Date Received: 2017-07-02
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I opened a student loan with Mohela Department on XX/XX/2010, as well as US Department AFSA on XX/XX/2010, my loans have been closed and I 'm still seeing this loan on my credit report and I would these to be removed, the company tells me I ca n't have them removed unless the government removes them.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MO
Zip: 630XX
Submitted Via: Web
Date Sent: 2017-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-06-23
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: This was to be a loan forgiveness. I graduated in late XXXX. I was to pay for 10 years and the loan was to be forgiven if I worked in the public service field. I was told my profession qualified ( NC XXXX ) and was told by the representative at the time how to fill out the paperwork. I am right at 9 years in paying, auto draft each month, so I have never been late on a payment. When I called to check on when It would be paid in full, I was told I had NOT made any qualifying payments. I was told by the representative how to fill it out so it was done correctly. I was told Mohler, the company who bought out the original student loan that my option was to increase my payment or refinance for 10 more years at almost XXXX higher a month. I now pay XXXX and some change a month. I was told I qualified and the payment set up by them and now they say It was n't qualifying payments and I have to pay another 10 years.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 27205
Submitted Via: Web
Date Sent: 2017-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-06-22
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Dealing with MOHELA, the servicer of XXXX student loans. I have 2 student loans currently serviced by MOHELA. I signed up for auto-draft with the first loan. When my second loan began to be serviced by MOHELA the auto-draft did not update to include the second loan, nor is there an option online to include the second loan in the auto-draft. To make a payment, which is now late, I can only make individual payments at the loan level which is also confusing since my summary page shows only a snapshot of loan # 1 and thus makes it look like I have no overdue amount or payment due. I 've called the company multiple times and was informed that the only way I can sign up the second loan for auto-draft is to call the company and ask them to send me an additional form, which is not made available online. After calling and requesting this form 3 times I have yet to receive it.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 28205
Submitted Via: Web
Date Sent: 2017-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-06-07
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: My student loans were transferred to a new service provider in the beginning of XXXX . My original provider was Mohela. My loan was transferred to XXXX . I made my regular payment at the end of XXXX and it was withdrawn from my checking account on XXXX XXXX . XXXX ha s no record of this payment and now I am being shown as being 30 days delinquent on my loan. I contacted Mohela- initially they were able to find my payment and they indicated that it would be sent over to the new provider. I called back a week later, they noted they cant find my payment at all. They asked for me to send proof of payment. I sent the proof from my checking account statement. A week later, still no response or transfer of my payment. I am now being told that it will take 60-90 days for my payment to be transferred.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20785
Submitted Via: Web
Date Sent: 2017-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-06-02
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: From XX/XX/XXXX through XX/XX/XXXX , I made 28 payments of {$180.00} to Mohela. None of these payments were posted to my account. They were sent to XXXX XXXX XXXX , XXXX Missouri XXXX . These were sent via my online billpay service through XXXX .
According to Mohela - due to the fact that I had declared bankruptcy, my loan was put into " Bankruptcy '' status and stopped receiving payments. However, instead of returning the payments or notifying me that they were no longer being accepted, Mohela forwarded these payments to " XXXX XXXX XXXX XXXX XXXX , '' as they were the guarantor of the note. Mohela informed me that to recover these assets or have them applied back to my account, I would need to reach out to the guarantor. I was advised to call XXXX . This is a phone number for XXXX . XXXX informed me that they had received no payments from Mohela and that they were not affiliated with XXXX XXXX XXXX XXXX XXXX , other then acting as a servicer. They advised that I should call the XXXX XXXX XXXX XXXX at XXXX . This number is ALSO a phone number for XXXX . When I called that number, the same person who had answered when I called the XXXX number answered again. They also advised me that they were not affiliated with XXXX XXXX XXXX XXXX XXXX XXXX and that they had no record of receiving any funds from Mohela.Company Response: Company believes it acted appropriately as authorized by contract or law
State: AZ
Zip: 85254
Submitted Via: Web
Date Sent: 2017-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-22
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My loan was transferred from Mohela to XXXX XXXX XXXX . I always question why at Mohela my principal would never go down even when I paid upto {$100.00} more? Then when it was transferred I had the same problem with XXXX . I made several inquires but was told that interest was satisfied first they would go around and around about I have a 25 year loan and I must pay fro 25 years. I told them that this was a simple interest loan and why was the overage in my payments going to principal? They told me they just pay ahead interest because it is a 25 year loan. They do this to all student loans. This is not right as all student loans are simple interest as with mine as they must follow certain guidelines set forth by the Department of education. As with my loan it states I can pay as much as I want over the minimum payment and this will reduce the length of my loan as overage of my minimum payment will go to principal including no pre-payment penalty I believe this practice is on going with in both Mohela and XXXX XXXX XXXX in fact I believe they train their customer service agents to convince all borrowers that all we can do is pay ahead interest. If 100,000 's of student are experiencing what I have these is so dishonest that student will never get ahead and be able to pay off debt.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92656
Submitted Via: Web
Date Sent: 2017-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-18
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: When I began repaying my student loans in XXXX , I was told I would need to m ake 120 paym ents on time to qualify for th e Public Service Loan Forgiveness program. I chose to have my payments auto-deducted from my bank account to ensure I would not miss a payment deadline. In fall XXXX , my payments suddenly increased. I called to speak with a representative regarding this increase & was informed I was on the Graduated Repayment Plan, which sounded fine to me. Before the phone call ended, I asked them to verify how many payments were left before I could apply for the loan forgiveness. I was informed by the representative that my payment plan did not qualify for the loan forgiveness & that the loan forgiveness was not retroactive. This was the first I had heard & read of this, as I also had been interested in the XXXX XXXX XXXX XXXX XXXX . I immediately had the representative start processing the paperwork to swap my loans to a qualifying repayment program. It appears as though I will be working another 10 years as a XXXX to get my loans forgiven. I feel cheated & tricked by this program. I made my payments on time ... so why should I be punished for not being on a lower repayment plan?
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 94066
Submitted Via: Web
Date Sent: 2017-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-18
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Took out a student loan and made payments for alm ost ten yea rs. I just found out that my payments do not qualify for loan forgiveness. I was not advised of this when I set up the payments. My payments actually were more than if I set it up as income based.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60544
Submitted Via: Web
Date Sent: 2017-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-11
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I was having trouble paying my Income Based Repayment monthly payments and was behind on payments, and I spoke with a Mohela r epresentative on XXXX XXXX 2017 for 47 mi nutes to discuss my options. I was told that I had until the end o f XX/XX/XXXX to m ake at least one payment in order to not go into the default process. I indicated that I wanted to get current and comply with the requirements for my yearly IBR renewal, which was also due by the end of XX/XX/XXXX . Per this phone call, I made a payment on XXXX XXXX , 2017. Following this, I also sent in my paperwork ( I am XXXX ), which included the form titled " Income Based Repayment Plan, Alternative Documentation of Income, '' a document indicating how my Adjusted Gross Income was calculated, and a copy of my husband 's XXXX . I was notified by email on XXXX XXXX , 2017, t hat my paperwork was not accepted because the form I used to apply had changed, and I needed to use a more current form. I was also told that I needed to provide a copy of my husband 's original XXXX , not just a copy ( or, alternatively, that I could provid e 2 w eeks of paystubs ). I was offered an administrative forbearance which I denied because I did not want the outstanding interest ( over {$50000.00} ) to accrue, which Mohela confirmed would be the case. Several weeks later, I had two m ore conversations with Mohela on XXXX XXXX , 2017 ( 2 7 minutes ) and XXXX XXXX , 2017 ( 1 7 minutes ) regarding my past due account. It was during the phone call on XX/XX/XXXX , whe n I spoke to XXXX , that I came to understand that if I sent in the revised paperwork for t he IBR renewal that the outstanding balance of {$1800.00} would be immediately due ( in order to renew the IBR program, it wa s required that my account be brought current ), and that, otherwise ( if the outstanding amount were not paid ), I would automatically be given an administrative forbearance which would immediately capitalize my interest ( which, at this point, would amount to approximately {$57000.00} being added to my principal ). During this XX/XX/XXXX cal l, XXXX told me that if I could not make this outstanding payment, I should " hold off '' on sending in the revi sed IBR rene wal paperwork until I could pay the outstanding balance. I was also given confirmation that my most recent payment o f XX/XX/XXXX had been received. Thus, based on this conversation, I planned to work immediately toward gathering enough funds to pay off the {$1800.00} outstanding balance, while also making my agreed upon monthly payments. I next spok e with Mohela on XXXX XXXX , 2017, at which time I was prepared to pay the outstanding balance owed and submit the revised paperwork in order to move forward on my IBR renewal ( again, based on the information I received from XXXX during th e XX/XX/XXXX call, with the understanding that I should do both at the same time ). It was during this XX/XX/XXXX call that I was informed that my outstanding interest had already been capitalized AND that there was nothing I could do about it. I spoke to XXXX , a supervisor, during this call, and he confirmed that if I had sent the paperwork by XX/XX/XXXX , the capitalization would not have occurred, but it was too late no w to do it. This situation is appalling and wrong for several reasons : first, I was never told that I only had until XX/XX/XXXX to file the p aperwork and that, thereafter, {$57000.00} in capitalized interest, would be added to the principal ; and secondly, the information I was given was completely the opposite of what the previous agent, XXXX , had told me on XX/XX/XXXX . By the time I received the apparently correct information by XXXX on XX/XX/XXXX , I was told it was too late for me to reverse the situation and the horrendous burden imposed by the capitalization of interest.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 28211
Submitted Via: Web
Date Sent: 2017-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-10
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My total loan was {$16000.00} - disbursement began XXXX and completed XXXX . I started making payments in XXXX . I called a couple years ago to go over payments and when my loan would be paid and was told it would be done by XXXX . My loan balance has not changed much in the past 12 years and they show I still owe $ 9000+ I 've requested 3 times a print out of my payments and each time they only provide from XXXX and XXXX but will not provide me with XXXX . I ran my loan in an amortization schedule and this should have long been paid for. I 'm getting no where with them and I know this should have been paid in full by now. I feel like they have me backed in a corner and are ruining my credit.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: RI
Zip: 02816
Submitted Via: Web
Date Sent: 2017-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A