Date Received: 2015-04-02
Issue: Disclosure verification of debt
Subissue: Not given enough info to verify debt
Consumer Complaint: When requested, XXXX XXXX XXXX ( XXXX ) claimed they acted on behalf of XXXX XXXX. However, when asked to provide documentation supporting the debt, XXXX did not respond in a timely manner. Instead, the company would just send letters saying, " this letter verifies that you owe $ XXXX " but without any supporting documentation. It took more than a year to get documentation from XXXX XXXX. XXXX never forwarded or provided any proof, even after multiple requests. HSBC did not provide notice to me that the account had been transferred and XXXX XXXX refused to provide documentation for a full year. XXXX never provided any verification documents even though it was requested on multiple occasions.
Company Response:
State: UT
Zip: 84003
Submitted Via: Web
Date Sent: 2015-04-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-02
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: We originally took out a mortgage loan in XXXX. After financial problems forced us into bankruptcy, we went through several lenders. Our mortgage was split in XXXX between XXXX XXXX and Beneficial. We recently settled with HSBC / Beneficial for a loan modification after 5 years in foreclosure status. When our bankruptcy was dismissed in XXXX, the monthly loan amounts went to XXXX per month from XXXX. We continually received monthly statements from the company, with that monthly amount, until it was reduced to {$890.00} in XXXX ( statements attached ). The amount we owed on the principal was outstanding at XXXX and the total amount due was {$290000.00} as of XXXX/XXXX/XXXX. A year and a half a go we secured our XXXX lawyer, and there was an agreement for a loan modification in XXXX XXXX. He arrived at an agreement with the mortgage company, which we reluctantly took, rather than be forced out of our home. The cost for the modification was {$4000.00}, plus a XXXX payment of {$810.00}. We felt hurried to make this agreement because in XXXX XXXX we were due to go to court and our lawyer assured us we would lose the house, because the judge was " tough '', in his words, and the opposing attorney only gave him XXXX options, the worse being ejected from our home in the middle of winter ( email attached ). In hindsight we would have asked the court to scrutinize the amount we need to pay over the next 20 years, plus a balloon payment of over {$100000.00}. Our new monthly will be {$790.00}, with {$89.00} going to the principal, {$200.00} going to interest, and {$490.00} going to taxes in an escrow account. The fixed interest is 6 %. Because our home was damaged by XXXX XXXX we can not fix our home to where we can secure insurance. Our yearly income is a {$XXXX} pension and {$XXXX} from part time work. We fear we will never get equity in the home, as our home has been valued around {$190000.00}. We have always acknowledged a willingness to repay the debt, originally take out by my deceased father-in-law. But it is the amount we are repaying, and the failure to give us a reason why the monthly amounts were so high. We originally took out the mortgage with XXXX XXXX until we went into bankruptcy and they sold the note. After that we could never confirm an actual amount owed, even with our lawyer, who was later relieved of his license by the state. Our XXXX lawyer, did not know anything about bankruptcy so he hired an other to work with us. They had a disagreement and she quit. We tried to contact him, but he never returned our calls nor answered our emails. We tried to get help through an advocacy agency in XXXX XXXX, we gave them all the information, and they asked for more. They stopped communicating with us, and when we finally did contact them, they claimed the funds were gone. We did make a complaint to the agency head. but received an answer not addressing our concern ( see email reply ). Our last lawyer admitted we had a difficult case, and after more than a year he suggested a loan modification. We were not happy with this, because it was five years later, and then the mortgage company decides to do the loan modification. Had this been done 5 years earlier, we would have avoided the interest, which was 8.99 %. Plus, with all this, the question as to why we were charged over {$5000.00} per month for years was answered in a XXXX email from our attorney 's firm, but was never resolved ( see email ). Also, we have a copy of the mortgage company 's attorney writing to our attorney : ... '' I apologize for hounding you, but this matter is set to be service-released to another servicer very shortly and HSBC seeks to get this settlement agreement finalized before that happens ... '' ( email attached ) That 's why we have no confidence in this settlement. We have emails and other correspondence and all other information regarding this case. Thank you.
Company Response:
State: NJ
Zip: 088XX
Submitted Via: Web
Date Sent: 2015-04-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-01
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: In XX/XX/XXXX my mortgage co. sent an escrow analysis that forecasted my property taxes would be paid in full XXXX. I called them, they requested a copy of my property tax bill, which I sent. They sent another analysis that still planned to pay my taxes in full XXXX, thus not correcting the mistake. Tired of dealing with them, I just let it go, paid the additional {$120.00} monthly, and figured it would be resolved with this year 's escrow analysis. Fast forward to XX/XX/XXXX, I received a new analysis that plans to pay my property taxes in full XXXX times, with refund check attached {$850.00}. On or about XXXX I called their customer service line and the person I talked to said he saw the error, told me a new, corrected escrow analysis would be sent, and said I should not deposit the check I received, as a new XXXX would be issued ; I should receive it in 8 to 10 business days. As of today I have received nothing but a normal monthly statement. I checked online today and my next payment payable on XXXX XXXX is {$1200.00}, same as shown on the erroneous escrow analysis, and approximately {$270.00} more than it ought to be due to forecasting to overpay my property taxes by {$3300.00}.
Company Response:
State: WI
Zip: 54952
Submitted Via: Web
Date Sent: 2015-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-01
Issue: Disclosure verification of debt
Subissue: Right to dispute notice not received
Consumer Complaint: XXXX XXXX XXXX was paid {$720.00} in 2013 in an effort to have them remove a collection from my XXXX and XXXX credit reports. Despite me never contracting with company I paid them because HSBC refused to collect the monies owed to them. I now have a delinquent HSBC entry and a XXXX XXXX collection account for the same debt. I have made several calls to request deletion of improper entry to my credit report but was told it is not their policy to delete especially since I had already paid. I never received notices. The item just appeared on my credit report. I was never allowed to validate the debt.
Company Response:
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-04-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-03-31
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: I am from the XXXX, and had a savings account in the US with HSBC. I closed the account last XXXX, but only received the cheque for the balance in XXXX this year. It was impossible to contact the bank. It was impossible to get through their automated phone system, as I do not have the items of ID requested ( as I am not a US citizen ). I emailed them, wrote letters and phoned on numerous occasions before finally getting my money 7 months later. No apology, no explanation, and seemingly no reason for the ridiculously long wait for my money. It has been the most frustrating experience, and with no way of contacting anyone of import at the bank itself, I want the world to know how horrendous and incompetent they have been with sorting out this situation. If I could find the name of the chief exec of HSBC America, I would have just written to them, but this seems impossible too, so, I have resorted to this! I would not recommend using this bank to anyone! The levels of frustration - and indeed anger - is incredible, especially as it all seems avoidable. I would love to have an apology from the bank, if not some form or compensation - as I missed 7 months worth of interest on the money they still had ( over {$3000.00} ).
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-04-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-03-31
Issue: Disclosure verification of debt
Subissue: Not given enough info to verify debt
Consumer Complaint: In XX/XX/XXXX I made a loan with HFC/Beneficial for the amount of {$13.00}. The rate of repayment was @ {$220.00} per month which latter in the loan around about XX/XX/XXXX the payment were reduced to XXXX per month. My account was sold to another company who has recently adjusted the amount that I owed to them after making a complaint to them that I had been overcharged. Before selling my account, HFC did not notify me nor did they provide me with how much I had already paid to them. I believe that they have also been overpaid.
Company Response:
State: NY
Zip: 11231
Submitted Via: Web
Date Sent: 2015-04-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-03-30
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: I am a law abiding, squeaky clean, legally XXXX retired distinguished American senior citizen at my vacation home in a XXXX, XXXX, who only has XXXX USA bank account my HSBC checking account with a debit master card that is tied to my funds in my HSBC checking account. My creditworthiness as is reflected by my credit report is excellent as is reflected in my credit score, etc. I have had my account with HSBC for over twenty years when you include the bank that HSBC merged with. I have always gone above and beyond to exercise due diligence with HSBC by for example putting a seven year fraud alert on my credit report when I got a letter from XXXX that someone had attempted to fraudulently open a line of credit with them in my name last year. In addition, I purchased a one year subscription to XXXX Protect My ID service after I got that letter from XXXX alerting me that someone had fraudulently attempted to open a line of credit in my name. I have always been a creditworthy customer of HSBC who has always followed the protocols of HSBC bank. In fact, inasmuch as, HSBC bank over the years has made numerous solicitations for me to open up a line of credit with HSBC and I have refused when I got such a solicitation from HSBC I was shocked that they refused to offer me their credit card. Not only was I shocked but the credit reporting agencies were shocked and said it was discrimination, inasmuch as, I have an excellent credit report and I have always been a creditworthy customer of HSBC bank. Not to mention I have no outstanding debt with any financial institution, no credit card, etc. I was shocked when my HSBC branch manager XXXX wrote me in XXXX that she was closing my HSBC checking account. I contacted HSBC and was informed that they have the right to arbitrarily close even someone like me an always creditworthy customer who has always followed all of the protocols of HSBC and who has always done due diligence when there has even been the slightest problems. Even after I informed XXXX and HSBC customer relations, and HSBC investor relations that it would be an extreme hardship for HSBC to close my HSBC checking account because I am on my way back to the USA and I need to have the liquidity of access to my funds via my HSBC bank account, because it is virtually impossible for me to open a checking account in XXXX and therefore virtually impossible for me to get a check cashed in XXXX, because I am only vacationing in XXXX, I am not going to establish residency in XXXX through the immigration services in XXXX. Moreover, as I have informed HSBC including HSBC investor relations, consumer relations, my branch manager, I am a legally XXXX squeaky clean American senior living alone in XXXX who has no spouse, no partner, no children, etc. ; therefore, if HSBC cuts me off from my funds or access to having my direct deposited US Social Security monthly benefit of XXXX ( {$XXXX} ) monthly direct deposited to my HSBC account and further I am cut off from my monthly direct deposited XXXX ( XXXX ) pension benefit on one XXXX ( {$XXXX} ) which is also every month direct deposited to my HSBC bank account I am not going to have access to money for basics for my life sustaining food and medications that for me a legally XXXX senior who this month a treating physician in XXXX recommended I return to the USA to get my congestive XXXX XXXX treated because I only have health insurance for the USA not XXXX or anywhere else, I could literally have a massive fatal XXXX XXXX or XXXX and/or my other bodily systems fail because I am cut off from my direct deposited funds to purchase my life sustaining food and medications. HELP
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-04-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-03-27
Issue: Taking/threatening an illegal action
Subissue: Threatened to sue on too old debt
Consumer Complaint: I had an HSBC credit card that was opened in XXXX XXXX. The last date of activity on the account is XXXX XXXX, XXXX. My husband was contacted by XXXX XXXX XXXX XXXX, XXXX in XXXX of XXXX regarding this account. He was told we needed to take care of this debt immediately or a judgement would be filed and we would be served. We both reviewed the account and knew it was beyond the statute of limitations. They continued to call and harass my husband at his office of employment. XXXX XXXX XXXX XXXX, XXXX NEVER contacted me directly even when asked to do so. They also made statements to my husband such as " I can see on your credit report that you are well off and can handle this debt. '' They were told to no longer contact us. In securing a new mortgage, we discovered they had pulled my hard credit report in XXXX of XXXX regarding this account effectively damaging my credit rating. I contacted them and spoke at length with XXXX XXXX on XXXX XXXX, XXXX. They indicated a judgement would be filed and that I needed to pay a total of {$1900.00} on a credit card account, past the statute of limitations, that had a balance of {$600.00}. I kept explaining the debt was beyond the statute of limitations and they could take no legal action. They indicated the last date of activity as XXXX XXXX. I corrected them several times as the date of last activity is in my credit report. They threatened that the next course of action would be to file a judgement and have that information corrected. I ended the call after speaking with a supervisor.
Company Response:
State: UT
Zip: 84103
Submitted Via: Web
Date Sent: 2015-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-03-26
Issue: Communication tactics
Subissue: Threatened to take legal action
Consumer Complaint: My daughters and other family members have been getting repeated recorded calls on their cell phone and home phones. Recorded calls say there is a civil matter with my name and SSN attached to it. They do not leave a valid number to call back on. When my husband got the XXXX call he was able to get someone on the phone and got a valid number for me to call back on. I called that number on XXXX/XXXX/15 about XXXX times and left about XXXX messages for a call back. No one called me back. I finally got to speak to a live person on Thursday XXXX/XXXX/15, name is XXXX XXXX or XXXX, threatened that they will be serving me papers for an old credit card debt and also that someone had already called in and claimed to be me so they will be filing fraud charges against the phone number they have on recorded for that supposedly call. They did not want me to speak my side and would not give me the account number that they have and kept putting me on hold so he could speak to his supervisor and the XXXX time he did that he disconnected the call. Advised that I was being recorded and he asked me to confirm my name / last digits of SSN, bdate and age. XXXX call came in at XXXX XXXX my time on my phone ( XXXX/XXXX/15 ) My number as well as my daughters / husbands/ mom numbers are registered on the National Do Not Call list.
Company Response:
State: HI
Zip: 96744
Submitted Via: Web
Date Sent: 2015-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-03-26
Issue: Cont'd attempts collect debt not owed
Subissue: Debt was paid
Consumer Complaint: HSBC refuses to communicate with XXXX XXXX XXXX concerning my closed account. XXXX. XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX, NY XXXX.
Company Response:
State: OH
Zip: 45215
Submitted Via: Web
Date Sent: 2015-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes