Date Received: 2023-07-12
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Subject : Lack of Disclosure under 15 USC 6802 and GLBA - Request to Opt Out Navy Federal Credit Union I am writing to address a critical matter regarding the disclosure of my personal information to third parties, as required by 15 USC 6802 and the Gramm-Leach-Bliley Act ( GLBA ). I recently discovered that Navy Federal Credit Union failed to provide me with the necessary disclosure under these regulations, which grants me the right to opt out of having my information reported to third parties. Under the provisions outlined in 15 USC 6802 and the GLBA, consumers are entitled to receive clear and conspicuous notice about their ability to restrict the sharing of their personal information for marketing purposes. Consumers must also be provided with a reasonable opportunity to opt out of such sharing. Unfortunately, I was not properly informed of this opt-out option or provided any means to exercise my right to restrict the reporting of my personal information to third parties. This omission not only violates my rights under federal law but also erodes the trust I have placed in your corporation to handle my personal information with care and diligence. I hereby request that you rectify this situation promptly by providing me with the required disclosure as mandated by 15 USC 6802 and the GLBA. Furthermore, I exercise my right to opt out of any future sharing of my personal information with third parties for marketing purposes. It is crucial that my information is not disclosed or shared with external entities without obtaining my explicit consent. I understand that specific procedures or forms may need to be completed to effectively opt out. Kindly furnish me with detailed instructions and any relevant documents to ensure a smooth and expedient process. I trust that your corporation acknowledges the seriousness of this matter and will take immediate action to ensure compliance with the applicable laws and regulations. I appreciate your prompt attention to this issue and anticipate a timely resolution that upholds my rights as a consumer. Please acknowledge receipt of this letter within [ number of days, typically 10-14 days ] and provide a written confirmation of the steps taken to address my concerns. Thank you for your immediate attention to this matter. I look forward to a swift resolution and to maintaining a positive customer experience with your corporation. Sincerely, [ Your Name ]
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 306XX
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/2023, Navy Federal Credit Union denied my claim for a chargeback regarding a transaction that was never successfully completed. I received notice of this online. I then followed up and called XXXX XXXX to inquire about this dispute. They said they could not help me and XXXX me a chargeback. I originally filed the dispute with them on XX/XX/2023. On XX/XX/2023, I made a transaction for {$420.00} to XXXX XXXX. I never received the items which I paid for and the merchant, ( XXXX XXXX ), never refunded me the money after requesting a refund. I never received a tracking number so there is no evidence that the items were ever shipped to me. I am unable to resolve this with the merchant and expect XXXX XXXX to do what is right.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WV
Zip: 254XX
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I have money with navy fed for 3 years now. My friend sent unemployment money to both the checking and savings accounts. The bank said it was scam and they couldnt release the money. They closed the account but the money is still in there. I wanted to know if its possible to get the money back. I receive statements every month.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 75126
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-09
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: According to the Fair Credit Reporting Act ( FCRA ) and 15 U.S. Code 1681s2, furnishers of information to consumer reporting agencies must provide accurate and complete information. However, the information provided by this company is inaccurate and should be removed from my credit report. Furthermore, 15 U.S. Code 1681b states that consumer reporting agencies are only permitted to provide consumer reports to those with a permissible purpose. THIS IS 7 years old an have been inaccurately furnished onto my consumer report.FASLEY
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 234XX
Submitted Via: Web
Date Sent: 2023-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-09
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: My wife and I closed on our home in XXXX, NY on XXXX XX/XX/2023 with XXXX XXXX. At the time of closing the landscaping was incomplete, which included ; final grading of the lot for positive drainage within 50 feet of the home, power/auto raking of the lot in preparation of grass, adding of on-site top soil, and installation of a starter lawn via hydro-seeding within a 50 foot perimeter of the home. Closing before the home is 100 % complete is allowed by the XXXX XXXX XXXX XXXX as long as the XXXX XXXXXXXX XXXX XXXX VA XXXX XXXX ) XXXX XXXX Section XXXX is followed by the lender. The section limits the types of incomplete work to walkways, driveways, retaining walls, exterior painting, landscaping, and garages. The XXXX permits this work to be postponed along with an escrow of funds necessary to complete the work later. The lender must withhold 1.5 times the dollar amount necessary to complete the postponed items ( as estimated by a third party ) from the proceeds due to the seller at closing. Lenders are not required - but are still permitted- to withhold funds in escrow if the work is limited to the installation of landscaping due to inclement weather, the estimate of the cost to complete the work is not greater than {$2500.00}, and there is assurance that the work will be completed timely and satisfactorily ( 90 to 120 days ). During the weeks leading up to closing on our home, Navy Federal failed to follow the guidance as outlined within the XXXX XXXXXXXX XXXX which has now led to us having to contract the incomplete work to a third party in excess of {$10000.00}. Navy Federal sent an e-mail to the seller/builder on XXXX XX/XX/2023 stating that an escrow hold back would not be required if the cost was under {$2500.00}. The seller/builder responded the same day stating that seeding is typically a {$700.00} hold back with the town. Navy Federal used this as the estimate to forgo establishing an escrow hold back despite knowing that the work to be postponed included more than seeding, as outlined and explained by the VA 's XXXX, and against VA guidance of using a third party estimate. Additionally, XXXX XXXX failed to perform any due diligence to verify a hold back with the town was established to provide assurance the work would be complete within XXXX to 120 days, or use alternate means ( such as use of VA XXXX XXXX ) to establish adequate assurance. It was later discovered that there was no hold back with the town, and we are currently at day XXXX post closing with the work still not completed. I have worked for the past few months with Navy Federal and the VA in an effort to get the builder to complete the contracted work. However, since Navy Federal failed to follow the escrow requirements for postponed work, there is no leverage over the builder to get the work completed - other than the VA 's rights to sanction program participants. The VA has since sent ( around XXXX XX/XX/2023 ) the builder a Limited Denial of Participation for failure to follow VA XXXX XXXX requirements and is sending the loan to their central office for review for noncompliance ( around XXXX XX/XX/2023 ). The central office will determine if the noncompliance was egregious enough to warrant retraction of the VA XXXX XXXX - this is because per XXXX XXXX Section XXXX, it is the lender 's responsibility to ensure the work is completed. Although the builder/seller is not faultless in this, it is Navy Federal 's failure to follow the XXXX XXXX guidance and obtain a third party estimate that has led to the additional cost of over {$10000.00} to have the work completed. Had Navy Federal received a third party estimate they would have found that seeding alone would have cost over the {$2500.00} maximum to forgo an escrow. This would have led to roughly {$15000.00} being held in escrow which would have leveraged/encouraged the builder to complete the contracted work - or to be used to pay another XXXX to complete the work. Additionally, it would have prevented hours and hours of personal time being spent trying to correct this issue over the past months, and hours of XXXX personnel time working with the lender and builder. Please see attached email threads for additional information.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 132XX
Submitted Via: Web
Date Sent: 2023-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-09
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: I have faced severe discrimination and excessive reporting practices such as the following severe late payments on auto loan, have not missed an auto loan payment in 4 years, auto loan closed, auto car has been repossessed. New auto loan account. All of this has happened since XX/XX/XXXXXXXX to present day XX/XX/XXXX. With the statement Navy Federal Credit Union has reported all of this information as occurring during the above mentioned time frame. This information has been reported to Al 3 credit bureaus and credit monitoring agencies such as XXXX XXXX. Non of which is true. Even though car is in my possession and I paid XXXX XXXX dollars on Auto loan last year in advance in my attempt to make my debt lower in order to stop my homeless veteran situation. I used all of my Va XXXX back pay to purchase a home with the help of family and faced opposition from Navy Federal Credit Union during that time frame. I paid and settled every loan and credit card that I had with Navy Federal Credit Union and requested settled in full to be reported on my credit report from XXXX to XXXX of XXXX. Navy Federal Credit Union reported Settled for less than the full amount. According to my XXXX credit report the late payments were due to have less of a negative effect on my credit worthiness due to this occurring in XXXX to XXXX. Now Navy Federal Credit Union has reported this information as a closed account, repossessed account and now a new Auto account within the last 60 days.Now I am facing homelessness due to not being able to qualify for a mortgage adjustment loan or XXXX due to the excessive reporting of the same information by Navy Federal Credit Union who I believe to be a predatory ruthless lender they have taken money out of my bank account for an alleged missed loan payment that was sent to a collection agency. That I was in the process of settling. As a person with integrity who has served my country with Honor Courage and Commitment I spent in the upwards of XXXX trying to settle my debts with Navy Federal Credit Union. I simply ran out of money. Navy Federal has damaged my credit worthiness by reporting old information as new information keeping me at a severe disadvantage. I am not able to be free of this predatory loan reporting practices and excessive over reporting of the same loan information even after settling my debts. All during the CoVid 19 Pandemic. I am now in fear of them repossessing my car charging me higher interest rates while I try to free myself from these last two accounts, an Auto Loan and a XXXX credit card. The credit card is closed but the auto loan is not. I faithfully pay my bills. Not missing a payment. I am seeking a full Investigation, damages for excessive abuse of power and authority by way of manipulative reporting practices that disadvantages me as a consumer. I want to be made whole without any further damage to my reputation or my credit. I only learned recently that I did not have to pay Navy Federal via a collection agency or Navy Federal to be exact during the CoVid 19 Pandemic. However I paid in good faith. I am seeking compensation for the damage this has caused me and am hoping that these remaining two accounts can be settled or closed in order to sever ties from this ruthless predatory lender. In the attempt to ease my mood XXXX XXXX XXXX XXXX at which I am service connected for. Navy Federal never notified me in writing about the closure of my account, repossession or new auto account.These facts or incorrect. Sincerely XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 76065
Submitted Via: Web
Date Sent: 2023-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-09
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: Navy Federal Credit Union denied by consumer transaction. I was not given any information per the denial of my consumer transaction. Navy Federal Credit Union Violated 15 USC 1611
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30127
Submitted Via: Web
Date Sent: 2023-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-09
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: There are over 40 inquiries unauthorized on my credit report and I dont have enough room to list them all each because they are 80 inquiries total throughout XXXX, XXXX , and XXXX .
Company Response: Company believes it acted appropriately as authorized by contract or law
State: HI
Zip: 96816
Submitted Via: Web
Date Sent: 2023-07-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-08
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I've tried to apply for a credit card and this company denied me stating that i already have a credit card with these companies and i have never ever applied before to obtain any credit before
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: 19020
Submitted Via: Web
Date Sent: 2023-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-09
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: I dispute these accounts out my credit and they were reinserted. I ask these to reinvestigated and send me a reply in 15 days and i never heard back.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30016
Submitted Via: Web
Date Sent: 2023-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A