Date Received: 2017-10-22
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: We have been trying to get a loan modification from Nationstar ( now Mr. Cooper ) since XXXX XXXX 2016. We have been giving loan modification paperwork which we have filled out. In XX/XX/XXXXwe were given a modification whereas we sent in a XXXX XXXX money order of ~ {$2600.00}. We did not hear back from them and after a month we contacted them and Nationstar said they never received the money. We received a notification from XX/XX/XXXX that the money was never claimed. We gave Nationstar all the information from XX/XX/XXXXand after much deliberation we were given another chance for the modification. Sent in all required paperwork again and again, never heard back from them. I called Nationstar in XX/XX/XXXX asking about the modification and they stated they never received the information. I sent them the email with the documents and the date it was sent. again, everything seemed to be ok until we received another notification we needed to supply bank statements now. after that we had to send a copy of my wife 's Social Security Card. even though the number was on the forms they sent. we just received in the mail yesterday saying they could not go forward with the loan modification as we have not supplied them with the proper documentation. FYI -- - I spoke with management of Mr. Cooper inXX/XX/XXXX telling him I would be contacting CFPB. they strongly suggested I do not do that. However I do not know what else to do and I would like help resolving this issue. thank you in advance for your help in this situation!
Company Response:
State: WI
Zip: 54115
Submitted Via: Web
Date Sent: 2017-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-22
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: XXXX XXXXXXXX/Mr. Cooper is clearly misrepresenting themselves as the real party in interest and the holder in due course with legal standing to demand payment. I have on few occasions contacted this office to dispute their claim in accordance with 15 U.S.C 1692g. Your office has failed to validate the debt within 30 days either willfully or negligently. Where the complaining party can not prove the existence of the note, then there is no note. To recover on a promissory note, the plaintiff must prove : ( 1 ) the existence of the note in question ; ( 2 ) that the party sued signed the note ; ( 3 ) that the plaintiff is the owner or holder of the note ; and ( 4 ) that a certain balance is due and owing on the note. See In Re : XXXX XXXX XXXX. v. XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX ( XXXX XXXX XXXX. XXXX ; XXXX XXXX XXXX XXXX XXXX. ) Volume 29 of the New Jersey Practice Series, Chapter 10 Section 123, page 566, emphatically states, ... ; and no part payments should be made on the bond or note unless the person to whom payment is made is able to produce the bond or note and the part payments are endorsed thereon. It would seem that the mortgagor would normally have a Common law right to demand production or surrender of the bond or note and mortgage, as the case may be. See Restatement, Contracts S 170 ( 3 ), ( 4 ) ( 1932 ) ; C.J.S. Mortgages S 469 in Carnegie Bank v Shalleck 256 N.J. Super 23 ( App. Div 1992 ) ,606 A2d 389. Under the New Jersey Uniform Commercial Code ( NJUCC ), promissory note is instrument, security interest in which must be perfected by possession ... Unequivocally the Courts rule is that in order to prove the instrument, possession is mandatory. In addition to the note, another element of proof is necessary an accounting that is signed and dated by the person responsible for the account. Claim of damages, to be admissible as evidence, must incorporate records such as a general ledger and accounting of an alleged unpaid promissory note, the person responsible for preparing and maintaining the account general ledger must provide a complete accounting which must be sworn to and dated by the person who maintained the ledger. See Pacific Concrete F.C.U. V. Kauanoe, 62 Haw. 334, 614 P.2d 936 ( 1980 ), When the underlying mortgage is evidenced by an instrument meeting the criteria for negotiability set forth in N.J.S. 12A:3-104, the holder of the instrument shall be afforded all the rights and protections provided a holder in due course pursuant to N.J.S. 12A:3-302 '' Since no one is able to produce the instrument there is no competent evidence before the Court that any party is the holder of the alleged note or the true holder in due course. New Jersey common law dictates that the plaintiff prove the existence of the alleged note in question, prove that the party sued signed the alleged note, prove that the plaintiff is the owner and holder of the alleged note, and prove that certain balance is due and owing on any alleged note. I ask that while the alleged debt is in dispute, under investigation that you not contact me by phone, I consent only to contact in writing at my address only, further that you cease reporting and collection initiatives at this time, inform the major credit bureau that this account is currently in dispute. 12 CFR 7.1017 ( a ) ( 2 ), 12 CFR 7.2019 ( b ), HJR 192, P.L. 73-10, P.L. 89-719, sec. 6323 ( a ) ( 1 ) ( A ) ( B ). All Rights Reserved and retained, without recourse.
Company Response:
State: NJ
Zip: 08873
Submitted Via: Web
Date Sent: 2017-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-21
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XXXX XXXX XXXX - borrower/client. Original loan secured and closed in XXXX XXXX. XXXX XXXX financial crisis hit and applied for a modification in XXXX time frame. Took XXXX years since the lender was XXXX XXXX XXXX XXXX XXXX XXXX They were enmeshed in the meltdown and their own bankruptcy. After XXXX years mortgage was sold to Nationstar - XXXX more months of paperwork modification was approved. They simply tacked on the interest accrual of the payments not paid for the previous XXXX years due to their DEMAND no mortgage payments to be made during their XXXX years of time needed to make a decision - repeatedly asking for the same paperwork over and over and then losing it. '' Nationstar adjusted the rate to XXXX XXXX from XXXX XXXX - on a XXXX XXXX. All that did was recast the balance and the payments remained the same as they ADDED over XXXX of principal. I made the payments faithfully regardless of the fact that was ridiculous. I have never been late. In this past year XXXX what I did not realize is they were negatively amortizing the 'new adjusted interest increase ' they hit me with XXXX no notification of this ) - in XXXX and have been compounding and adding to the loan principal balance. In XXXX years I have paid faithfully and have NEVER been able to reduce the principal loan balance - in fact, it is HIGHER than I started out with in XXXX. I am not late now, but, I applied for them to modify this loan to meet reasonable terms and to comprehend this never ending cycle. The proven value of this property is only XXXX XXXX with a recent appraisal done and market has declined further, yet, I have been faithful in payments. After supplying them all my information - good credit - and income that can fully sustain the mortgage - they declined the request for no reason and gave me no basis of this. The XXXX XXXX term was up in XXXX - and the adjustment for that XXXX should have gone DOWN - not up. I am and was simply asking for reality in continuing to make reasonable payments while I wait for the market to improve and recover the value - that is STILL not there. XXXX XXXX put this in place. Nationstar has serviced the loan now for many years. They have not complied with legal requirements to adjust and or to discuss and give opportunity to remedy the loan and terms. XXXX was a major XXXX XXXX in the market during the meltdown and filed bankruptcy, relieving themselves of any and all debt - that they placed on consumers. I would and request this to be investigated. My phone number is XXXX or XXXX. My email is XXXXXXXXXXXX thank you
Company Response:
State: MD
Zip: 21403
Submitted Via: Web
Date Sent: 2017-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I just want to bring to your attention an issue I had with XXXX XXXX ( formerly known as NationStar ). During my recent mortgage payment I made an additional payment on top of my monthly mortgage. I am up to date with my payments. Rather than apply my additional payment to my principal, they used it as an additional monthly payment. I find this very troubling because this result in the additional payment being used to pay for interest and it increases the interest I will be paying on the mortgage. Before XXXX XXXX, my mortgage had other servicers and this is the first time this is happening. I think this kind of behavior is n't in the interest of their customer. It helps XXXX XXXX make more money while cheating the customer.
Company Response:
State: NY
Zip: 11372
Submitted Via: Web
Date Sent: 2017-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-20
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XXXX XXXX : XXXX passes away at XXXX. Nationstar starts writing that we are behind in payments after 7 years of paying on time. Nationstar places insurance ( forced ) on property, when insurance was active. Nationstar pays property tax, before we paid or check gets returned. Nationstar creates escrow account, not part of original agreement. Nationstar sends back our monthly payment stating it does n't cover the outstanding balances, force created by Nationstar. XXXX XXXX to XXXX XXXX we send demand for proof of claim letter, beneficiary statement and QWR to Nationstar. Nationstar identifies itself as the XXXX of a XXXX XXXX. Nationstar identifies the Trustee of the XXXX XXXX. Nationstar shows a XXXX spreadsheet that starts an accounting in XXXX, when the agreement started the debt obligation in XXXX. Nationstar provides a certified copy of the Deed of Trust and PRomissory Note. Nationstar provides no other validation of authority and is not a party to the original agreement documents. Nationstar provides ( records Clerk Recorder 's Office and proffers as evidence XXXX XXXX XXXX California ) names of parties with a right to enforce and a right to collect, that do not have a lawful identity in XXXX XXXX California XXXX of XXXX, IRS, SEC, FDIC, or NiC ) or otherwise. Nationstar claims a right to collect on a debt that should have been paid off ( based on Nationstar submitted documents XXXX years ago. Nationstar claims to work for an entity that has no lawful identity. Nationstar claims to be a servicer for a XXXX XXXX that does n't exist. Nationstar has recorded documents that are a slander of title and are preventing us from selling the property in question ( XXXX we have been in escrow ). XXXX XXXX We mailed certified a TILA Notice of Rescission to the Principal Parties identified by Nationstar in their response to the Demand of Proof of Claim, and the QWR. XXXX XXXX XXXX to Date ) ; We sent XXXX copies to the same parties over the XXXX calendar year. XXXX XXXX XXXX Nationstar records a XXXX XXXX of Deed of Trust. Assigning an unspecified interest in the subject property from MERS to " an unlawful entity '' and " unlawful XXXX ''. Signed by a Nationstar employee. XXXX XXXX XXXX We recorded the TILA Notice of Rescission in the XXXX XXXX Clerk Recorders office. We recorded the Notice of Intent to Preserve Interest in the XXXX XXXX XXXX office with Exhibits related to the TILA rescission notice. XXXX XXXX XXXX Nationstar as Attorney in Fact for " unlawful entity '' substitutes the original Trustee for XXXX Foreclosure XXXX. XXXX Foreclosure XXXX as '' substitute trustee '' files a Notice of XXXX. We send XXXX a " proof of claim demand and a beneficiary statement demand '' and notify them of the XXXX rescission filing and recording. Additionally, we notified them of the " set-off '' created by said filing. XXXX responds with XXXX pages of alleged proof of claim ... showing a certified original copy of the promissory note and deed of trust with a promissory note allonge ... the allonge shows a different debt obligation with the proper reduction of original debt principal. the allonge shows " specific endorsements '' to a current entity that Nationstar alleges a relationship with and alleges to work for. XXXX ' information shows claims for an amount equal to what the original debt obligation should have been and yet they are claiming amounts far in excess to what their documents show could be the balance owed. Which we do n't agree with at any level. XXXX additionally shows that the promissory note ( original ) has NO ENDORSEMENTS ON IT to anyone who could claim to be a lawful creditor of the debt obligation.
Company Response:
State: CA
Zip: 90069
Submitted Via: Web
Date Sent: 2017-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have a loan that is currently being serviced by Mr. Cooper, formerly Nation Start Mortgage. I took out the loan in XXXX 2006 as a Purchase Money loan for 100 % financing. The 80 % first mortgage is with Mr. Cooper and the 20 second is with XXXX XXXX. I have not refinanced or done anything with the loan since except making all my payments on time without ever being late. The type of loan I have with Mr. Cooper is a 5-year ARM Interest Only loan. The Note to the mortgage states that the interest rate is fixed for five years, then adjust every six months thereafter based on the index described in the Note until year 10. The Note also states that I will pay interest only for ten years regardless of the adjustments to the interest rate. However, the Note states that, after the Interest-Only Period, defined 120 payments ( 10 years ), the Note Holder will : " will pay principal and interest by making payments every month thereafter for the next 240 payments in the an amount sufficient to fully amortize the outstanding principal balance of the Note at the end of the Interest-Only Period over the remaining term of the Note in equal monthly payments. '' Unfortunately, Mr. Cooper refuses to adhere to the terms of the contract and continue to force rate adjustment to me. Their only argument is that I am in an adjustable rate loan and therefore the rate is going to adjust and that if there allow me to make " equal monthly payments '' as stated in the contract then I would have a fixed loan. They insist that what is written in the contract does not matter because I do not have a fixed rate loan. Please help me! I am going up against the full legal apparatus of Mr. Cooper who refuse to read and adhere to the terms of the contract that I signed.
Company Response:
State: CA
Zip: 92024
Submitted Via: Web
Date Sent: 2017-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-19
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Nationstar is the servicing bank : has held homeowner in extending processing, and not evaluating documents properly. Homeowner has submitted the XXXX requesting modification. Homeowner has been denied by the service'r onXXXX. Homeowner is formally appealing the denial based on errors in home value, income, XXXX and XXXX Loan to Values used by the services in the denial of the XXXX application. The service'r has commenced double tracking while homeowner was acting in good faith under the DOJ/49 States Attorney Generals Agreement : the National Mortgage Settlement Agreement. The servicer ' is discriminating against homeowner claims, in a form of reverse discrimination ; holding the mortgage in extended processing, denying a loan modification while homeowner is qualified, lost documents when homeowner has already provided.. This homeowner, feels that her case has been unfairly treated for the following reasons : 1. No active single point of contact, constantly changing, when calls made to the single point of contact, routine routed to the collection department, never the same contact person. 2. A Single point of contact was assigned ; calls were made to the point of contact : the calls were never returned by the contact. Calls returned were from the collection department and never the same so called : " relationship manager ''. 3. The service'r has held the homeowner in extended process in bad faith, during which the value of property has c for 26 months from XXXX to XXXX XXXX. 4. On the most recent XXXX application : all requested documents were provided as requested. Homeowner has confirmation via fax that documents were received by the service 5. Homeowner has made numerous calls ( 20 ) inquiring on status of application, as a foreclosure date has been set XXXX XXXX, XXXX ; calls were routed to next available agent, comments were : A ) wrongfully advised that documents were not submitted, or B ) documents were submitted, or C ) resubmit documents because d, or D ) the foreclosure date is set and homeowner is responsible for not providing the requested documents : these 4 points are causing a state of confusion and terror to the homeowner. 6. Servicer started a double tracking procedure upon the notice of default. The foreclosure agent was aware of the loan modification in process, and moved forward with the double tracking anyway. This is a clear violation under the National Mortgage Settlement Agreement ; specifically double tracking while homeowner provided all documents under good faith. 7. Homeowner has contacted the foreclosure agent before the foreclosure sale : that the sale was extended to another 30 days. Service'r never advised homeowner of the extended sale date. 9. As of the above CFPB complaint date above, service'r has not advised or confirmation that the foreclosure date of sale is on hold. 10. Homeowner is in a state of fear created by the collection tactics by Service'r and or the foreclosure agent. 11. Homeowner was not advised of their HAMP/Department of Justice modification guidelines or options. 12. Homeowner was not provided the name of the investor as requested. 13. Homeowner was not provided a NPV Net Present Value Report to approve or deny the XXXX application. The Banks ' failure to discharge their required loan modification obligations, during homeowner 's honest attempt to save their home from foreclosure. Homeowner is claiming mortgage processing discrimination in delaying processing : by overloading servicer 's processing agents. We formally appeal the loan modification denial. We request that a SPOC Special Point of Contact be assigned to homeowner to assist in the new XXXX application review. Consent to publish. Homeowner has advised service'r and investor that a XXXX audit was ordered and copy provided in attachments. There is a positive change of circumstances in the value of the property in the recent NPV Report shows a positive equity.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-19
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XXXX XXXX, willing fully planned and committed a fraud with covering up a major evection by the hired law firm of XXXX XXXX XXXX XXXX XXXX. As our mortgage was in a server transition phase from XXXX XXXX XXXX to NationStar Mortgage, a lawyer with XXXX XXXX XXXX law firm ( see above ) by the name of XXXX XXXX failed to read his emails from the XXXX XXXX holidays and permitted a wrongful eviction of our home. We immediately informed XXXX XXXX of the problem and was told not to connect them but go through NationStar. My Wife were troubled that a Federally Funded Agency who owes the funds to our loan would instruct us not to call them. After several calls to NationStar, but no response, I sent n email to the XXXX XXXX XXXX XXXX explaining the issues and requesting to talk to someone as soon as possible. Several months later NationStar called and told us XXXX XXXX informed them that the server committed an improper foreclosure on our proper. This is a critical point, in that, the initial reason we contacted XXXX XXXX was the wrongful evection of our property. Be advised, we had informed XXXX XXXX of the return contact from the XXXX County Sherriff 's office ( next day following the eviction ) by XXXX XXXXXXXX XXXX. XXXX XXXX called my cell phone and said " XXXX XXXX, this is XXXX XXXX who executed the eviction yesterday. I want to let you know that your family wrongfully evicted yesterday. XXXX XXXX, XXXX XXXX XXXX lawyer, did not read his email from the holidays and failed to cancel the eviction. This type of gross error merits a free and clear home. I am sorry for this but try and raise your head up and face your neighbors. XXXX XXXX XXXX strategy immediately switched from the focus of eviction to " wrongful foreclosure '', thus introducing NationStar Mortgageas the focus and point of contact. While in limbo, the only information shared with us was everything was on hold as XXXX XXXX was working on a " Rescission of Foreclosure ''. NationStar 's Vice President of Loss Prevention -- XXXX XXXX, stated " we do n't think it 's possible. XXXX XXXX, NationStar 's Foreclosure Manager repeated the same statement to my wife and I. XXXX XXXX, in the meantime, sent their deft relief law firm ( stated above ) back after us pressuring us with duress techniques to sign all documents sent to us -- XXXXby the same law firm that committed the initial wrongful conviction. Further, XXXX XXXX continued with the same law firm to plan and implement the rescission of foreclosure ( after several requests from my wife and I to change to an unbiased law firm. We tried unsuccessfully to each XXXX XXXX with the request, but again they would not accept or return our calls. The request was made to NationStar who refused and said XXXX XXXX would have to grant the switch ). Unfortunately, through unmoral background tactics administered by XXXX XXXX to place the server ( NationStar Mortgage ) in the forefront -- - my wife and I were unfairly pressured " under duress '' by Fannie Mae 's law firm to sign and return all documents to orchestrate a loan modification resulting in XXXX years added to the existing loan ( a total of XXXX ), NationStar added the legal fees ( by the law firm that committed the wrongful eviction -- who prepared and submitted to the courts a rescission of foreclosure as well as the {$49000.00} restitution paid to us to the back of loan modification. The same law firm recently filed with the courts a foreclosure on our property again with the sale date of XX/X/17. Prior to the two above issues with both XXXX XXXX and NationStar, we were turned down by NationStar who said they could not modify our loan ( it does not meet requirements ) and to please contact XXXX XXXX for more details. We called XXXX XXXX, but again was told by the " Resource Center '' to contact NationStar. The loan modification we were sent was totally unfair, inflated and pushed on us as result extreme duress by XXXX XXXX XXXX hired Law Firm. If our loan could not be modified, what did NationStar Mortgage prepare ( and XXXX XXXX approve ) for the law firm to pressure us to sign and return? The Consumer Finance Protection Bureau was instituted to oversee Banks and lenders in protecting homeowners, but who or what service is monitoring the actions and unmoral schemes XXXX XXXX is preparing and focusing the servers to execute?
Company Response:
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-18
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: On XXXX/XXXX/XXXX, I consummated a Home Equity Conversion Mortgage ( HECM ) Loan with XXXX XXXX XXXX in the amount of {$350000.00} with an interest rate XXXX XXXX The loan is based on an appraisal performed by XXXX XXXX on XXXX/XXXX/XXXX. XXXX XXXX was hired by XXXXXXXX XXXX XXXX and appraised the value of the property at {$230000.00} Foreclosure Action Against Me On XXXX/XXXX/XXXX, a Lis Pendens and a Foreclosure Complaint were filed by XXXX HECM Acquisition Trust XXXX ( who bought the mortgage from XXXX XXXX ). The complaint contains 3 different allonges to the note and mortgage assignments that show ownership was transferred multiple times. The first Allonge and mortgage assignment appears to have transferred ownership of the note from XXXX XXXX XXXX to XXXX XXXX XXXX in XXXX. The second Allonge and mortgage assignment indicate the note was assigned from XXXX to XXXX XXXX in XXXX. I was not informed of this transfer. The third Allonge indicates the note was endorsed in blank by XXXX XXXX. the third mortgage assignment indicates the mortgage was assigned to the XXXX XXXX XXXX in XXXX. I was not notified about that transfer either. Transaction History I requested a copy of the transaction history from XXXX XXXX. However, it was incomplete. The transaction history begins at XXXX/XXXX/XXXX and ends at XXXX/XXXX/XXXX. This would make validating the amount of the debt almost impossible. There is also no indication of me not paying my taxes or that XXXX paid them. After XXXX began foreclosure proceedings, I began researching my loan because things that XXXX was alleging in the foreclosure complaint did not seem right. First, the legal description indicates the lien was not properly conveyed to the property. The legal description on the mortgage does not match my deed. At some point during the origination of the loan in XXXX of XXXX, XXXX XXXX XXXXl committed mortgage fraud by giving FHA fraudulent information about this loan to get it approved. XXXX XXXX XXXX gave me a reverse mortgage in the amount of {$350000.00} on a property valued at {$230000.00} according to the appraisal supplied by XXXX XXXX. Being XXXX years old at the time of consummation, I was only eligible for a maximum LTV of 55 % of the value of {$230000.00}. My reverse mortgage should have only been in the amount of {$120000.00}, not {$350000.00}.
Company Response:
State: NY
Zip: 12553
Submitted Via: Web
Date Sent: 2017-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-10-18
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XXXX : Mortgage XXXX XXXX XXXX It is said that the banks were bailed out of their failings and they were supposed to help the real victims of the recession, the homeowners through the mortgage modification program. Instead story after story tells of good hardworking people who were victims of the banks greed and avarice. I am such a person, from whom the bank is actually stealingmy home from me. What the bank is doing to me XXXX and thousands of others ) maXXXX be considered legal, but it isunethical and morally wrong and totally unjust! In my case they are stealing my homeand about XXXX XXXX and XXXX XXXX XXXX I had had in equity in my home. Pure XXXX.Someone needs to hear our collective cry and help. In XXXX, I bought a breakfast/lunch XXXX run with my daughter ( who has been in the restaurant business since college days XXXX. I put everything I had into the business, both financially and emotionally. The recession hit us very hard. I lost the business and was in a very bad situation since my only other livelihood was real estate and appraisals which was decimated by the market at the time. I fell behind on my mortgage as it took a while to regroup in that economy. I had a {$250000.00} mortgage and a lot of equity in the house as I hadlivedhere since XXXX and before the recession imploded the prices, it was worth between about $ XXXX {$800000.00}. That has since been reduced when the housing market fell to about {$550000.00}. I finally got back on my feet as I was threatened with foreclosure by XXXX XXXX. I tried to make payments to the bank and the payments were refused. I was told that XXXX go through the modification. I got a lawyer and entered the court mediation program. I was told in a letter at the beginning that I would have a modification program within XXXX days, which was reasonable.I attendedevery mediation session anddid everything I was asked to do at all times. But at every mediation session, they asked me to either submit XXXX XXXX and I XXXX XXXX I would get an answer XXXX.This went onfor over XXXX years. I always complied. I also called the Bank between sessions to stay on top of things and was also then told XXXX/XXXX. I always complied. I was frustrated that it was taking so long andwas told it was par for the course. I asked if there were any other programs that I could use, if there was any other way. I was told there was not. All I wanted was to get the modification and get on with my life. The stress was taking its toll on me and my health. In XXXX, XXXX, at XXXX session, I was given a settlement offer for a mortgage modification by XXXX XXXX. It was a reasonable and workable arrangement for me and I immediately accepted. Within XXXX days I was to receive the official documents by Fed-Ex. Iwas to have a check ready to wire to them on that day and each month starting in XXXX. I went to my bank and got the money ready to wire and waited for the parcel. Nothing came. I calledmy lawyer, the court mediator, the Bankover and overand they told me not to worry, it would be there. Nothing happened. I kept calling everyone. They told me not to worry that the process was delayed a month and everything would begin a month later in XXXX. Then finally, I was told that XXXX had sold my loan XXXX along with others XXXX XXXX. But not to worry as soon XXXX in on their new loans, they would honor the agreement and I would get the paperwork. Finally I was told the truth : XXXX the agreement that took me over XXXX stress filled years to obtain while eating away at my equity ( although I did EVERYTHING that was required of me the whole time ) .They wanted me to start over at the very beginning as if I had never done thisat all. And then, I was consistently XXXX dragging out the process so long! Since the only answer that my attorney had for me no matter what I asked was I dont know, I dismissed him. Why pay him money to not know what I already dont know for nothing? I continued the court mediation, however. I went faithfully and did everything that was asked of me. The same things went on forover another XXXX XXXX to eat at my equity and my health. Amazingly, XXXX. Example : they would tell me they needed XXXX and then I scrambled to get it to them ; the next time I called them, they said it was received but was the wrong doc althoughTHEY specifically asked for what I sent them.All this took time. Another time they asked for a bank statement from my daughter ( who lives with me in the house ). This was XXXX of residency in the house. I reminded them that they already hadher income tax and pay stubs all with this address on them. They insisted on the bank statement. I told them that she does not use a bank, would a debit card statement do? She has direct deposit from her job into the debit card. The person checked with XXXX, who said absolutely not. XXXX be a bank statement. I hung up and waited a few days. I called back and got a DIFFERENT person. I asked would they accept a debit card statement since my daughter does not have a bank account. Again, a check with the supervisor. Yes, that would be fine, I was told. I sent it to them and checked in a few days. They confirmed that they had XXXX and it was adequate. All this took time and XXXX XXXX translates to lost ( stolen XXXX money for me. This kind of thing went on and on month after month. Finally after a couple more years of this nonsense, they made an offer that was MORE THAN DOUBLE what XXXX had offered me and DOUBLEmy original payment.THIS IS SUPPOSED TO BE XXXX IN DISTRESS, NOT CAUSE MORE DISTRESS! I was XXXX XXXX so high because of all the charges that were incurred ( while the bank deliberately stalled around at my expense ). No way could this be construed as just.I also read that it came out in court cases thatformer employees of some of these banks admitted to getting bonus pay for dragging out the modification process in this manner. And no way could I afford it XXXX double my original payment!!! XXXX. I XXXX XXXX a program for people in CT that would be exactly what I needed. Why was I not informed about this program on day XXXX by either my attorney or the court mediation program ( that turns out I was paying for all this time unbeknownst to me XXXX? I had no idea about CHAFA or I would have jumped on it right away -- years ago. The court moderator said I might not XXXX the expenses incurred, because I had been in moderation for so long, were so high. XXXX said, it might work and if I am denied she would appeal it for me. I repeat, why was not knowledge of this program made available to me from the beginning, before I was yanked around? I was denied XXXX XXXX XXXX it as she said she would. I was led to believe that these people were paid a salary to help those of us that are in need and helpless. I was dropped cold. I was then told that I could get a reverse mortgage even though I was in foreclosure. I was unaware that this was a possibility. Why was n't I informed of this option sooner? I decided toapply fora reverse mortgage, but because of the foreclosure expenses XXXX upall my equity ( stolen money from XXXX the circumstances ), the house lacked equity to qualify. It was a lost cause, just more unnecessary expenses. So my {$250000.00} mortgage has now become a debt of nearly {$500000.00} all while I sat here complying with everything they asked me to do over and over and over again for nearly XXXX years. And they act as if it is my fault it took so long.That unfair accusation is horrible, too. That people look at meas ifI planned all this stalling around using up my equity. To XXXX : " Something is rotten in the state of XXXX '', XXXX XXXX this whole mortgage modification XXXX. XXXX a rule that requires themto get back to you in XXXX days with an answer. They ask XXXX up front and do not play theselife XXXX banks play. The banks should have had the same XXXX to XXXX they accepted the bail out. Obviously, it is do-able if it works with CHAFA. And if XXXX comply, no fees should beallowed to be XXXX the homeowner ( beyond the XXXX days XXXX to XXXX XXXX or well XXXX believe that the banks would comply! And there is no doubt that the process would be accomplished in XXXX. Clearly the banks do not want that. To make matters worse, in the beginning, as I was in process of getting back on my feet, I tried to make payments to the bank and the payments were refused. I was told that XXXX go through the XXXX I been told about XXXX from the beginning or even if I were able to implement the first modification that was offered me from XXXX, I would now have a reverse mortgage and be able to live the remainder of my life. That is all I asked. I only want what has been mine for 39 years.The bank is stealing my house, stole my ( equity XXXX money of nearly, {$250000.00}, caused undue stress that adversely affected my health and well being.There is nothing left for me now. And to add insult to injury, I was forced to help fund them through the bailout and enable all this through my tax dollars. The equity was my future as I have no pension, XXXX or IRA accounts. Having been a full time Mom my whole adult life, my social security is meager and not sustainable. The house is what I got from the divorce settlement, and it would be adequate if it were not being stolen from me. The Bank is being allowed to steal more than just my house. The bank needs to be sued and made accountable for all monies they stole from me ( equity ) as well as all the stress and suffering they caused that was due XXXX taking money through outright fraud. This is an outrageous injustice! I know that I am not alone in this. There are thousands and thousands of us all over the country. XXXX and XXXX dedicated to this mortgage modification fraud program are numerous as people cry out and beg for help to achieve justice from the banks. We the people deserve a complete halt on all foreclosures until a full investigation into the fraud program is complete and justice is served. Is that too much to ask for? Please help us!
Company Response:
State: CT
Zip: 06473
Submitted Via: Web
Date Sent: 2017-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A