Date Received: 2015-05-05
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: I am a XXXX XXXX, with a vacation home in the USA. I have had a checking and savings account with HSBC USA for about 5 yearsAbout 6 weeks ago, the HSBC USA regulatory team contacted me by e mail, for additional information. Specifically, they needed my Social Security number, and details of my XXXX.As I was in XXXX at the time, I was asked to present these to a local branch in XXXX to have these 'verified '. On XXXX the XXXX XXXX, I brought these items into the XXXX branch in XXXX, with details of where to send the verified copies. I was assured this would be done. Long story short, HSBC USA never received anything, and without any prior warning, I discovered yesterday that they have cancelled my accounts with them, and have advised that a check will be mailed to me in 7-10 working days. I have now opened another account with another provider, but until I receive, and cash the check from HSBC ( approximately {$22000.00} ), I have no means of adding funds to my new account. This has left me without any means of getting and cash, and without a local credit card. Furthermore, I have a number of direct debits set up, which will no longer be honored. It is likely my credit rating may be negatively impacted if or when a direct debit request is declined by HSBC USA. I am extremely unhappy I was not contacted to be told there was information missing, or given a chance to rectify the problem now I am here in the USA. XXXX XXXX
Company Response:
State: FL
Zip: 341XX
Submitted Via: Web
Date Sent: 2015-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-05-04
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Hello, I feel like I am being victimized by XXXX mortgage companies and my bankrupt attorney. I do n't know what I owe or who I owe it to. I guess Beneficial /HSBC XXXX still my mortgage company. I can not understand the terms of my loan due to getting conflicting information and different answers to my questions. Due to huge medical bills we had to take a Chapter XXXX Bankrupt and we entered into a modification agreement with Beneficial on XXXX XXXX. The terms of this agreement was : Current payment XXXX to go down to XXXX, current interest rate was XXXX to go down to XXXX, term was life of the bankruptcy. In XXXX XXXX, we entered into a new agreement with Beneficial. Terms : payment XXXX, interest rare XXXX. Term was life of loan. Agreement was effective XXXX XXXX with our XXXX payment which was made to Beneficial. Then without prior notice, I received a letter from a XXXX XXXX XXXX that said " Notice of Sale of Ownership of Mortgage Loan and XXXX was the new Mortgage Co. So, I began making payments to XXXX in XXXX XXXX of XXXX and confirmed with XXXX at that time the balance was XXXX, XXXX. I continued my payments until I called to make the XXXX XXXX payment XXXX XXXX refused payment and said that they had no record of this modification agreement and to send them documents and to contact Beneficial. Then in XXXX XXXX, I received a motion of relief from Beneficial. So I contacted my Bankrupt attorney to find out what was going on. I was told there was no XXXX modification on file and it was Beneficial who filed the motion for relief. Since then, I have made numerous phone calls to XXXX and Beneficial. I have faxed in the same documents over and over again. The documents always seem to get lost, or ca n't be found in their system. Right now, I dont ' know who my loan is with, how much I owe, what the payments are, what the interest rate is or anything. So, since the motion of relief had been filed and I did n't want to loose my home, I followed my bankrupt attorney advise which was to put down {$1000.00} of good faith money and Beneficial would put past due payments at the end of loan and XXXX payment of {$1100.00} would start in XXXX XXXX, if not Beneficial would demand all past due money be paid and might proceed with foreclosure. On XXXX XXXX, I gave the {$1000.00} to my attorney 's office and again asked them the about terms of my loans and was told when they settled on XXXX XXXX with Beneficial lawyer they would get all the terms of the loan. I explained to the mthe payment of {$1100.00} was a lot higher than either XXXX of the modifications and it should n't be. I asked how would the {$1000.00} be applied to my account, to past due payment or to the arrears. Imagine my surprise when they said it would go to pay Beneficial lawyer fees XXXX their fees of {$250.00} would come out of my bankrupt payments, as well. I do n't understand that if Beneficial sold the loan to XXXX in XXXX XXXX, how can they file a motion against me in XXXX of XXXX. Why was I allowed to make payments from XXXX XXXX - XXXX XXXX ( the first XXXX with Beneficial and the rest with XXXX ) at the modification rate and now they 're raising the payment to {$1100.00}. I 'm writing to you in hopes that you can help me figure out once and for all the terms of my mortgage and I do n't think it 's fair that I had to pay {$1200.00} in lawyer fees for a situation that was not my fault. I was making my payments according to the terms of the agreement. I am stuck between XXXX mortgage companies and a bankrupt attorney and no one agrees with the other. I do n't know what to do. Please help! ( p.s. I do have copies of all my agreements, letters, notes, etc. if you need to see them. )
Company Response:
State: VA
Zip: 24502
Submitted Via: Web
Date Sent: 2015-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-04
Issue: Incorrect information on credit report
Subissue: Account terms
Consumer Complaint: I have contacted HSBC and XXXX on several occasions asking for verification of this debt. XXXX just states that they verified the information and it is correct. I asked XXXX to provide me with the information verified and I am told that it is the information on my credit report. I have sent letters to HSBC asking them to please provide information on this account as I believe the account is too old to be reported. HSBC has not responded to my request. I have made attempts to call HSBC but they have their telephone system set up to require you to provide your credit card number or social security number. I have attempted to use my social security number but it does not recognize my information, not allowing me to speak with someone from HSBC to resolve my concern.
Company Response:
State: MD
Zip: 207XX
Submitted Via: Web
Date Sent: 2015-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-05-01
Issue: Delinquent account
Subissue:
Consumer Complaint: HSBC Bank is reporting XXXX separate delinquent accounts on my credit report, as well as a collection account for XXXX of the same accounts. The delinquency is more than 7 years old. I have requested that these accounts be removed, but they continue to remain on my credit file.
Company Response:
State: DE
Zip: 19810
Submitted Via: Web
Date Sent: 2015-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-29
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Due to a financial hardship in XXXX I was forced to file a Chapter XXXX to keep my home. Over the last four year with the exception of one month my payments were made in a timely manner. On Monday, XXXX XXXX, XXXX I received " Notice of Motion for Relief of Stay from the United States Bankruptcy Court. The reason for the motion was that I had not made mortgage payments for XXXX XXXX through XXXX XXXX. I have cancelled checks for all months in question except for XXXX. I did mail a payment for XXXX but was told by someone from XXXX that they were instructed to " hold the check ''. I feel that I am being treated like a criminal for filing bankruptcy. At no time did my mortgage company try to assist me during my hardship. Which they were completely aware of. It is very disheartening to learn your money is being taken, not applied to your account and you are at risk of losing your home. I did not think this was legal practice in the United States. My American dream of home ownership has been a nightmare. Would someone please help me.
Company Response:
State: DC
Zip: 20019
Submitted Via: Web
Date Sent: 2015-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-29
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: After XXXX I had financial troubles because i lost some of my income. I contacted all my lenders at the time, and none would help me because I was current. After some of my payments faltered the lenders started calling me to collect. I had troubles making payments until XXXX or so with HSBC Mortgage Services. The agreed upon a payment plan to bring the loan current around XXXX XXXX. The begun debiting my account directly around the same time for an agreed amount of XXXX or so per month. They never explained to me that the XXXX per month would never bring the account out of the rears and they did not explain to me either that they did not make a loan modification. After i noticed that my debt was not coming down, I contacted HSBC again to see why this was happening. The informed me that the amount was not enough to cover and pay the amounts in the rears. So I accepted to increment the monthly amount to XXXX per month. The Loan should have come to current in XXXX XXXX but HSBC did not apply the payments correctly. So in XXXX XXXX I had to call to get the payments applied correctly. After they corrected the payments, they stopped reporting credit to the bureaus and all through out the period of time where they were drafting money from my bank account per the arrangement, they were reporting that I was paying Late.
Company Response:
State: VA
Zip: 22033
Submitted Via: Web
Date Sent: 2015-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-29
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: When I opened my checking account online with HSBC it was advertised that I should get {$50.00} bonus for making a direct deposit to the account. I made direct deposit of {$500.00} on XXXX/XXXX/14, but I have never received {$50.00} direct deposit bonus.
Company Response:
State: FL
Zip: 34677
Submitted Via: Web
Date Sent: 2015-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-28
Issue: Cont'd attempts collect debt not owed
Subissue: Debt resulted from identity theft
Consumer Complaint: This debt was never mine. I did not open an HSBC account in XXXX 2014. I have continuously disputed and XXXX has not sent any type of verification. It has been over XXXX days I want it deleted from ALL XXXX CREDIT REPORTS.
Company Response:
State: ID
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-04-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-04-28
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: Dear Sir or Madam : I am writing to file a complaint against HSBC Bank, NA for failing to provide me with a service routinely available to its richer clients. XXXX What HappenedThe service is a medallion signature guarantee - in effect, a stamp from a bank or other financial institution that guarantees my signature, and has checked my ID to confirm that I am who I say I am. The bank is guaranteeing that I am not forging someone else 's signature, and will accept liability if somehow the signature turns out to be a forgery. Because a bank generally wo n't issue this guarantee to someone they do n't know, it 's best to obtain a signature guarantee from a bank or brokerage firm with which you do business. In my case, that 's HSBC. I have been a customer of HSBC for many years, and have a checking account there. ( I also have used HSBC for a business account for my small private business, which is no longer operating. ) I have lived in XXXX at the same address for almost XXXX years ( we own our house ) I am employed, and I pay my bills. Recently, my father has XXXX, and both he and my mother have signed power of attorney over to me. ( My father 's XXXX faculties are still acute, but XXXX ) They live in XXXX I live in XXXX. I have power of attorney over their bank accounts at XXXX Bank. My parents are not customers of HSBC bank. I am. And as a long-time HSBC customer, I expected the bank to guarantee my signature -- I came prepared with the signed, witnessed and notarized power of attorney docs, my XXXX state driver 's license and my XXXX passport, as well as the XXXX request for a signature guarantee. After some confusion -- the account executives at the branch on XXXX XXXX, XXXX XXXX did not what a medallion signature guarantee is -- the bank refused me this service after calling someone in operations in XXXX. XXXX in XXXX, who was also unfamiliar with the signature guarantee medallion, declined to provide this service because I was not transferring securities. It 's true that I am not transferring securities within HSBC, but I will be transferring securities as an agent for my parents ' financial affairs. There is probably no law that compels HSBC to issue the stamp. But this type of service is routinely provided to banks ' and brokerage firm customers as a courtesy. I can only conclude that HSBC is withholding this service because I am not a rich enough customer. Desired resolutionI want someone from the bank in the greater XXXX area or XXXX to issue a medallion signature guarantee ( guaranteeing my signature ) so that I can complete the process of becoming agents with power of attorney to my aging parents. Thanks for your prompt attention to this matter.
Company Response:
State: NY
Zip: 106XX
Submitted Via: Web
Date Sent: 2015-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-26
Issue: Cont'd attempts collect debt not owed
Subissue: Debt was paid
Consumer Complaint: The original debt was to hsbc I settled the debt on XX/XX/XXXX with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and have a letter from them that debt is paid in full acct # XXXX and have spoken with them and they say they own the debt I settled I have had several phone call from several debt collectors about this same debt but recently I received a collection from XXXX XXXX XXXX XXXX XXXX XXXX XXXX on the same debt I gave them a call and told them that I had already paid debt and sent proof and I did get a letter from them dated XX/XX/XXXX that my dispute has been acknowledge and then I got an elert on my credit report that a company had put a collection on my account for the same debt XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I think we have no protection from debt collectors the XXXX company XXXX at least sent me a letter telling me about the debt but the other company XXXX XXXX XXXX I never received a letter from them the credit bureau just let them do what they want to do as long as they pay for their service as far as the company I paid the debt I think they are responsible for not reporting properly or selling the debt after it was paid I really need some help I have paid all my debt odd but this one wo n't go away so do what the government suppose to do and protect it citizens thank you
Company Response:
State: GA
Zip: 30281
Submitted Via: Web
Date Sent: 2015-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No