Date Received: 2023-01-13
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: In XXXX, I filed for Forbearance and did the extensions in XXXX. I was XXXX month behind at the time of the initial filing which is why I needed the forbearance. I was lead to believe that payment would be included in the forbearance. Every month LoanCare reported the loan as XXXX days late in accordance with that missed payment that should have been rolled into the forbearance. Every month Loancare accrued interest on that payment and forced collections on it once the forbearance period was over.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44224
Submitted Via: Web
Date Sent: 2023-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX I received a mortgage loan from XXXX XXXX ( at the time the name of this bank was XXXX ) for a total of {$350000.00}. On a monthly basis I paid a total of {$2400.00}, never missing a payment. On XXXX of XXXX, this mortgage was transferred to LoanCare and I was given a new mortgage number. On XX/XX/XXXX I sold this home and upon the deal closing on this date, paid the remaining remaining {$310000.00} of the loan to XXXX XXXX. Since that date, XXXX and/or XXXX XXXX have XXXX to debit my account for {$2400.00} on a monthly basis totaling {$52000.00} as of today, XX/XX/XXXX. I first contacted XXXX XXXX and MyLoanCare to resolve the issue on XX/XX/XXXX. Despite being told that this issue was resolved and I would be receiving a refund, it has still not been resolved and my account continues to be debited on a monthly basis. I have continued to try and contact the company to resolve this issue to no avail.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-12
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XX/XX/XXXX, my wife and I went to get preapproved for a new mortgage loan as we are both in the XXXX and are being XXXX in XXXX weeks ( XX/XX/XXXX ). The pre approval was denied because our credit report stated we had a late mortgage payment. We were very confused because we were unaware of any late payments. Upon calling LoanCare we were informed that in XXXX of XXXX our auto draft payment was sent back from our bank for insufficient funds. We were unaware of this. At the time, we had noticed the money was still in the account and went online to make the payment. We were under the impression that there was something wrong with the auto draft, so we continued to pay online. Never at any point did we get notification from LoanCare letting us know what was going on.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 39532
Submitted Via: Web
Date Sent: 2023-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XXXX by LoanCare : XXXX. I submitted my mortgage payment on XXXX in the amount of {$2700.00} XXXX. Payment was reversed on XXXX for what was originally labeled incorrect information but then changed to NSF. XXXX. We did not receive written or electronic notifications that the payment was reversed. XXXX. On XXXX I received a notification that my XXXX XXXX had changed so I did some investigating into why, which was based on a missed mortgage payment. XXXX. I logged into the account to pay XXXX mortgage and the reversed XXXX payment. XXXX. I then reached out to the customer service at LoanCare to file a dispute and to ask for help reversing the decision based on my evidence. XXXX. All help was denied ( hastily ). XXXX. All payments are up to date.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23455
Submitted Via: Web
Date Sent: 2023-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/2022 I requested my Private Mortgage Insurance ( PMI ) be removed because I made significant home improvements which increased the value of my home. I submitted my request in writing on the LoanCare portal as directed by their customer service representative. On XX/XX/2022 I made the payment of {$150.00} to LoanCare for the Broker 's Price Opinion ( XXXX ) to be obtained. The XXXX was completed on XX/XX/2022 by XXXX XXXX XXXX XXXX. The results were favorable. Based on the XXXX evaluation my new market value was {$380000.00} which was 67 %. My Purchase price was {$280000.00} and my current loan balance is {$250000.00}. This was way about the 30 % threshold needed to remove the PMI. On XX/XX/2022, LoanCare sent me a letter with the XXXX report. I called LoanCare on XX/XX/2022 and spoke with a representative to discuss when my PMI will be removed. He stated that he saw the report and did not know why the PMI Department have not been the adjustment but will send a message and they should get back to me no later than XX/XX/2022. No one called so I called again on XX/XX/2022. The rep stated they mailed me out a letter stating I have not met the payment history requirements as the reason for my denial. According the the PMI disclosure I signed on XX/XX/2022 it state " For purpose of PMI cancellation, a good payment history '' means no payments 60 or more days past due within two years and no payments 30 or more days past due within one year of the later of ( a ) the cancellation date, or ( b ) the date the you submit a request for cancellation. '' I have made several attempts to resolve this issue but LoanCare keeps sending the same letter stating I do not meet the requirements. This is completely unfair and false. The XXXX report clearly stated the value of the home was {$380000.00} and I have a good payment history. LoanCare is in violation of the Homeowner Protection Act.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21133
Submitted Via: Web
Date Sent: 2023-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-11
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I am writing to complain about the mortgage company Loancare, Account number XXXX. Loancare took over my loan in XX/XX/2022. I had called the previous loan servicer to ask to get out of forbearance and start making payments. As my loan was sold, I made the same request with the new mortgage servicer, Loancare. I requested I be considered for the covid 19 loan modification plan. The loan servicer acknowledged my request and agreed to work with me ( they even sent out a letter stating I could resume regular payments ). In a span of almost 2 months, while under loan modification, Loancare sent numerous letters stating I was late, XXXX stated that the loan modification is complete and they must either deny the complete application or submit a written offer for foreclosure. I reached out to Loancare and they repeatedly asked me to ignore any written correspondence because they were all computer generated. In the middle of the loan modification, Loancare submitted derogatory reports to the credit bureau, automatically affecting our ( my wife and I ) credit standing and hindering the purchase of our family vehicle. I understand that mortgage companies have to report any late payments, but it is wrong and unfair to do so while still undergoing the loan modification process. This has drastically damaged our ( my wife and I ) credit score.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DE
Zip: 19709
Submitted Via: Web
Date Sent: 2023-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-09
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: XXXX credit reporting agency have not XXXX XXXX with the regulations/laws of the Fair Credit Reporting Act in completing their investigation. The CRA are reporting inaccurate information for the this account. I contacted the data furnisher and CRA requesting a complete payment history with this account for me to review. I wanted to see the exact date on which the charge-off posted. Unfortunately, there has been no successful resolution provided nor feedback heard from any of the 4 parties. Per FCRA, reporting must be 100 % accurate or the information must be deleted. Please remove this account for not complying with FCRA reporting. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX LOANCARE SERVICING XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07105
Submitted Via: Web
Date Sent: 2023-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-09
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I received a letter from my loan servicer ( Loancare ) saying that I didn't have insurance and needed to update my insurance information with the servicer. This did not make sense because my insurance is supposed to be paid from the escrow account by the servicer. My initial insurance term was for one year XX/XX/XXXX - XX/XX/XXXX. The loan servicer did not even make the payment out of my escrow account for the next year until XX/XX/XXXX, so it was late. Now the servicer is saying that there was a lapse in my insurance coverage from XX/XX/XXXX - XX/XX/XXXX that they are trying to charge me for - I attempted to call the provided number to get clarification on this and it is completely automated with no option to talk with a human being. It does not make any sense that there would have been a lapse in my insurance because I should have been covered for a full year. Additionally, it is the responsibility of the servicer to make payments out of the escrow account which the servicer clearly did not do and now they are trying to charge me additional funds for their mistake and are refusing to provide me an explanation. It is absolutely unacceptable for the loan servicer to charge the home owner for their mistakes and the lack of transparency and inability to reach a human being is ridiculous.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 132XX
Submitted Via: Web
Date Sent: 2023-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-08
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: TO WHOM IT MAY CONCERN, DURING THE COVID-19 EPIDEMIC, MY HOME WOUND-UP IN PRE-FORCLOSURE. AS I AM ENTIRELY DEPENDANT UPON THE HOSPITALITY INDUSTRY LOCATED IN XXXXXXXX XXXX XXXX I DID NOT HAVE THE FUNDS AVAILABLE TO ME TO PAY THE MORTAGE WITH A COMPANY KNOWN AS XXXX LOANCARE LLC.ORIGINALLY I WAS IF A FOREBARANCE PLAN BUT AS CALIFORNIA WAS THE LAST STATE TO OPEN, I CONTACTED LOANCARE AND APPLIED FOR A SHORTSALE, AS THE HOME WAS ORIGINALLY OVER-VALUED BY THE ORIGINAL APPRAISAL COMPANY. THE HOME HAD SAT ON THE MARKET FOR ( 3 ) YEARS WITH NOT A SINGLE OFFER, REGARDLESS OF THE PRICE DROPS. FINALLY IN XXXX OF 2022 A LOCAL REALTOR BROUGHT AN OFFER TO SELL THE HOME. DURING THAT PERIOD OF TIME, I HAD TO WAIT FOR XXXX LOANCARE AND THEIR TIMELINE, AS THE SLOW PROCESS BEGAN TO APPLY FOR A SHORTSALE OF THE HOME. I MET EVERY TIME SENSITIVE DEMAND OF LOAN CARE ON TIME. THE WHOLE PROCESS LASTED THAT OF ( 7 ) MONTHS FINALLY CLOSING ON THE PROPERTY XX/XX/2022. DURING THAT TIME, AS IT WAS XXXX LOANCARE THAT WAS IN CONTROL OF THE SALE OF THE HOME ; IN FACT I ALMOST LOST THE BUYER GIVEN THE EXTENDED WAIT TIME THAT LOANCARE TOOK TO UNDERWRITE THE SALE. IF FACT FOR A LENGHTY PERIOD OF TIME, THERE WAS NO INDIVIDUAL IN CHARGE OF THE LOAN, JUST CUSTOMER SERVICE REPRESENTATIVES THAT TTOOK THE CALLS AFTER LONG HOLD TIMES LASTING ONE HOUR OR MORE. AFTER I OPENED A SHORTSALE APPLICATION WITH LOANCARE IN XXXX OF 2022, THE COMPANY STARTED REPORTING ME 120 TO 180 DAYS LATE DEPENDING ON THE CREDIT REPORTING BUREAU FOR THE LENGHT OF THE APPLICATION OF THE SHORTSALE. I HAVE WERTTEN THE COMPANY SEVERAL TIMES REGARDING MY CONFUSION OVER THE CREDIT REPORTING PROCESS, TO NO AVAIL. I KINDLY ASK THESE IMPORTANT QUESTIONS TO THE COMPANY IS IT LEGAL, GIVEN THE CONSUMER PROTECTION ACTS THAT WERE PUT INTO LAW BY CONGRESS TO FORCE ME TO SELL MY HOME AFTER COVID -19? AS XXXX LOAN CARE GAVE ME NO CHOICE OR DIRECTION AS TO WHAT TO DO AFTER THE PANDEMIC. FURTHERMORE, WHY SHOULD I BE REPORTED 120 TO 180 DAYS LATE TO ALL ( 3 ) OF THE CREDIT REPORTING AGENCIES WHEN IT WAS LOANCARE AND THEIR TIMELINE THAT I HAD TO ABIDE BY? I HAVE ATTEMPTED TO ASK XXXX LOANCARE THESE QUESTIONS AND ALL THAT WAS TOLD TO ME IN RESPONCE WAS TO HIRE AN ATTORNEY. IF I HAD THE MONEY TO HIRE AN ATTORNEY, THEN I WOULD NOT HAVE WOUND UP IN XXXX. I FEEL THAT I HAVE BEEN TAKEN ADVANTAGE OF. I AM AN XXXX XXXX XXXX THAT HAS LOST HIS HOME DUE TO THE BUREAUCRACY OF A CONGLOMERATE. IS THAT LEGAL TO STRIP A XXXX OF HIS ONLY HOME, DURING A PANDEMIC? MORE IMPORTANTLY, I ABIDED BY LOANCARE AND THEIR TIMELINE. WHY THEN AM I SHOWN AS LATE TO THE CREDIT BUREAUS AND SHOWN AS NOT PAID IN FULL? THE HOME SOLD FOR AS MUCH AS THE PROPERTY WAS WORTH. XXXX LOANCARE SENT ( 2 ) APPRAISERS TO THE PROPERTY FOR THE VALUATION. IF THEIR UNDERWRITERS HAD PREFORMED CORRECTLY WHEN FUNDING THE PURCHASE OF THE HOME, THEY WOULD HAVE REALIZED THAT THE COMPARISION STUDIES WERE NOT OF THE SAME STYLE, AGE OR CONDIOTION OF THE HOME THAT THEY FUNDED. WHY IS THAT MY FAULT WHEN THEY ARE THE EXPERTS? IN CLOSING, I DID ALL THAT XXXX LOANCARE REQUESTED OF ME. WHY THEN DO I HAVE TO CARRY THE BURDEN OF THEIR MISTAKES?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-05
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: In 2018 I experienced XXXX issues and went on forbearance. LOANCARE is showing negative on my credit report and not showing it was covered in forbearance. I am currently up to date and I want the negative reporting removed from my credit. I am also XXXX and have hardship as well.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 484XX
Submitted Via: Web
Date Sent: 2023-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A