Date Received: 2023-05-09
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Paid off XXXX mortgage in XX/XX/XXXX of 2022 have proof of payoff but they are refusing to release the deed of full reconveyance have contacted them several times through phone calls and emails still have not received the deed. My mortgage company is loan care account servicing phone # XXXX address XXXX XXXX XXXX XXXX XXXX az XXXX. My home that I paid off is in Alaska
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AK
Zip: 99705
Submitted Via: Web
Date Sent: 2023-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XXXX XXXX I contacted XXXX XXXX regarding an increase in my auto insurance coverage because I no longer had property insurance through XXXX and effectively lost the discounts that I had been receiving. I learned that my property coverage in the amount of {$1800.00} was cancelled and my policy could not be reinstated, and new policy coverage would cost {$2900.00} due to rate increases in Texas. I contacted my mortgage company Loancare XXXX XXXX XXXX # XXXX ) to inform them that my property insurance hadn't been paid although I had been paying my mortgage in full every month to include my mortgage, taxes and insurance. My mortgage was transferred to Loancare/XXXX in XX/XX/XXXX and my previous mortgage company escrowed my property insurance payments. The Loancare/XXXX employee XXXX stated that there was a not on my account stating that an escrow account for insurance wasn't required. XXXX said that she was escalating my complaint and the error would be remedied and an escrow account would be setup by Friday, XX/XX/XXXX. I contacted Loancare/XXXX on Friday, XX/XX/XXXX and was passed around to several employees, each not seeming to be aware of my issue and each were uninterested in helping me to resolve their error. After remaining on the phone with Loancare/XXXX for XXXX hours, I received a follow up email that my case had been escalated and assigned to a Case Manager and to allow additional time to research my concerns. My case id number is XXXX XXXX XXXX. This morning, I contacted XXXX XXXX again hoping to reestablish property insurance so that my home does not continue to be uninsured. During this phone call I learned that the rates have increased once again and the new premium is {$3600.00} which is 200 % increase in the amount that I was paying before Loancare/XXXX failed to escrow and pay my property insurance. This error has placed an unfair financial burden on me and my family. This error increases my monthly mortgage payment by more than {$300.00}. I believe that it is unfair for me, as the consumer, to have to pay for the error of Loancare/XXXX employees . As a mortgage holder, I have paid my mortgage on time every month and trusted that my mortgage company appropriately escrowed and paid my property insurance and property taxes. I need assistance in working with my mortgage company and insurance company to resolve this issue without being penalized and placed in financial jeopardy for an error that I did not make.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76036
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Loancare has failed to investigate my account properly and have continued to provide me with different answers as to why my account reflects delinquent and now will not accept anypayment from me. I was informed on XX/XX/2022 my new due date from exiting Forbearance was XX/XX/2022. I was originally set to exit my Forbearance XX/XX/2022 and made my payment on XX/XX/2022. Recently i discovered none of my payment was applied to my mortgage not even the additional money i paid to go to my principal. I was informed by one rep that HUD actually underpaid that was what caused my account to reflect delinquent. Loancare repeatedly told me they were sorting the issues out my account and out of the blue in XX/XX/2022 began reporting the false delinquency to my credit, They did not provide me with a chance to prevent the reporting and could never tell me exactly what months started the delinquency. I was told on my last complaint that the Due date was XX/XX/2022 and if that is the case why was none of my payment in that month applied to the mortgage. Furthermore No representative ever informed me that XX/XX/2022 was a month i had to pay they ONLY told me that i was to begin paying XX/XX/2022 and in XXXX one of their Reps told me that XXXX was covered and i did not have to pay this call was between XX/XX/2022 and XX/XX/2022. If my account is Truly delinquent it is because i listened to the Reps at Loancare. These calls should be pulled and reviewed, unless they were purposely telling me this false information and failed to put the Correct date on the Documents i had to have notarized in XX/XX/2022. In addition to that if XX/XX/XXXX was truly my forbearance exit date Why would i still be Notarizing Documents in XXXX and there is proof that i had the second set of documents Notarized XX/XX/XXXX at XXXX. Despite speaking with escalations repeatedly and being provided different answers every time i have not received any help from Loancare and not one person at thay company has taken the time to investigate the issues i have brought forth. Another thing if XXXX was truly a month that i should have paid why was it not reported delinquent until XX/XX/2022. This should raise flags. I was NEVER informed that i owed for that month i was also NEVER informed that i owed for XX/XX/2022. They never gave me a chance they just told me lies saying that my Due date was XX/XX/XXXX and the second lie was that XXXX was covered. THE only reason my account reflects Delinquent is because i listened to the Information i was given by their Representatives. This is completely unfair and the only person paying the price is me at the end of the day. I am requesting all Phone calls be pulled and reviewed from XX/XX/2022 to XX/XX/2022. These calls will demonstrate not only the false information i was told that caused my account to fall behind but it will aslo show the Concerns i had during this ordeal and that i was told countless times everything would be ok and that i was not actually delinquent. It is not until Recently the Reps began to tell me they were going by the Dates on the " Documents '' i had notarized in XX/XX/2022 that reflected a XX/XX/2022 start date instead of the Actual Start date of XX/XX/2022 even though these same documents i was told had issues during the underwriting process. Loancare is destroying my credit and NEVER gave me the opportunity to prevent this. And my biggest concern is if XX/XX/2022 was my actual Forbearance exit date Why was NONE of my payment applied to my Mortgage that month and the Payment was placed in " SUSPENSE ''. This Company is unfair and LAZY if they dig deep into this issue they will see i am not wrong, Unless i am wrong for listening to them and following the directions they gave me when it came to exiting the forbearance. And why would the Rep from XX/XX/2022 LIE to me and say XXXX was covered. This LIE has ultimately cost me my sanity and Credit score which i worked hard all my life to maintain. Please Investigate this issue and look past the Technicalities of the Documents and look at the details and listen to the phone calls that took place during this time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 231XX
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-05
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit Reporting act Loancare LLC Account # XXXX, has violated my rights. 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for purpose.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95632
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-04
Issue: Credit monitoring or identity theft protection services
Subissue: Billing dispute for services
Consumer Complaint: On the month of XXXX. My ex spouse made copies of social security card and driver. Made fake bank statements and paychecks. I was only living at the home we had gotten together for 2 weeks or a month. So I move out and back to my mother 's. We argue for months about the home. I want her to just buy me outfor my half. But she was thinking since I be behind payments in child support that I should just signing. I didn't want to just ha no
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77545
Submitted Via: Web
Date Sent: 2023-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Dear CFPB : LoanCare LLC sold our loan ( number XXXX ) for our home located at XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX XXXX to another loan company, XXXX XXXX, in XXXX. We are due a {$4000.00} escrow refund check, which we've yet to receive, and is now 3 years late. On XX/XX/XXXX, I received a letter from LoanCare ( see attached ) stating " We issued you check number XXXX for your mortgage loan in the amount of {$4000.00} on XX/XX/XXXX. Refunds are usually due to excess funds in the escrow account. As of XX/XX/XXXX, our records indicate that this check has not been cashed. '' This letter sent to me dated XX/XX/XXXX arrived at our new address in XXXX XXXX, so LoanCare clearly knows where to find us. It included directions about filling out the form ( which I've attached ) and mailing it to a po box . I did this immediately. We received no response. I followed up with LoanCare on XX/XX/XXXX. They claim to have no record of our mailed written response. They told me to email the form to XXXX. I did this on XX/XX/XXXX. I received an automatic reply ( attached ) that I would receive a response in 4-5 business days. I received no reply. Today I called again, and the Loancare representative said that this email address does not exist. She also said that there is no phone number for me to call in order to speak directly with any division. She suggested that I send a fax. I do not own a fax machine. I see hundreds of complaints about this EXACT same issue : XXXX XXXX XXXX I have no proof that LoanCare mailed the original check. USPS sends me photos of all forthcoming mail. We resided at our former address XXXX XXXX XXXX XXXX XXXX XXXX ( where LoanCare claims to have sent a check ) until XX/XX/XXXX. Our mailbox was a locked device only accessible by us and the post office. We never received a check from LoanCare. As my phone records and emails prove, I contacted Loancare numerous times in XXXX about our escrow refund. LoanCare representatives insisted that they did not owe me any refund, and never mentioned issuing this check. LoanCare is clearly not working in good faith to resolve this in any manner. Please help me resolve this. My desired outcome is that someone from LoanCare contacts me and also immediately issues my three-year-late escrow refund check for {$4000.00} and sends this check to me immediately at : XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX phone : XXXX email : XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27707
Submitted Via: Web
Date Sent: 2023-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-03
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I recently received in the mail a letter from Loancare LLC stating that they are now in possession of my Mortgage. My currant mortgage company is XXXXXXXX XXXX in which I had a legally binding contact signed in person with wet ink. Upon logging on to the XXXXXXXX XXXX website I noticed that Loancare is not affiliated with XXXXXXXX XXXX ( see attached proof ). They are a company held by holding company XXXX XXXX XXXX who is also not affiliated with XXXXXXXX XXXX. As I login into my account I receive a message that my loan has been paid in full ( see attached proof ). As is my right as a consumer, I request that Loancare LLC validate this debt by providing me with a legally binding contract signed by myself in wet ink, or any contract signed between myself and Loancare LLC ( see attached copy of validation of debt letter ). The letter was sent by certified mail ( # XXXX ) and was received by Loancare LLC. I am ensuring that the CFPB is aware of the possible fraudulent request to collect on a debt, to insure the following. Loancare LLC does not attempt to affect my credit rating in any way, that collection on this debt is not expected in any form until proven valid, and that no additional charges are added if the debt is determined valid. Loan number for XXXX XXXX XXXXXXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 318XX
Submitted Via: Web
Date Sent: 2023-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-03
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I contacted my loan company and asked for my MI to be removed. I have over 20 % equity in my home. They have raised my payment over {$300.00} dollars starting in XX/XX/2023. I can show proof of comparibles in my area. They said because of my FHA loan, I can not remove MI.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-03
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Loancare is currently affecting my ability in being able to be approved for a mortgage due to reporting inaccurate payment history on all 3 bureaus. Showing me with late payment on XXXX, XXXX And XXXX in XXXX, and different reporting on XXXX and XXXX XXXX. Im currently under contract and will possibly lose my escrow due to this. PLEASE HELP ASAP!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32907
Submitted Via: Web
Date Sent: 2023-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-01
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX We recently received the final payment from the Hardest Hit Fund for our mortgage. Since our financial situation has not changed due to me being diagnosed with a XXXX XXXX and my husband being off work due to having XXXX, we have been given conflicting information about a different program, similar to HHF, that assists with mortgage payments. We want to keep our home but it has become very difficult to make informed decisions when our mortgage company continues to give us completely inaccurate information or claim they dont have any information to provide at all. This is costing us valuable time in the race to save our home.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 46410
Submitted Via: Web
Date Sent: 2023-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A