Date Received: 2023-05-16
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: in XXXX apparently I was added a co signor on a credit card. I was a XXXX, the card owner kept me on without my knowledge until I discovered it on XXXX! I filed a dispute and turns out it was my father. No contact. It was on my credit report every time he was late or something changed on the account. I never knew about this card since day one. After XXXX until I was XXXX never knew about it. How can that be legal? Especially when it impacted my credit report.
Company Response:
State: SC
Zip: 29223
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: My complain is so simple, I am a modest employee of XXXX and every month I transfer my salary to my checking account of Chase Bank And I settled the automately payment for my monthly rental on XXXX every month the bank take the money to transfer to the account of my landlord in that way she should received on date XXXX every month Well on XXXX XXXX Chase took it XXXX $ from my account and on XXXX or XXXX XXXX the landlord called sayind the money is not in her account I've called to Chase costumer service and they said they had a electronic system problem blah blah blah and they sent the check to the bank of the landlord and should be ojn XXXX XXXX there in her bank/ I believe it them and on XXXX the landlord called me again to say the money is not there I've made other claim by phone where the costumer service didn't answer about my question where is my money? simple question .... all time the lady aanswered as a robot saying do you want to cancel de order?? and saying you can receive your money back in 3 or 5 working day -- - which doesnt works to me because I should pay my rental- they gave me a number of claim - On XXXX XXXX my Landlord ask me to pay the renatal again the money is not in my account and I came to the Bank talk to the manager of the office and she told me she cant do anything to me only cancel the payment order and wait other 5 days when I asked her where is the money she says she doesnt know and I should ask to Chase - insuting really insulting Ive asked her as the bank have my money why she can give me XXXX $ to pay the rental Ive already had XXXX $ in my account I explain her the landlord make me pay XXXX $ per delay day means I have to pay XXXX $ more she said she cant help and I have to cancel the payment ... .... I did And After that Ive received today XXXX XXXX an email saying my cancelation is in process in 5 working days I will get my money back - Today is my XXXX day without my money Chase kidnapped my money my rental and brought me to my life a tons of stress and uncertain information I had to ask a loan to my friends to pay my rental, Why?? If I didnt do nothing wrong and I always pay my bills I want my money back with interests and damage compensation a formal apology from the Bank and I think your department should make an investigation of this dark and fraud practice they can play with life of the XXXX people, I cancelled other order made by XXXX to a wrong number in this case last week by XXXX $ and even said nothing abut it not in my money yet I hope you could help me please to get my money back with interest and damage compensation!!!! or whatever is the law about it Thank you for your attention XXXX was a big surprise when in the bank office they cheked the number of the phone clain and they taold me doesnt exist means on phone they gave me a false numbr of claim, this is s serious acting
Company Response:
State: FL
Zip: 33181
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/23 and XX/XX/23, I called Chase claims and filed disputes for a very large number of charges from Amazon ( among a few other various online charges ) that all occurred in an incredibly small span of time in late XXXX and in to XXXX of this year. I was receiving package after package after package to my apartment without ever ordering the items-yet they were all addressed to me. I was severely ill from the first few days of XXXX up until a month ago, and thus did not notice these charges until I went back and looked at my transactions on my Chase mobile banking app. I specifically mentioned to the claims associate that I spoke with on XXXX what was happening with Amazon, and that they needed to take that in to consideration. The total for all of the charges was over {$3000.00}. After the call on XXXX I was informed that I would receive {$3300.00} and {$270.00} in temporary credits while these claims were being investigated. This claim was broken up in to several smaller claims without my knowledge, either by phone or written communication. On XX/XX/XXXX, it was determined that an amount that was being disputed was already being disputed in another claim ( even though I received no information on which claim, when, or other amounts ), and that {$160.00} was to be removed from my account. On XX/XX/XXXX, I was again informed that after an investigation that {$850.00} of transactions were deemed to be approved by me, and that amount was to be removed from my account. I called Chase claims again on the XXXX, and learned that none of the information that I had provided regarding my claim was written down or taken in to consideration. And that I would need to take the time to again gather any supporting evidence and send it to Chase. Lastly, on XX/XX/XXXX, I received two separate letters that additional amounts were approved by me and that {$1400.00} and {$140.00} were to be removed from my account. That very same day, I called Chase was informed that the information that I had again provided was not taken in to consideration, and the charges were deemed approved by me because they were delivered to my address. I visited a Chase branch in XXXX, IL, and was informed that I could use the secure message center to communicate with Chase claims, and that they could not do anything else there to help me. I sent in a very large amount of evidence through the secure message center, including : 1.Two active police report numbers with the XXXX, IL Police Department regarding online impersonation of me on multiple occasions, phishing, and identity theft 2. Direct communication with Amazon confirming that they did not see the activity in question on my account XXXX. Records of orders that were continuing to be attempted using my name and email, but were not made by me or listed on my Amazon account 4. My active report number with the Federal Trade Commission regarding impersonation and identity theft 5. Records of online harassment from my alleged impersonator, 6. My Amazon order history showing that I did not have any of that activity on my account 7. An explanation of a Brushing scam, how it is conducted, and how it makes the transactions appear to be the original user to make it harder for the victim to get their lost funds back. I received communication back through the secure message center repeatedly asking for any Amazon return information, even though I explained multiple times that I can not generate return information for items that I never ordered. Additionally, I communicated with them that per the FTC, I was within my legal right to keep these packages. I visited the same Chase branch in XXXX, IL, and received little to no help, and was told to just call Chase Claims yet again. I called Chase claims multiple times, and was informed over the phone that, not only was I lied to when someone told me that the information I provided was attached to all of the claims that had been filed on XXXX, but that that information was nowhere to be found. I specifically mentioned multiple times that that was what the support I uploaded multiple times was to be attached to, but I was also informed that Chase is aware of this type of brushing scam, that my claim would be escalated, and that I should hear back from someone soon. A few days later, the amounts were removed from my account-despite submitting multiple forms of concrete evidence that it was not me that made the purchases, making my account negative by almost {$1800.00} dollars. I called Chase claims, again, and discovered that not only was my claim escalated incorrectly, but that I had received no information regarding a new claim that was opened up associated with these claims. I was urged to send in paper copies of all the information that I had now provided theee times, and that my claim would get escalated yet again. I printed out almost 30 pages of support showing that I was the victim of a brushing scam, and brought all of this to the Chase branch in XXXX so they could directly fax it to the Claims department. Yet again, I heard no updates or information for almost two weeks, and then received one letter right after the other. First, that one of the claims ( which were for the amounts of {$1400.00} and {$140.00} that I previously mentioned ) was deemed to be approved by me, and that the removal of the credits was final. After this, I received another letter stating that, in fact, Chase agreed that the above charges were indeed fraudulent, and that the credits in my account would be finalized. The problem with this is, Chase removed those amounts from my account previously, so they needed to be placed back in my account, along with all of the overdraft fees that I was charged while my account was in the negative. After I received that communication and noticed that Chase had not placed the funds back in my account to correct for their previous removal, I again called chase claims. I was informed that, without my knowledge or written communication, that multiple claims had been closed and another claim was opened, to which I was never given the claim number for, either by word or written communication. I asked repeatedly if I would get verification that all of the support that I had now sent to Chase claims three times would be attached and included to this new report to ensure that it would be taken in to consideration, and was assured multiple times that it had been. Now, the timeline is at last week. On Thursday, XX/XX/XXXX, I again returned to the same Chase branch to get any information or additional help. I again provided all of my supporting evidence for a fourth time to Chase, and they faxed it in again. Another claim was opened, for which I never received any information for, and I was told that I would hear from someone by Monday ( yesterday ). Around XXXX yesterday morning ( XX/XX/XXXX, I visited this same Chase branch again to see if there were any additional updates. The branch manager not only tried to say that there was nothing she could do ( even though another associate had helped me the week prior ), but that she would again escalate my claim, and that I should hear back from someone within two business days. The last time that I returned to this Chase branch was today, and someone from Chase called claims on my behalf. I was again told that this claim was denied due to evidence from the merchant. Both the bank employee and I, along with my partner, all witnessed this letter in my account that Chase agreed that these charges were fraudulent. The claims teams response was that he had no evidence of that letter on his end, even though it had already been delivered to me, and that there was nothing more he could do. Due to this identity theft and online impersonation, I have had to get multiple debit cards, change my Chase banking information multiple times, close and open an entirely new Chase bank account, and even had to purchase an entirely new phone due to my phone being cloned. Not only have I been harassed online by my impersonator, but now I also have to try and manage that I have been tossed around the Chase claims department multiple times with little regard or care to my situation, have been told that nothing could be done to help me multiple times, that I have had my claim broken down, incorrectly escalated, closed, and reopened multiple times often without my knowledge, or little information to go off of, and that I have had {$2600.00} plus overdraft charges removed from my account after providing substantial evidence four times, through two separate platforms that I was not the one that made these charges. Additionally, I have not had any of the funds that were deemed by Chase to be fraudulent placed back in to my account. It has been clearly demonstrated through the actions of both the Chase claims department and the branch that I visited multiple times for help, that Chase is not taking me seriously, not concerned with my wellbeing, not concerned with getting this claim resolved as quickly as possible, not clearly investigating my claim ( s ) in a thoughtful manner that actually takes the details of my situation in to consideration, and not concerned with the severe emotional and mental distress that this situation with Chase has caused me now for a month and a half.
Company Response:
State: IL
Zip: 60126
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: on XX/XX/XXXX I logged onto XXXX to see a XXXX dollar balance on a credit card I did not open. This card was supposedly opened in XXXX and I was 8 years old at the time and could not have possibly opened the account myself. I disputed the charges on XXXX but nothing was removed from my account after their investigation. I do not have access to the account holder 's name or information as I have no idea who that would be.
Company Response:
State: MN
Zip: 55105
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On or about XX/XX/2023 I had made a deposit in the form of a cashiers check into my checking account with Chase Bank in the amount of XXXX, the cashiers check was made out to an estate and not myself. Due to geographical issues it was just easier for me to make the deposit into my personal checking account, as the funds were being given to me anyways. Prior to makeing the deposit I had asked the teller weather or not it would be acceptable to just sign the check over to myself and deposit it into my account ( as I had the authority to do so being the executor of the estate ). The teller and branch manager had assured me that there would be no problem because I could prove that I had dominion over the funds and that they belonged to me. After making the deposit I had learned the next morning that my account had been put on a restriction and is now in the process of being closed due to suspicious activity. They will not release the funds to me and keep sending me on pointleess tasks.
Company Response:
State: WI
Zip: 54302
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: In the progress of closing on a mortgage with JPMorgan Chase ( the lender ), originally scheduled to close by XX/XX/2023 ( 30 days after acceptance ). Throughout the process, we ( myself and my agent ) have expressed that we, and the seller are under strict timelines due to the sellers performing a 1031 exchange. The week before closing, the lender reached out via a call stating that the mortgage was " approved '' but that they would call me back after checking some details. The following day, they called me back, and stated that I was short on reserves ( due to previously undisclosed reserve requirements involving current rent etc. ), once those details were sorted out, they further changed the guidance, and stated that they would not accept one of my gifts ( accounting for <10 % of the cash to close + reserves ). After providing additional documentation for that gift, they still refused to accept any funds from that person ( under advice from the loan officer to change the relationship from friend to family for my significant other ). At this point it was less then a week to close, and they still refused to provide any status updates to my agent, or the escrow ( who have both been emailing them asking for updates ). Then on the day of closing, they said they would not be able to close on time. The following week, they proposed switching the product ( to a different one with obviously worse rates ) in what appears to be an attempt to coerce the buyer ( myself ) into a worse position by preying on the time sensitivity.
Company Response:
State: CA
Zip: 94086
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Our company XXXX XXXX ( chase bank account XXXX, routing : XXXX ), took a credit card payment from one of our client 's for a sum of {$5000.00} on XX/XX/2023, from our bank 'JP Morgan Chase We Pay ' through their 'quick accept ' system. The payment was approved and it was debited from our client 's bank account on the same day. Till this date, we have not received the funds in our bank account! We created a compliant ticket number XXXX with the Wepay team to resolve this matter and till date haven not received a positive response from them. We have been notified that our quick accept account has been closed and it will take 120 days for the bank to release the funds to us!! This is not acceptable, as we are a small business and bank holding on to our funds is affecting out cash flow. We have contacted the bank and they are not willing to share the reason why our account was closed all on a sudden and the funds are being withheld for no reason. Please help us resolve this matter immediately. Thank you very much. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: CA
Zip: 90036
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Other transaction problem
Subissue:
Consumer Complaint: My name is XXXX XXXX owner of XXXX XXXX XXXX. On XXXX we sold a vehicle to a Chase customer on a debit/credit card which was processed through the companys I use which is XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXXXXXX XXXX Ohio XXXX XXXX We received the $ XXXX {$3800.00}. The case # is XXXX on XX/XX/XXXX the $ was taken back from us XXXX XXXX said customer disputed they need paperwork from us. We sent them the actual transaction slip signed by the customer a copy of the Bill Of Sale signed by the customer a copy of the title and they said this is sufficient. On XX/XX/XXXX the $ was given back to us. So I thought ok we won of course since we have all proper paperwork signed and date. On XX/XX/XXXX the $ was taken from us again on XX/XX/XXXX they put it back so I assumed they made a mistake fixed it overnight on XX/XX/XXXX the $ was taken from us again. I said I better call. XXXX XXXX said that we lost the dispute. After talking to customer service XXXX department I asked well why did they dispute the charge they have the car and title Indiana is a strict As-Is state unless otherwise noted she said the customer disputed because they never received item. I said maam they drove off in the car with title we sent proof, she said well this dispute is for a bed, i said what a bed are you kidding me between you guys and chase nobody looked at the paperwork that we sold them a car not a bed. Apparently they bought a bed that was never delivered according to XXXX XXXX. At this point Im thinking this is insane how could this get by XXXX and XXXX XXXX. This call was a Friday the women told me that shes sending to escalation and they dont work weekends but they will contact me. So I waited another XXXX weeks to call back and was told the same thing Ill send to escalate they will get back ti you, no call waited another XXXX weeks called back same thing and again no call but they will call for sure this time. Waited another approximately 10 days called back same thing someone from escalation will call me again no call. So a week later I call back and tell the woman whats going on she said the case is closed with an attitude and that theres nothing escalation can do anyways I said well the other 5 people I talked to assured me there was and this is a no brainer. So here I am reaching out to you guys in the times they took the money back away from us without a heads up we had several checks we write get kicked because of insufficient funds that would have been sufficient have they not taken it from us. Which is all are places we do business with, which no longer will accept a check from us after doing business with us for 15+ years. I am humiliated we are a small town dealer that now has a bad rap because of this and its hurt business detrimentally. I would my original {$3800.00} back and minimum XXXX from chase and XXXX from XXXX XXXX which is a slap on the wrist because this escapade has cost me well over XXXX in business revenue we no longer have do to defamation of character of the business. If this goes to court Im happy because Im going to ask for a lot more than what Im asking for now we were a strong business with over XXXX - XXXX XXXX in sales per year 15 years straight of vehicles that are priced from XXXX to XXXX. Consistently. This could cost my business millions in the long run it hasnt even been a year since this incident and we are already behind over $ XXXX in sales. I hope Im notifying the right place for this issue besides a court room. By the way we contacted the customer 3 times after explaining what happened they hung up on me. My employee XXXX XXXX who handle the sale of that vehicle also contacted and now they dont answer our calls. Thank you for time. XXXX XXXX / XXXX XXXX XXXX XXXX shop XXXX
Company Response:
State: IN
Zip: 46385
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I received an email XXXX from Chase Bank saying We're reviewing your Chase Total Checking application You're all set for now. We'll send a response to the email address you provided on your application within 1 to 2 business days. Please don't resubmit your application, which could delay our response. Thanks for your interest in a new Chase Total Checking account. I called Chase who said several accounts were open in my name but nothing was active. I have never banked with Chase. Then this morning I received an email saying Your new Chase Total Checking account is open and ready to set up Here 's a quick look at how to get started. Your card is on the way Chase Mobile app on phone screen and a Chase debit card
Company Response:
State: CO
Zip: 80220
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Other transaction problem
Subissue:
Consumer Complaint: Someone or group keep erase my email forwarding call ..they made attempts on my life.. I'm XXXX haven't received a dime on trust fund ..I filed fraud the government seized it refunded back now some group is doing to the same .the won't let mr on social media because there my portals..need help back.
Company Response:
State: TN
Zip: 38301
Submitted Via: Web
Date Sent: 2023-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A