I have now received a letter from NFCU stating that legal action will be taken as this account is in arrears. I have reached out no less than XXXX times to NFCU for relief asking that this matter be rectified, and my credit be restored, and this account be removed from my name along with a letter indicating such. I am seeking relief and guidance to clear my name and credit of this unauthorized use of my name and information.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TN
Zip: 37862
Submitted Via: Web
Date Sent: 2022-12-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-21
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Greetings, I am The co-account holder. I am not completely sure what happened. It started with 2 issues. 1st I discovered checks missing. I contacted Navy Federal. I explained to them checks were missing. Please stop any prior checks and send us new ones. The next day I received an E-mail from XXXX stating, They were trying to secure my account, someone was trying to impersonate me. I immediately contacted them and secured my account. I immediately contacted Navy FederaI, I explained the situation about the missing checks. I asked for a flag be placed on our account. A few days later I tried to sign in our account, just to check. I was blocked. I tried signing in off my phone. I was blocked. I called. I gave them all the answers except the E-mail. The guy on the other end became irate, and asked again who I was. I explain the co- account holder. He said, There is no co-holder and hung up. A few days later I was told my sisters had broken into the account and took all the money, and changed the account. They have no Authority to do this. I need Help.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: DC
Zip: 20020
Submitted Via: Web
Date Sent: 2022-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-21
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have filed multiple disputes with these companies DUE TO THIS BEING fraudulent BECUASE I NEVER HAD ANY BUSINESS WITH XXXX XXXX. and they are not responding and leaving this negative information on my credit report, causing it to hurt my credit score and bring it down. I am in the process of buying a house and this effecting me bad. NAVY FEDERAL - ACCOUNT IS NOT REPORTING 100 % ACCURATE. Under 15 U.S. Code 1681e ( b ) and 15 U.S. Code 1681i ( 5 ) this accounts in violation not reporting 100 % accurate. Misleading False Reporting This account is negligently and inaccurately reporting failing to comply to 15 USC 1681. Under 15 U.S. Code 1681b Permissible purposes of consumer reports I never gave you any written consent to report anything on my consumer reports no consent is fraud.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MI
Zip: 48224
Submitted Via: Web
Date Sent: 2022-12-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-22
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: On XX/XX/2021 consumer XXXX XXXX, delivered to Navy Federal a signature on the promissory note. According to Security Exchange Act and the FTC 16 CFR this contract was a PURCHASE MONEY LOAN ( define below 433.1 ) On the Contract which is attached to the complaint Navy Federal has said they gave the consumer XXXX XXXX cash loan. According to 12 CFR 1026.4 A finance charge is the cost of consumer credit, it does not include any charge of a type payable in a comparable cash transaction, in which I paid a {$11000.00} down payment when I was not suppose to. 433.1 Definitions Purchase money loan. A cash advance which is RECEIVED by a consumer in return for a Finance Charge within the meaning of the Truth in Lending Act and Regulation Z, which is applied, in whole or substantial part, to a purchase of goods or services from a seller who ( XXXX ) refers consumers to the creditor or ( XXXX ) is affiliated with the creditor by common control, contract, or business arrangement. Navy Federal NEVER gave XXXX XXXX any cash loan. According 15 USC 1666 ( b ) ( I ) ( 2 ) Make appropriate corrections in the account of the obligor, including the crediting of any finance charge on amounts erroneously billed, and transmit to the obligor a notification of such corrections and the creditors explanation of of any change in the amount indicated by the obligor under paragraph ( 2 ) and, if any such change in the amount indicated by the obligor so requests, copies of documentary evidence of the obligors indebtness; or ( ii ) send a written explanation or clarification to the obligor, after having conducted an investigation, setting forth to the extent applicable the reasons why the creditor believes the account of the obligor was correctly shown in the statement and upon request of the obligor,, provide copies of documentary evidence of the obligors indebtness. XXXX XXXX has asked Navy Federal to prove their claims by sending documentary evidence thats true to consumer/obligors indebtness if any. Navy Federal sent documents such as a copy of a check and a monthly statement, that the consumer did not request for. According to Title 45 CFR 501.6 Documentary evidence. Documentary evidence may consist of books, records, correspondence or other documents pertinent to any hearing, examination, or investigation within the jurisdiction of the Commission. When consumer requested that Navy Federal provide documentary evidence by opening the books of this account from the inception or do not contact consumer unless providing proof, Navy Federal took upon themselves to retialiate and put a NOTICE on my account ( there is an attachment ) deceiving me as if the debt was settled on their end. Also sending contradicting statement and saying they are attempting to collect the debt but on the other end of their mouth saying my account is only for information purpose only and no attempt to collect a debt. Both attachments are attached. Also how could they claim to be a non-profit when they are threatening me saying this is an attempt to collect a debt but on the other hand this is not an attempt to collect a debt, this is an example of abusive, deceptive, practices. I filed a 1099A which is attached because Navy Federal was reluctant to respond according to federal laws and united states codes. Which the IRS department accepted and Navy Federal XXXX should have been updated but they kept trying to collect a debt that has been satisfied by sending debt statement through the mail requesting that I make payment with federal reserve notes, checks, debit cards, etc which is considered mail fraud according to US Justice 18 U.S.C. SECTION 1341ELEMENTS OF MAIL FRAUD, also violations of 16 CFR CH 1 SECTION 444.3 and 16 CFR 433.2 under the federal trade commission guidelines. A promissory note is a security which the bank buys from the consumer so how did it turn into certificate of indebtness. Navy Federal has put deceptive, abusive language in the contract about the collateral being used for the the security of the debt aka repossession when the promissory note with my signature was the security, there is no signature from the bank, therefore the security instrument was signed sealed and delivered to Navy Federal the e-sign. According to the security Exchange Act a promissory note is a security. According to Federal Courts cases, it is well established that a bank has not power to lend its credit to another by becoming surety, indoser, or guarantor for him Farmers and Miners Bank v. Bluefield Natl Bank all contracts entered into by its officers are ultra vires Howard & Foster Co. v Citizens Natl Bank of Union The retail installment agreement did not mention or have the necessary provision 433.2 Preservation of Consumers Claims and Defenses, Unfair or Deceptive Acts or Practices. In connection with any sale or lease of goods or services to consumers, in or affecting commerce as commerce is defined in the Federal Trade Commission Act, it is an unfair or deceptive act or practice within the meaning of Section 5 of that Act for a seller, directly or indirectly, to : ( a ) Take or receive a consumer credit contract which fails to contain the following provision in at least XXXX point, bold face, type : NOTICE ANY HOLDER OF THIS CONSUMER CREDIT CONTRACT IS SUBJECT TO ALL CLAIMS AND DEFENSES WHICH THE DEBTOR COULD ASSERT AGAINST THE SELLER OF GOODS OR SERVICES OBTAINED PURSUANT HERETO OR WITH THE PROCEEDS 4 5 HEREOF. RECOVERY HEREUNDER BY THE DEBTOR SHALL NOT EXCEED AMOUNTS PAID BY THE DEBTOR HEREUNDER On XX/XX/XXXX I paid in electronic cash transfer {$2200.00} for the months of XXXX and XXXX before paying I said I want this payment to XXXX and XXXX payment, Im not sure what Navy Federal did with the transfer They have listed on my account its paid but is still saying I owe for XXXX. However I really dont owe them and need them to prove my indebtness. GAAP PRINCIPLES OF DEBIT AND CREDIT Every month the statement that Navy Federal mail ( in attachment ) comes in a positive balance, how is such a thing. When something is owed it merely comes in a negative such as - {$300.00} exemplfying a debit but a statement that comes in {$300.00} exemplify a positive and always indicate liability on the issuer part in this case Navy Federal. In this example the statement the company sent, according to security and exchange commission act of 1934 the top of the statement is considered the Bond and the bottom part is considered the dividend proceeds that the bank never gives to the consumer. Inadvertently I gave Navy Federal permission to keep the proceeds because I did not understand the contract was unilateral and not mutual agreement. LATE CHARGES According to 15 USC 1681 ( 2 ) ( 3 ) ( A ) RULES OF CONSTRUCTION, Exclusions : The term consumer report does not include ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report. Late charges are illegal when it comes to illegitmate consideration and reporting the experience on the consumer credit reports. The bank did not give me a loan. I gave them a security instrument evidenced by my e-signature. They used my signature as cash value. They have also reported erroneous to my credit report and I choose to opt-out of reporting from Navy Federal on my credit report, according to 15 USC 6508 and according to 15 usc 1602 I am a federal protected consumer. Conclusion So banks borrow from the public. So that much weve established. What about lending? Surely theyre lending money. Umm. No, they dont. Banks dont lend money. Banks again, at law, its very clear. Theyre in the business of purchasing securities. Usually what happens is : Conumer says I want a loan. Banker : Fine, heres the loan contract. Heres the offer letter. And consumer signs. At law, its very clear, the consumer have issued a security. Namely a promissory note. And the bank is going to purchase that. Thats whats happening. What the bank is doing is very different from what it presents to the public that its doing. How does this fit together? The bank will say youll find it in your account with us. That would be technically correct. If they say, well transfer it to your account, thats wrong because no money is transferred, at all, from anywhere inside the bank or outside the bank. Now it also owes the consumer money [ for the promissory note ] and its record of the money it owes me and what I thought I was to get as money came in the form of loan and was charged interest which is security fraud. And thats all it is. That is how the bank created the money supply. The money supply consists to XXXX percent of bank deposits and these are created out of nothing by banks when they lend. Because they invent fictitious customer deposits. They simply restated, slightly incorrectly in accounting terms what is an accounts payable liability arising from the loan contract having purchased my promissory note as a customer deposit. But nobody has deposited any money. I wonder how the FCA [ Financial Conduct Authority ] deals with this because in the financial sector youre not supposed to mislead your customers. The 'private ' side of a bank 's ledger and the 'public-facing ' side. My account is actually an " Accounts Payable '' on the 'private ' side of the bank, on their bookkeeping ledger. I created something of value by completing the 'loan application ', which is really an IOU to pay dollars. Then then Navy Federal exchanged this for a BANK IOU/accounts payable entry that then use as money but was no more than an exchange note for signature, they used my signature as cash value and then fraudently put it on their books as a loan given or cash given according to the contract. However, I never received cash or return of my promissory note stamped or debt satisfied.. Therefore a 1099A and 1099B was filed and accepted by the Treasury deptment and will be updated as discharged on my taxes when taxes are to be filed.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TN
Zip: 38104
Submitted Via: Web
Date Sent: 2022-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-21
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I currently bank with Navy Federal. On XX/XX/XXXX unauthorized purchases were made on my account one from XXXX XXXX in the amount of XXXX and XXXX for XXXX. Not only was my navy federal acct compromised, 3 of my other accounts were compromised as well. For the exact same amounts. This information was also provided to Navy Federal. The target purchase was stopped and flagged as fraudulent, but they allowed the XXXX XXXX purchase to be authorized. I informed them that this was not me, and they gave a provisional credit. They later sent out a message that they were reversing the credit because they found it to be non fraudulent on XX/XX/XXXX. I visited the branch on XX/XX/XXXX where I was told by a representative that I allowed someone to use my card, I informed her that I did not, and she was persistent that I did. I asked what evidence or information did they find to come to this decision. She said she could not see that information, but I informed her the letter sent stated that I could request this documentation. I was told she had no way to help me request the information, I then asked what I needed to do to appeal. I was informed to send an emessage, I also asked what needed to be included it was told to me to just state I wanted to appeal the decision and why. I did so and submitted it on XX/XX/XXXX. I still had not received a response, which the emessage stated someone should respond to me within 72 hours. I revisited the branch on XX/XX/XXXX and informed another bank rep that I had not received a response to my appeal, she then called someone and they stated that I did not receive a response because my message did not contain enough information. I informed them that I put the information the previous bank rep informed me to write. They sent me a list of questions, in which I completed, and sent back the same day. On XX/XX/XXXX they replied to my initial message that I sent on XX/XX/XXXX ( the one that did not have enough information ) with the same questions that I completed on XX/XX/XXXX. I then revisited the branch once again concerned that my appeal would be delayed and my checking acct would be closed. I also informed this rep that I sent a message back on XX/XX/XXXX and that the emessage system stated that I would receive a response in 72 hours. She then called a rep in the fraud appeals department and they stated they answer in order they receive it. I explained to her that was poor service because people expect that if that is what is said. She stated that she could try to send a email to a higher person to try to expedite the process and get the situation handled. After sending the email, I later received a emessage that stated my appeal will be reviewed and its no specific timeframe in which it will be done. XX/XX/XXXX I spoke with a rep via the phone in the fraud department, I informed her that I was calling to check the status of my claimed she informed me that it was denied again because I did not send over proof or documentation. I informed her that no one ever requested any type of proof or documentation, she placed me on hold and stated that someone said if I send over what proof I had they would look into it. It is now XXXX XXXX. I am still yet to have the problem resolved or my money reimbursed.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 238XX
Submitted Via: Web
Date Sent: 2022-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2022 I attempted to send {$500.00} from the Navy Federal account ending in XXXX. The transaction was labeled XXXX XXXX XXXXXXXX XXXX XXXX XXXX would not allow the transaction to go through ( see attached ) as Navy Federal was initially blocking the charge for suspicious activity. After a few more tires at it, Navy Federal allegedly released the funds, however ; XXXX XXXX denied it. The monies were never rendered to the platform XXXX XXXX and a pending charge was placed on Navy federal. I reached out to both platforms. XXXX XXXX stated that if it was pending, it would likely fall off in XXXX days as they had not accepted any amount of monies during this transaction. After XXXX days, the transaction posted on the Navy Federal account XXXX I disputed this charge on XX/XX/2022 and provided sufficient evidence. On XX/XX/2022, Navy Federal provided a temporary credit ; while they continued to work on the claim. On XX/XX/2022, I was notified that Navy Federal is going to recollect this {$500.00} on XX/XX/2022 due to not insuring peer to peer transactions. However, it is to my understanding, that a banking error occurred on the side of Navy Federal. XXXX XXXX denied the {$500.00} and Navy Federal Sent the funds to a place that no one ever received. If the funds are recollected, this will hurt me financially and are unfair and unjust business practices.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: KY
Zip: 41042
Submitted Via: Web
Date Sent: 2022-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-20
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I was contacted by XXXX to have my business account set up but could not verify my navy federal bank account I was told to call technical support for assistance, while on the phone with tech support my IP address was hacked and the hacker who stated they were from XXXX customer service hacked my XXXX and transferred {$4000.00} out of every account I had listed on my XXXX and also opened an credit card account in my name, not to mention my Id was lost/stolen at the hotel in XXXX a XXXX before, the bank provided provisional credit then reversed the provisional credit which was from my understanding protected funds they were mine my sons XXXX back pay. Mind you the bank was notified immediately as I seen money leaving the account, Navy federal told me they seen the hacker trying to go in my account 5 times after I reported the accounts hacked and the were frozen immediately, not days later immediately! Navy Federal Credit Union has not only defamed my name and character by accusing me of being apart of this cybercrime scam, which is XXXX XXXX counts on the hackers, they have lied multiple times about not being able to take my son and I XXXX check, at which we are completely without any money while they stated they were in investigating the appeal, however Navy Federal CU is calling me threading to close my account and is still demanding money from me. Also, Ive been back and forth to the XXXX, ga branch asking for answer, but getting nothing but the run arounds. I explained I have nothing at this point and I cant even buy my son anything for XXXX, the Navy Federal Credit union brand assistant manager stated aw Im sorry, Im sure your son wants the world for XXXX in the most nasty way I just walked away crying. I was hack through an tech support application, all my money was stolen I have text messages, recorded calls and police reports to prove I was a victim and I would like to stopped being treated like a criminal and like my money doesnt matter and have Navy Federal put my money back that is owed to my son and I. I would like to be taken seriously and not be treated as if Im a criminal and I do not matter in my financial institution.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30045
Submitted Via: Web
Date Sent: 2022-12-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A