Date Received: 2023-03-21
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: This is a phishing scam sent through the actual mail ( not email ). I already reached out to KeyBank and confirmed its fraudulent nature. Letter stated your account balance has been accelerated under the terms of your contract. As a result, your full balance of {$50.00} is now due.. KeyBank may have provided information to credit bureaus about your insolvency, delinquency, late payment, or default on your account to include in your credit report. It then refers me to the following address be, ow to send payment. They also said I could call XXXX. KeyBank XXXX XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX I called key bank at a number on their website, not the number above, and they show no such loan or debt and confirmed it was phishing. Thought you should know.
Company Response:
State: UT
Zip: 84020
Submitted Via: Web
Date Sent: 2023-03-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-20
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: 2 of my checks were stolen from a mailbox. The checks were changed and made out to people I don't know and different amounts.they stole {$15000.00} from my account.this happened in XX/XX/2022. The money still hasn't been returned to me. When I first filled the complaint, I turned in a police report and provided all paperwork that I was asked for. I was told that it could take up to 3 months. I am given the runaround and I had to keep turning in copies of the same carbon copies of the checks and the bills I was paying with them. I had talked to XXXX XXXX at Key Bank and XXXX XXXX in client relations XXXX. This is a lot of money to me and I just don't know what to do anymore
Company Response:
State: OH
Zip: 43147
Submitted Via: Web
Date Sent: 2023-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-17
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Key bank closed my account on XX/XX/23, I did not request them to close it, they did it on their own. I had {$950.00} on that day and Key has held that money since then. I've spent over 2 hours on the phone with them trying to solve it, after a week, they sent me a form that had be taken to the bank, but, to my surprise, the branch that I visited at XXXX XXXX XXXX XXXX OH XXXX couldn't give me my money back, I signed the form in front of one of the branch managers, she notarized it, but she had to return the form to a different department and I've been told they mail me a check. Well, another week went by and no check has arrived. The lack of consideration/customer service is just absurd, the bank has held my money for over a month, I am sure they will not pay interest and they don't communicate properly. I am sure I am not the only customer suffering with their lack of customer service ... during these days when banks are struggling, Key Bank is finding 'creative ', illegal ways to improve their liquidity.
Company Response:
State: OH
Zip: 44060
Submitted Via: Web
Date Sent: 2023-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have filed a complaint in XXXX. The results were not in my favor. I was scammed out of {$96.00} and Key Bank or this Consumer Finance Protection Bureau did nothing to protect my assets. The letter written to you was nothingjust fluff. She didnt have the numbers correct. The so called company scammed twice both times charging twice. Yes they gave back three of the charges only to keep the largest amount. I know that I am just a nobody to you. A single XXXX XXXX XXXX woman on XXXX. That money was intended for XXXX presents for my grandsons. I really thought writing to you would get action.
Company Response:
State: OH
Zip: 448XX
Submitted Via: Web
Date Sent: 2023-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-15
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Key Bank misleads customers like myself about when funds are credited to the account. Specifically, when making a payment through the Key Bank payment portal using an external bank account, the following warning appears : " A transfer may take up to 4 days to process '' I note that the above does not state " business days '' or " banking days '' or " weekdays, '' but simply " days. '' I made an external transfer on XX/XX/XXXX ( a Friday ). I needed to have these funds available to me on my Key Bank credit card by XX/XX/XXXX. According to my math, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX constitute the maximum number of days that the funds may be held under the stated policy. Thus, the funds should have been available no later than XX/XX/XXXX. They were not. I spent over an hour on XX/XX/XXXX discussing via chat service and telephone with bank representatives, but they insisted that the policy refers to business days and not calendar days. This is wrong. In this specific case, the bank 's action has caused me significant inconvenience and the loss of about {$70.00} on a transaction for which these funds were intended. More important, this is another example of an institution misrepresenting its policies to customers with impunity and hence the issue must be addressed. Banking institutions must be held to account for lying to and deceiving customers.
Company Response:
State: NY
Zip: 10023
Submitted Via: Web
Date Sent: 2023-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-14
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XXXX XXXX the irs deposited my federal tax refund in local bank and the financial institution kept my return
Company Response:
State: PA
Zip: 156XX
Submitted Via: Web
Date Sent: 2023-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023 I had received a check of {$16000.00} from XXXX XXXX and deposited to key bank account and they said that check was returned and they were a fraud. I contacted by email the person who sent me a check but no more response, until now. I had been calling the fraud department and still investigating and my bank is now on restriction, blocked, I dont have access online bill payments, Its the only bank Im having and Im suffering now going out paying bills. Please help me to resolve this matter for myself and waiting for your support team to contact me via direct message to my mobile phone number Thanks
Company Response:
State: WA
Zip: 98387
Submitted Via: Web
Date Sent: 2023-03-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-09
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: On XX/XX/XXXX I deposited an inheritance check into a new money market savings account ( separate from my checking and regular savings accounts ) at Key Bank XXXX XXXX XXXX XXXX ). The bank was notified on XX/XX/XXXX that the check was NSF. I received a phone call from the bank on XX/XX/XXXX or XX/XX/XXXX. Key Bank requested a bank check to replace the NSF one. I secured a bank check from the lawyer handling the estate. I deposited the bank check on XX/XX/XXXX. It was then I learned that Key Bank had blocked ALL MY ACCOUNTS. This created a SEVERE FINANCIAL HARDSHIP on me as Key Bank was the only bank with which I did business. Even though the replacement bank check cleared last week, Key Bank continues to block ALL MY ACCOUNTS.
Company Response:
State: CT
Zip: 06108
Submitted Via: Web
Date Sent: 2023-03-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-09
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: The following payment history is reporting in inaccurate on all three credit bureaus every month cause a extreme effect on my credit reporting
Company Response:
State: NY
Zip: 14228
Submitted Via: Web
Date Sent: 2023-03-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-04
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: On XX/XX/2023 I attempted to close a key bank checking account, the agent on the phone stated they would start by closing the debit card associated with the account then the account itself. After closing the debit card the agent informed me they couldn't close the checking account due to the pending debit card closure. I couldn't understand how this could be the case but was assured they would call back to close the account. I did not receive a call and the account was overdrawn by the maintenance fee. When I called again today XX/XX/2023 I was informed they would waive the fee, but again they could not close it due to the " pending transaction '' of waiving the maintenance fee. I stated that I have now requested twice to have my account closed and been denied. The agent assured me again that they would " call back '' when the transaction finalized, but that again they wouldn't close it today.
Company Response:
State: NY
Zip: 144XX
Submitted Via: Web
Date Sent: 2023-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A