Date Received: 2023-09-05
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: Outstanding principal balance XXXX $ Taxable value of property : land XXXX $ home XXXX $ XX/XX/XXXX : loan company sent letter to uncorrect address instead to me ( succesor of loan ), altough I'm registerd online with address and email stating : - homeinsurance returned because reinsurance of it is not rated B+ or more - various points related coverage - I have to comply with all points within 30 days - I should contact my insurance XXXX XXXX person of wrong address mailed letter to me XX/XX/XXXX called my homeinsurace and explained matter. Homeinsurance advised me to contact loan company and ask what they require XX/XX/XXXX. XXXX called loan company and asked for advise. Stating also that outstanding loan would even cover taxed land value in case of any loss of homevalue due to fire etc. Loan company was not willing to explain anything. Asking me simply to go online and look for other insurance. XXXX XXXX I'm unable to find insurance and do not know what to do > homeinsurance was in place since house was bought XXXX and got never rejected > insurance and morgage payments are all up to date
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93907
Submitted Via: Web
Date Sent: 2023-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-06
Issue: Struggling to pay mortgage
Subissue: Trying to communicate with the company to fix an issue related to modification, forbe
Consumer Complaint: We requested a loan modification in XXXX. The documents sent were not adequately set up with my in-laws, who are the cosigners having their documents marked for a Florida Notary . We have called multiple times, and LOAN CARE has failed to make the proper adjustments. Due to all of the issues, we have also requested that the modification be amended to cover the additional months. We have done all that we can to be in touch with LOANCARE. When we refinanced the mortgage through LOANCARE, they sent a notary out to us and then overnighted the documents to a notary in Florida ; we have suggested this approach multiple times. We DO NOT WANT TO LOOSE OUR HOME. Because of the mistakes and lack of communication from LOANCARE my inlaws have had their credit impacted. We are also working with XXXX to get a grant.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08002
Submitted Via: Web
Date Sent: 2023-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-02
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I have never been late on my mortgage payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2023-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Closing on a mortgage
Subissue: Fees or costs after closing
Consumer Complaint: See attached docs for dates. I am owed {$420.00} from escrow from 2019. They sent this letter to my old address and luckily the guy who bought my house called me and sent it to me. I have reached out via email and phone number to try and resolve this matter and I sent the letter via mail back to loancare. They have not done anything about this and I have received no response over a month later. They are scamming people and withholding funds due to customers with no interest paid.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30252
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: I tried to call into my lender to see if it was possible to get my home re-appraised to delete the insurance/escrow requirements and PMI. The lender refused to give me this information. They said they would send me a response in writing, but that it could be 4-6 weeks for processing. I feel this is an intentional effort by the lender to not allow me ( the borrower ) the opportunity to remove insurance/escrow and PMI. This is a very general question that should be able to be answered with a telephone call. In the year XXXX the requirement that the lender will only provide information on this process through physical mail, with a 4-6 week delay seems predatory, and an intentional effort to not allow me to remove escrow and PMI.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94901
Submitted Via: Web
Date Sent: 2023-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-27
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I am not liable for the debt with the LOANCARE account. I do not have a contract with LOANCARE.. LOANCARE has been reporting on my credit without my consent. I did not give them permission to report, nor was I given the option to opt pursuant to 15 U.S. Code 1692g - Validation of debts I demand that it be deleted from my credit and updated. Debt validation request unrebutted.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34472
Submitted Via: Web
Date Sent: 2023-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-28
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: Loan Care once again is deciding not to apply payments in order to get late fees. They have done this many times to us. We use an automated system to pay them so the money gets there at the same time every month. They will also log that they receive payment then refuse to/inconsistently apply the balance in order to charge more late fees. I once seen the un-applied balance go upto {$3000.00} which was 3 months worth of payments at the time. They have stated that they had fixed this the year before that {$3000.00} un-applied balance when i submitted my last cfpb report. Why do we not use loan care 's automated payment system? They have arbitrarily without notice refused us access to the system that would make the payment causing us to not only have a late payment but also dinging our credit scores. Using their payment system used to be our regular method of payment before this happened. Since then we use our banks automated system to send a check at the same time every month. And to be clear they told us the lockout had nothing to do with us or any outside actor attempting to gain entry to the account. It was however in response to a XXXX WITH a signed affidavit stating payments would continue to be made to loan care.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 56303
Submitted Via: Web
Date Sent: 2023-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-29
Issue: Struggling to pay mortgage
Subissue: An existing modification, forbearance plan, short sale, or other loss mitigation reli
Consumer Complaint: on XX/XX/2023, I was 25 days late with XXXXXXXX XXXX payment when a person from loancare LLC called me and inquired about the XX/XX/XXXX payment. I immediately responded by saying I would make that payment by the XXXX of XXXX so as not to being default and reportable to credit bureas. He responded by saying that they were offering me a payment plan to help me catch up. I asked if there were any negative ramifications to accepting this plan, which he failed to answer. quite honestly, I got the feeling that it almost was a stupid question to ask so I didn't persue it. But, again, I did not get a response or the necessary information that I needed to make a decision, I, in no way, believed that they would deliberately push me into default while using the term " HELP ''. Several days later they sent me written terms of the payment plan which I signed still believing that they were offering to " help me catch up '' and not pushing me into a plan that caused me to go into default. Unfortunately my wifes and my credit rating have taken a huge hit. Now, after multiple attempts to correct this situation through them, I have decided to pursue this further with outside assistance. I had an interesting conversation with a representative today who said they don't offer payment plans unless you are two payments behind, that makes sense as you are already in default. By why did they deliberately push a plan on me that would cause me to go into default? I was not yet 30 days late and I had made a promise to pay before I was. It baffles me how they could deliberately withhold the information that I asked for and still repeatedly stand behind their actions. They hide behind vague language and written documention provided after it was too late. meanwhile it is affecting me personally and financially. I would warn anybody to be wary of Loancare as they have no problem pretending to be helping you, when they are in fact withholding either intentionally or not the information that you need to make an informed decision,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-26
Issue: Didn't provide services promised
Subissue:
Consumer Complaint: We somehow got looped into PHH mortgage services from what I can recall ( my wife takes care of paying the mortgage ) every month or so we get a letter from loan care ( who our mortgage is through ) that we have a late charge, my wife has called PHH to address this and it keeps happening seems very fishy to me and Im not calm enough to handle this myself
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 12306
Submitted Via: Web
Date Sent: 2023-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Loancare LLC raised my house payment first by XXXX a month then with no notice raised it XXXX a month. Sent me a letter saying that my escrow was short XXXX but they wanted just over XXXX due to their analysis saying I would be short again. When I called to pay they not only said that my payment would not be adjust for three more months but then it would not even return to my normal house payment. Which is not what the letter I have states. Where has my extra XXXX gone if they still want XXXX more and how are they not forced to honor my signed contract with them or the letter they send sent me?? Please help me get this fixed and return my payment to my amount per my contract.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 972XX
Submitted Via: Web
Date Sent: 2023-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A