Date Received: 2023-07-09
Issue: Getting a loan or lease
Subissue: Credit denial
Consumer Complaint: Dear Navy Federal Credit Union I am writing to express my deep concern and dissatisfaction with the recent denial of my credit application On XX/XX/2023 with your company, Navy Federal Credit Union. It has come to my attention that the denial of my application, without providing specific reasons for the decision, not only violates my consumer rights but also goes against the provisions outlined in the Equal Credit Opportunity Act ( ECOA ) and the Consumer Credit Protection Act. First and foremost, I would like to emphasize that my credit application falls under the scope of a consumer credit transaction intended for personal, primarily family, and household purposes, as stipulated in 12 CFR 1002.2. Therefore, I have the right to be treated fairly and without discrimination during the application process. According to the ECOA, a creditor such as Navy Federal Credit Union, is prohibited from taking adverse action against an applicant on the basis of race, color, religion, national origin, sex, marital status, age, or receipt of public assistance. I am deeply concerned that my denial of credit appears to be in violation of this fundamental principle. Furthermore, the denial of my credit application without providing specific reasons is unacceptable. According to the ECOA, creditors are obligated to disclose the specific reasons for adverse actions taken against an applicant. It is not sufficient to merely state generic reasons such as length of time accounts have been established or amount owed on accounts is too high. As an applicant, I have the right to receive clear and detailed explanations regarding the factors contributing to the denial. Additionally, I must highlight that the mention of lack of recent installment loan information and too many inquiries in the last 12 months as reasons for denial appears to be discriminatory and unfair. These reasons do not accurately reflect my creditworthiness and are not supported by any objective evaluation of my financial situation. It is evident that my good faith exercise of my rights under the Consumer Credit Protection Act has been disregarded during the evaluation process. In light of the aforementioned concerns, I kindly request that Navy Federal Credit Union reconsiders its decision and reviews my credit application with utmost fairness, I encourage Navy Federal Credit Union to make a counteroffer by granting credit in a different amount or on other reasonable terms and adherence to consumer protection laws. I believe that the denial of my application has been unjust and has resulted in the violation of my consumer rights. I trust that your company will promptly address this matter, rectify the situation, and provide me with a just and equitable resolution. I look forward to receiving a written response regarding the reconsideration of my credit application within [ reasonable timeframe ]. Please provide me with specific details regarding the factors contributing to the denial, along with a comprehensive explanation of how my consumer rights were protected throughout the evaluation process. Thank you for your attention to this matter. I trust that Navy Federal Credit Union will conduct a thorough review and take appropriate action to rectify this situation promptly. Sincerely
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33024
Submitted Via: Web
Date Sent: 2023-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-08
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Under 15 USC 1681, this is defamation of my character including that I am trying to purchase a home. Additionally, I havent gotten my remedy or response for the past 90 days.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20715
Submitted Via: Web
Date Sent: 2023-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-08
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Navy Federal is reporting in violation of USC 15 USC 6802. Navy Federal Credit Union received a certified document on XX/XX/2023, XXXX that notified them that they violated my federal rights governed by the FCRA. They are reporting inaccurate information to a nonaffiliated third party, as defined in 15 USC 6802 ( b ) ( 1 ). Navy Federal is considered the 'financial institution ' described in that same law. I have checked my XX/XX/2023, XXXX Consumer Report XXXX XXXXXXXX, and Navy Federal has not ceased to communicate inaccurate information, which by law they must cease all communication when they are notified. Navy Federal was noticed five days ago. It also must be noted that the information being rep orted is an alleged charge-off, from my comprehension of the FCRA and the IRS publication 4681 ( Canceled Debts ) charge-offs of {$600.00} or more would be considered income to the consumer and thus should be reported on our tax return. Also, the Lender, which is Navy Federal is required to send me a 1099-C form for this alleged charge-off.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 28144
Submitted Via: Web
Date Sent: 2023-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-08
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I disputed two separate accounts with Navy Federal, on all three of my credit reports. I have sent Navy Federal and all three credit unions written notification, asking them to send back verification, and the original signature page showing these two accounts belong to me within 30 days. I have submitted these disputes multiple times over the last year and seven months. Navy Federal sold the car loan with out verification right before the retention date whats up and Ive asked the new company to send verification and I havent. The same thing has happened with the credit card that is still on my credit for {$6000.00} and it needs to be removed immediately because I have continuously disputed these accounts with Navy Federal asking for verification and they continuously verify the information through the automatic credit bureau system, and they never send me a signature page, the address it was attached to and a certified verification letter in written form, so I need for these two accounts to be removed from all three of my credit reports immediately.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20743
Submitted Via: Web
Date Sent: 2023-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Hi, I am a service XXXX veteran, victim of identity theft and fraud. I was overseas in XXXX of XXXX XXXX during the COVID-19. Upon my return to the US I became aware that I was a victim of fraud. I was informed by the local Navy Federal credit union bank fraud specialist in the XXXX Florida branch that the fraud extended beyond XXXX, in XXXX of XXXX I went through hours of detailed information and my claims where submitted, I was unaware of the fraud since I paid my bills in autopay and didn't pay any attention. I was provided provisional credit dating XXXX of XXXX until early XXXX, this was all in error and did not go back to my original dated claims of XXXX XXXX-through early XXXX. I'm not sure how the fraud department got the dates wrong. I was provided 2 provisional credits one for {$6600.00} and {$7000.00} on XX/XX/XXXX and it was later removed on XX/XX/XXXX I now suspect that the calculations were wrong and the amounts did not go as far back to XXXX of XXXX. This was not my first time being a victim of identity theft and fraud at Navy Federal Credit Union and outside. XXXX XXXX over 10 years informed me that my personal information was on the dark web. It's surprising that my claim was mishandled by the Navy Federal Credit Union fraud department. I had XXXX XXXX on XX/XX/XXXX and prior to this I had XXXX XXXX XXXX, I suffer from XXXX and XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33147
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: 15 USC 1681 Section 602 states I have the right to privacy 15 USC 1681 Section 604 A Section 2 : it also states a consumer reporting agency can not furnish account without my written instructions 15 USC1666B : A creditor may not treat payment on a credit card account under an open end consumer credit plan as late for purpose
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60649
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: Applied for balance transfer with Navy Federal Credit Union on XX/XX/2023. Promotion page stated I would receive 2.99 % interest with no balance transfer fee for XXXX months. NFCU proceeded to not honor promotional terms I agreed to, started charging 10.75 % interest.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WI
Zip: 53220
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I paid a {$170.00} deposit for a service I did not get. The email from the thief business on XX/XX/2023 says, " we will process your refund '' but they haven't because the owner is a thief and scammer. He has IGNORED all my emails trying to get my money back. I filed a dispute with navy federal who also IGNORES my secure messages that are supposed to be responded to in 2 business days!!!! NAVY FEDERAL CUSTOMER SERVICE XXXX!!! I want my {$170.00} refunded IMMEDIATELY and I want my messages responded to IMMEDIATELY!!!! THIS IS COMPLETELY UNACCEPTABLE!!!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 220XX
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-08
Issue: Took or threatened to take negative or legal action
Subissue: Collected or attempted to collect exempt funds
Consumer Complaint: Navy Federal Credit Union offset over {$10000.00} in protected ( exempt from secure loan disclosure and special interests disclosures ) funds over the last year of my life. I spent over XXXX hours in the XXXXXXXX XXXX branch working with XXXX. XXXX XXXX from NFCU has informed me they will not be refunding me any money, both credit lines are still active, and they will NOT offset from the protected/exempt funds moving forward. Questions : 1. Why is NFCU so confident in keeping protected funds? 2. Why was NFCU allowed to falsely indicate my auto loan ending in XXXX was XXXX and XXXX days late triggering the illegal offsets, " The complaint was assigned a case number of XXXX. Navy Federal has reviewed XXXX XXXX concerns. Our records show our member established his used vehicle loan ending in XXXX on XXXX XX/XX/XXXX and as of XXXX XX/XX/XXXX, the account has a balance of {$8000.00}. XXXX XXXX loan payment is due on the XXXX of each month. On XXXX XX/XX/XXXX, our members vehicle loan went past due for XXXX payments, totaling {$1400.00}. {$1400.00} was properly transferred from our members checking account ending in XXXX in accordance with the promissory note, in which XXXX XXXX pledged security interest in any share or joint accounts should the loan become past due. Please see attached credit report dated XX/XX/XXXX dating back XXXX years, loan ending in XXXX has never been recorded more than XXXX days late ; XXXX and XXXX of XXXX. 4. Has XXXX XXXXXXXX XXXX XXXX been violated? 5. NFCU has admitted to offsetting protected funds, and yet with no remorse or refund ; what or who are the funds protected from if not NFCU? 6. Why does NFCU have their own representative at the XXXX 7. How powerful is NFCU after the XXXX CFBP order release, why no change as I highlighted repeated offenses?
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92307
Submitted Via: Web
Date Sent: 2023-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: today I check my navy federal account, it is still overdrawn. Not because I havent put any money in it but because the XXXX transfer I recieved takes XXXX days to post to my account ( they changed it from XXXX to XXXX today, I guess they need XXXX more days ) this XXXX transfer came from another navy federal account and not depositing it keeps me overdraft and they continue to charge me for this overdafts. Navy federal it seems can not move money from navy federal to navy federal without XXXX days and XXXX $ in overdraft fees. Ive pointed this out to them and they reply with information about oops accounts and checking lines of credit that I can apply for, I call them a theif and they retaliate with an advertisement. This is common with them now, I have lots of overdrafts and when you go back they all start with 1, XXXX overdraft that is a bank error ( assuming it wasnt on purpose ) that XXXX error ( there were thousands in the account at the time ) added a penalty because my assumption that what I put in my account would in fact clear so when I purchased like It did it quickly spiraled out of control. I get charged for late payments by both sides so while my fees with navy federal have only been around XXXX the fees for returned checks or late car payments/rent have addd up to thousands. XXXX charges i found have been fraud I told them of the XXXX they investigate XXXX and send the money back and tell me they investigated and found it was indeed fraud, i told them yes but there were XXXX. The other fraudulent charges both had nsf fees because they were put through when there wasnt money, so XXXX charged me XXXX extra. So while they were able to investigate the first charge and find it legit the other XXXX are still under investigation, XXXX weeks later and I was told I would be credited for the fraud purchase but they only gave me XXXX of the credits, which lucky them has created more overdrafts. Its a ridiculous game that I am decided to be loser in no matter what. I search online for help and get nothing but sponsored links by nfcu, thanks big tech, write complaints everywhere possible with no avail, cant even find out who you report this kind of crime to all this takes up soo much of my time, I could get a second job with all the time I have to spend trying to get back money that I already earned. It effectively make me work twice as hard for the same pay lowering my low wages. They are operating my XXXX account like a payday loan. Help me or tell me who can this is unacceptable
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 90005
Submitted Via: Web
Date Sent: 2023-07-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A