Date Received: 2022-08-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was scammed by a XXXX XXXX transaction wherein I talked on the phone with the seller of 3 football tickets for a game in XXXX and he texted video proof of the tickets. And I sent {$750.00} via XXXX through key bank. I have reported to XXXX and key and nothing has been done. XXXX.
Company Response:
State: NY
Zip: 13027
Submitted Via: Web
Date Sent: 2022-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-25
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I had an account with Keybank. Inexplicably, Keybank blocked access to my funds for over a month before finally releasing my funds in full and closing my account. Zero fraudulent activity occurred. I have been having difficulty opening a bank account and I recently learned that Keybank reported me for " checking account fraud. '' Zero fraud occurred, I never had a single returned transaction or anything of that sorts. On the other hand, Keybank froze my money for over a month for no reason at all, so who exactly is the one committing fraud? I also had a safe deposit box at Keybank. I should have received a prorated refund, but never did.
Company Response:
State: CA
Zip: 90266
Submitted Via: Web
Date Sent: 2022-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-24
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Got charged interest on a zero percent interest fee. The fee itself was included in the zero percent initial rate. Then after full payment of the charge initial credit request I was charged interest for the fee even though it was wrapped within the 0 %. None of this was communicated to me. Upon followup I notified the bank this was unacceptable they proceeded to hang up on me.
Company Response:
State: OR
Zip: 97068
Submitted Via: Web
Date Sent: 2022-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-23
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: During the month of XX/XX/XXXX, Key Bank misapplied my payment to another individual 's account. When I inquired with Key Bank they said they did not receive my payment. I told Key Bank to check their records again because the money order ( attached ) was in fact cashed by Key Bank. Due to Key Bank not locating my payment they counted it as a late payment ( Key Bank reported that to the 3 credit bureaus ) and that caused a financial hardship at that time. Therefore, I had to make a double payment. I have called Key Bank on numerous/several occasions to get this resolved, but as of XX/XX/XXXX, nothing. Key Bank continues to give me the run around. I was referred to a representative name XXXX ( who has no supervisor per Key Bank employee name Trivia ) to work on resolving this issue. XXXX asked me to give her a week to find out the details. It has been a month and still no call from XXXX. I wrote to XXXX XXXX XXXX, Key Bank CEO, and again no response other than receiving my return receipt green card ( attached ) back. This is defamation of character and this has caused me to miss out on business opportunities because of the late payment Key Bank has placed on my credit report with all 3 credit bureaus. Key Bank needs to be held accountable for this, which has caused problems for me as the consumer.
Company Response:
State: DC
Zip: 20002
Submitted Via: Web
Date Sent: 2022-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-22
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I took out this loan while XXXX XXXX in 2005 the original amount for was XXXX. XXXX Ive paid XXXX ( XXXX over the cost of the original loan ) I still currently owe a place of XXXX. I called key bank and aes to look at the history of the loan because by the time its paid off I would have paid more than XXXX on this loan. I believe this is a case of predatory lending as I did not know this payment originally was for 20 years for XXXX. The minimum payment on the loan was so low that I would never have paid if off. I called about 5 years ago to have the loan reviewed thats when I found out the term of the loan was for 20 years.
Company Response:
State: MD
Zip: 21216
Submitted Via: Web
Date Sent: 2022-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-21
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: This matter relates to a JOINT CHECKING ACCOUNT held by me and spouse with Key Bank National Assoc. The events are as follows : 1. Due to a theft ( c. late XXXX XXXX ) of purse, a couple of checks ( contained in the purse ) were lost. However, this was not detected until a fraud was committed using the stolen checks ( see attached - note date and amounts ) to withdraw funds c. late XX/XX/XXXX. 2. As soon as this was detected XXXX early XX/XX/XXXX, my spouse notified the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX WA XXXX to start the process. For a long time, we were NOT notified of any progress/status update by either the above branch or ANY action re our attempt to recover the funds. 3. c. late May, I was approached by XXXX XXXX XXXX XXXX XXXX XXXX Key Bank University XXXX XXXX - details below ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX as he had learnt internally about ( lack of any action ) re my case and offered to help. He initiated a formal Fraud Investigation and thereafter the matter was escalated upto the XXXX Offices, as follows - * Fraud case number is XXXX ; phone number to Key Bank XXXX XXXX XXXX. 4. After a further period of wait, I was contacted by XXXX ( XXXX? ) via phone from Key Bank XXXX XXXX in XXXX, for collection of information. After another period of wait, I was told verbally over the phone that Key Bank was DENYING my claim because of DELAY in filing the fraud paperwork. I have recorded VM message of contact by Key Bank but no other record of conversations with representative of the XXXX XXXX ( although I was told that a transcript is kept ). I have since repeatedly asked for this formal determination via email or writing that I am yet to see till today. Note that Key Bank does NOT contest the fact that fraud was actually committed but is nonetheless denying the claim due to the above procedural issue that we were NEVER informed about when 1st reported.
Company Response:
State: WA
Zip: 98021
Submitted Via: Web
Date Sent: 2022-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-21
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I opened a business account, deposited money had no transactions and a week later received a letter from bank saying they have a hold on account and will be closing it with no explanation
Company Response:
State: NY
Zip: 134XX
Submitted Via: Web
Date Sent: 2022-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-14
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Key bank will get you with an overdraft fee at every turn. Even if I deposit money the same day the account is overdrawn I am still getting charged a fee of XXXX Which has gone up XXXX dollars and XXXX cents in the past year from {$35.00}. They say it is not possible to stop the account from overdrawing which is completely unreasonable.
Company Response:
State: NY
Zip: 140XX
Submitted Via: Web
Date Sent: 2022-08-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-13
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I filed several disputes with a company called XXXX where my card information was stolen from a phishing link. And charged multiple times. I was approved on several transactions by key bank and receive my money back. For the last bit of the transactions I was denied because theyre claiming I had to be there in person it seems the caseworker did not review the previous cases and saw that the company is in fact not a physical company but an online cryptocurrency company so in fact it is impossible for me to be present when the transaction is there it can be done electronically online since my information was stored to the website including card info. I am out over {$14000.00} in these transactions I want my money back immediately as the caseworker seems not to be able to do their job right and pay attention to what the previous cases which are exactly like this one which were approved. This is why Im making this complaint thank you As you can see in the documents below all other cases were approved but these were denied for a completely wrong reason and I expected to be overturns swiftly
Company Response:
State: CA
Zip: 941XX
Submitted Via: Web
Date Sent: 2022-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-11
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Keybanks XX/XX/XXXX response to my complaint filed on XX/XX/XXXX failed to provide answers to the specific questions that I brought up; but instead, attached 8 of the 9 documents that I had previously received, read and had nothing to do with what I asked. The one document, Uniform Borrowers Assistance Form was something new, but also had nothing to do with providing answers for any of my questions! The complaint cases that I filed will stay open as long as I have not received specific answers to my questions. I can never agree to Keybanks decision for closing a case without providing satisfactory, specific and complete reply to my relevant questions The complaint I filed against Keybank ( KB ) addressed a few issues that KB deliberately ignore and not responding to them. One particular issue is the non-transparency of KB with record keeping. I am now bringing that up for the sixth time, and I am hoping to get an answer from KB. On the XX/XX/XXXX email Id asked for detail account activity and history showing all event entries. I did receive on XX/XX/XXXX, XXXX pages of account information but lacking three and one-half years of data. I wrote an email on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX listing all the missing pages that I like KB to send to me so I can review them. Id not received a reply then, and had not received a reply on the same topic for the inquiry on XX/XX/XXXX. Below is a listing for all the months and years of records that I want to review. Please look into this issue seriously, and provide the missing data as quickly as possible for it has been over 9 months since I asked for them : Past KeyBank Loan account Activities and History data Missing XXXX XXXX through XXXX data XXXX Missing entire 12 months of data XXXX Missing entire 12 months of data XXXX Missing entire 12 months of data XXXX Missing XXXX data I also complained of the unjust property appraisal without prior notification to me, and for charging me to pay for the service and product way below standard. As a consumer ( and if I have to pay for them ) I have the right to receive quality and accurate appraisal reports; but I had not, and I had submitted to Keybank the two sample appraisals done so unprofessionally and filled with errors. Are those the type of reports consumer must review prior to buying or refinancing a home? Those property appraisals charges are not enforceable for the following reasons ; ( 1 ) Key Equity Options Agreement expired on XX/XX/XXXX, ( 2 ) no prior written notice that I received for property appraisal, ( 3 ) appraisals were orders unreasonably frequent given the market condition had not fluctuated drastically, and ( 4 ) service and report for the appraisals were poor, inaccurate not representing the actual property. Please remove those charges completely. KeyBank letter dated XX/XX/XXXX paragraph 3 admitting an account number change notification was withheld and not sent to account holder resulting as a KeyBank error. KeyBank letter dated XX/XX/XXXX was stamped NOT SENT on the upper right corner, a notification that my loan account number was changed. Keybank letter dated XX/XX/XXXX admitting that a bank error occurred whereby fees in the amount of {$120.00} were inadvertently omitted from the Transaction Activity reflected on my periodic statements. Those were just a few of the bank errors made and admitted by KB. All in all I have reasons to believe that someone within KeyBank deliberately creating those errors to throw some account holders account off balance for some specific purpose ; in addition to create a climate that I do not want to repay the debt I owed. KeyBank had not address the root cause of why I had so many problems with my account to begin with, that is, miscommunication and poor record keeping! Please explain why I had to file for a change of address 4 times before a correct address showed up in my loan account? KeyBank also denied sending harassing in nature phone calls to me, and claimed that those calls were aimed at assisting me. Those callers during the XXXX time frame had heavy accents, very difficult to understand and unable to articulate speech ; just wanting the consumer to pay is not harassing? I am requesting KB to answer all specific questions with specific answers, and quit sending me stacks of documents expecting me to fish out the answers ( if the answers were actually there at all ). Thank you.
Company Response:
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A