Date Received: 2023-10-12
Issue: Struggling to pay your loan
Subissue:
Consumer Complaint: I continue to have high interest rates added to the payment and they do not deduct anything from the original loan. I requested a schedule I could make monthly payments on and they continue to add high interest and have not worked with me on a schedule that I can make payments. In addition they continue to deduct interest from our saving account at the same time I am trying to repay the commercial loan. I have continued to try and work with the bank but have been very frustrated with the contacts. I have asked for a reasonable monthly payment i can make since i did lose a business contract which leaves me with only SS and a small retirement payment each month to try and pay the loan off. Bank is Key Bank in XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: FL
Zip: 32311
Submitted Via: Web
Date Sent: 2023-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-10
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Trying to communicate with the company to fix an issue with the application process
Consumer Complaint: I was working with a lender ( XXXX XXXX ) from KeyBank and trying to get a mortgage through them. The lender advised that he was getting us on a no money down loan and a grant of {$5000.00} to help with the closing costs and furnishing the home. After the application process was started I was advised I did not qualify for the grant. The lender continued with the application as requested. Lender took {$500.00} for an appraisal application fee to have the home appraised. It was then brought to my attention that there was an issue with the homestead exemption, which should have been caught prior to this application being submitted to underwriting. The lender kept advising me one thing and then would tell me realtor another thing. The line of communication with the lender was all very closed. In fact, he blocked my number and stopped responding to my realtor. The lender advised me that if I could not show a specific amount of money in assets there was nothing he could do to assist. The lender admitted on multiple occasions that he missed something or messed up when it came to my application but did not want to rectify or try to assist in any way. He kept asking me to provide money I contiously advised I didn't have. Once the lender was advised I was going to work with another lender all communication stopped and I was emailed a denial letter. The lender has refused to refund my appraisal application fee even though the appraisal never happened, nor was ever even scheduled. He stated it could be held on to and applied towards another loan, but there is no other loan with that bank.
Company Response:
State: IN
Zip: 46205
Submitted Via: Web
Date Sent: 2023-10-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-11
Issue: Problem with a company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: i AM A KEYBANK CUSTOMER MEANING I HAVE A CHECKING AND SAVINGS ACCOUNT WITH KEYBANK. KEYBANK SENT ME OFFERS ABOUT THIS COMMUNITY BASED MORTGAGE LOAN OPPORTUNITYTHAT WAS AVAILABLE WHERE YOU CAN ALSO GET A {$5000.00} CREDIT.AND NO DOWN PAYMENT WAS REQUIRED. i APPLIED FOR THIS COMMUNITY BASED MORTGAGE LOAN AND IT TOOK THEM WEEKS TO REPOND. MY APPLICATION WAS ASSIGNED TO XXXX XXXX. SHE ACTED LIKE IT WAS A BIG DEAL AND REQUESTED A LOT OF INFORMATION AND REQUIREMENTS. WHEN SHE FINALLY WAS WORKING ON MY ELEGIBILITY SHE RESPONDED BY EMAIL AND PHONE WHAT ELSE WAS NEEDED. ALSO, SHE ENDED UP SAYING ONCE SHE GOT MY CREDIT REPORT THAT MY DEBT TO ASSET RATIO WAS TOO HIGH, SAID THAT I HAD A MORTGAGE LATE PAYMENT WITHIN THE LAST 12 MONTHS WHICH WAS NOT PERMISSIBLE I GOT NO DOCUMENT SHOWING MY DEBT TO ASSET RATIO WAS TOO HIGH, I ALSO INFORMED THAT THE 12 MONTHS PERIOD WHERE THERE HAD BEEN A LATE PAYMENT WOULD HAVE ENDED THE END OF XXXX AND NOT FROM XXXX TO XXXX BECAUSE THAT WOULD BE 13 MONTHS AND THEY PAID NO ATTENTION. I BELIEVE THIS COMMUNITY BASED MORTGAGE LOAN PROGRAM DOES NOT EXIST AND IT IS OFFERED TO ATTRACT CUSTOMERS.. THE WHOLE ORDEAL WOULD BE PRODUCT FRAUD AND LIES. XXXX XXXX GOT ME APPROVED FOR ANOTHER MORTGAGE LOAD THAT REQUIRED A DOWNPAYMENT OF AT LEAST 5 % AND NO {$5000.00} CREDIT. WHICH I HAD NOT APPLIED FOR. THEIR MORTGAGE LOAN APPROVAL LETTER AND OTHER INFORMATION SENT TO ME BY EMAIL REQUIRED THAT I ALSO GET A RENTAL AGREEMENT ON MY CURRENT HOME AND TURN OVER RENTAL DEPOSITS TO KEYBANK. I WAS THINKING ABOUT RENTING MY CURRENT HOME IF I WAS ABLE TO GET A SMALLER HOME UNTIL IT COULD BE SOLD AT A REASONABLE PRICE EVENTUALLY. BUT THIS BANK WANTED CONTROL ON ALL MY MONEY AND DEALING WHICH IS ILLEGAL AND FRAUD IS ILLEGAL. FINALLY WITH ALL THE DELAY AND PROBLEMS THEY CREATED I LOST THE PROPERTY THAT I WAS INTERESTED AND IT WAS SOLD TO SOMEONE ELSE. THE ACT OF FRAUD NEEDS TO BE PUNISHABLE BY LAW.
Company Response:
State: UT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-07
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I have a checking and savings bank account with Laurel road bank. Since yesterday I am not able to access this account. As per the message, I was told to call the bank which i did today and was on the phone for around XXXX minutes. Reasons provided : 1. One of the check was returned back. 2. There was a direct deposit from my husband into this account. I provided my clarification and they said that they will add my spouse as a joint owner for checking account and will unblock my account to access it and do any transactions. But even after 6 hours - my access is not working. It's my salary account and all my savings are there. Laurel road bank is strictly an online bank so I can not go to some branch to do these transactions. This is the message I am getting Your Online Banking account is restricted. To verify your identity and gain access, please call us at XXXX or TDD/TTY XXXX
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-05
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: In a good faith effort to resolve the matter amicably, I must demand proof of this debt, specifically the alleged contract or other instrument bearing my signature, as well as proof of your authority in this matter. Absent such proof, you must correct any erroneous reports of this past debt as mineXX/XX/XXXX Balance : {$0.00}.
Company Response:
State: NY
Zip: 11590
Submitted Via: Web
Date Sent: 2023-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-01
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Charges run from XX/XX/2022 to XX/XX/2022 - complained the entire time and now Key Bank refuses further action and is holding me responsible for the + {$4000.00} in charges and interest. Key Bank Did Nothing to protect me as a matter of fact I believe they allowed the false orders!
Company Response:
State: NY
Zip: 128XX
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-03
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/2023 I opened a Key Business Reward Checking Account at Key Bank located at XXXX XXXX XXXX XXXX. XXXX XXXX, MI. The account was opened with the marketing code : XXXX, which gives a {$500.00} bonus with the following criteria met : -opening deposit of {$25.00} -make 5 eligible withdrawals and 5 eligible deposits -maintain a minimum daily balance of {$2000.00} in the first 90 days. I have met and even exceeded each criteria listed above, however Key Bank has not deposited the {$500.00} bonus in my account and they have refused to answer questions regarding this issue. I have visited the bank several times to speak with bank manager regarding this issue. I have not received a direct answer. The manager and representation at this branch are rude to me. The bank manager even told me not to apply for a credit card because she doesn't think my score would be high enough. I believe the bank manager wanted to discourage me from applying for a credit card due to XXXX discrimination. I would like Key Bank to honor the marketing code ( XXXX ) they advertised to get me to open an account at their branch and deposit the {$500.00} checking bonus into my account. I would also like to know why the branch manager told me not to apply for a credit card without even pulling a credit score/report.
Company Response:
State: MI
Zip: 48322
Submitted Via: Web
Date Sent: 2023-10-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-03
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I opened a savings account with Laurel Road approximately XXXX weeks ago and funded my account. Without any explanation Laurel Road restricted me from any access to my account and also restricted my XXXX Bank account who is a subsidiary of XXXX XXXX. I have now been locked out of my accounts for a week and can not make any transactions. I have called numerous times, and emailed 3 times and have been told that I will not be told why my account is restricted or when resolution will occur. This has caused significant hardship for me not being able to access any of my funds. There have been numerous other complaints from others for this exact practice from this institution.
Company Response:
State: CO
Zip: 80132
Submitted Via: Web
Date Sent: 2023-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-30
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Multiple fraudulent charges were made on my personal Key Bank credit/debit card on XX/XX/2023. After speaking with a fraud XXXX about the charges, all were reversed except a {$500.00} charge from XXXX XXXX XXXX in XXXX North Dakota for a digital gift card. The fraud XXXX authorized a provisional {$500.00} XXXX XXXX XXXX and assured me that the charge would be reversed due to the proximity of the other fraudulent charges. I did not inquire further with XXXX about the charge because the bank employee was confident about the ability to get it reversed. This charge was not reversed and the provisional loan was subtracted from my account, and the dispute was closed due to evidence provided by the vendor stating that I was associated with my personal email which was used to make the purchases. After inquiring to the Key Bank fraud department again they ask for me to provide further evidence about the purchase at what time I provided an email I received from XXXX stating that the gift card was sent to a second email that is not associated with me immediately following the purchase. I did not receive any correspondence other than this regarding a purchase. No invoice or any gift card number. The fraud specialist informed me that the bank had up to XXXX weeks to investigate the dispute once re-opened. After this period I had to call again and complain about not receiving and communication regarding my case. When I again spoke with a fraud XXXX named XXXX from Key Bank he asked me if I knew a person named XXXX XXXX and if I was familiar with XXXX XXXX New York. I told him I was not and he informed me that there was a second individual listed who was located in XXXX XXXX. I asked to speak with XXXX 's supervisor at which time I was transferred to a person named XXXX. She did not want to discuss the information that XXXX brought up. I asked to speak with the case XXXX at which point I was told that those employees do not field inquiries from customers. I was promised a call from a supervisor but have received no call in over a month about this. I have not been refunded the {$500.00} and have only been provided " evidence '' about my own personal email. Nothing about additional evidence. Or the additional individual brought up by XXXX.
Company Response:
State: NY
Zip: 13021
Submitted Via: Web
Date Sent: 2023-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-30
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: These inquiries are unauthorized. KEY BANK XXXX XXXX XXXX XX/XX/2023 KEY BANK N.A. XX/XX/20XX/XX/2023
Company Response:
State: PA
Zip: 194XX
Submitted Via: Web
Date Sent: 2023-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A