Date Received: 2017-03-30
Issue: Dealing with my lender or servicer
Subissue: Trouble with how payments are handled
Consumer Complaint: I was shocked when I reviewed my credit report and found several late payments on my student loans with the dates below : XXXX 90 days past due as of XX/XX/2013 XXXX 90 days past due as of XX/XX/2013 XXXX 90 days past due as of XX/XX/2013 XXXX 90 days past due as of XX/XX/2013 I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that this was supposed to be in deferment and it did not get processed correctly or the payments I sent in were not registered.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 10037
Submitted Via: Web
Date Sent: 2017-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-03-28
Issue: Dealing with my lender or servicer
Subissue: Don't agree with fees charged
Consumer Complaint: A student loan obtained by myself in XX/XX/XXXX for a total of {$9000.00} was discharged through bankruptcy in XX/XX/XXXX. Authorized by a federal court and signed by a federal judge. During that period some loan relief was either granted or not granted. My relief was approved. Many years later I was contacted by DOE and told that the judge did not indicate in my BK that a specific hardship would occur without the relief granted. Therefore the judge had no authority to grant my relief. My loan more than quadrupled because of this and I have been paying this balance since the XX/XX/XXXX 's. The loan has been sold to numerous companies over the years and all continue to force one into the consolidation trap. The loan has been paid down from {$37000.00}. 00 to {$18000.00} presently. This should never have happened. Even if my BK was not correct which is nonsensical, I should not have had the burden of paying accrued interest and penalties when my correct legal documents were being rejected. In addition, my loan is well over the 25 year threshold for student loans. I also became a certified XXXX XXXX years which should have been enough to be granted loan forgiveness but I was told that my loan was too old. At no time should I have been made to pay for mistakes made by any judicial entity. Whether or not it was the federal courts or the DOE. None of this was my error.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CT
Zip: 065XX
Submitted Via: Web
Date Sent: 2017-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-23
Issue: Dealing with my lender or servicer
Subissue: Don't agree with fees charged
Consumer Complaint: Paid Loan off, have letter. Another company Mohela is asking me to pay off loan, again.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CT
Zip: 064XX
Submitted Via: Web
Date Sent: 2017-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-03-23
Issue: False statements or representation
Subissue: Impersonated an attorney or official
Consumer Complaint: On XX/XX/2017 I receive a collection notice from the Department of Education-National payment center, XXXX. XXXX XXXX, XXXX Ga XXXX ; telephone # XXXX to pay XXXX a month for my student loans, I did not send them a cent. I contacted my school-Mohela which I am sending student loan repayment to. Mohela told me that this is a third party company and for me to contact CFPB and write up an complaint towards Dept of Education ... ..
Company Response: Company believes the complaint is the result of a misunderstanding
State: AL
Zip: 35758
Submitted Via: Web
Date Sent: 2017-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-16
Issue: Dealing with my lender or servicer
Subissue: Received bad information about my loan
Consumer Complaint: I have XXXX separate loans under consideration ( I 'm opening XXXX separate incidents, XXXX per loan ). Each loan was transferred a number of times, and satisfied with the final lender. The problem is that the original lender is still showing the loan as not satisfied with XXXX of the XXXX major credit reporting agencies.
Company Response: Company believes complaint is the result of an isolated error
State: OH
Zip: 44107
Submitted Via: Web
Date Sent: 2017-03-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-16
Issue: Dealing with my lender or servicer
Subissue: Received bad information about my loan
Consumer Complaint: I have XXXX separate loans under consideration ( I 'm opening XXXX separate incidents, XXXX per loan ). Each loan was transferred a number of times, and satisfied with the final lender. The problem is that the original lender is still showing the loan as not satisfied with XXXX of the XXXX major credit reporting agencies.
Company Response: Company believes complaint is the result of an isolated error
State: OH
Zip: 44107
Submitted Via: Web
Date Sent: 2017-03-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-16
Issue: Dealing with my lender or servicer
Subissue: Received bad information about my loan
Consumer Complaint: I have XXXX separate loans under consideration ( I 'm opening XXXX separate incidents, XXXX per loan ). Each loan was transferred a number of times, and satisfied with the final lender. The problem is that the original lender is still showing the loan as not satisfied with XXXX of the XXXX major credit reporting agencies.
Company Response: Company believes complaint is the result of an isolated error
State: OH
Zip: 44107
Submitted Via: Web
Date Sent: 2017-03-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-16
Issue: Dealing with my lender or servicer
Subissue: Received bad information about my loan
Consumer Complaint: I have XXXX separate loans under consideration ( I 'm opening XXXX separate incidents, XXXX per loan ). Each loan was transferred a number of times, and satisfied with the final lender. The problem is that the original lender is still showing the loan as not satisfied with XXXX of the XXXX major credit reporting agencies.
Company Response: Company believes complaint is the result of an isolated error
State: OH
Zip: 44107
Submitted Via: Web
Date Sent: 2017-03-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-14
Issue: Dealing with my lender or servicer
Subissue: Need information about my balance/terms
Consumer Complaint: When I was in college and graduate school, the paperwork I signed was for fixed interest loans. My loans have been transferred to various servicers over the years, none of which was a refinance by me, rather my loan sold to a different company without my consent. Each of them, prior to MOHELA, used my monthly payments to reduce the principal debt as well as taking a majority of the payment for interest. When XXXX serviced the account, over 24 % of my payments went to reducing principal. From XX/XX/XXXX-XX/XX/XXXX XXXX took over the loan, 19 % of my payments went to reduce the principal. MOHELA became the servicer in XX/XX/XXXX. In XX/XX/XXXX I noticed that the principal was n't being reduced at all. When I contacted MOHELA they told me that I was " paid ahead '' so I continued my overpaying. When I received my XXXX forms, however, almost all of the payments were made as interest, as verified by the XXXX, and only 7.4 % of my payments went to reducing principal even though I overpaid my monthly bill by four times that amount. While MOHELA could lie to me, it obviously could not lie to the IRS and the tax form proved that the oral statements made by MOHELA 's representatives were untrue. I then requested my original loan paperwork and a payment history from MOHELA. I received the payment history but never any of the original paperwork. I had various federally guaranteed student loans over the course of my education, but I made sure that all were from large banks and for a fixed interest amount. I can not imagine that any loan contract would allow the terms to be changed to interest only from fixed. I made a complaint with the CT Attorney General 's office who advised me to submit a complaint through your offices as they did not have jurisdiction. MOHELA, however, responded to the CT AG 's inquiry and stated that their behavior was within Federal guidelines. I would like the CFPB to provide me a copy of the guidelines which allow the change in terms to interest only from fixed or to " pay ahead '' my note rather than reduce the principal, and to provide a copy of at least one of the contracts that I signed which would allow a change in terms. Due to my complaint, I received a modest payment from the Dept of Education as an " overpayment. '' This small amount did not include the amount of principal that would have been reduced if payment applied and principal reduced. Interest was still being charged on the principal debt when it should have been reduced. When MOHELA took over the loan, the amount that it admits in it 's submission was {$220000.00}. When I refinanced my loan with a different servicer 8 months later, my principal was almost {$600.00} more than when they took the note. This is while I was overpaying my monthly bill by 20-25 %. I have all of the documentation proving the points above. An internet search shows hundreds of others in my situation that MOHELA has unilaterally changed the terms. A quick actuarial calculation shows that my principal should be reduced by approximately {$28000.00}. In the nine months that my loan has been moved from MOHELA to a legitimate bank, I 've paid the note in the exact same manner as before -- I 'm billed $ XXXX/month and I pay {$2000.00}. In these nine months my principal has dropped almost {$10000.00} as opposed to the eight months with MOHELA where it increased.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CT
Zip: 065XX
Submitted Via: Web
Date Sent: 2017-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-03-09
Issue: Dealing with my lender or servicer
Subissue: Received bad information about my loan
Consumer Complaint: Mohela is my current loan servicer. They are reporting on my credit report that I was 90-120 days delinquent in XX/XX/XXXX-XX/XX/XXXX. I contacted Mohela and they indicated that it was transferred over delinquent from XXXX loan servicing. I know that I have never been late. They said to call XXXX. I called XXXX they have no record of servicing my loan since XX/XX/XXXX. XXXX said to call XXXX XXXX, XXXX XXXX has n't serviced since XX/XX/XXXX. I called XXXX and XXXX and nobody has serviced this loan since I consolidated XX/XX/XXXX. I have called the student loan servicing help line, the nslds.org, website and assistance number, and the student loan support center XXXX. Nobody is able to provide this information, nor do they show any delinquencies. I am unable to verify the information provided, and XXXX is unwilling to verify the information that they received when transferred over. If they are reporting on my credit report based on information received from a previous provider than that appears to be faulty. I am asking that Mohela verify the information that they received when the account was transferred and/or correct my credit report as required by the FCRA ; and therefore it is a violation of the Fair Credit Reporting Act.. Per Mohela my account was transferred over delinquent in XX/XX/XXXX ; and continue to base their reporting off of inadequate and unconfirmed information and due to this violation I am requesting my credit report be updated as required by law.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 43035
Submitted Via: Web
Date Sent: 2017-03-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No