KEYCORP


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"Products" offered by KEYCORP with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Pawn loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - I do not know
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Private student loan debt
Debt or credit management - Credit repair services
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - Second mortgage
Mortgage - VA mortgage
Other financial service - Check cashing
Payday loan, title loan, or personal loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Gift or merchant card
Prepaid card - Government benefit card
Prepaid card - Government benefit payment card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Student loan - Private student loan
Vehicle loan or lease - Loan

Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.
Complaint ID: 7621612

Date Received: 2023-10-02

Issue: Closing on a mortgage

Subissue: Fees or costs after closing

Consumer Complaint: We had a 15 year commercial loan on our real estate office. We sold the building after 6 years and paid off the balance of the mortgage. We were charged {$25000.00} pre-payment penalty on the balance of {$210000.00}. The original loan was for {$300000.00}. The note on the mortgage that was signed was very ambiguous and we never expected this huge prepayment penalty. We have been customers of this bank for over 45 years, and had all of our accounts with them. We were referred to you by XXXX XXXX XXXX XXXX XXXX, since this is not in their jurisdiction

Company Response:

State: NY

Zip: 10901

Submitted Via: Web

Date Sent: 2023-10-02

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7620004

Date Received: 2023-10-02

Issue: Fraud or scam

Subissue:

Consumer Complaint: Last couple weeks I opened an account with Laurel Road and set up a direct deposit amount of {$2500.00} into it. Days later I tried to send my money back to my external bank account but unable to access to my own money. I ended up added my external account as a payee and sent the amount to it. The transaction went through and I have got the confirmation code, but it been days and my external account still not received the money yet. I emailed the bank and asked about my situation but theres no response for days.

Company Response:

State: WA

Zip: 98204

Submitted Via: Web

Date Sent: 2023-10-02

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7618208

Date Received: 2023-09-28

Issue: Trouble during payment process

Subissue: Paying off the loan

Consumer Complaint: My loan maturity date was XX/XX/2023. I sent in the final payment online banking, like I have done for XXXX years. XXXX week later, I noticed the money was not withdrawn but sitting on their end waiting to be applied. I called Key Bank and the XXXXXXXX told me it takes a while to be applied since it is a large amount. Weeks later I received a letter telling me my account is in default. I called, explained and the situation seemed to correct itself. However, the letters kept coming and no one could explain why the money was sitting on their side. I have since payed the full amount plus a hefty fee since they kept telling me that my account was in default. I am seeking my interest payments back from the company for the last XXXX months and they are not willing to provide me with an answer. Since then, they reported the account to the credit bureau as being XXXX days in default which lowered my credit score by XXXX points. They will not withdraw this notification to the credit bureau.

Company Response:

State: FL

Zip: 33432

Submitted Via: Web

Date Sent: 2023-09-28

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7617163

Date Received: 2023-09-29

Issue: Managing an account

Subissue: Problem accessing account

Consumer Complaint: On XX/XX/2023, my retirement check was auto deposited into my checking account and I transferred ( ACH ) money into my savings account from another bank I have. On XX/XX/2023, without reason, without notice, my account was restricted by Laurel Road, for no known reason and I've lost all access to my funds with no date given when I will have access to my account or the reason my account is restricted. NO COMMUNICATION and no way to access my funds or to resolve the issue!

Company Response:

State: CA

Zip: 90028

Submitted Via: Web

Date Sent: 2023-09-29

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7614699

Date Received: 2023-09-27

Issue: Problem with a company's investigation into an existing issue

Subissue: Was not notified of investigation status or results

Consumer Complaint: On XX/XX/XXXX, XXXX and XX/XX/XXXX, I contacted this bank and asked them to unlock my account due to no proper findings for investigation. They responded with mockery and harassment by phone.

Company Response:

State: NY

Zip: 146XX

Submitted Via: Web

Date Sent: 2023-09-27

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7609964

Date Received: 2023-09-26

Issue: Managing an account

Subissue: Deposits and withdrawals

Consumer Complaint: This complaint is similar to one that was recently resolved by Key Bank. I did not realize I could have also mentioned a second check. Please see the facts outlined in my prior complaint XXXX. This complaint involves a second check that was compromised at the same time. Basically, checks were washed from two of my accounts for the XXXX XXXX XXXX back in XXXX, XXXX. Despite me immediately notifying Key Bank and completing all the required forms and filing a police report, the funds were not refunded to the accounts. I did everything possible to resolve the situation. At this time, there is one outstanding check for {$3200.00}, which funds have not been deposited back in my account. From one of my recent calls to the Key Bank fraud line, I was advised that they filed a demand with XXXX. I asked when it was filed and was advised it was about 6 months ago. I asked if it was normal for it to take that long for a reply. As you can see from the prior complaint above, there were issues with the representative in the fraud department on my many calls, including being told that a supervisor would not take my call or call me back. I am hopeful, from the recent resolution of the other check, that this matter can be resolved with the depositing of the above amount back in the account.

Company Response:

State: NY

Zip: 10566

Submitted Via: Web

Date Sent: 2023-09-26

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7603142

Date Received: 2023-09-25

Issue: Fraud or scam

Subissue:

Consumer Complaint: on XX/XX/23 myr omputer was hacked and I.D was compromised. I had my bank do a wire transfer for me to a XXXX XXXX XXXX just to find out a few days later the acct. was fraudulant and my bank, key bank told me they were unable to retrieve my funds.

Company Response:

State: NY

Zip: 143XX

Submitted Via: Web

Date Sent: 2023-09-25

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7602614

Date Received: 2023-09-25

Issue: Managing an account

Subissue: Deposits and withdrawals

Consumer Complaint: My wife and I attempted to transfer {$200000.00} from our KeyBank savings account to a XXXX XXXX XXXX XXXX account on XXXX via a KeyBank Official Check ( copy attached ). On XXXX XX/XX/2023 we received a letter ( copy attached ) from XXXX XXXX informed us that our account was on temporary hold : Confidential information that check may not be paid. In a XXXX XX/XX/2023 letter XXXX XXXX states : Reason for hold on deposit : Confidential information that check may not be paid by the paying bank. It appears from the letter that XXXX XXXX XXXX is stating that KeyBank for some confidential reason may not be paying the check, however we request that KeyBank investigate and provide details and clarification why the check was not paid. After all we paid {$8.00} to have this check processed by KeyBank and a very large sum of money was subsequently held from us for an unreasonable period of time. There is absolutely no reason why this information should be " confidential ''. CFPB closed complaint " with explanation '' however KeyBank failed to provide copies of the referenced documents that were to be part of KeyBank 's response.

Company Response:

State: OH

Zip: 44133

Submitted Via: Web

Date Sent: 2023-09-25

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7601077

Date Received: 2023-09-26

Issue: Managing an account

Subissue: Deposits and withdrawals

Consumer Complaint: XX/XX/2023 initiated an online transfer from XXXX XXXX to Key Bank ( XXXX XXXX XXXX in XXXX, OH ), {$40.00} Funds cleared ACH clearinghouse and were deposited without issue XX/XX/2023 funds were taken/stolen by bank ( debit of {$40.00} appears ). No records at the sending bank of both the transfer of funds ( not typical ) Key Bank claims three happened which can not all happen. First is that the money was attempted to be sent back to XXXX XXXX but was rejected with an error code stating the XXXX XXXX account was closed. This is false information as that account is still active. Second, that someone set up a re-occurring expense against the account. This is false, no re-occurring expenses have been established against the account. Third, that they had taken the funds directly ( illegal ) without explanation. The monies were deposited to them for online transactions. One transaction against the funds occurred without issue and then they stole the entirety of the funds. The transferring institution has no records of the {$40.00} being sent to Key Bank or returned to them. To which their CSRs stated is unusual or potentially fraudulent activity by someone involved in the transfer of funds ( receiving or sending institutions ). Complainant is seeking his funds returned and damages against the parties responsible for this theft. ] Key Bank is attempting to close and/or freeze the account after reporting the fraud versus simply returning the funds. An attempt to destroy records of the theft. In over 20 years of banking with both national and regional banks, this behavior has not been observed at any other institutionl.

Company Response:

State: OH

Zip: 45424

Submitted Via: Web

Date Sent: 2023-09-26

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7599283

Date Received: 2023-09-25

Issue: Managing an account

Subissue: Problem accessing account

Consumer Complaint: I opened a checking account at Laurel Road bank ( a virtual bank operated by Key Bank ) and set up my salary from my law firm to be direct deposited into this checking account. The first payment went through and I attempted to transfer my funds to my XXXX XXXX account so that I could invest part of it and pay my bills with other parts of it because it was so difficult to add external accounts to Laurel Road. On XX/XX/2023 Laurel Road sent me an email saying the transfer has been initiated. I attempted to log in a few days later and was denied access " due to system maintenance ''. I believe this was not a good faith message. After several days of receiving this message I called and was told my account was placed on hold. Without alerting me, Laurel Road had canceled my transfer and then rejected a subsequent direct deposit from my employer. I now have thousands of dollars frozen and had to pay increased credit card interest due to their actions.

Company Response:

State: CA

Zip: 90025

Submitted Via: Web

Date Sent: 2023-09-25

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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