Date Received: 2021-08-09
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: My mortgage was in forbearance. The loan was current. Before the forbearance was to end, I ended up with a new job in a different state. I sold the residence and paid the mortgage in full, XX/XX/2021. Forbearance was to end XX/XX/2021 ( first payment due ). They reported balance of {$0.00} but did not notate payment for XX/XX/2021. BUT the put on mortgage was 120 days late. I tried to call but their system says I don't have account and I can not talk with anyone. How can they say I am 120 days late? How can they say balance is paid in full yet record no payment? This cost me 90 points on my credit report and may cause me to lose my next mortgage for a new house. This company has been horrible to work with from the time they bought my loan and now is just horrible.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 207XX
Submitted Via: Web
Date Sent: 2021-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-06
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I applied for a loan modification with my loan service at loan care in XX/XX/2021. I was previously on the covid 19 forbearance plan. I was told by a representative after calling into this company that my loan modification was approved and the new mortgage amount was modified to {$1300.00} and the payment was not due until XX/XX/2021. I was also told to look out for documents in the mail which was my loan modification agreement and was instructed to have the documents signed and notarized and sent back to the company. I did as I was told and in XXXX I called to make the payment and was told that my loan is no longer XXXX and the new amount is {$2100.00}. I was told that I was approved for the partial claim loan modification and I must adhere to the terms of my loan modification agreement. When I pointed out to the services that The language in the loan modification agreement that I signed does not match the partial claim loan modification plan they acknowledge the error and keep telling me that they are evaluating my case and expedited it to a supervisor for review and corrections. I have asked this company to provide all documents pertaining to the partial claim loan modification including the promissory note for the partial claim portion of the loan. To date I have not received it. I am concerned because although the company is telling me verbally that I have been approved and is reviving the covid 19 partial claim loan modification my new mortgage pay reflects that I am on a regular loan modification and not the partial claim loan modification. In addition I have not received as per request proof from their company that I am receiving this partial claim loan modification. Please help me with obtaining proof that I am in fact on the partial claim loan modification In written form so that I can see how my loan was changed. My name is XXXX XXXX my loan number is XXXX. I can be reached at XXXX, Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10950
Submitted Via: Web
Date Sent: 2021-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Today is XX/XX/2021. LoanCare/XXXX is my mortgage servicer. They are holding {$7300.00} in escrow funds and are refusing to make a tax disbursement of approx. {$2900.00} that was due on XX/XX/2021. They said this is handled by a 3rd party company called XXXX and they can't control them. I will be charged a late fee from the town and this is holding up my refinance. I will also incur rate lock extension fees as we are waiting for LoanCare to pay my property taxes. I have called 5 times this week with no resolution. Horrible company. I'm sure this is happening to thousands of people across the great state of NJ.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 077XX
Submitted Via: Web
Date Sent: 2021-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-06
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I called today because i received phone call from Loancare and i call back, they informed me my loan payment is up today but i have Loan Modification which it incomplete, then the agent i spoke transfer me to another one who handle Loan modification, i spoke to her and she asking me to wait for her to overview the account, then she hand me up, and never call me back. Very unprofessional.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 781XX
Submitted Via: Web
Date Sent: 2021-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-06
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I was in deferred until XXXX and the account was fully paid-off in XXXX, so as part of the closi ng process all pending payments should have being cleared as part of it. I recently applied for a mortgage where for my surprise it was reported by Loancare a 150 days past due after the account was closed and money disbursed. The purpose of this dispute is to correct this error ASAP as I am trying to purchase another home this error is inferring with your ability to do so.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33414
Submitted Via: Web
Date Sent: 2021-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-05
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We were first time home buyers through XXXX XXXX Loans and made our first monthly payment on XX/XX/2021 of {$2200.00} then our loan got sold to Loancare who has since lost our payment and is stating I am delinquent on my account. I have given them all of the information they are asking for and they still have not fixed the issue and keep giving me the run around. This is the absolute worst company I have ever had to deal with. I just want my payment to go through so I can finish paying my mortgage payments on time like I was trying to in the first place. This is ridiculous.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95969
Submitted Via: Web
Date Sent: 2021-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-05
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I asked for a forbearance in XXXX I only wanted a 6 month forebearance but when I tried to come off my forbearance and start making payments again, they wanted the entire amount paid in full obviously if I had that money I never would have asked for the forbearance I was then told I would be presented with a 3 month 3 payment trial plan, that if completed would allow me to enter into a loan modification, the first one I was sent was ridiculous raising my interest rate by almost double and including a payment 1-1/2 to 2 times my current payment so I did not accept it the second one was reasonable and stated that on XX/XX/XXXX I would make my first of 3 payments in the amount of XXXX and my last and final of the 3 would be on XX/XX/XXXX in the same amount. I made the XXXX payment on XX/XX/XXXX in the amount of XXXX but the rep taking my payment said the amount was XXXX and my trial stats on XX/XX/XXXX I explained that my documents said XXXX and XX/XX/XXXX she did some research and confirmed that she had found the document stating the same thing but underwriting was only recognizing the trial that begins on XX/XX/XXXX for the higher amount I had not even received this document and yet so the rep said it must be a mistake and underwriting would correct it I have since made all XXXX payments on the XXXX of each month or earlier in the amount of XXXX ( their records always show my payment being made much later than they actually were ) at least 5 reps have reached out to underwriting with no luck in resolving the matter, the only notes are that underwriting is denying the trial beginning on XX/XX/XXXX but never gives a reason even after the reps comments to the underwriter specifically requests it. Again, I have made all 3 payments in the amount that was outlined in the terns of the trial on time. when I asked for a number for underwriting I was given a nonfunctioning number ( XXXX ) that either rings with no answer or says for a different company, when I ask for a supervisor I get put on hold ( have waited for 3 hours so far ) with no answer and if it gives me the option to be called back, nobody ever calls back, in the past 90 days I have selected the call back option at least 5 times without ever receiving a call back, or the rep give me the option to call back and ask for the escalation department extension XXXX, which does the exact same thing no answer no call back, there is literally no recourse or ability to speak with a manager, supervisor or decision maker. Underwriting has also fully insulated themselves from being accountable as there is literally no mechanism in place to reach them to ensure they are being provide accurate info from the reps, there is no phone number, XXXX XXXX ... I have recorded and transcribed almost every call with myloancare ( 1-800-274-6600 ) the servicing company for XXXX XXXX XXXX Every rep has acknowledged that I am correct in the terms of my trial and that underwriting should update my records to reflect my account to have satisfied the terms of the trial, and that my modification should be approved. I can only assume these have been tactics designed to increase my payment, deny my modification or allow them to foreclose on me, as my loan is backed by the VA, they know foreclosing would get them 100 % of the loan paid in full and they would be able to take possession of the property and double their investment, this fraudulent, immoral and I certainly hope illegal
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 43026
Submitted Via: Web
Date Sent: 2021-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-05
Issue: Trouble during payment process
Subissue:
Consumer Complaint: The home was refinanced on XX/XX/21, making our next monthly payment due on XX/XX/21. The payment was made on XX/XX/21 for the full amount, plus {$10.00} to principal. Then, another payment was made on XX/XX/21 for the XX/XX/21 due payment. The payment was not applied correctly for the XX/XX/21 and now they are reporting us to the credit bureau 's as delinquent. They have open numerous tickets to resolve this issue, but have yet to correct it and complete the issues. This has been ongoing for 2 months now, without resolve. In the meantime, we continue to get harassing phone calls to collect a " past-due '' amount for 2 month 's of mortgage payments. Now we are blocked from accessing the online portal- as that is a privilege provided by the mortgage loan servicing company. Now we can only communicate with the default department.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NE
Zip: 681XX
Submitted Via: Web
Date Sent: 2021-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-04
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Loancare acknowledges payment of account in full in XX/XX/XXXX but has certified that 180 day late payment on my XXXX credit report in XX/XX/XXXX is valid. Due to this willful and wrong reporting i have been denied credit. XX/XX/XXXX I sent certified mail requesting that this is corrected XX/XX/XXXX I sent certified mail requesting that this is corrected XX/XX/XXXX I disputed this with XXXX XX/XX/XXXX XXXX reported that the company that reported the information has certified to XXXX that the information is correct XX/XX/XXXX Filed a complaint with Consumer Financial Protection Bureau XX/XX/XXXX Mortgage servicer provided letter stating that payment history is being reported correctly while contradicting themselves in letter I have called the number given to me in the XX/XX/XXXX letter everyday since then and the office has been closed everyday since.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28173
Submitted Via: Web
Date Sent: 2021-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-04
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Starting in approx XXXX/XXXX XXXX, my tenant occupied condo property that I own and is located at XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, NJ XXXX was put on a forbearance plan with XXXX / Loancare mortgage company due to my tenants nonpayment of rent. To date, the tenant owes me over {$300000.00} in 1 ) missing rent, 2 ) property damage to the unit including theft of property and vandalism, and 3 ) other damage as a result of tenants breach of lease agreement. I have timely requested forbearance extensions for each phase and until now I have been granted these extensions. Ive spoken to XXXX / Loancare multiple times over the past several weeks in XXXX/XXXX as my current forbearance was coming to an end and I am in need of an additional extension as the tenant continues to occupy my property without payment, and the NJ XXXX County courts have continued to allow tenant to do so without enforcing an eviction and order of removal I was awarded against the tenant. I need 1 ) for my mortgage to remain on forbearance and 2 ) to have my mortgage amount reduced given the financial losses Ive been forced to suffer due to Covid and the extended eviction moratorium that has, and continues to, allow my unruly tenants to destroy the value of my property.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07306
Submitted Via: Web
Date Sent: 2021-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A