Date Received: 2023-11-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023, I called a phone number XXXX, I XXXX on the Internt, thinking it was someone from " XXXX '', who could assist me in setting up a new NEST camera/floodlight and help with the app installation on my desk top/cell phone. The person requested a debit Card number for identification purposes, assuring me I would not not be charged. I provided my chase ( inactivated ) debit card number and the XXXX digit code. In the morning of XX/XX/2023, between XXXX am and XXXX am, he managed to access my computer, pretending to install the app. However, the screen remained XXXX, and I couldn't see anything. This person called multiple times to acquire codes ( From Chase ) and I gave them to him over the phone for the installation of XXXX. Regrettably, I later discovered that he accessed our checking account, wire trasnferring/taking {$18000.00} via the computer and ordering numerious gift cards. My wife received an email from Chase regarding a withdrawal and quickly checked her banking account. She saw at least 6 wire transfers pending/going out and approximatly numerous gift card orders. We immediatly visited Chase Bank in person in XXXX around XXXX XXXX to stop the wire transfers. Although we spoke with a XXXX, they couldn't halt the transactions. The XXXX helped us file claims on XXXX XXXX around XXXX. CHASE was able to fully reverse the gift card orders but will not investigate further because we provided codes to the swindler, he tricked me into providing codes for the installation of XXXX, I never authorized anybody to steal my money.
Company Response:
State: NJ
Zip: 07666
Submitted Via: Web
Date Sent: 2023-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-22
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I used a service called fresh books to create an invoice and they had an integration to accept payments with a company called Wepay. I then created my account. They did not say anything was wrong. As soon as I got the money in the account, they closed my account, and they said I violated their terms, but they did not specify what terms and they are withholding my money for 120 days. I request an appeal and they have not gotten back to me/will not get back to me and there is no customer support number. I have also seen plenty of reports about the same issue regarding this company - XXXX XXXX XXXX
Company Response:
State: TX
Zip: 77007
Submitted Via: Web
Date Sent: 2023-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-22
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/23 my credit card number was used for fraudulent transactions. Many transactions occurred on this date and the credit card company reversed them all. Eventually though XXXX charges for XXXX XXXX appeared back on the card. I have called many times and they have credit the money back XXXX times in total but every time eventually the charges reappear. There appears to be no escalation path to Chase which will allow me to resolve this matter so I am trying here. Below is the series of debits and credits for the three fraudulent transactions ( keep in mind all stemming from the same transaction where I call and complain and they credit back and then debit again without notification ) The amounts fraudulently charged are as follows : XX/XX/23 : XXXX XXXX XXXX : {$550.00} XXXX XXXX XXXX : {$180.00} XXXX XXXX XXXX : {$79.00} I didn't make these charges. I've never had business with XXXX XXXX XXXX. Remember that there were many other fraudulent charges from that day that were immediately removed - why they insist on not removing these is beyond me but it has been at least XXXX calls and we are not making any progress!
Company Response:
State: PA
Zip: 162XX
Submitted Via: Web
Date Sent: 2023-11-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-22
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I have been using Chase Credit Card for more than a year, with XXXX XXXX and XXXX XXXX. As of last month, I have accumulated a total of more than XXXX points without spending any of them. On XX/XX/XXXX, I found that I only had a XXXX XXXX Chase UR left. I clicked on the activity and found that all the points on the two cards were converted to XXXX gift cards on XX/XX/XXXX. The email that received the cards was the email bound to my Chase. But It was not me! They were stolen. I checked the login records of the email and failed to find any emails regarding XXXX gift cards. According to the activity records of Chase 's two cards, the operator even knew how to round up the transfer points between the two credit cards. I contacted customer service on XX/XX/XXXX and submitted applications for UR point recovery ( for my two cards ). They gave me a new card and changed my account login information. I just received two mails today and found out that my requests were rejected by Fraud Department! Reason - you received benefit from the transaction. Before that, every time I called Chase customer service to check in on the progress, it took me over an hour. Even though I was transferred four or five times, I still couldn't contact the fraud department.
Company Response:
State: CA
Zip: 94085
Submitted Via: Web
Date Sent: 2023-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-21
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2023, I initiated a money transfer of XXXX} through XXXX XXXX XXXX, with Reference # XXXX. The funds were supposed to be remitted to my brother in XXXX into his XXXX Bank account number XXXX. The XXXX was being transferred via my debit card ending in XXXX and linked to my JPMorgan Chase Bank checking account ending in XXXX. Roughly XXXX minutes after initiating the transaction, I received another text message from XXXX XXXX saying the money has been deposited to the intended recipient in XXXX. This was a flat out lie because the money was never deposited even after XXXX days! I called XXXX XXXX customer care through the app to complain that the money was not deposited, and they confirmed to me that, in fact, the money was not deposited because there was a receiving limit set by XXXX Bank ( the receiving bank ) and hence the XXXX would have to be returned to my account. They told me to expect this refund withing XXXX XXXX business days, but I never received the refund. I kept on calling for the next XXXX days asking why my refund hadnt been sent yet and they never provided me with an explanation or a timeline when to expect my refund. It was already well beyond the XXXX business days at this point. I proceeded with filing a dispute claim through my bank. I filed a dispute on the XXXX of XX/XX/2023 with Chase Bank. Claim number XXXX. The reason I provided in the filing was SERVICE NOT RENDERED. On the XXXX of XX/XX/2023, I received a text message from XXXX XXXX XXXX stating that your money transfer of XXXX has been canceled. Your debit card has not been charged. Cancellation reason : Transaction rejected by payer On the XXXX of XXXX, I received a letter from Chase Bank saying that the investigation has been completed and the case has been decided against me, and thereby there was a reversal of the XXXX XXXX credit. On the XXXX of XXXX, Chase Bank claimed to have mailed out documents which I requested. These documents were supposed to contain information used in the research. As of XX/XX/2023, I still have not received those documents which strongly implies that Chase never sent them out. So, in a nutshell, XXXX XXXX has acknowledged in a text message and via phone call, that the transaction was cancelled, and that I will be receiving a refund, and somehow, Chase bank adjudicated the case against me. Im more than perplexed. And worthy of note is that since I filed the dispute, XXXX XXXX has since suspended my account as I am not even able to log into my account or the app anymore to see what is going on there. Regrettably, despite submitting all the evidence to Chase bank that proves that in fact XXXX XXXX XXXX did not render service, Chase bank was willfully blind and concluded that we found that the transaction ( s ) was processed according to the information you provided or was authorized And by the way, I filled this dispute under service not rendered. Chase Bank made no effort into actually trying to help me in this matter. Chase Bank has been unhelpful throughout this process, and their lack of cooperation has further exacerbated my frustration and financial inconvenience. I have attached copies of relevant documentation within my power : all text messages received from XXXX XXXX, a recording of my conversation with XXXX XXXX where you can hear them acknowledge that they were supposed to issue me a refund within XXXX XXXX XXXX business days, and the dispute resolution communication with Chase Bank. I seek your intervention in this travesty of justice to investigate this matter thoroughly and facilitate the refund of my XXXX. I kindly request the Consumer Financial Protection Bureau 's assistance in ensuring that XXXX XXXX and Chase Bank adhere to their respective responsibilities and obligations, and that I am promptly reimbursed for the funds in question. Thank you for your attention to this matter, and I trust that the CFPB will undertake a thorough investigation to address the issues raised in this complaint.
Company Response:
State: DC
Zip: 20002
Submitted Via: Web
Date Sent: 2023-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-21
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: At approximately XXXX PT on XX/XX/XXXX, I took advantage of a Chase XXXX XXXX promotion offer with a points transfer to XXXX XXXX XXXX XXXX. The promotion would have had me receiving a 30 % bonus of points upon transfer. In simple terms, if I transferred XXXX points from Chase XXXX XXXX to XXXX XXXX, I would receive XXXX points in my XXXX XXXX account. The 30 % promotion bonus on the Chase website was slated to run through XX/XX/XXXX at XXXX ET. I was looking to book a flight through XXXX XXXX for XXXX points. Therefore, with XXXX points in my XXXX XXXX account, I had to transfer XXXX Chase points to XXXX XXXX. That XXXX, when coupled with the 30 % bonus, should have had me receiving XXXX points in my XXXX XXXX account ( XXXX ). The transfer was completed, however, I only received XXXX points in my XXXX XXXX account. My XXXX bonus points were missing. I called Chase and XXXX XXXX multiple times over the ensuing days to find out how to resolve this issue, and both companies pointed the fingers at each other. No one offered any sort of resolution. Chase indicates on their website that transfers ( and bonus 's ) can take up to 7 days to complete. The 7 days has officially passed and I do not have the bonus miles in my XXXX XXXX account. Therefore, because I needed to book a flight before it was unavailable, I had to transfer an additional XXXX points from Chase to XXXX XXXX to make up for the lack of my bonus points. During this sequence, I have maintained screenshots and phone records with XXXX XXXX as documentation.
Company Response:
State: CA
Zip: 93720
Submitted Via: Web
Date Sent: 2023-11-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-21
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I flew from XXXX to XXXX XXXX. When i got off the plane i was text a transaction approval and saw it was not mine and text back no. It came back saying I already approved it. I then called my bank to find out that {$5000.00} was transferred from my savings account to my checking and all my money was spent on various charges in XXXX XXXX while I was flying to XXXX XXXX. The bank will not recognize my claim and I am now out all the money I had, about {$6700.00}. XXXX {$200.00} cash back transactions were completed in 8 minutes at a grocery store snd the manager XXXX said they found them on video and burned a copy for investigation. I want my money that was stolen but the bank will not validate my claim. I have been very diligent in protecting my card information and I have never shared my card or number with anyone. I did nothing wrong and this money was stolen from me wIthout my knowledge or permission.
Company Response:
State: CA
Zip: 95945
Submitted Via: Web
Date Sent: 2023-11-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-21
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: JPMORGAN CHASE BANK CLOSED MY CHECKING ACCOUNT SO THEY WOULDN'T HAVE TO PAY THE NEW ACCOUNT BONUS THAT I WOULD HAVE GOTTEN FOR HAVING {$1500.00} DEPOSITED INCLUDING DIRECT DEPOSIT. BOTH OF THE LOCAL BRANCH EMPLOYEES DIDN'T KNOW WHY THE BANK CLOSED MY ACCOUNT, WHEN THEY BOTH ADMITTED I HAD DONE EVERYTHING CORRECTLY AND THAT WAS NEEDED. THEY SIMPLY BLOCKED MY ONLINE ACCESS AND THEN TOOK SEVERAL WEEKS TO REFUND MY MONEY.
Company Response:
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-21
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: In 2019, I made multiple transactions via chase quickpay to my husband ( ~ $ XXXX and XXXX each time ). I was heavily sick during that time, and can not go to any branch to get a cashier 's check at that time. Right after the transfer, all my chase accounts ( credit card, checking, and saving ) were closed with no detailed explanation. I made a bunch of phone calls, but no detailed explanation of what violations I made. Also, due to my poor health status, I had no extra energy to handle life problems, so I did not insisted to pursue for the reasons or tried to retain my account. In XXXX, I applied two credit cards and was approved instantly. This suggests my credit has no issue. But I received a letter recently, claiming my accounts will be closed because of association of previous accounts closed. I want to address this issue and want to be helped out. I was a loyal chase customer since 10 years ago, when my very 1st account in the United States was opened.
Company Response:
State: CA
Zip: 94536
Submitted Via: Web
Date Sent: 2023-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-21
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: JPMORGAN CHASE BANK CLOSED MY SAVINGS ACCOUNT SO THEY WOULDN'T HAVE TO PAY THE NEW ACCOUNT BONUS THAT I WOULD HAVE GOTTEN FOR HAVING {$15000.00} DEPOSITED. BOTH OF THE LOCAL BRANCH EMPLOYEES DIDN'T KNOW WHY THE BANK CLOSED MY ACCOUNT, WHEN THEY BOTH ADMITTED I HAD DONE EVERYTHING CORRECTLY AND THAT WAS NEEDED. THEY SIMPLY BLOCKED MY ONLINE ACCESS AND THEN TOOK SEVERAL WEEKS TO REFUND MY MONEY.
Company Response:
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A