Date Received: 2023-11-07
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XX/XX/2023 XXXX identified unauthorized online domestic wire transfer via : XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$65000.00} had been wire transferred from my Chase Checking Account without my knowledge and approval.
Company Response:
State: IN
Zip: 46077
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Chase froze and locked and closed my checking account and IRA account and will not release the funds Went into the branch several times and was told I would receive a check overnighted by XX/XX/XXXX.
Company Response:
State: CA
Zip: 92264
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I deposited a check into my account with chase Bank in XXXX XXXX. The check was deposited on XX/XX/2023 and collected the fund on XX/XX/2023 bank continued the hold. I called them on XXXX explained you have collected the funds. But the person who was handling the deposits. Told me the funds were not collected. I had proff the fund were collected 5 days ago. But she said that does not count we have our own rules. As of results they charged my account for insufficient funds overdraft which I had another check needed be paid on XXXX XXXX of XXXX. I believe bank do this systematically for Many account holders and place unnecessary hold on funds for its benefits helping bank cash flow and charge consumer for overdraft fees When should not.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: On three occasions within the last thirty days, Chase Bank has sent me letters to my Chase online portal account to call a credit agency and release a " FREEZE '' on my credit scores so they can process a credit card application for approval These were all fraudulent applications. I notfied Chase of the first two and they assured me they would put " notes '' on my account to prevent this from happening again. It happened for the third time again today. I hole one credit card with Chase and have no other relationships. I tried to notify Chase again today, but have been given no less than 4 different telephone numbers to contact. I've spoke to three Chase agents today, one asked for my full social security number and date of birth ( not ), the second said they could not help me and the hold time for the fraud department was over 30 minutes and they provided me a number to call back, which was the basic main number for Chase Credit Cards. I tried to use online chat, but it kept asking me for which existing credit card was I asking for help with and sent me back to the main menu for credit card. Chase DOES NOT have a FRAUD flag attached to their Credit Card accounts which rejects online applications outright. This is XXXX! My only venue for relief is to close my Chase account at this point, but I can't be the only customer having this issue. There are NO OTHER fraudulent applications coming in from other institutions, as such, I believe this is also a CHASE DATA breach. Please advise.
Company Response:
State: SC
Zip: 29926
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: During the Covid pandemic, I was in school in XXXX, FL. I was set to graduate XXXX of XXXX. Because I was in an accelerated program, I couldnt have a job ( there werent a lot open anyways because of Covid ), but nonetheless I still received funding from the VA to live. XX/XX/XXXX rolled around, I graduated, and was forced to move back with my parents because I couldnt find a job in my career field immediately due to the pandemic. Finding a good job was also hard when I moved back with my parents, as well. This caused me to not have the funding for my credit card payment from XXXX to XXXX. By XX/XX/XXXX rolled around, I finally had an alright paying job where I stabilized and back paid everything I owed thus far, and have been in good standing since. Today, XX/XX/XXXX, I reached out to the credit department to get more details. They let me know they can not delete the late credit report, which I disagree with because of the financial hardship that was given to me due to the pandemic. Im looking to fully pay off this account in the near future now that I have a new well paying job, but its impossible to succeed in life when my credit score is tanked because of one missed payment during the pandemic.
Company Response:
State: GA
Zip: 30066
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX, I fell victim to a horrific incident where I was XXXX XXXX, and XXXX assaulted by an individual wanted by the FBI. During the robbery, the perpetrator illicitly conducted bank transfers from my personal phone using the Chase app. Despite providing Chase Bank with extensive evidence, including official documents related to the case, they have refused to refund my money. Chase Bank 's reasoning for denying my claim is based on the fact that the transfers were authorized using Face ID. However, I was unconscious at the time, rendering their argument baseless and absurd. Regrettably, I find myself in a situation where Chase has declined to refund the funds that were fraudulently taken from my account. Despite exhausting all avenues within the fraud department and other conventional channels, including numerous hours spent on calls, my efforts have proved fruitless. The unauthorized transactions in question involve XXXX XXXX transfers made on XX/XX/2023, totaling {$4300.00}. These transfers comprised three charges from my personal account and XXXX from my business account. I have attached copies of the charges for your reference. Chase 's reasoning for refusing the refund is perplexing. They contend that, as the transfers were conducted via XXXX and authenticated with Face ID, they are absolved from responsibility. However, I have diligently provided them with all relevant documents substantiating the details of the case, to no avail. For your reference, the case has been assigned the following number : XXXX.
Company Response:
State: FL
Zip: 33181
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: The dire level of remedial incompetence of this CHASE BANK research investigator XXXX, behooves me how shes actually paid American dollars to represent a multi billion dollar financial institution. Im convinced that her sole purpose is to submit responses in crayon while simultaneously derailing customers sought after relief. Once again this lady has BLATANTLY LIED IN HER RESPONSE TO THE AFOREMENTIONED COMPLAINT! This CFPB should institute an investigation into her entire office as it applies to their responses to customers complaints. Additionally, for weeks her direct supervisor REFUSES to contact me and the phone receptionist Ms.Connie has elected to prevent me from speaking with Another superior besides XXXX whom refuses to return my calls. Furthermore, XXXX XXXX XXXX made ANOTHER LIE in her most recent response stating that I went into the branch and signed a document releasing authority of another check to be issued. When this lady asked me if I did send in a declaration I admitted that I did I IN A RECORDED CALL asked her on what date was it signed and what BRANCH etc. She told me she was waiting on that information. The sole reason that I asked is because I realized there ran a RISK, the scammer signed the fraudulent document so thats why I asked IN THE RECORDED CALL.. Still, in her OBSESSION TO PREVENT CHASE FROM BEING HELD LIABLE SHE LIED AND SAYS THAT I SIGNED THE DOCUMENT USED!!! Howwwww and whyyyyyy would I sign a document so my Check can go to someone else. How much of an imbecile would be needed to draw that idiotic conclusion? Clearly this woman uses JUMBO XXXX to submit her report. Ive repeatedly said the scammer must had assistance etc in an effort to go about this scam from an employee, the basis to deny my claim now hinges on the ludicrousness of saying because allegedly I SIGNED the declaration its justification to deny my claim? The first claim SHE LIED and said the claim was denied because i ORDERED THE CHECK AND IT WAS INTERCEPTED! Now in this response its because i signed a DECLARATION!.. Obviously, the scammer signed that one of he's the one that BENNIFITED FROM THE DECLARATION!. This lady is hell bent on assisting the scammers and Chase Bank in stealing my money! At this point Im convinced XXXX is an accomplice to the crime. The disparity of explanations from the first complaint to this one highlights her/their incapacity to properly address my complaint. This lady went from saying because I ORDERED THE CHECK THAT WAS INTERCEPTED, ITS MY FAULT IT WAS STOLEN. NOW THIS LADY IS SAYING BECAUSE I ALLEGEDLY SIGNED A DECLARATION TO RELEASE A NEW CHECK, ITS MY FAULT? So if I didnt ORDER A CHECK AT ALL, THEN HOW IN THE WORLD DID I SIGN A DECLARATION TO HAVE THE OLD ONE CANCELLED????? Furthermore, why would I have attempted to issue a stop payment on a check BEFORE IT WAS DELIVERED that I signed a declaration for to cancel the old one to receive a new check???? IT SOUNDS JUST AS STUPID READING IT AS IT SOUNDS TO BELIEVE IT!
Company Response:
State: GA
Zip: 30135
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: A person I know has tried to apply for a credit card with Chase bank twice under my maiden name. Thankfully i have a credit freeze. However, this person is still trying to use my identity to acquire a card with chase bank. The first time i had no issue getting the situation handled and application marked as fraud .... The second time i was hung up on and then transferred between multiple departments and the application was never closed or marked as fraud.
Company Response:
State: VA
Zip: 246XX
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: Attached are a letter I wrote to Chase, and a copy of the XXXX XXXX XXXX they provided me. You will see that there is NO mention on the XXXX XXXX XXXX, that the credit card must remain active in order to utilize the XXXX XXXX XXXX. Chase should clearly state the terms of usage on the XXXX XXXX XXXX. It is the main written contract the customer pays attention to, and has from them. They can not provide one terms of service, and then another, different one ; and have the option of choosing which one they prefer to utilize. They should be help accountable for their false advertising.
Company Response:
State: HI
Zip: 96720
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: I write a check for XXXX $ but chase bank took XXXX $ from my account, I called Costumer service and they say, there's no chance to solve the problem. The case number is XXXX
Company Response:
State: IN
Zip: 46254
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A