Date Received: 2022-03-23
Issue: Trouble using your card
Subissue: Account sold or transferred to another company
Consumer Complaint: I have multiple credit cards and when I contact my credit card companies I have been notified there were multiple cards sent out under my Social Security number thats attached to my cards without my permission I am a victim of identity fraud I even contacted the federal commission I have been trying to get this to stop however it seems like every time I put a report in I discover something else is going on. Ive had credit cards stolen and used and linked to without my permission. Thats just also includes the investment I was using the app for XXXX and I requested a refund of my money and instead of the refunding it they diverted it to a different type of currency been an ongoing thing for several months.
Company Response:
State: CO
Zip: 80231
Submitted Via: Web
Date Sent: 2022-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: On the XXXX the company corrected the address which had DELAYED this legal letter that they sent. They decided to reopen the same day. The very next day after opening the claim the specialist remarked it with the same reason stating that I replied to them with the required documents late. Their document to me, had the wrong address on file it was missing my apartment number which caused a delay in their mail.
Company Response:
State: NY
Zip: 13601
Submitted Via: Web
Date Sent: 2022-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-20
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: KEY BANK IS REPORTING THAT THIS ACCOUNT HAS CHECKING ACCOUNT FRAUD WITH NO PROOF IN XXXX XXXX XXXX. FINANCIAL INSTITUTION : KEY BANK ABA NUMBER : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: NY
Zip: 10591
Submitted Via: Web
Date Sent: 2022-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-18
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: We ordered tacos from XXXX XXXX for a food order for XXXX. My credit card declined for no reason. There was $ XXXX available. I tried to use it again and it still declined. I called key bank and was told there was $ XXXX available so it shouldn't have declined. I called the restaurant and they said they could not see an order so We used my boyfriend 's XXXX for the order. I decided to view My account because I didn't understand why it declined. My card had been charged XXXX for an order that was paid for with My boyfriend 's card because mine declined. My credit score was lowered substantially because Keybank reported amounts of XXXX XXXX times to credit agencies. Because the lender charged My card so many times it increased My credit usage. My secured card had a {$300.00} credit limit. I disputed the charges but it was reported as an excessive percentage of credit usage which caused my score to drop. I called Keybank again that Sunday and was told the charges would drop. I disputed them anyway and checked again. By XXXX XXXX had dropped but there was still XXXX lingering. I called the restaurant and the XXXX said he would let his IT dept know and that if I still had a problem to call him back but the only order he could see was the one under my name paid for with My boyfriend 's XXXX. I checked my account again on XXXX and the XXXX charge for {$32.00} was still showing on my end. I called Keybank and explained to their repXXXX what had happened. She suggested that I order a new card because of all the problems with the card I used. I had already paused the card online myself and told the rep. I had frozen it until the confusion was cleared up. I called Keybank and tried to view my account. I couldn't view it. My credit card account had been removed. I spoke with the rep and was told there were XXXX charges showing again. I told the rep. I didn't understand how that could be when as of XXXX there was only XXXX that needed to drop. If this isn't cleared up it will drop my score again because of the bank 's error. I called and the representative at Keybank said there is nothing she can do right now but my credit report should update once keybank reports again. I asked her if she knew when they would report again. She said she didn't know. So as the consumer my credit which I am working hard to rebuild is being destroyed by Keybank. This is not right! This is not fair to me as a Keybank customer. I sent the requested information to Keybank showing where the order was paid for with My boyfriend 's credit card.
Company Response:
State: OH
Zip: 452XX
Submitted Via: Web
Date Sent: 2022-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-16
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: XX/XX/XXXX at XXXX the agents at key bank refused to deposit my remittance deposit into my account because they were unfamiliar with the bills of exchange act. They told me I basically had no rights to my own credits and wouldnt attempt to deposit my bill.
Company Response:
State: OH
Zip: 441XX
Submitted Via: Web
Date Sent: 2022-03-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-14
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My Illinois unemployment card, issued thru Key Bank, was frozen and I havent been able to use the funds deposited for over 6 months now. I spoke to multiple bank representatives and sent in all of the info that they asked for and have yet to get the account unfrozen, not have I received any correspondence from the bank. They basically locked up my funds and ceased communication.
Company Response:
State: IL
Zip: 60644
Submitted Via: Web
Date Sent: 2022-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-14
Issue: Problem getting a card or closing an account
Subissue: Trouble getting, activating, or registering a card
Consumer Complaint: I have requested the account statements for a XXXX XXXX XXXXXXXX benefits card in my name and social security number that was administered by Key Bank. Key Bank is refusing to send the statements to me. I have requested the statements from Key Bank three times, and Key Bank has refused to send the statements each time. I have filed two complaints, one with CFPB and one with the XXXX XXXX XXXX XXXX XXXX XXXX XXXX. In both complaints, Key Bank told me that I should contact XXXX XXXX XXXX DOL for " that any inquiries regarding the unemployment benefits for this Card must be directed to the program manager for your state ''. To be very clear, I am not contacting Key Bank for information about my unemployment benefits. I am contacting Key Bank to get the account statements that are in my name and my social security number. I have a right to obtain those statements from the financial institution that administers the account. XXXX XXXX state does not have the account statements. Only Key Bank has the account statements, and Key Bank is refusing to send the statements to me. Key Bank is misdirecting me to the XXXX DOL for this request. Prior to my requests for the account statements, Key Bank has sent other account information to me, including a rebate check. Clearly Key Bank has the ability to send account statements to me. It is Key Bank 's responsibility to send these account statements to me and Key Bank is refusing to do so.
Company Response:
State: NY
Zip: 10024
Submitted Via: Web
Date Sent: 2022-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-11
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: i recieved an email that a bank account was opened at key bank 0n XX/XX/XXXX. have been trying to call them since can not get through to anyone. i do not use key bank at all and gave no one permission to open an account. im very frustrated with this. i do not have time to call these people what do i do. Dear XXXX, Making financial progress feels great, and you just took a big step toward reaching your goals. Welcome to your new : Account Name Account Number Opened Key Smart Checking ... XXXX XX/XX/XXXX Name : Key Smart Checking Number : ... XXXX Opened : XX/XX/XXXX *Your account 's details and disclosures To keep your information secure : When we contact you by phone, email or via text messages, we will never ask you to provide your full social security number, full account numbers, user id, password, or answers to your online banking security questions.
Company Response:
State: PA
Zip: 15239
Submitted Via: Web
Date Sent: 2022-03-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-12
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I dont use this account and thought it would be closed after 90 days of {$0.00} balance. After Key Bank flat out lied in their previous CFPB response to another issue, I wanted the account closed. The customer service representative said it could not be closed even if it had a {$0.00} balance. I waited 90 days and it is still open. Thankfully, I have many choices when it comes to banking.
Company Response:
State: NY
Zip: 14850
Submitted Via: Web
Date Sent: 2022-03-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-12
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/2022, two refunds were posted to my debit card ending in XXXX for the amounts of {$270.00} and {$86.00} from XXXX. The account was closed prior to the insurance of the refund. These amounts would have left a positive amount on my account. Lastly, XXXX verified that Key Bank accepted these refunds and they were successfully deposited.
Company Response:
State: NY
Zip: 137XX
Submitted Via: Web
Date Sent: 2022-03-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A